JOURNEY OFFICIAL Reviews 2.209

I recently purchased three key organizers from JOURNEY, and one of the units arrived defective. After reaching out to their sales team via email, I was impressed by how promptly they handled my claim. Their response was quick, professional, and genuinely friendly throughout the process.

While it was disappointing to receive a defective product, JOURNEY’s customer service made the experience much more positive. They addressed the issue efficiently and ensured it was resolved without hassle. Overall, I appreciate their responsiveness and commitment to customer satisfaction. Thank you!

Excellent service all around: products; price; and dealing with issues. I have ordered several products and gifted several. Their customer service did right when I was unable to use a product. Email exchanges were very professional and understanding.

Reached out to customer service for a charging cable I lost for my LOC wallet. I reached out to the customer service to purchase a new cable. However the offered to provide one free of charge. I loved the Wallet and getting the cable for free meant a lot. Can't get better customer service than that. They listened to the customer and did everything possible !! Thanks Anjali !!!

Have ordered multiple products, one had an issue after about 4 months and they replaced it, no questions asked. Highly recommended!

I’ve just had a 100% positive experience with the Support Team at JRNY. As other reviews attest, they were responsive and PROMPT to my issue. I would fully recommend this company to anyone who wants to purchase a charging station.

There was an issue with the strength of the magnet on the ALTI LIFT Wireless Charging Desk Mat. it would not hold onto my heavy iPhone Pro Max. Journey were great, I contacted them aboujt it, sent some videos of the issue and they simply sent me a new one. No hassles, no having to return the defective unit. The new one works great and the products themselves are high quality and well designed

Mi experiencia ha sido muy buena. La atención al cliente ha sido muy eficaz. En mi caso necesito otra talla más grande y enseguida me mandaron la etiqueta para la devolución. Compraré más veces!

Outstanding responsiveness from customer service! Need to exchange The product and they were courteous and quick in providing me the steps to get it taken care of! Refreshing :)

Had a problem with the tracker not working from first use. The support team was awesome and supplied instructions (that I thought I followed) that solved the issue. Super quick response. Lesson learnt, I must read more!

great support experience!

Had an issue where the wallet wasn't tracking; customer support was friendly, helpful, and knowledgeable

Quick responses and very helpfull. Would definitley recommend. Helpfull and supportive Costumer Service really adds to the overall experience of ordering from a company. Thank you!

I have purchased a few items (sleeves, mat, chargers), quality is really good, it’s exactly what I was looking for. I had one issue with a charger and they were very fast to answer and replaced it for free.

Like there products shipping is a little slow especially when they use lesser known carriers

Having bought from Journey previously, I am a big fan of their products. I find the customer service to be excellent, the team could not have been more accommodating. I have no hesitation in recommending Journey for their quality products, and customer service.

This is such a great company. Not only are their products great (3rd item just purchased), but also terrific customer service. Noticed I had included wrong email address and shipping address for latest order. Automated email back from Company said I would get a response in 48 hrs but literally 5 mins later I had an email from the customer support team to say changes made. Can’t get better than that. Great to buy with confidence from such a brilliant company…if only more retailers were like these guys. 100% recommend!

My order was stolen because the delivery company person just left my package in the middle of the driveway. Who does that? And he even took a picture of it! I reached out to customer service and in the same day of reporting the package stolen (which it was) customer replaced it! Amazing service. Can't wait for my new package

I’ve ordered multiple items from Journey because they fit my needs so perfectly. And the customer service is great! They were very responsive when I made a mistake when ordering and responded right away to correct my error. Their communication about processing and shipping is great as well.

I purchased the Journey Summit 3 way charger, and was having trouble getting it to charge my Apple Watch.
Jatin was very patient and helpful. I didn't realize the wall charger was included since it was wrapped it brown wrapping paper in the shipping box, not in the product box. Fortunately I hadn't thrown it away. He took the time for me to find it and connect everything, and now it works fine.