I have 4 journey products, two Rapid 3in1 Trio bedside chargers to charge phone, watch and air pods, and 2 express magnetic car chargers. Both products are brilliant and I would definitely recommend... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have the Journey Wallet which I absolutely love. I was having issues getting it to charge. I reached out to see if there was warranty which there was a one year warranty which would have been up ne... Toon meer
My parcel was marked as delivered by AusPost but wasn’t delivered to me. I raised a missing parcel matter with AusPost but also emailed JOURNEY and they responded in a couple of minutes indicating the... Toon meer
Bedrijf heeft geantwoord
The LOC8 Passport Wallet is a great travel accessory. It holds my Aussie and Foreign passports plus five credit cards and a pen, and seamlessly connects with the "Find My" App on my iPhone. When I cha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Journey is an endeavour in creating innovative consumer electronics to make everyday life easy and efficient.
Contactgegevens
39899 Balentine Drive, 94560, Newark, Verenigde Staten
- +1 510-991-5262
- sales@journeyofficial.com
- journeyofficial.com
4,6
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Best in class customer support!
Best in class customer support!
17 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Mikael,
Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our customer support team.
We truly appreciate your support!
Journey team is great
Journey team is great. Had an issue that they quickly resolved above and beyond what I was expecting. My kudos to the customer service team.
13 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Neal,
Hello,
Thank you so much for your kind words! We’re thrilled to hear that our customer service team was able to resolve your issue quickly and go above and beyond your expectations.
.We truly appreciate you taking the time to share your experience!
I had an issue with key organiser…
I had an issue with key organiser. I contacted the customer service and within 24 hours a new one has been sent out. Can’t ask for better than that. If only all companies were like this would be great. I’d highly recommend them. Thanks again for quick and efficient service. 👍🏻
13 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello,
Hello Kevin,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that our team was able to resolve the issue quickly and get a replacement sent out within 24 hours.
Your recommendation truly means a lot to us. We really appreciate your support!
Great design, exceptional customer care
I bought a 3 in 1 travel charger from journey and liked it so much I decided to get a permanent one for home. Shipping was delayed with Aus Post and when I contacted journey they immediately reshipped to save me any further delays. Great customer service and I love their designs and functionality.
14 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Rebecca,
Thank you so much for the wonderful review! We’re thrilled to hear you’re enjoying your Journey chargers and that our team could help with the shipping delay. We truly appreciate your support!
Fast and understanding responses
The customer service team did an amazing job of responding quickly looking at the issue and remedy the solution. I was happy with their prompt responses and easy to understand instructions.
12 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Mike,
Thank you so much for your kind words! We’re delighted to hear that our customer service team was able to respond quickly and provide clear, helpful instructions. We truly appreciate your support and are always happy to help!
Great products and great service
I got the LOC 8 Urban Key Organizer and it’s a really good product. Handy in use and pretty in design. My keys are tucked away neatly and easier in my pockets.
The customer service has been great too. Quick response and very helpful, friendly staff.
13 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Steven,
Thank you so much for the wonderful review! We’re thrilled to hear you’re enjoying your LOC8 Urban Key Organizer and love both its design and functionality. It’s also great to know our customer service team was able to provide a quick and friendly experience. We truly appreciate your support!
Really great products and very helpful…
Really great products and very helpful company to work with totally recommend their products
11 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Emma,
Thank you so much for your kind words and recommendation! We’re delighted to hear you’re enjoying our products and had such a positive experience working with our team. We truly appreciate your support!
Passport Wallet
Purchased the Passport Wallet and couldn't be happier with it, its tracking and their customer service. All great.
12 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi Chris,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your Passport Wallet, its tracking features, and our Customer Service team. We truly appreciate your support!
After realizing I had purchased the…
After realizing I had purchased the incorrect item, I reached out to the service department to request. The order be changed to the correct item. They responded to my email within minutes and corrected my order in a timely fashion.
12 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi Joey,
Thank you so much for your kind review! We’re delighted to hear that our Customer Service team was able to quickly help correct your order and get you the right product. We truly appreciate your support and are glad we could make the process easy for you!
Fantastic company to deal with
Fantastic company to deal with. Incredibly efficient and quick to respond to any queries. I love my power station that I bought from journey and the after sales service is 100%
Thank you so much
12 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Andrea,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your JOURNEY power station and that you’ve had such a positive experience with our customer service.
We truly appreciate your kind words and support. It means a lot to our team!
Problem solved immediately
Problem solved immediately. My foldable charger was plugged in to a lamp port & not the wall adapter provided. It wasn’t enough power to charge 3 devices. Customer service was fast, made this suggestion & that’s all I needed. Great product & support.
12 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Lynda,
Thank you so much for your kind review! We’re glad our Customer Service team was able to quickly identify the issue and get your charger working as expected.
It’s great to hear you’re happy with both the product and the support you received. We truly appreciate your feedback and support of JOURNEY!
Customer service was very responsive…
Customer service was very responsive and helped me pair my phone to the wallet when I had trouble.
9 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Liz,
Thank you for your kind review! We’re glad to hear our Customer Service team was able to assist you with pairing your phone to the wallet. We truly appreciate your support!
Great customer service
Great product and great customer services. Unfortunately I did have an issue with the product that occurred, which I do believe was just unlucky, but we did some troubleshooting and when that didn't work a replacement was sent out immediately. Can't ask for more than that.
6 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Phil,
Thank you so much for your kind review! We’re sorry to hear you experienced an issue with your product, but we’re glad our team was able to troubleshoot the problem and get a replacement sent out promptly.
We truly appreciate your understanding and your kind words about our customer service. We’re happy we could make the experience right for you, and we hope you continue to enjoy your JOURNEY product!
Very pleased with my purchase
I received the order very fast, had some questions and Customer support was really helpful. The quality of the product is top and I would recommend these products from Journey Official
5 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Roxana,
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived quickly and that our Customer Support team was able to assist with your questions.
It’s fantastic to know that you’re happy with the quality of your JOURNEY product and would recommend us to others. We truly appreciate your support and kind words!
Great customer service to help me get…
Great customer service to help me get the right product despite ordering the wrong one.
4 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Devin,
Thank you so much for your kind words! We’re delighted to hear that our team was able to help you find the right product and make the process easier after the initial order.
We truly appreciate your support and are always happy to help. We hope you enjoy your new JOURNEY product!
Tolle Artikel und top Service
Tolle Artikel die nicht ganz günstig aber gut verarbeitet sind und auch sehr gut funktionieren. Sie sind den Preis Wert! Der Service ist ebenfalls richtig gut, ich hatte zwei mal ein Anliegen (Wallet und Schlüsselanhänger) und brauchte den Support. Sie reagieren schnell und arbeiten Lösungsorientiert. Top!
3 augustus 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hallo,
vielen Dank für Ihre fantastische Bewertung! Wir freuen uns sehr zu hören, dass Sie mit der Qualität und Funktionalität unserer Produkte zufrieden sind und diese die Investition wert finden.
Es ist zudem schön zu wissen, dass unser Support-Team Ihnen bei Bedarf schnell weiterhelfen und hilfreiche Lösungen anbieten konnte. Wir wissen Ihr anhaltendes Vertrauen in JOURNEY sowie Ihre freundlichen Worte zu unseren Produkten und unserem Service sehr zu schätzen.
Nochmals vielen Dank für Ihre Unterstützung – wir wünschen Ihnen weiterhin viel Freude mit Ihren JOURNEY-Produkten!
5 stars
5 stars, 5 stars!!!!
So gooood!!! Great quality, everything feels expensive. Even the side thing that charges, is a great weight, not plastic and cheap.
Opening the box felt like opening an iPhone box, everything was perfect, great user experience and unboxing experience!
Super impressed!!!
30 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi Sam,
We're thrilled to hear that you're loving your Journey product and that the quality, design, and unboxing experience exceeded your expectations and we'll be sure to share your kind words with our team.
Thank you for your support and for taking the time to share your experience. We hope you continue to enjoy your Journey products!
Got two products from journey and…
Got two products from journey and they're the best things that I ever bought, the wallet and the key organizer save so much space for my day to day life and the fact I don't have to carry airtags anymore is a godsend! And when I lost my charging cable for the LOC8 they offered a new one for free! Never had a better experience with a company before, couldn't reccomend more!
30 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Helo Justyna,
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear you're enjoying both your LOC8 Wallet and Key Organizer, and that they've made your day-to-day life a little easier.
It means a lot to know you had such a positive experience with our team. We truly appreciate your support and recommendation!
Thanks again for being part of the Journey community.
customer support was both kind and…
customer support was both kind and professional.
28 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi J. Buck,
Thank you so much for your kind words! We're delighted to hear that you found our customer support team both kind and professional. Your feedback means a great deal to us, and we'll be sure to share it with the team.
We truly appreciate your support and hope you continue to enjoy your Journey products!
LOC8 Passport Wallet great accessory and customer support
The LOC8 Passport Wallet is a great travel accessory. It holds my Aussie and Foreign passports plus five credit cards and a pen, and seamlessly connects with the "Find My" App on my iPhone. When I changed my iPhone, I forgot to remove it from my old phone (Rookie Error), so couldn't connect it to my new one. I contacted Journey Customer Support who quickly sent me instructions to reset the Wallet and pair with my new phone. Excellent support. Much appreciated!
29 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello,
We're delighted to hear that you're enjoying your LOC8 Passport Wallet and that it's been a great travel companion. We're also glad our support team was able to help you get it paired with your new iPhone quickly.
Your kind words and support mean a lot to us. We truly appreciate your feedback and hope you continue to enjoy your Journey products on all your travels!
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