Journeys Reviews 

The website was glitching, so the website said my order didn’t go through. But my banking app clearly showed the charge. Called +1 (347) 790-0316 , which is the number listed on the website. Clearly explained the issue, the female on the line kept asking me for my credit card # , saying she couldn’t find my order without it. I was stupid enough to give it. The next morning I had a $3.95 charge on my card. Called my bank and the lady explained that that is what these fraudulent assholes do, start out with a small sum just to see if will go through. Then , they start hitting you with large sums. The customer service was very sketchy and unprofessional. I had to put a stop on my card and now I have to go get a new one. That’s the crappy part of this, I have done nothing wrong but I’m having to take time out of my work day to get this fixed. Journey are you selling my information or is it you that’s fraudulent? A company that only has 1.4 stars, you got to start answering for it. Will NEVER shop here again.

⭐ 1 STAR — AND THAT’S BEING GENEROUS.

I honestly wish I had just ordered my shoes somewhere else. I placed this order with Journeys because I specifically needed them for an event on September 26th. I ordered ahead of time thinking that would be PLENTY of time. Apparently, I gave Journeys way too much credit. 🙄

It is now September 21st and MY SHOES HAVEN’T EVEN SHIPPED.

After contacting customer service, I was told they would “probably” arrive around September 29th. Excuse me?? 😂 What exactly am I supposed to do with shoes arriving THREE DAYS AFTER the event I bought them for?

At this point, the shoes might as well take their time because they’ve already missed their purpose. Had Journeys been upfront about how long it would take just to get an order out the door, I could have spent my money somewhere else and actually had my shoes when I needed them.

And the most irritating part is that I DID MY PART. I didn’t wait until the last minute. I ordered ahead of time specifically to avoid this exact situation, yet here I am—with an order confirmation, an upcoming event, and NO SHOES. 😒

This experience has been beyond frustrating. If you need something by a certain date, PLEASE have a backup plan before ordering from Journeys, because apparently an estimated delivery date is more of a suggestion than an actual estimate.

September 29th?! Y’all can’t be serious. 🤦🏽‍♀️

Do better, Journeys.

★ 0-star review

I’m extremely disappointed with how Journeys handled what should have been a simple size exchange.

I originally purchased a pair of Birkenstocks and paid for them in full. They were too small, so I returned them to the store and the store ordered the next size for me as an exchange. I was given an order/receipt showing the replacement pair was being shipped to me.

After waiting longer than expected, I finally checked the order myself and discovered that Journeys had canceled the replacement because it was out of stock. I was never notified that the order had been canceled. No email, no phone call, and no communication telling me that I was now left without the shoes I had already paid for.

When I contacted customer service, the experience became even more frustrating. I repeatedly had to explain that this was an exchange, not a new purchase. I had already paid for the original shoes and returned them to the store. The representative initially told me the charge would simply “fall off” and then told me I needed to contact my payment provider, despite the fact that Journeys had both my returned merchandise and my money.

After going back and forth and providing receipts and screenshots to explain the situation, they finally determined that I am owed a refund. Now I’m being told that because the exchange was processed in store, my refund has to be mailed to me as a check through USPS, that it won’t even ship until next week, and that checks can take up to 15 days.

So Journeys accepted my return, canceled the replacement without notifying me, kept my money until I contacted them to figure out what happened, and now I have to wait potentially weeks for a check in the mail to get my money back.

Mistakes and inventory issues happen. What makes this unacceptable is the complete lack of communication and how difficult it was to get a straightforward resolution once I contacted customer service. A customer should not have to investigate a missing exchange themselves and then spend this much time explaining to the company why they are owed a refund.

Do not order online. Item said shipped 2 days later I get an email there was an error and would I like a refund.

I have been waiting for over 2weeks for a pair of shoes. It has said awaiting carrier pick up! These were for school, and school has already started. They're pricy and holding up money that I could've spent elsewhere. I have emailed customer service and no reason to why they have not been shipped has been emailed back.
Order elsewhere if you're expecting it promptly like they state.

False sale items to get you to sign up only for the product to not be available. I tested over 20 pairs of shoes on “sale”. 100% were listed as available but upon purchase they were suddenly not available for delivery and not within 100 miles of any U.S. zip code. Customer service online and by phone stated they were unaware of what items they have for sale that are actually purchasable.

Loss package and they didn't refund or resend it,I'll never buy from Journeys anymore

Journeys clearance and sale shoes are not available for delivery online for small women sizes up to an 8 neither in store. When asked a Journeys manager why are small sale shoes sizes not available in certain area codes predominantly black she stated the manufacturer of Journeys wants to sell the larger shoe sizes first. Only certain "people" can purchase sale shoes online which are not brown people who have to wait on shoe sales to be able to afford them.

Received 2 different size shoes and I’m expected to cover return shipping. Stay far away from this company

Worst quality control and terrible customer service experience.

I went to a physical store first, but since my size wasn't in stock, the staff helped me place an order online right there. I waited days for this order, but it arrived in completely unacceptable condition. The shoes were visibly dirty and scuffed on the sides and outsoles, looking like a used or heavily handled display model. There was no wrapping paper or shoe inserts inside, and the box itself was badly crushed.

What makes it worse is that the package included a card stating it was "Hand Packed by Elijah" at Store #5039. Sending a damaged display item in this condition after manual packing is ridiculous.

When I contacted customer service, they refused to send a replacement first for their own mistake and insisted I ship the defective pair back and wait all over again. Unbelievably bad quality control and frustrating service. Never buying from Journeys online again.

I went to return my shoes and what happend was they said that I will get my money bcak to three to six business days and I went to call my bank because it has been more than six days and my bank was telling me that they put the money back on my card that same day I returned my shoes so they basically lied to me and basically I never got the 174 dollers back for the shoes that I returned they was liying to me like Who dose that shit I am never going into that store again if they aren’t going to return the money that I paid for those dam shoes worst store ever and bad customer service as well I will not go back into that store and buy anything if I am gonna have a problem like that.

I have had an extremely disappointing experience with Journeys, and unfortunately, the customer service has only added to the frustration.

I ordered a pair of New Balance shoes in a women's size 8 but received a size 6.5 instead.

On June 20, 2026, I called my nearest Journeys store at the Mall of America (a 1.5-hour drive from my home) to confirm they had the correct size in stock. The employee assured me they did and said they would hold the shoes for me. After making the trip, I was told they actually did not have my size. The employees even laughed about the mistake. Instead, they offered to order the correct size for me, but I was also required to pay an additional $10 simply to exchange for the correct item.

When the replacement order arrived, it was the wrong size again.

I then contacted customer service to request a return shipping label. I was told one would be sent, but I never received it. After following up, I was again told the label would be emailed within 1–2 days, but it still never arrived. Finally about 3 days later I received it.

Then, on July 20, 2026, I received an email thanking me for an order I never placed. When I contacted customer service, I was told it was an error on their end, that I would receive a refund, and that because the shoes had already shipped, I could keep them. However, when I checked the tracking information today, it showed that Journeys had requested the package be returned to them.

When I reached out yet again, I was informed that I had never actually been refunded. Instead, I was told a refund check would be mailed and that I should expect to receive it 7–10 days after the check is sent.

This has been, without question, the worst online shopping experience I have ever had. Over the course of a month, I have dealt with multiple shipping errors, inaccurate information, broken promises, unnecessary travel, additional costs, and repeated failures in communication. What should have been a simple exchange has turned into an exhausting and incredibly inconvenient process. I expected much better from Journeys and am extremely disappointed in how this situation has been handled.

Ordered a pair of Shadow the Hedgehog Crocs. According to Journeys you can't alter or cancel the order at all once you place it and the processing... process begins. Which is heckin' convenient for them, I suppose.
On top of that, they cancelled my order after a week of np shipping. The PROBLEM with that? I never once recieved notification my order was cancelled via email OR text, and never recieved a refund. First time ever buting or ordering from them, and suffice to say I am NOT impressed.

Recently bought a pair of dr martens sandals less than 3weeks at Journeys in Plaza Bonita. My daughter literally wore them about 4 times, the shoe is defective. The stitch broke and the strap came apart. I took them back with receipt original box and they refused to exchange them. They have horrible attitudes literally smirked and shrugged their shoulders when I said I would contact customer service. They do not care about their customers at all not even to try to find a solution basically we wipe our hands. So basically we are stuck with a pair of 160 shoes are ruined. Beware of buying anything from this store read over the return policy total bull crap. If anything happens to your shoes if you wear them even once they don't care and will not by any means try to help you just stand there like a bunch of idiots yes idiots...I will never purchase from this company again.

Waited for my order two weeks (said it would take 3 days) then called, didn't get any information, then the net day they cancelled my order

Peterborough Ontario Store
Had an issue with a pair of shoes - called the store and spoke with the Store Manager Sarah.
She and her staff were incredibly helpful and friendly!! Thank you for the great customer service!!

I ordered a pair of womens crocs on may 1st they were a pair of clearance crocs well….they shipped and i thought they would take 3-5 days to get to me when i looked after the 3 or 4 days they were still in california and i contacted journeys and i said where is my order ohhh it takes 1-2 days to process and 3-5 business days to get to you i was like why does it say 3-5 days on your website thats very misleading and also i contacted multiple times and it was always a different story one said 3-5 days one said 4-7 days another one said 5-10 days.i was not happy so i demanded a refund or partial refund and they said we cant do that well its here may 11th i received the order and i opened it i seen a hey dude box and it was completely trashed duct taped together and everything i opened the box its a pair of mans hey dudes so completely different than what i ordered i am extremely frustrated and mad and they will not be getting anymore of my money. Awful company and awful customer service. If i could give 0 stars i would!

I purchased a package of 4 women's crew socks. When I got home I opened the package, washed the socks (to remove and chemicals they use i manufacturing) and then wore a pair. The elastic at the top of the sock is so tight it leaves a deep dent in my leg and causes irritation. I am a petite person with slim legs. I cannot imagine what if would be like if I were a bigger person. The company will do nothing because the clothing has to still be in the unopened package for them to accept returns.

Change in situation, a Supervisor at Journeys Customer Service contacted me, after the fact, and the end result is that they will give me a store voucher as recompense for the uncomfortable socks. That was an nice surprise and good outcome. But if you don't like tight elastic on your socks beware.

I received my shoes with my box trashed. It was in pieces. They were for my son’s 18th birthday. Customer service would not send me even a new box stating they are not responsible for things caused by weather. Please shop somewhere else that cares for their customers.

We have bought this exact shoe before from a different retailer. As expected from Vans the quality was good and the shoes lasted until they were worn out. With the replacement pair from Journey's sometime shortly after the first month started to come apart at the seam. Because it is over 30 days, Journey's has declined to assist in any way. Buyer beware - no matter the reason, you have a guarantee on your shoes for exactly 30 days, no more, no matter the reason. I will not purchase from this retailer again.

Additionally, frustrating - they indicated at the first chat that they needed photos of both the tops and bottoms of the shoes - I had only provided the top. I could not get that photo immediately as the person in the house who wears them was not at home. In both instances, I provided contact info, order number, email, etc. It was not until I had provided everything they asked, that they said they were not going to help because the 30 days had passed. Presumably, they did not need photos of shoes to discern a date range, but they wasted my time anyhow. It did further delay us though in making a request.