I have 4 journey products, two Rapid 3in1 Trio bedside chargers to charge phone, watch and air pods, and 2 express magnetic car chargers. Both products are brilliant and I would definitely recommend... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have the Journey Wallet which I absolutely love. I was having issues getting it to charge. I reached out to see if there was warranty which there was a one year warranty which would have been up ne... Toon meer
Bedrijf heeft geantwoord
My parcel was marked as delivered by AusPost but wasn’t delivered to me. I raised a missing parcel matter with AusPost but also emailed JOURNEY and they responded in a couple of minutes indicating the... Toon meer
Bedrijf heeft geantwoord
The LOC8 Passport Wallet is a great travel accessory. It holds my Aussie and Foreign passports plus five credit cards and a pen, and seamlessly connects with the "Find My" App on my iPhone. When I cha... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Journey is an endeavour in creating innovative consumer electronics to make everyday life easy and efficient.
Contactgegevens
39899 Balentine Drive, 94560, Newark, Verenigde Staten
- +1 510-991-5262
- sales@journeyofficial.com
- journeyofficial.com
4,6
Uitstekend
2K reviews
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Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very fast and friendly!
Very fast and friendly!! No complains….
27 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Spreitzer,
Thank you so much for your kind feedback! We're delighted to hear you had a fast and friendly experience with our team. We truly appreciate your support, and we're always here if you need anything in the future.
Enjoy your Journey products!
Remarkable experience.
Remarkable experience.
I lost my charging cable to my key organizer, due to a move. And they replaced it within 10 hours of me reaching out, and with no charge!
27 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi Kasper,
Hi,
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with our support team and that we could get a replacement charging cable to you quickly.
Your recommendation means a lot to us, and we truly appreciate your support. We hope you continue to enjoy your Journey products!
Good products and outstanding service
Good products, fast delivery. Outstanding ultrafast support in case questions arise. Thank you!
27 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Buckhard,
Thank you so much for your kind words! We're delighted to hear you're happy with both our products and service. We truly appreciate your support and look forward to serving you again in the future!
Highly Recommend..
So I just wanted to share my experience.. my phone had stopped charging on one of their chargers after having purchased it almost 2 yrs ago. I didn't realize but it wasn't the charger messing up.. I had an update on my phone. Once I updated it & the phone rebooted it then worked on your charger. Good to know in the process you honor your product for up to one year.
I had ordered another from you in the meantime while hoping to get this resolved.. the updated version with more charging power & once again your charger doesn't disappoint! It's fantastic! So much faster than the previous chargers I have from you but I utilize them all (have 4 now) & if this one lasts as I hope it will like the others so far I will continue to be a loyal customer! These look great, are super sturdy & do the job exceptionally well! Very pleased with my purchases. I'm very picky so being impressed by your products really means something.
Thank you for your prompt response & willingness to help as well. Their customer service is phenomenal! Really appreciate that in an age where finding one-on-one help with products is becoming scarce these days. Highly recommend this company & their charging 3-in-One Standing products.
25 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello April,
Thank you so much for sharing your experience and for your kind words!
We’re thrilled to hear that your charging issue was resolved and that you’re enjoying your new upgraded charger as well. It’s wonderful to know that our products have become a reliable part of your daily routine, and we truly appreciate your loyalty and support.
We’re also grateful for your feedback about our customer service. Providing helpful and personal support is very important to us, and we’re happy we could assist you.
Thank you again for choosing Journey—we look forward to continuing to serve you!
Great support
After 6-7 months I noticed the stitching was coming undone and reached out to Journey Support. They responded very quickly, respectfully and professionally. Working with Priyanka and team, we got the issue resolved and I couldn’t be happier. Thank you!
24 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Dustin,
Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that Priyanka and the team were able to assist you and resolve the issue. We truly appreciate your support and are always here to help.
Excellent customer service from the…
Excellent customer service from the Journey team. I reached out about my desk mat order and had a reply within minutes. When the size I'd ordered turned out to be out of stock, they immediately offered a great alternative and arranged the swap on the spot, invoice and all. No back-and-forth, no waiting around — just prompt, friendly help that solved the problem then and there. Exactly how customer service should be. Highly recommend.
23 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Gurkan,
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our team. Providing prompt, friendly, and hassle-free support is what we strive for, so it's great to know we could help. We truly appreciate your recommendation and your support!
Went above and beyond
Went above and beyond on an order when they really Journey didn’t necessarily need to. Suitably impressed.
23 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Andy,
Thank you for your kind feedback! We're thrilled to hear we could exceed your expectations. Going the extra mile for our customers is something we truly value, and we're so glad it made a positive impression. We really appreciate your support!
Great product and customer service!
I thought I had a defective product. After contacting the support team they promptly responded with kindness and patience. Ultimately found out it was user error on my part and the product works perfectly.
I would recommend this product to everyone. Thanks again to the support team for their stellar customer service!!
20 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello N Carter,
Thank you so much for your thoughtful review! We're delighted to hear everything worked out and that our support team could help resolve the issue. Your kind words about our customer service mean a lot to us, and we're thrilled you're enjoying the product.
Thank you for your recommendation and for being part of the Journey community!
Very positive experience
Very positive experience, great service and product quality. Definitely recommend.
22 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Garry,
Thank you for your kind words! We're thrilled to hear you had such a positive experience with both our products and customer service. Your recommendation means a lot to us, and we truly appreciate your support.
I have purchased several Journey…
I have purchased several Journey products and love the quality and ease of use!
I recently contacted their customer service as I have misplaced the charging cable for my trackable passport holder while moving house. They replied within a few minutes and offered to send me a replacement one free of charge! Carol was amazing! Would never hesitate to recommend Journey products to anyone!
22 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Lomit,
Thank you so much for your wonderful review and continued support! We're delighted to hear you're enjoying our products, and we're especially pleased that Carol was able to assist you quickly. Your recommendation means a great deal to us, and we truly appreciate you being part of the Journey community.
Awesome product and after sales customer support
Love their LOC8 VERSA Money Clip MagSafe Finder Wallet and Stand. A sure staple EDC for me. I noticed the battery started degrading after half a year but thankfully Carol and the customer service team helped me sort it out.
Journey AU knows their stuff! Keep it up champs!
21 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi,
Thank you so much for your kind words and support! We're thrilled to hear the LOC8 VERSA has become part of your everyday carry, and we're glad Carol and our support team could help get everything sorted. We truly appreciate your feedback and look forward to continuing to serve you.
Outstanding customer service!!!
Great products!!
Outstanding customer service!!!!
21 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi Sue,
Thank you for your amazing feedback! We're so glad you're enjoying our products and had a great experience with our customer service. Your support means a lot to us, and we look forward to serving you again!
Quality Customer Service + Great Products
Superfast response to my query and extremely helpful - great company, with excellent products (and no, I don't work for their marketing team!)
20 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Paul,
Thank you for the fantastic review! We're delighted to hear you love our products and that our team could provide a fast and helpful experience. Your kind words—and the vote of confidence—mean a lot to us. We truly appreciate your support!
Phenomenal customer service!
I reached out to customer service regarding something small an unexpectedly received phenomenal customer service. I forgot to include my first time order credit of only 5% and they were very pleasant and it was so easy for them to refund me the difference. I highly recommend this company.
18 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Teresa,
Thank you so much for your kind words! We're delighted we could help, and we're grateful for your recommendation. We look forward to serving you again!
Great Product
Love the 3 in 1 charger that I purchased. It is very convenient when I travel. I can charge my watch, phone, and EarPods at the same time. Great product!
20 december 2025
Antwoord van JOURNEY OFFICIAL
Hello T. Smith,
Thank you for your wonderful feedback! We're so glad the 3-in-1 charger has made traveling more convenient for you. We appreciate your support and hope you continue to enjoy it!
Top Tier
Best customer service i’ve ever experienced. Quickest response ever. Will be purchasing more products from JRNY.
17 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi David,
Thank you for your amazing feedback! We're thrilled to hear you had such a great experience with our customer service. We truly appreciate your support and look forward to serving you again!
My MagSafe wallet Loc8 broke and…
My MagSafe wallet Loc8 broke and stopped working, reached out to the sales team at Journey and they were able to replace it. This is exceptional customer service.
17 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Rajendra,
Thank you for your kind words! We're glad we could quickly resolve the issue and get you a replacement. We truly appreciate your support and hope you continue to enjoy your Loc8 wallet!
ALTI LIFT Wireless Desk Mat Black:
ALTI LIFT Wireless Desk Mat Black:
Once and never again. Cheap Polyester-Felt, no Wool-Felt. The faux leather is a thin, stiff sheet. doesn't feel premium or pleasant.
17 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello B Matt,
Thank you for taking the time to share your feedback. We're sorry to hear that the ALTI LIFT Wireless Desk Mat didn't meet your expectations. We appreciate your honest comments regarding the materials and overall feel of the product.
If you're not completely satisfied with your purchase, please reach out to our support team on sales@journeyofficial.com—we'd be happy to assist you with the available options.
Antwoord van JOURNEY OFFICIAL
Salve!
Grazie per le sue gentili parole! Ci fa molto piacere sapere che ha avuto un'esperienza positiva con il nostro team. Offrire un'assistenza rapida e cordiale, risolvendo i problemi in tempi brevi, è sempre il nostro obiettivo. Apprezziamo davvero il suo sostegno!
---------------------------------
Hello
Thank you for your kind words! We're so glad to hear you had a positive experience with our team. Providing fast, friendly support and resolving issues quickly is always our goal. We truly appreciate your support!
GR8 product, GR8 customer service!
I was given the LOC8 Versa as a gift. I immediately loved the quality and look and feel of the wallet. I was having trouble getting it to link to the 'Find My' app. I emailed customer service and received a reply within an hour! They offered me some things to try to see if we could resolve the problem - straight forward, logical steps. When nothing worked, they said they would replace it. It arrived the next day! The new one worked! I love the wallet, fit and finish are outstanding, and the customer service is absolutely top notch.
8 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Mark,
Thank you so much for your wonderful review! We're thrilled to hear you're enjoying your LOC8 Versa and that our support team was able to get everything sorted quickly. It's great to know the replacement arrived promptly and is working perfectly. We truly appreciate your support and hope you continue to enjoy your wallet for years to come!
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