I have 4 journey products, two Rapid 3in1 Trio bedside chargers to charge phone, watch and air pods, and 2 express magnetic car chargers. Both products are brilliant and I would definitely recommend... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have the Journey Wallet which I absolutely love. I was having issues getting it to charge. I reached out to see if there was warranty which there was a one year warranty which would have been up ne... Toon meer
Bedrijf heeft geantwoord
My parcel was marked as delivered by AusPost but wasn’t delivered to me. I raised a missing parcel matter with AusPost but also emailed JOURNEY and they responded in a couple of minutes indicating the... Toon meer
Bedrijf heeft geantwoord
The LOC8 Passport Wallet is a great travel accessory. It holds my Aussie and Foreign passports plus five credit cards and a pen, and seamlessly connects with the "Find My" App on my iPhone. When I cha... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Journey is an endeavour in creating innovative consumer electronics to make everyday life easy and efficient.
Contactgegevens
39899 Balentine Drive, 94560, Newark, Verenigde Staten
- +1 510-991-5262
- sales@journeyofficial.com
- journeyofficial.com
4,6
Uitstekend
2K reviews
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Heeft 93% van zijn negatieve reviews beantwoord
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Antwoord van JOURNEY OFFICIAL
Hello Namratha,
Thank you for your kind words! We're delighted to hear you had a great experience with our customer service. We truly appreciate your support!
I purchased a 3 in 1 charger to replace…
I purchased a 3 in 1 charger to replace the one we left it in a hotel room. Because I have another JRNY charger, I trusted it would work and threw out the packaging. Well…my wife says to me, “this is not charging my watch.”
I filed a request with JRNY and they responded promptly with suggestions to fix it. It turned out to be the charging cord.
JRNY is a great company who takes care of their customers. Fast response time! Suggestions! Even follow up emails when I didn’t get back to them.
I will definitely be buying JRNY products again.
8 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Gregor,
Thank you for your wonderful feedback! We're delighted we could help resolve the issue and that our team was able to assist you promptly. Your support means a lot to us, and we look forward to serving you again in the future!
My issue was charging my wallet and I…
My issue was charging my wallet and I had a great experience support was fast & communication is even faster.
8 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello
Thank you for your kind feedback! We're glad to hear your charging issue was resolved and that you had a great experience with our support team. We truly appreciate your support!
Excellent customer service after…
Excellent customer service after purchase! Prompt answer and assistance.
Great thanks!
3 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Kwan,
Thank you for your wonderful feedback! We're delighted to hear you had a great post-purchase experience with our team. We truly appreciate your support and hope you continue to enjoy your Journey products!
The team answered my question quickly…
The team answered my question quickly and provided a solution that was very satisfactory. I love the brand and the customer service is excellent
7 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Derrick,
Thank you for your kind words! We're so glad to hear our team was able to help quickly and provide a satisfactory solution. We truly appreciate your support and are delighted that you love our brand.
Antwoord van JOURNEY OFFICIAL
Hello Carol,
Thank you for your wonderful feedback! We're thrilled to hear you're happy with our products and customer service. We truly appreciate your support!
Taking care of customers
I reached out to to buy a new charging cable for my key organizer because I lost my cable 100% my fault and was prepared to pay for a new. Journey sent me a new free of charge!!! Customer for life now.
6 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Robert,
Thank you for sharing your experience! We're so glad we could help. Your support means a lot to us, and we're grateful to have you as part of the Journey community.
Bought a couple of things and very…
Bought a couple of things and very pleased with the price and the quality.
4 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello J Rowley,
Thank you for your feedback! We're delighted to hear you're pleased with both the quality of our products and the value they offer. We truly appreciate your support!
Quick response
Quick response
Excellent customer service
Excelled my expectations
Bought many items from this company and will continue to do so
6 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello,
Thank you for your wonderful feedback! We're thrilled to hear our customer service exceeded your expectations. We truly appreciate your continued support and look forward to serving you again!
Mes remerciements à l’assistance Journey Support Team
Je remercie vivement l'équipe d'assistance Journey Support Team, car ayant perdu mon chargeur LOC8 MOTION Key Organiser, ils m’ont proposé de m’envoyer gracieusement, sans frais supplémentaires un nouveau chargeur !.. je renouvelle mes remerciements.
5 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Bonjour,
Merci beaucoup pour votre aimable commentaire ! Nous sommes ravis d'avoir pu vous aider en vous envoyant un chargeur de remplacement.
Votre appréciation compte énormément pour notre équipe et nous vous remercions de votre soutien. Nous espérons que vous continuerez à profiter de votre organisateur de clés LOC8 MOTION !
Great products and outstanding customer service
I had an amazing experience with Journey Official. The products are not only beautiful but also genuinely functional, exactly what I was hoping for. On top of that, the customer service is excellent: communicative, responsive, and they actually fix problems in a way that works out in the customer's favor. It's rare to find a company that gets both the product and the support right. Highly recommend.
29 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying our products and that our customer support team was able to provide a great experience.
Your kind words and recommendation mean a lot to us. Thank you for choosing Journey—we truly appreciate your support!
This desk mat is incredible!
This desk mat is incredible. The versatility and quality are unmatched. Not only that, but the people at Journey truly care. Thank you for this incredible experience. The wife LOVES it!
2 april 2026
Antwoord van JOURNEY OFFICIAL
Hi Daniel,
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you're loving the desk mat and that its versatility and quality have exceeded your expectations.
It means a lot to us to know your wife loves it too! Thank you for your kind words and for choosing Journey. We truly appreciate your support and hope you continue to enjoy your desk mat for years to come.
Love the Aria 3 in 1 wireless charger
Love the Aria 3 in 1 wireless charger.
Makes everything so simple, less clutter with not having to have numerous cables on the go. Convenient ambient light which is a nice touch.
A bit on the pricey side, that said you get your monies worth I think. Easy to order and quick delivery. Looking at purchasing more products very soon.
4 juli 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi Ian,
Thank you so much for your thoughtful review! We're delighted to hear you're enjoying your ARIA 3-in-1 Wireless Charger and that it's helping keep your space tidy while making charging more convenient.
We're also pleased to know you appreciated the ordering experience and fast delivery. Your feedback means a lot to us, and we're excited to hear you're considering more Journey products.
Thank you for your support, and we look forward to serving you again soon!
Loved the wallet I ordered
Loved the wallet I ordered, great delivery time and quality. Hope to shop here again.
30 oktober 2025
Antwoord van JOURNEY OFFICIAL
Hello,
Thank you for your wonderful feedback!
We're thrilled to hear that you love your new wallet and that you were happy with both the delivery time and the quality. Your support means a lot to us, and we look forward to serving you again in the future.
First Class
The products from Journey are truly superior. You have confidence from the moment you unpack them - the professionalism and attention to detail is readily apparent. I ran into a user error on my part with their awesome 3-1 charging station and Customer Service was quick and gracious in teaching me how to align it properly. They are a first class company.
29 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello John,
Thank you so much for your wonderful feedback!
We're delighted to hear you're enjoying your Journey products and that our support team was able to help with your 3-in-1 charging station. Your kind words about our products and customer service truly mean a lot to us.
We appreciate your support and hope you continue to enjoy your Journey products!
Exceptional customer support and service
I initially purchased Nova wireless charger and was impressed by the quality so looked further into what was available at Journey. I purchased an additional mag safe Versa money clip/card wallet and stand as well as Loc8 tracking cards.
I had difficulty setting up and charging the Loc8 cards, I contacted customer service and received exceptional service. After troubleshooting the issues with the team it was resolved that replacements would be delivered. All the interactions were respectful, prompt and new cards were dispatched the same day.
The Nova stand is stylish and charges phone, watch and earbuds. It has a night light function, the phone can be positioned either portrait or landscape and the night clock feature of the iPhone is an additional bonus.
29 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi Deborah,
Thank you so much for taking the time to share your experience with us!
We're delighted to hear that you're enjoying your Journey products and that our support team was able to assist you with your LOC8 Cards. Providing prompt, respectful, and helpful service is something we take great pride in, and we're thrilled to know it made a positive difference.
We truly appreciate your support and hope you continue to enjoy your Nova charger and other Journey products. If you ever need any assistance, we're always here to help.
Quick response
Quick response, very understanding, helped replace my item for free and quickly. Great service over at Journey. Thank you!
26 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi Andy,
Thank you for your kind words! We're so pleased to hear that you had a great experience with our support team and that we were able to resolve your issue quickly.
Your feedback means a lot to us and motivates us to continue providing the best possible service. We truly appreciate your support and look forward to assisting you again whenever you need us
Fantastic customer service
Fantastic customer service. I got in touch to see if it was possible to get a replacement part for my iPhone car charger. Right away I received a response. I was told that they were looking into it and shortly after, on the same day, I was notified that the part was on its way to me. You can't ask for much better than that! The Customer Service team is a model for how other companies should conduct their service. Thank you.
25 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi Linda,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer support team.
Providing prompt and helpful service is something we strive for every day, and it's incredibly rewarding to know we were able to assist you. Your kind words mean a great deal to us, and we'll be sure to share them with the team.
Thank you again for your support, and please don't hesitate to reach out if you ever need anything in the future.
I had a faulty experience with my very…
I had a faulty experience with my very cool Journey charger. The support team were excellent on their offers to help and sort the issue out. I problem solved and realised it wasn’t the charger. I’m so impressed with the immediate and practical support Journey offered.
26 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Louise,
Hi,
Thank you so much for your kind words! We're delighted to hear that you were able to identify the issue and that our support team could assist you along the way.
We truly appreciate you taking the time to share your experience. Your feedback means a lot to us, and we're always here if you need anything in the future.
Incredible customer service
Incredible customer service! My key organizer broke, and Priyanka from the support team sorted out a warranty replacement within just a few emails—quick, polite, and hassle-free
24 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Wilmot,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our support team and that Priyanka was able to assist you with a quick and hassle-free warranty replacement.
We truly appreciate your feedback and your support. Enjoy your new key organizer!
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