I have 4 journey products, two Rapid 3in1 Trio bedside chargers to charge phone, watch and air pods, and 2 express magnetic car chargers. Both products are brilliant and I would definitely recommend... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have the Journey Wallet which I absolutely love. I was having issues getting it to charge. I reached out to see if there was warranty which there was a one year warranty which would have been up ne... Toon meer
Bedrijf heeft geantwoord
My parcel was marked as delivered by AusPost but wasn’t delivered to me. I raised a missing parcel matter with AusPost but also emailed JOURNEY and they responded in a couple of minutes indicating the... Toon meer
Bedrijf heeft geantwoord
The LOC8 Passport Wallet is a great travel accessory. It holds my Aussie and Foreign passports plus five credit cards and a pen, and seamlessly connects with the "Find My" App on my iPhone. When I cha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Journey is an endeavour in creating innovative consumer electronics to make everyday life easy and efficient.
Contactgegevens
39899 Balentine Drive, 94560, Newark, Verenigde Staten
- +1 510-991-5262
- sales@journeyofficial.com
- journeyofficial.com
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Phenomenal product and customer service!
The product is great, but the customer service is even better! Very responsive and proactive in resolving an issue I had within 24 hours. I'm a very satisfied customer.
25 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi Quan,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the product and that our support team was able to resolve your issue quickly.
Your kind words mean a lot to us, and we're grateful to have you as a satisfied customer.
Antwoord van JOURNEY OFFICIAL
Hello,
Hi,
Thank you for your kind feedback! We're delighted to hear that you had a great experience with us.
We truly appreciate your support and look forward to serving you again in the future.
Great response time
Great response time! Asked about availability of a new charger, and they offered to send me one free of charge!
22 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi Brandon,
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our support team. Providing prompt assistance and taking care of our customers is always our goal.
We truly appreciate your support and thank you for choosing Journey!
Replaced it no quibble after I broke it
I managed to break the screw by sitting on it at an awkward angle. Journey replaced the whole thing, no quibble. Two thumbs up, would recommend.
16 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi Rowland,
Thank you for taking the time to share your feedback!
We're sorry to hear the product was damaged, but we're glad we could help resolve the issue quickly and make the replacement process as smooth as possible.
We truly appreciate your recommendation and your support of Journey.
The quality of products and the care…
The quality of products and the care that customer service took to rectify a product issue ranks Journey at the top of my list for personal and gift purchases. They are incredible!
18 juli 2025
Antwoord van JOURNEY OFFICIAL
Hi Niko,
Thank you so much for your kind words and support!
We're delighted to hear that you've had a positive experience with both our products and customer service. Feedback like yours means a great deal to our team and motivates us to continue delivering the best possible experience for our customers.
Thank you for choosing Journey—we truly appreciate it
The customer service was fast and…
The customer service was fast and helpful. They acknowledged that i did not like the product and gave an appropriate solution,
17 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Atulya,
Thank you for your feedback! We're glad our team could assist you quickly and provide a satisfactory solution. We appreciate your support and hope to serve you again.
Ordered a bottle from this company and…
Ordered a bottle from this company and a couple of months later the lid broke, contacted customer Service and they were helpful from the beginning to the end. They communicated well with me and responded in a timely manner to try and resolve the issue. Will definitely continue from ordering from this company. Thank you all those who supported in resolving the above issue.
17 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Doreen,
Thank you for your kind words! We're sorry to hear about the issue with the lid, but we're pleased that our customer service team was able to assist you and resolve the matter promptly. Your continued support means a lot to us, and we look forward to serving you again in the future.
Great customer service
Great customer service! I would order from Journey again and again!
12 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Shawn,
Thank you for your wonderful feedback! We're delighted to hear you had a great experience with our customer service. We truly appreciate your support and look forward to serving you again and again!
Their customer service is awesome
Their customer service is awesome. My parcel had not arrived, due to the shipping company not J.O. I contacted customer service, they answered my email in less than 5 minutes, no arguing, they just recreated the order and sent another one. Perfect!
15 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Bert,
Thank you for your fantastic feedback! We're glad our team could quickly assist and get a replacement on its way. We truly appreciate your support and are delighted we could turn the situation around for you.
Very good quality materials and very…
Very good quality materials and very good experience with customer service. I recommend it. Thank you very much!
12 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Mrs Mirela,
Thank you for your kind words and recommendation! We're delighted to hear that you're happy with the quality of our products and the support provided by our customer service team. We truly appreciate your support and hope you continue to enjoy your Journey products!
Awesome customer journey !
Amazing product design and quality. This is my second order. I bought several products from Journey. Excellent quality. I sent an email to customer service to get an invoice Ang received it 5 min later. Awesome customer journey !
12 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Frederic,
Thank you for your wonderful review! We're thrilled to hear that you've enjoyed our products and had a great experience with our customer service team. Your continued support means a lot to us, and we look forward to serving you again in the future!
The customer service processed my order…
The customer service processed my order smoothly and hassle-free. The product is very well built and of nice quality. Very responsive and quick.
9 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Quan,
Thank you for your kind words and positive feedback! We're delighted to hear that you had a smooth experience with our customer service team and that you're happy with the quality of the product. We truly appreciate your support and hope you continue to enjoy your Journey product.
Issue with first order
Issue with first order — contacted the team via email, received a quick response, and a replacement has already been sent.
11 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Vee,
Thank you for your feedback! We're sorry to hear there was an issue with your initial order, but we're glad our support team was able to respond quickly and arrange a replacement for you. We appreciate your patience and support, and we hope you enjoy your replacement product.
Thank so much for responding to my…
Thank so much for responding to my emails and taking care if my issue . U step in and tookncare if this matter so swiftly and I am very satisfied w ur product . Thank you!
10 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Racine,
Thank you for your kind words! We're delighted to hear that our team was able to assist you quickly and resolve your issue to your satisfaction. Your support means a lot to us, and we're thrilled that you're happy with your product. Thank you for choosing Journey!
I need a replacement and they got right…
I need a replacement and they got right on it.
9 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi Andrew,
Thank you for your feedback! We're glad we could assist you promptly and arrange a replacement when needed. We appreciate your support and are always here to help if you need anything else.
Customer service is on point
I bought my Trio Ultra 3 in 1 a year or so ago and all of a sudden it wouldn’t charge my wife’s phone. But the watch still charged. So I contacted customer service and they were super responsive. They gave me a few things to try and what ended up being the culprit was my wife’s phone needed the ol turn off/on thing! 😂 she loves the lightning fast charging. Highly recommend this company.
9 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Mark,
Thank you for sharing your experience, Mark! We're glad our support team could help troubleshoot the issue and get everything working again. Sometimes the simplest fix does the trick! 😊 It's great to hear that your wife is enjoying the fast charging, and we truly appreciate your recommendation and continued support.
Quality products
Quality products, great communication. Ordered multiple times, they make it very easy to work them on B2B bulk purchase.
9 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi Christina,
Thank you for your continued support! We're delighted to hear that you've had a positive experience with both our products and our team. It's been a pleasure working with you on your B2B bulk orders, and we look forward to supporting your future purchases.
Super Service client
Super Service client, petit souci d’oubli sur ma commande et réactivité en quelques heures
9 juni 2026
Review zonder uitnodiging
Excellent support and service
After experiencing a problem with my Nova wood grain charger I contacted customer service. They were fantastic to deal with and have offered a replacement.
Great charger, great company.
8 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hello Michele,
Thank you for your kind words and for taking the time to share your experience. We're glad our support team was able to assist you and resolve the issue. We truly appreciate your support and hope you continue to enjoy your NOVA charger!
Quick and helpful support
8 juni 2026
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
Hi Alessandro,
Thank you for your feedback! We're delighted to hear that you found our support quick and helpful. We appreciate your support and look forward to assisting you again whenever needed.
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