JOURNEY OFFICIAL Reviews 

I needed to update the shipping address after placing my order and received prompt customer service! Looking forward to receiving the product.

I had a problem with a charger that was not charging my phone. I contacted custoer support on a weekend!! Yes, a weekend and I received a response back quite quickly also on a weekend - in fact, a Sunday evening. I sent a short video explaining the problem and promptly received a solution to the problem. Efficient. Polite and FAST! I am thrilled with the product AND the customer service! Thank you Carol and thank you JOURNEY!

This is my second purchase from Journey - two different chargers and both excellent. My Mum is 82 and had some trouble setting up the product so that it worked correctly - I had trouble-shooting tips in less than 24 hours, and we had it fixed within a day! Thankyou for your help and support.

After receiving my wallet, I was quite satisfied with it initially. However, only after a year I noticed that the cards I put in the wallet have black marks on them. Furthermore, after a year’s use the overall quality of the wallet is visibly bad.

I purchased a 3-1 foldable charging station. I reached out for a refund because my AirPods weren’t charging. The team got back to me via email with an hour with a fix. Within a few hours everything was working and I love this item! Amazing customer service and quality item.

Es war alles so wie es sein sollte, Top Produkt und freundlicher, hilfsbereiter Kundendienst!

A product i baught stopped working. Contacting them sending video and what went wrong was so easy. Within 2 days was sorted and replacement sent out. Professional, efficient and effective. And priyanka was very helpful and speedy with responses.
Thank ypu!

Great experience bcz of customer service , i took one star off bcz of shipping delays , bcz of the choice of courier as the courier was very hard to deal with.

I purchased the Journey REEVUS bottle and I'm very happy with the build quality. Unfortunately, my unit had a minor defect, but the warranty process positively surprised me. The customer service team responded instantly—after a quick exchange of messages, they sent me a new bottle completely free of charge, with no extra costs or unnecessary paperwork. A very professional approach to the customer. I highly recommend this brand!

Incredibly responsive with timely, accurate information and instruction. You will be hard pressed to find another company of any kind with Journeys customer service (and products)

Ich habe im Februar den LOC8 URBAN Key Organiser bestellt und war bisher sehr zufrieden. Leider ist er mir gestern auseinandergefallen, als ich meinen Schlüssel aus der Hosentasche genommen habe – die Schraube zur Fixierung hielt nicht mehr im Gewinde.

Ich habe daraufhin den Kundendienst von Journey Official kontaktiert. Sie baten mich lediglich um ein kurzes Video zur Veranschaulichung des Problems. Bereits eine Stunde später bekam ich die Rückmeldung, dass mir im Rahmen der Garantie ein neuer Key Organiser zugeschickt wird.

Das nenne ich wirklich hervorragenden Kundenservice: schnell, unkompliziert und kundenorientiert. Vielen Dank an das Team – weiter so!

In a marketplace where almost everything feels commoditized, it’s easy to default to price as the deciding factor. But this experience was a clear reminder that value goes far beyond that.

My recent interaction with Vibhuti and the team at JRNY stood out for all the right reasons. Communication was prompt, clear, and transparent throughout—without any unnecessary complexity. Everything was explained in a way that made the decision process feel straightforward and well-supported.

What really differentiated JRNY was the level of care behind the experience. It didn’t feel transactional—it felt considered.

If you’re evaluating options and JRNY aligns with what you’re looking to achieve, it’s worth recognizing that you’re not just investing in a product, but in a level of service and support that’s genuinely a step above much of what’s out there.

I had a small piece of one of my journey products break, and customer service was very helpful and able to get a replacement piece out to me right away!

I was bought a LOC8 key organiser as a gift but once I started using it I realised there was an issue with the screw mechanism which was affecting how well the product was working overall. Once we contacted Journey, their customer care turned out to be top notch. They kept in contact with us, checked in with us, and provided all the details we needed without prompting. We received a brand new unit that I believe they had double checked in advance and it's working exactly as advertised.

While the price is higher than competitors, I can see now that the product quality, form factor, and customer service justify the price.

My experience with the service team was amazing. They had a quick response time and fixed my issue within not even 5min couldn’t ask for better service. Thank you.

My experience with the service team was excellent. They were responsive, addressed my issue, flexible and respectful.

I was dealing with the LOC8 Versa wallet where the leather at the corner was splitting open. I sent photos to the team and asked if it could be replaced. They were quick to reply, and deemed my request was appropriate. I am now getting a free replacement for my LOC8 versa wallet, shipped for free.

Awesome service and follow up. Great products too.

I'd reached out because a charger and wall plug weren't working; (this is amongst many that I've bought for myself and my family). Support responded within a couple of hours and helped me trouble shoot the issue and in the end it was user error on one, but the wall socket was broken which they immediately sent out a replacement ... no questions asked. I can't say I've had that experience with any product before. Highly recommend!

Very good company, great products and excellent customer service. Got many products from them. Dealt with Priyanka , she was able to resolve my query swiftly.

I recently purchased three key organizers from JOURNEY, and one of the units arrived defective. After reaching out to their sales team via email, I was impressed by how promptly they handled my claim. Their response was quick, professional, and genuinely friendly throughout the process.

While it was disappointing to receive a defective product, JOURNEY’s customer service made the experience much more positive. They addressed the issue efficiently and ensured it was resolved without hassle. Overall, I appreciate their responsiveness and commitment to customer satisfaction. Thank you!