Joybos 

Shortly after ordering three stackable clothes storage baskets I went on to Trustpilot and was dismayed to read the negative reviews. However, in the event, I am very pleased with the product which had going for it the fact that the baskets came in different sizes to fit into e.g. an airing cupboard. They look great, are sturdy and strong. Yes, you have to wait a few weeks for delivery for obvious reasons: they are coming a long way! When I eventually contacted Customer Service they responded immediately. So I am a satisfied customer. A bit pricey but if that’s what you’re looking for and you’re prepared to be patient I personally think they are a good buy.

I would strongly advise others not to order from this seller. My experience has been extremely disappointing from start to finish. The product has still not been delivered, well past the timeframes that were originally promised on the website. The shipping information was confusing and misleading, and once I placed my order, there was no proper update about where my package actually was.

Customer service has been just as frustrating. Messages are either not responded to or I receive generic replies that do not solve anything. Instead of providing a clear delivery date or a real solution, I was simply told to “keep waiting” or to refuse the parcel if it ever eventually arrives. That is not acceptable when I have already paid in full.

There has been no responsibility, no urgency, and no genuine assistance from this company. At this point, I have lost trust completely. I regret ordering from them and would not recommend them to anyone. Save your money and avoid the stress — look elsewhere.

Mi décembre je passe une commande de boîtes de rangement pour un montant de 69,90 euros . Celles ci annoncées sur un délai entre 2 et 5 jours n arriveront jamais. Un membre du service client propose de procéder au remboursement. Il m adresse une preuve du remboursement sur une carte comportant des numéros ne correspondant pas à ma carte !!!! J ai adressé copie de mon extrait bancaire prouvant la transaction. Si je ne suis pas remboursé je m adresserai au service compétent du gouvernement relatif aux fraudes sur internet. Cette entreprise n est pas fiable . N achetez pas !!!!

I had a disappointing experience with this company’s return policy. I contacted them within 30 days to return an item that was not damaged and unused. Initially, I was told the item could not be returned, and later I was informed that I could only return it at my own expense plus pay a $33 restocking fee.
After factoring in return shipping and the restocking fee, the cost to return the item is almost as much as the item itself. This feels unreasonable and was not clearly communicated upfront. I would not recommend purchasing from this company unless you are absolutely certain you will keep the item.

Il y a un mois, j’ai commandé des serpillières correspondant avec un saut plat et le mauvais modèle m’a été envoyé. Depuis ce jour, j’ai contacté à plusieurs reprises le service qui me répondent n’importe quoi je demande de renvoyer les serpillières qui ne correspondent pas et d’avoir celles qui correspondent aux bons modèles. Cela m’a l’air très compliqué chez eux. Ils répondent quand ils ont le temps. ! Je leur ai envoyé des photos des serpillières qui correspondaient
J’attends toujours l’échange, ce site n’est pas sérieux !!

I bought a mop for $99.95 early August which took 6 weeks to arrive. Once I discovered there were no instructions on how to set it up I was unhappy with the product. I contacted Joybos and they offered me a $20 discount so I thought I’d try the mop out. I only use it ever 2-3 weeks, about 6 times since late September but today the Velcro strips on the bottom of the mop have partially come away. So now, I can’t squeeze the water off the mop pads because the Velcro strips aren’t sitting flat. Basically I can’t use the mop because I can’t squeeze the water off.
I’ve emailed Joybos asking for a refund of my faulty product, once I hear back from them I’ll update my review.

Regards

Robert

Update: emailed Joybos, agreed to a replacement mop, so I’m happy with this result. I never really wanted a refund, I just want a mop.

Cheers

Robert

I will change my review when the answer me and take care of the issue. I purchased the self wringing mop and extra heads. The heads are for a totally different mop. All 6 heads. Only the one that came with the mop fits. I will report to my cc company but I’ll give it a day for a response

Update they are sending me the correct mops to go with the heads sent. Thanks

Joybos solved my problem quickly. Great customer service. Couldn't ask for more

Ware ist absoluter Schrott und überteuert.
Rücksendung auf eigene Kosten nach nach China für den dreifachen Portopreis. Und eh man die Adresse bekommt muss man 4 Emails schreiben + Foto usw.
Verbrecherladen!!!

I am impressed with the prompt Customer Service during my recent purchase with Joybos.

This is a very cheap product. You definitely get what you pay for. Super flimsy…wheels are horrible. Not at all impressed with the product.

Customer services clear communication.

Cela fait bientôt 3 mois que j'attends mon coli. Aucune information reçu, aucun email planifiant la livraison, juste un email au bout de 2 mois me disant que le coli est reparti en Belgique car je n'étais pas là... De une j'étais toujours chez moi et de deux je n'ai reçu aucun avis de livraison... Depuis aucune nouvelle!
Honnêtement c'est scandaleux d'un point de vu respect du client mais également pour l'environnement (deja je me sens flouée car il n'est indiqué nulle part que le coli vient de chine, et puis ces allers-retours innutiles vers la Belgique... Pfff)

Never bought from them, but despite unsubscribing, you will get sent emails, again and again.

ACHTUNG!! Mindere Qualität, Produkt funktioniert nicht, es wird keine Rückerstattung bzw. die Zusendung eines Rücksendescheins angeboten. BETRUG!!!!

EDIT :

Nach langen Diskussionen wurde mit ein Großteil des Kaufpreises zurückerstattet. Das Produkt musste ich nicht zurückschicken. Leider hätte ich mir jedoch trotzdem eine kundenfreundlicher Rückgabemöglichkeit gewünscht.

2 produits commandés le 2/3 septembre, le 22 septembre tjrs rien alors que sur le site .FR les produits sont en stock! ce qu'ils ne disent pas c'est en stock en Chine!!!, donc délais de livraisons inadmissibles, le service client contacté nous demande de la patience, pour un balai et une poubelle? et un suivi de commande m'indique que mes produits sont dans un aéroport international? lequel? Quitte à me faire avoir, informations mensongères. Que joybos réponde aux mails n'est pas une réponse! Cela peut durer des années!! 1 mois pour un balai et une poubelle et encore tjrs pas reçu il faut avoir un sens du commerce particulier!! C'est votre information qui est biaisé au départ, dites que cela parr de Chine, votre propos sera clair!!! Et ensuite a chacun de savoir si il peut attendre son balai et sa poubelle 1 mois, voir plus. Donc votre réponse qui consiste a rendre le client responsable de son mécontentement est commercialement très particulière. Même en chine je ne pense pas que cela serait normal

We all love this spin drop mop. The spin mechanism is genius; it actually gets the mop head almost completely dry, which means my floors dry in minutes instead of hours and don't get streaky. The microfiber mop head is super absorbent and traps dust and pet hair. Cleaning my entire house has become a faster, more efficient, and genuinely more effective task.

I ordered twice from this company. The second time accidentally. The first time they just cancelled my order, and the second time, they just didn’t ship my item. I received no communication and had to ask for refund as my order was going nowhere. Very disappointing. Would not recommend them to anyone.

Finger weg von dieser Plattform!!!
Billigware aus China, Rückerstattung oder Rücksendung ist leider nicht möglich!!!
Der Kunde ist gezwungen für ein Produkt zu zahlen,das keinem Wert hat und nicht dem Beworbenen Produkt entspricht.

I purchased the Foldable Storage Shelving Units Metal from Joybos.

The advertised delivery time was 2-5 days for Australia. In the end, it took almost 10 weeks for the item to be delivered from China.

When the item finally arrived, it was badly dented and damaged from transit (which hasn’t surprised me given the state of the packaging on arrival - it was visibly damaged and torn). They need to reconsider their delivery partner. Every shelf is dented and bent. The locking bar at the back of the shelves is bent. The plastic end caps have been broken and pushed into the frame. All up, it’s in pretty bad shape.

No doubt a contributor to the amount of damage sustained, the quality of the unit is awful. I’ve purchased some crap from the internet in my time but this would have to be the lowest quality item ever. The metal is so thin it warps and bends with a touch. The whole unit is wobbly and unstable as it flexes.

So all up, a terrible experience purchasing a truly terrible item. The only redeeming feature (and why I gave 2 stars, not one) is they provided a $20 refund to make up for the delayed delivery.