Joybos 

I purchased the Foldable Storage Shelving Units Metal from Joybos.

The advertised delivery time was 2-5 days for Australia. In the end, it took almost 10 weeks for the item to be delivered from China.

When the item finally arrived, it was badly dented and damaged from transit (which hasn’t surprised me given the state of the packaging on arrival - it was visibly damaged and torn). They need to reconsider their delivery partner. Every shelf is dented and bent. The locking bar at the back of the shelves is bent. The plastic end caps have been broken and pushed into the frame. All up, it’s in pretty bad shape.

No doubt a contributor to the amount of damage sustained, the quality of the unit is awful. I’ve purchased some crap from the internet in my time but this would have to be the lowest quality item ever. The metal is so thin it warps and bends with a touch. The whole unit is wobbly and unstable as it flexes.

So all up, a terrible experience purchasing a truly terrible item. The only redeeming feature (and why I gave 2 stars, not one) is they provided a $20 refund to make up for the delayed delivery.

Helpful customer service when I contacted them about the broken lid. Haven’t received it yet but hoping soon.

Article jamais arrivé
Après plusieurs reclamationson m a repondu qu on en renvoyait un
Jamais arrivé non plus...

I received the item in a completely different colour and didn’t get my free gift as they advertised. Instead I was charged! tried to contact company thru chat and email and phone all unable to get thru - tried to send pics as requested chat does not work - now if I return it I have to repack again it was a heavy item still no response. Bad customer service.

The Product I received is no where near the quality of material depicted in the picture on their website. Much Cheaper, thinner material, fit together well. Just not what was represented. No bother sending back, as order was shipped 6-12 and arrived 7-16. Yes that is over a month. I was told please be patient, if you are not the one waiting after paying for it.
I wish I could leave pictures showing the quality difference.

So going back and forth with Joybos, their biggest concern is me removing this review. Got an offer of $8 and now $12. No mention of the fraud shipping a different product than showing on web site. They don't even care. Read their emails..

Dear Kurt,

Thanks for your message.

We noticed that you left a review about our item on Trustpilot. We are sorry to hear that you are not satisfied with your purchase. We understand your frustration, and we apologize for the inconvenience and disappointment this has caused. We would like to address this issue promptly and offer a solution that is satisfactory to you.

After discussing with our manager, if you would like to keep the item received, we are happy to refund $8 to your account as compensation. Would you like to accept and delete your review on Trustpilot? Please reply to us and let us know your idea. Thanks for your patience and understanding.

Please let us know if we can be of further assistance.

Dear Kurt,

Thank you for your message.

We sincerely apologize for the frustration and disappointment you have experienced with the order. We understand that the quality of the product you received did not meet your expectations, and we are committed to helping you resolve the issue.

We would like to explain to you first. The product pictures on our website are based on professional photography and are intended to clearly show functional details. But visual differences may occur due to the shooting environment, light angle, or screen display effects. Actually, the product you received is the correct upgrade model. After discussing with our manager again, if you would like to keep the item received, we are happy to refund $12 as compensation. Would you like to accept? If you agree, can you please help delete the review on Trustpilot? Please reply to us and let us know your idea. Thanks for your patience and understanding.

I was very pleased with my Stackable Clothes Storage Basket. Once assembled, it looked great and afforded plenty of storage. I’ve also just ordered another 2 layers.

I was also impressed with the customer service and assistance I received from the team.

Je viens de recevoir mon étendoir à linge et c'est lamentable ! article de très mauvaise qualité vendu avec remise à 86.95 € exactement le même que le site TEMU à 29.00 € ! je suis très mécontente et ne recommande pas ce site véritable arnaque !!

My experience with JoyBos has been absolutely dreadful. I ordered the Joybos® 6 Tier Upgrade Large Metal Kitchen Pantry Storage Cabinet F118, and upon opening the package, I discovered rat droppings all over the contents. Not only did I have the difficult task of carrying this heavy package multiple times to dispose of it, but it also caused significant issues with my building management. As a result of the contamination, my building authorities had to discard the entire package.

Furthermore, JoyBos’s responses to my concerns have been completely unrelated to the severity of the issue. Due to the seriousness of this matter, I will be escalating it to health authorities and the relevant fraud departments.

This has been a highly disappointing and unacceptable experience.

JOYBOS’ Trash Can with Lid Automatic Garbage Can, 3.8 Gallon has been a game changer for our family. When our trashcan lid broke at the hinges, we were eager to contact their Customer Service to get it replaced. JOYBOS sent out a replacement lid and we couldn’t be happier to use our Automatic Trashcan again. Thank you JOYBOS!

Bonjour.
Deux mois pour un balais, toujours pas livré... Echangé par le service client car non disponible et encore 1 mois d'attente ...toujours rien ! J'attends la réponse du Service Commercial !

Bad, bad company. No way to contact them. Their phone number rings 4 times and drops. Poor customer service. If ypu email them, you might be lucky if someone gets back to you. Ot took me a while to finally get an address to return an item. The address was in China and the post office was charging me $81.70 dollars to send back to the package. Really? Crazy.

Cela fait 2 mois que j attends ma commande. C est vraiment une arnaque. J ai demandé le remboursement et bien sûr Joybos ne veut pas en prétextant qu ils ont expédié la marchandise. Ce sont des voleurs. Soit disant livraison rapide.

Seems like an elaborate scam. Ordered almost two months ago, tracking number and order follow-up are now empty (used to have information). Don't buy from them.

Die Produkte wirken auf den Bildern wirklich schöner und qualitativer als die tatsächlich sind! Hier kauft man China-Müll für viel Geld! Dazu wird man mit Rabat-Codes gelock, die in der Kasse nach Auswahl der Bezahlung wieder verschwinden. Meiner Meinung nach ist das schon Betrug. Lassen Sie beeser die Finger weg von diesem unseriösen und betrügerischen Händler.

Très cher et de qualité très très médiocre.

Bonjour
Ce meuble est vraiment de mauvaise qualité pour le prix vendu.
La tôle est très très fine Rapidement il y a les portes qui de ferment s abiment.Meme pas un aimant pour tenir la porte fermée. Quand on voit les photos et le prix ! on a l impression que ca va être robuste mais non.Nous avons dû renforcer l arrière avec une plaque...francheme ce meuble ne vaut pas son prix.

Their response to my concerns were promptly addressed and my items were received, thanks.

Would warn customers not to buy this product.
You are charged in American Dollars, shipped through the U S A and charged duty and tariffs to get into Canada.
The product is absolute garbage.
Took over a month to arrive.

2 mois de retard pour un rangement de cuisine. Admettons. Le meuble arrive et ce n'est pas ce que nous avons commandé. Catastrophique

Bought wardrobe storage items I couldn’t find in Australia- delivery was not quick but the items were ok and suited my needs

I would never do business with this company again poor quality products, they try to wear you down on returns. No ethics in business dealings. Beware it is a terrible company to do business with.