I've been a long time customer and have been purchasing harnesses from you since your brand was called Pugs Life. You lost my business over a 20% coupon that you would not honor. I ordered two mesh... Toon meer
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Lees wat reviewers zeggen
Great harness designs! except the name tag area was to small for the tags included and my first order of 4 or 5 lighted harnesses was tightly bundled together with very little packing material. I ha... Toon meer
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I really like this harness - however, although she doesn’t seem uncomfortable, the straps still pinch at her armpits. She is boxer and St Bernard and has the very drastic deep chest of a boxer w... Toon meer
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We really like the quality of this harness for our Boston Terrier. It is a sturdy design. I did order a size to big for her and had to return. The company made it simple and quick to receive the new... Toon meer
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Bedrijfsgegevens
Over Joyride Harness
Geschreven door het bedrijf
Being a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.
That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.
Today, we remain a tightknit family-owned business.🐶
USA Owned & Operated
Contactgegevens
Verenigde Staten
- help@joyrideharness.com
- joyrideharness.com
4,3
Uitstekend
4K reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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The extra small harness was a perfect…
The extra small harness was a perfect fit for my 4 pound bundle of fluff, an American Eskimo puppy 11 weeks old.
12 december 2024
Antwoord van Joyride Harness
Thank you for your kind review! We’re so glad to hear that the extra small harness is a perfect fit for your adorable 4-pound American Eskimo puppy. 🐾💖 Wishing you and your little bundle of fluff many happy adventures together! Let us know if there’s anything else we can do for you.
Antwoord van Joyride Harness
Thank you for your wonderful review! We’re so happy to hear that the harness fits perfectly and your dog loves it. 🐾💖 The added padding makes all the difference for comfort, and we’re thrilled it’s working well for your pup. Let us know if there’s anything else we can do for you!
Ordering, Delivery, Collars are great.
Ordering our dogs new collars was easy, delivery was great, and the collars fit the dogs perfect.
11 december 2024
Antwoord van Joyride Harness
Thank you for your wonderful review! We’re so glad to hear that the ordering process was easy, delivery was smooth, and the collars fit your dogs perfectly. 🐾💖 Your satisfaction means so much to us! Let us know if there’s anything else we can do for you.
Not good with customer service
I have purchased 4 joyride harnesses leashes and seat belts for gifts over the last few years. My son’s dog was buckled into the moving car with the equipment on and was able to pull out by breaking the buckle and leap out of the moving car. I sent an email to notify Joyride of what had happened with photos of the seat belt and the dog who had only minor injuries. They responded to the email only to say they were disappointed that happened and another part of their company would get back to me. That was 6 months ago or more and I think they won’t respond at this point. I have also had problems with exchanges when they sent the wrong color. They never sent the corrected color. They are good at selling just not so great with customer service. Their clips are plastic (but look metal) and that is why the 45 lb dog was able to break loose.
29 december 2024
Review zonder uitnodiging
This harness is very high quality, BUT
This harness is very high quality and heavy duty, easy to use, HOWEVER, our dog has figured out if he stretches, he can back right out of it. It's perfect when the dogs are walking forward, but not so good for our escape artist. After three episodes of running through the streets trying to rescue our dog, sorry to say, this harness is being replaced.
28 december 2024
Review zonder uitnodiging
Antwoord van Joyride Harness
Thank you for your review and for sharing your experience with us. We’re so sorry to hear about the challenges you’ve faced with your clever pup slipping out of the harness. As fellow dog lovers and owners, your dog’s safety is incredibly important to us, and we want to help.
If your dog was able to slip out, we highly recommend reviewing this blog for essential pro-tips to ensure the best fit: Avoiding the Slip – Joyride Harness Customer Testimonials. Proper fit is key, and sometimes it’s not just about tightness but also the strap placement based on your dog’s individual shape. One minor adjustment can make a significant difference, so we suggest testing a few settings in a safe area to find what works best for your escape artist.
While we cannot guarantee the harness is completely “Houdini-proof” (some pups are just too clever!), it should be very secure when properly adjusted. For added peace of mind, you might also consider using a "safety strap" or "safety cord" that attaches to a collar and leash as a backup precaution for those extra wriggly pups.
Thank you again for your feedback and for trying our harness. Please feel free to reach out to our team if you need assistance with adjustments or would like to discuss other options—we’re here to help!
Best regards,
This company is spamming me to death…
This company is spamming me to death and their emails resist spam filters. I get several emails from them a day. I have asked them to stop. No response.
19 december 2024
Review zonder uitnodiging
Antwoord van Joyride Harness
Thank you for your feedback. We sincerely apologize if our emails or texts have caused you frustration. Please know we respect your preferences and want to make unsubscribing as simple as possible.
To unsubscribe from our emails or text messages:
Emails: Click the "Unsubscribe" link at the bottom of any email.
Text Messages: Reply with the word "STOP" to any text you’ve received from us.
If you encounter any issues or need further assistance, feel free to contact us directly at help@joyrideharness.com
We appreciate your patience and understanding.
Still waiting for it to be resolved…
Still waiting for it to be resolved after I sent it back Nov 20
11 november 2024
Antwoord van Joyride Harness
We are happy to check into this for you. Can you please provide the tracking number for the return? We did supply you with a return label and it has not been used. Please advise.
I ordered a green harness by mistake
I ordered a green harness by mistake. Wanted a blue harness. You can’t speak to a human being, web site was impossible to handle. Still have green harness in package it came in. You think they would have gotten (verbally) in touch with me, being a repeat customer.
19 november 2024
Antwoord van Joyride Harness
We can definitely get an exchange set up for you. You'll just need your order number (#934461) and this link: https://joyrideharness.loopreturns.com/#/
For your reference, we do have two size charts available on this page but if you have more questions on sizing, don't hesitate to ask: https://joyrideharness.com/pages/size-chart
Great selection in all sizes
I have three dogs all different sizes. I was able to get harnesses for each of them all matching and leashes too!
15 november 2024
Antwoord van Joyride Harness
Thank you so much for your kind words! We're thrilled to hear that you found the perfect harnesses and leashes for all three of your dogs in just the right sizes. Matching gear for all your furry friends sounds adorable! 🐶💖
We truly appreciate your support and are so happy that our products are a great fit for your dogs. If you ever need any assistance or have more questions, feel free to reach out – we're always here to help!
Just What We Needed
The fleece harness jacket is perfect for keeping our pug warm on his morning walks on cold days. He needs that extra length and fleece that the regular harness does not have.
12 november 2024
Antwoord van Joyride Harness
Thank you for your kind words about our fleece harness jacket! We’re so happy to hear that it’s keeping your pug warm and cozy on those chilly morning walks. It’s great to know the extra length and fleece are making a difference for your furry friend.
Your feedback means the world to us, and we’re delighted that the jacket is just what you needed. If you ever have questions or need assistance, don’t hesitate to reach out—we’re here to help!
Wishing you and your pug many warm and happy walks ahead!
This is my second purchase
This is my second purchase . I also have bought the collars . I donated my old ones to a rescue. I find them easy to use and they go on super easy I have 2 basset hounds and they are 65# they don’t constrict on their throat which Is important.
They are easy to control walking they still pull a little but not so much. They look stylish too
2 november 2024
Review zonder uitnodiging
Antwoord van Joyride Harness
Thank you so much for sharing your experience with our products! We’re thrilled to hear that this is your second purchase and that our harnesses and collars have been a good fit for your two adorable Basset Hounds. It’s wonderful to know they’re comfortable, easy to use, and stylish too!
Your thoughtful donation of the old ones to a rescue warms our hearts—it’s gestures like these that make our JoyRide community so special.
We’re always working on making our products even better, so if you have any suggestions or questions, don’t hesitate to reach out. Thank you for choosing JoyRide Harness, and we look forward to serving you again in the future!
One of the clips broke on one harness
One of the clips broke on one harness. We purchased 3 harnesses for our 3 small dogs, 2 under 15lbs and one 22lbs. One of the fastener clips broke on the larger dogs harness. He’s a puller and we’re trying to find him a new harness. Not sure if this is a usual flaw in the clips. The other 2 are good. Hesitant to buy another.
5 november 2024
Review zonder uitnodiging
Antwoord van Joyride Harness
H,i Did you write into our team at help@joyrideharness.com? Please provide your order number and they will bring up your order and check on the warranty.
I had an issue with the size I ordered…
I had an issue with the size I ordered for the harness. Customer service was great and my correct one arrived quickly. My return process was very smooth. Would definitely order from this company again.
15 oktober 2024
Antwoord van Joyride Harness
Thank you so much for your wonderful feedback and the 5-star rating! We're thrilled to hear that our customer service team could help make your exchange smooth and seamless. It’s so important to us that every customer has a positive experience, and we're glad that you’re happy with your new harness. We look forward to
serving you and your pup again in the future!
These are good harnesses
These are good harnesses. I've had three since I discovered them. Easy on/Easy off, dogs seem comfortable in them.
21 oktober 2024
Antwoord van Joyride Harness
Thank you so much for sharing your experience! We’re delighted to hear that you and your dogs have been enjoying the harnesses over the years. Making things easy for you and comfortable for your dogs is exactly what we aim for. Thanks again for being such a loyal customer!
Great experience, great product
Ordering was easy. I purchased two harnesses. One did not fit. The return process was also easy. Within days, I had the replacement in the correct size.
I love having a handle to grab onto to pick up my Shih-Tzu when he is being stuborn! These are well made.
11 oktober 2024
Antwoord van Joyride Harness
Thank you for the fantastic review! We're so glad to hear that ordering and exchanging for the right size was quick and easy for you. It’s wonderful that the handle on the harness gives you that extra control with your Shih-Tzu when needed—perfect for those stubborn moments! We’re thrilled to know you’re enjoying the quality and design, and we appreciate your kind words!
Horrible Customer Service
This feedback is solely for their customer service. The harness worked well but they are terrible at providing service. I placed an order early Saturday morning online. As soon as I received the confirmation, I realized the color for the corresponding seat belt was incorrect. I sent an email then asking for them to send the green as I thought I had ordered. I got a response Sunday afternoon saying they could not swap the color because the order had been "dispatched." I got the notification of shipping on Monday, so they had almost 48 hours to make my order correct. If they had time to ship, they had time to check their emails. They told me I could return for an exchange. If I send this item back, they will force me to use their $6.95 shipping label. Forget it! I will keep the incorrect item and not buy from them again. Also, their website does not allow for feedback.
8 september 2024
Review zonder uitnodiging
Antwoord van Joyride Harness
Thank you for your feedback, and I’m sorry to hear about your experience. We’re glad the harness worked well for you, though we understand your frustration with the ordering process.
To clarify, our email and dispatch teams operate separately, and we process emails in the order they’re received. While we strive to catch any changes before orders are dispatched, once they enter the fulfillment process, adjustments may not always be possible in time. However, we do offer free exchanges to ensure you receive the correct item without additional costs.
If you’d still like to exchange your item, please reach out, and we’ll be happy to assist! We appreciate your input and are continuously working to improve our service.
Love the choices on the site
Love the choices on the site, easy to navigate and delivery was fast.
The harness is well made and fits great.
19 augustus 2024
Antwoord van Joyride Harness
Thank you so much for the wonderful feedback! We're thrilled to hear that you enjoyed the shopping experience, quick delivery, and that the harness fits your pup perfectly. If you ever need anything else, feel free to reach out—we’re here to help!
Dogs don't duck and hide
These harnesses work well and the dogs don't "duck and hide" when they see them come out.
Had to return one for a smaller size and it was effortless.
The shipping time was slower than what I'm generally used to, but they arrived in due course.
Thanks!
20 augustus 2024
Antwoord van Joyride Harness
Thank you for sharing your experience! We're glad the harnesses are working so well, and that your dogs are excited to wear them—no "ducking and hiding" here! It's great to hear the exchange process went smoothly, though we appreciate your feedback on shipping time. We’ll keep working to make it even better. Thank you again for choosing us, and give those pups a pat from us!
Do not buy from Joyride.They do not…
Do not buy from Joyride.They do not honor their warranty. My large 60+ dog was pulling when I was walking and the XL harness strap and the side ring strap started to tear. I had purchased previously with no issues but this was within a month. They claimed that it was chewed. If it was chewed by my large dog then there would be a lot more damage. Poor customer service. Will not be purchasing for my other dogs and will not be making any referrals about their products. I have purchased cheaper brands with no problems but for the cost they don’t stand behind their products.
13 september 2024
Review zonder uitnodiging
Antwoord van Joyride Harness
Thank you for reaching out and sharing your feedback. I’m truly sorry to hear about your experience with the harness and any inconvenience it has caused you. We take your concerns seriously, and your satisfaction is very important to us.
To ensure we address this issue, we will be sending you a replacement harness despite the damage that occurred. While we do see signs that may suggest the harness was chewed, we want to prioritize your trust in our brand and products.
We also appreciate your feedback and will use it to continuously improve both our products and our customer service. If you have any further questions or concerns, please don’t hesitate to let me know.
Thank you for giving us another opportunity to make this right.
High Quality
Like always ... the harness is made of high quality materials and our dog loves them. Currently we have the Joyride Mesh harness and the Joyride 2.0 for night time walks!
22 augustus 2024
Antwoord van Joyride Harness
Thank you for your fantastic feedback! We're delighted to hear that both the Joyride Mesh and Joyride 2.0 harnesses are working so well for you and your dog—especially for those nighttime walks! Knowing that our harnesses provide quality and comfort means a lot to us. If there's ever anything else you need, we're here to help. Happy walking!
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