I've been a long time customer and have been purchasing harnesses from you since your brand was called Pugs Life. You lost my business over a 20% coupon that you would not honor. I ordered two mesh... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great harness designs! except the name tag area was to small for the tags included and my first order of 4 or 5 lighted harnesses was tightly bundled together with very little packing material. I ha... Toon meer
Bedrijf heeft geantwoord
I really like this harness - however, although she doesn’t seem uncomfortable, the straps still pinch at her armpits. She is boxer and St Bernard and has the very drastic deep chest of a boxer w... Toon meer
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We really like the quality of this harness for our Boston Terrier. It is a sturdy design. I did order a size to big for her and had to return. The company made it simple and quick to receive the new... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Joyride Harness
Geschreven door het bedrijf
Being a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.
That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.
Today, we remain a tightknit family-owned business.🐶
USA Owned & Operated
Contactgegevens
Verenigde Staten
- help@joyrideharness.com
- joyrideharness.com
4,3
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I feel the collar is not as well made…
I feel the collar is not as well made as the one I had from a few years ago. the on off clasp doesn't work like it did, you really have to line up. the part with velcro, is too thick and hard to stay closed.
all in all I feel they have changed.
but I will still buy them.
19 augustus 2024
Antwoord van Joyride Harness
Thank you for your honest feedback—we really appreciate it. We're sorry to hear that the collar clasp and Velcro design didn’t meet your expectations, especially compared to your previous purchase. We’re always working to improve our products, so your input on these details is truly valuable to us.
We're glad to know you'll continue to shop with us, and please don’t hesitate to reach out if there’s anything specific, we can do to make your experience better. Thank you for your loyalty and for sharing your thoughts!
The customer service is second to none
The customer service is second to none. Ordered a medium that was too large. I spoke with a gentleman who asked me to take pictures with it on and send it to him. He immediately said that it was too large and to send back and get the small. He was fabulous. On sending it back via a code provided by him, I went to UPS which is only three miles away, all was completed. That was the easiest return in my life. Rugby enjoys his small harness along with matching “STARS” leash and we hoomans love the training treat bag. Thanks to all involved!
Linda Hughes
11 juli 2024
Antwoord van Joyride Harness
Thank you so much, Linda! We're thrilled to hear that your experience with our customer service team was so positive and that the exchange process was smooth. It's wonderful to know that Rugby is enjoying his new harness and matching leash—and that you’re finding the treat bag useful too! We’ll be sure to pass along your kind words to the team. Thank you for choosing us, and happy adventures with Rugby!
the perfect leash for 2 pups
The new duo leash is perfect for our pups. I even had to send the first one back because I ordered the wrong one.
The exchange was easy and quick.
I will always use Joyride!
18 juli 2024
Antwoord van Joyride Harness
Thank you for the fantastic feedback! We're so glad to hear the new duo leash is a perfect fit for your pups, and it’s great to know the exchange process was quick and easy. We love having you as part of the Joyride family—thank you for your continued support! Happy walks with your two fur buddies!
Second harness and wouldn’t change a thing!
This is our second joyride harness. We love how easy it is to put on our 120 pup.
15 juli 2024
Antwoord van Joyride Harness
Thank you for sharing your experience! We’re thrilled to hear that you and your pup are loving the harness, especially for its ease of use. It’s wonderful to have you back for a second one, and we’re honored to be your go-to choice. Wishing you and your 120-pound friend many happy, comfortable walks ahead!
Antwoord van Joyride Harness
Thank you for your feedback! We completely understand that fitting mixed breeds can sometimes be a challenge, but we’re glad to hear you found the exchange process easy. It’s great to know that you’re committed to finding the right fit for your pup—it’s definitely worth the effort! If you ever need assistance again, we're here to help. Happy walking!
Refusal to return accidental order
This was an accidental order while on Facebook. I asked to return it and you refused. I don't even have a dod. My dog passed away May 7th, 2024. At the time of this accidental order I was ordered nail polish.
13 juli 2024
Antwoord van Joyride Harness
I'm very sorry to hear about your loss, and I appreciate you sharing your experience. It seems there may have been a misunderstanding regarding the return process. We did send a return link to assist you, but it appears the return was not initiated.
We want to ensure that you have the support you need, especially during this difficult time. If you would like assistance with the return or have any questions, please let us know, and we’d be happy to help you through the process. Thank you for your understanding, and again, I'm truly sorry for your loss.
This purchase was a replacement for our…
This purchase was a replacement for our previously well-worn harnesses after three years. Love the improvements on the 2.0 harnesses. So easy to get on. Now, the clasp is still strong but easier to open with one hand.
13 juli 2024
Antwoord van Joyride Harness
Thank you for your wonderful feedback! We’re thrilled to hear that you’re enjoying the improvements on the Joyride 2.0 harnesses. It’s great to know that they’re easier to put on and that the clasp is both strong and user-friendly. We truly appreciate your loyalty over the years and hope these new harnesses serve you and your pup well for many more! Happy walks!
Great Harness
Have this harness for both of my Frenchies, easy to put on and works great on French Bulldogs!
11 juli 2024
Antwoord van Joyride Harness
Thank you for sharing your experience! We’re so glad to hear that the harness is working well for both of your Frenchies and that you find it easy to put on. French Bulldogs can be a unique challenge when it comes to harnesses, so it's wonderful to know our design suits them perfectly. If you ever need anything else, feel free to reach out. Happy walking with your pups!
I can see how adding leds to the new…
I can see how adding leds to the new harness design is appealing from a saftey design , what I am not completely thrilled with is the clasping mechanism of the new harness it isn't as good, as our previous version it sticks and is hard to clasp, and if you have a jumping jellybean of a pup like us makes for a harder mount and dismount.
18 juli 2024
Antwoord van Joyride Harness
Thank you for your thoughtful feedback! We appreciate your insight regarding the LED addition for safety—it's great to hear you see the benefits. However, we're sorry to learn that you're having difficulties with the clasping mechanism on the new harness. We understand how important it is for the harness to be easy to use, especially with an energetic pup.
Your comments are valuable as we continue to improve our products, and we’ll certainly pass your feedback along to our team. If you have any further concerns or suggestions, please feel free to reach out. Thank you for choosing us, and we hope you and your "jumping jellybean" have many fun adventures together!
Great harness easy to place on pup.
Great harness easy to place on pup.
Nice connection for seatbelt.
11 juli 2024
Antwoord van Joyride Harness
Thank you for your great feedback! We're delighted to hear that you find the harness easy to put on your pup and that the seatbelt connection works well for you. Your satisfaction is our top priority, and we’re glad our harness is making your outings enjoyable. If you need anything else or have further questions, feel free to reach out! Happy adventures!
Antwoord van Joyride Harness
Thank you so much for your kind words! We’re thrilled to hear that you consistently enjoy our products and service. Your support means the world to us! If there's anything more we can do for you, just let us know. We’re here to help!
New Shopper
I am a new shopper and found the experience to be very pleasant. Staff was very friendly and helpful.
15 juli 2024
Antwoord van Joyride Harness
Thank you for your wonderful feedback! We’re so glad to hear that your first shopping experience with us was pleasant and that our team was able to assist you. We aim to create a welcoming environment for all our customers, new and returning. If you have any questions or need further assistance, don’t hesitate to reach out. We look forward to serving you again!
My dog absolutely loves her harness!
My dog absolutely loves her harness! Or should I say harnesses? She has more than one to go with the season. She knows that when her harness comes out it's time for a walk, and her harness is so much more comfortable than her martingale collar. There have been times when she won't let me take it off, so she sleeps with it on! Best of all, her harness is constructed so well that I know that she can't get loose while she is wearing it. I highly recommend Joyride Harnesses. ❤️
12 juli 2024
Review zonder uitnodiging
Antwoord van Joyride Harness
Thank you so much for your fantastic review! We’re thrilled to hear that your dog loves her harnesses and finds them comfortable for walks (and even for sleeping!). It’s great to know that you feel secure knowing she can’t get loose while wearing them. We truly appreciate your recommendation and are glad to have you as part of the Joyride family. If you need anything else, just let us know! ❤️🐾
Lousy design and poor customer service…
Lousy design and poor customer service on the lighted harness! It is very difficult to charge and the cable split apart from struggling with insertion. When I alerted joyride of this they called it uncovered wear and tear. will no longer buy from this company!
17 juli 2024
Review zonder uitnodiging
Antwoord van Joyride Harness
Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the lighted harness and the charging issues you encountered. We understand your frustration, especially when a product doesn’t meet your expectations.
While we strive to provide quality products, we do have specific warranty guidelines, particularly regarding wear and tear, similar to how companies like Apple do not cover charging cables. We want to ensure our customers are satisfied and appreciate your input as we continually work to improve our designs and customer service.
If there's anything else we can do to assist you or if you have further concerns, please let us know. We appreciate your feedback and hope to regain your trust in the future.
Please check out the photos of the Joy…
Please check out the photos of the Joy Ride harness. My Great Dane “Hector”ripped apart the harness and ran off. It is not durable for a strong dog. I was denied any replacement.
Company does not care about their customers and useless harness that tore apart. Photos of damaged harness will not upload in the area provided below.
20 juni 2024
Review zonder uitnodiging
Antwoord van Joyride Harness
Thank you for your feedback, and I'm sorry to hear about your experience with the harness. We understand how concerning it is when a harness doesn't hold up, especially with a strong dog like Hector. However, we cannot cover damage caused by another dog or from rough play, as this falls outside our warranty guidelines.
We strive to provide quality products and customer support, and we’re disappointed to hear that you feel we didn’t meet your expectations in this case. If you’d like to discuss your concerns further or explore alternative options, please feel free to reach out. We value your feedback and hope to improve your experience in the future.
It’s a YES from
This is my second Joyride Harness. First one I bought is still in great condition, we decided to have one at the front and back door. Holds my Bully perfectly, gives me great control, and is comfortable for my boy.
11 juni 2024
Antwoord van Joyride Harness
Thank you for your glowing review! We’re thrilled to hear that you're on your second Joyride harness and that the first one is still in great condition. It’s wonderful to know that our harness provides comfort and control for your Bully. Having one at both the front and back door sounds like a smart choice! If you ever need anything else, feel free to reach out. Happy walking!
We love these harnesses for our dogs
We love these harnesses for our dogs! The ordering process is easy and they arrive quickly with no issues. Thank you Joyride for making such a great product!
11 juni 2024
Antwoord van Joyride Harness
Thank you for your wonderful feedback! We’re so glad to hear that you love our harnesses and that the ordering process was easy and efficient. Your support means a lot to us! If you ever need anything else or have more feedback to share, don’t hesitate to reach out. Happy adventures with your dogs!
Great Product
11 juni 2024
Antwoord van Joyride Harness
Thank you for your concise and positive feedback! We're thrilled to hear you think so highly of our product. If you have any questions or need assistance, feel free to reach out. We appreciate your support!
Awesome harness
Awesome harness! Got a light up ones for my pug and my Brussels. Easy on and off and the size was right on. Love love love! !
25 april 2024
Review zonder uitnodiging
Antwoord van Joyride Harness
Thank you for your awesome review! We’re so happy to hear that the light-up harnesses are working well for your pug and Brussels. It’s great to know that you find them easy to use and that the sizing was spot on. Your enthusiasm means a lot to us—thank you for choosing Joyride! If you need anything else, feel free to reach out. Happy walks!
The worst customer service
The worst customer service. Would not recommend this company to my dog owner friends.
Was in the hospital from surgery when the 60 day return window occurred and although they asked me to send a picture of the unused harness they still refused to allow me to return it.
31 mei 2024
Review zonder uitnodiging
Antwoord van Joyride Harness
I'm sorry to hear about your experience, and I appreciate you sharing your feedback. I understand how frustrating this situation must be, especially during a challenging time like recovery from surgery.
Unfortunately, I don’t see any order information or return request associated with your account. Our policy does require returns to be initiated within the 60-day window, and while we do our best to accommodate special circumstances, we also have guidelines to follow.
If you’d like, we can look into your specific situation further. Please reach out directly, and we’ll do our best to assist you. Thank you for your understanding, and we wish you a smooth recovery.
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