I would like to thankfull JPC Direct for having sent me technical information on an old thruster. I recommend JPC for their customer care
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
5 star service. Excellent customer experience. During our boating years we have purchased several items from an Isotherm 12v fridge to heaters and have always received 1st class service. More recen... Toon meer
Bedrijf heeft geantwoord
I contacted Tom at J P C Direct in the first instance for some technical assistance, he responded really quickly and was extremely helpful and clearly very knowledgeable too. It was clear through sev... Toon meer
Bedrijf heeft geantwoord
JPC came highly recommended in our marina when we needed our bow thruster repaired. I can see why. Tom went the extra mile to keep costs down, offered a free inspection to see if a lift could be avoid... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Scheepsbouwkundig ingenieur
- Airconditioningsystemen leverancier
- Elektronische onderdelenwinkel
- Ketel- en verwarmingsdienst
- Koelkastreparatieservice
- Koelkastwinkel
Geschreven door het bedrijf
JPC Direct Ltd. launched as a business in 2013, when owner and director, Tom Gardiner purchased the company from his employer, JPC Ltd. The company had been agents for Webasto and Side-Power since the year 2000. We offer sales, installation, servicing and support of marine heating, air conditioning, bow and stern thrusters, marine refrigeration and marine generators. JPC sell only the best products available on the market, including Webasto diesel heaters, Webasto air conditioning, and Side-Power bow and stern thrusters. Isotherm fridges, Isotemp water heaters and Whisper Power, Paguro, Fischer Panda and Kohler marine generators, are also part of our range. Our online shop also offers a full range of parts for all of the above brands.
Contactgegevens
Riverside Estate, Brundall, NR13 5PL, Norfolk, Verenigd Koninkrijk
- 01603 784884
- sales@jpcdirect.com
- jpcdirect.com
4,8
Uitstekend
406 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Customer service and Shipping is…
Customer service and Shipping is OUTSTANDING!! Very responsive and product is of the highest quality.
26 april 2023
Antwoord van JPC Direct Limited
Excellent to hear this! Many thanks for taking the time to show your appreciation - Greg (JPC)
Antwoord van JPC Direct Limited
Very kind! Many thanks for the review - Greg (JPC)
Antwoord van JPC Direct Limited
Pleasing to hear. All the best and many thanks! - Greg (JPC)
Great service
Great service, pins came really quick. Pleasure doing business will use going forward.
19 april 2023
Review zonder uitnodiging
Antwoord van JPC Direct Limited
Thanks for the review, Steve! Really appreciate it - Greg (JPC)
Bow thruster annodes arrived swiftly.
20 maart 2023
Antwoord van JPC Direct Limited
Good news! Many thanks for your appreciation
- Greg (JPC)
Great service
The product arrived the day after ordering, in perfect condition, having been packaged very securely in a strong cardboard box.
24 maart 2023
Antwoord van JPC Direct Limited
This is what we liek to hear! Many thanks for the review - Greg (JPC)
Antwoord van JPC Direct Limited
Good News! Thansk for taking the time to let us know - Greg (JPC)
Quick and efficient service.
16 maart 2023
Antwoord van JPC Direct Limited
Thansk, Jonathan! Nice to hear... - Greg (JPC)
Antwoord van JPC Direct Limited
Many thanks for the review! Really appreciate it - Greg (JPC)
Antwoord van JPC Direct Limited
Many thanks for the kind words! This is what we like to hear - Greg (JPC)
Always very helpful and quick service
24 februari 2023
Antwoord van JPC Direct Limited
Many thanks for the review! Much appreciated. (Greg - JPC)
Antwoord van JPC Direct Limited
Nice to hear! Thanks so much for the support. Greg (JPC)
Items advertised "in stock" when they are not
Ordered the part on mid december, as i needed it urgently due to cold weather, and it was advertised as "in stock", expecting a week or so delivery, only to find that they needed to order it from germany, they did offer a refund when i contacted them after a month of no news, the item arrived on the 30/1/23. No issue with the goods, just delivery time, and delays,
30 januari 2023
Antwoord van JPC Direct Limited
Hi Philip - We are very sorry to hear that you were unhappy with the service - we do realise that our stock information could be improved and we are working on a solution at the moment. We are having great difficulty in replenishing our stock as quickly and efficiently as we would like - especially with the supply chain from continental Europe - and this unfortunately has a trickle-down effect on our service - and we need to commiunicate this more efficiently. Apologies once again foar any inconvenienece that we have caused you. Greg (JPC)
Antwoord van JPC Direct Limited
Thanks for the review!
Very quick delivery but as of yet not…
Very quick delivery but as of yet not used the product as waiting for someone to come and renew for me
28 december 2022
Antwoord van JPC Direct Limited
Thanks for the positive feedback! - Greg (JPC)
Great service
Great service
Replied to my online query over a weekend and item shipped the next day. Thanks
19 januari 2023
Antwoord van JPC Direct Limited
Glad you were happy with the service. Thanks so much for the review. We really appreciate your support. Greg (JPC)
Still awaiting order was promised a…
Still awaiting order was promised a update but no reponse as yet
18 januari 2023
Order arrived very quickly but was…
Order arrived very quickly but was wrong item.
Greg dealt with it perfectly and correct item was with me within 2 days.
18 januari 2023
Antwoord van JPC Direct Limited
Many thanks for the review! Much appreciated - Greg (JPC)
Antwoord van JPC Direct Limited
Thanks for leaving a review - we appreciate the support - Greg (JPC)
Good service
17 december 2022
Antwoord van JPC Direct Limited
Thanks very much for the positive review. We appreciate it very much. - Greg (JPC)
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