I would like to thankfull JPC Direct for having sent me technical information on an old thruster. I recommend JPC for their customer care
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
5 star service. Excellent customer experience. During our boating years we have purchased several items from an Isotherm 12v fridge to heaters and have always received 1st class service. More recen... Toon meer
Bedrijf heeft geantwoord
I contacted Tom at J P C Direct in the first instance for some technical assistance, he responded really quickly and was extremely helpful and clearly very knowledgeable too. It was clear through sev... Toon meer
Bedrijf heeft geantwoord
JPC came highly recommended in our marina when we needed our bow thruster repaired. I can see why. Tom went the extra mile to keep costs down, offered a free inspection to see if a lift could be avoid... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Scheepsbouwkundig ingenieur
- Airconditioningsystemen leverancier
- Elektronische onderdelenwinkel
- Ketel- en verwarmingsdienst
- Koelkastreparatieservice
- Koelkastwinkel
Geschreven door het bedrijf
JPC Direct Ltd. launched as a business in 2013, when owner and director, Tom Gardiner purchased the company from his employer, JPC Ltd. The company had been agents for Webasto and Side-Power since the year 2000. We offer sales, installation, servicing and support of marine heating, air conditioning, bow and stern thrusters, marine refrigeration and marine generators. JPC sell only the best products available on the market, including Webasto diesel heaters, Webasto air conditioning, and Side-Power bow and stern thrusters. Isotherm fridges, Isotemp water heaters and Whisper Power, Paguro, Fischer Panda and Kohler marine generators, are also part of our range. Our online shop also offers a full range of parts for all of the above brands.
Contactgegevens
Riverside Estate, Brundall, NR13 5PL, Norfolk, Verenigd Koninkrijk
- 01603 784884
- sales@jpcdirect.com
- jpcdirect.com
4,8
Uitstekend
406 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Webasto Airtop 5000 problem…
I telephoned with a Webasto Airtop 5000 problem, Fault code 01 which means the heater will not start ..... something already known!
I received advice, took it, ordered and received the part, installed the part and all working perfectly, thank you.
6 januari 2025
Antwoord van JPC Direct Limited
Great news Michael. Thanks so much for leaving a review - we really appreciate your support - let us know time if you have any further problems - Greg (JPC)
Use JPC Direct with confidence
I contacted Tom at J P C Direct in the first instance for some technical assistance, he responded really quickly and was extremely helpful and clearly very knowledgeable too.
It was clear through several conversations that he was not just all about getting a sale and genuinely if anything he tried to keep cost down for me. I went onto make a purchase. Use this company with confidence knowing you will get genuine help along side great customer service. Also, Geoff was helpful too.
7 januari 2025
Review zonder uitnodiging
Antwoord van JPC Direct Limited
Michael - Thanks so much for leaving us such a lovely review - we really appreciate your support. Glad that we were able to help - Greg (JPC)
Very helpful, prompt dispatch, excellent quality
The company responded to my technical question very promptly and gave me valuable advice. They helped me select the correct product required to solve the problem and dispatched it very quickly. When receive the product was exactly as expected and to a very high quality, and worked perfectly first time. Very impressed and would use this business again, thank you
20 december 2024
Antwoord van JPC Direct Limited
Hi Ian - Thanks so much for taking the time to leave us a review - glad we could help - and we really appreciate your support. Greg (JPC)
Antwoord van JPC Direct Limited
Thank you! Good to hear. :) - Greg (JPC)
Poor correspondence and no tracking information provided
Bought because site said in Stock, placed order and it wasn’t in stock. Follow up correspondence was poor and no tracking information provided despite being requested twice. Not received item and without tracking information or response from JPC I am stuck.
23 december 2024
Antwoord van JPC Direct Limited
Sorry for the delay in delivery. Fed Ex tried to delivery 6 times over the festive period, but I understand you were away.
This package should be redelivered upon your return tomorrow (7/1/25).
During this period we were shut for Christmas/New Year, so this explains the lack of communication from the office.
Once again I apologise for the delivery delay and the fact that our service has fallen below the standards we set ourselves.
Good products at reasonable prices with…
Good products at reasonable prices with great communication. Thought that delivery was a bit expensive even though it arrived quickly. This is why I withheld the final star.
16 december 2024
Antwoord van JPC Direct Limited
Hi Mark - thanks for the review - I appreciate your thoughts on the price of courier shipping but we do find Fedex extremely reliable for next day UK delivery and prompt international delivery - when we launch our new site this year we will be looking to provide a wider range of options for the customer to select the price and service they require - Kind regards, Greg (JPC)
Brilliant service competitive price for…
Brilliant service competitive price for a quality product thanks
2 december 2024
Antwoord van JPC Direct Limited
Hi Chris - many thanks for the review - greatly appreciated - Greg (JPC)
Antwoord van JPC Direct Limited
Nice to know! Glad we could help - Greg (JPC)
Always very helpful and next day…
Always very helpful and next day delivery highly recommended
9 december 2024
Antwoord van JPC Direct Limited
Many thanks for the review - we really appreciate your support - Greg (JPC)
Very good service!
Very good service!
The items where new and as ordered. Delivery time was as faster.
22 november 2024
Antwoord van JPC Direct Limited
Glad we could help - thanks for the review - Greg (JPC)
Excellent service
3 december 2024
Antwoord van JPC Direct Limited
Glad we got there in the end! Thanks for the review - Greg (JPC)
Very happy with the service which I received…
Very happy with the service which I received from JPC. Would highly recommend.
18 november 2024
Antwoord van JPC Direct Limited
Thanks Robert - appreciate your kind words - Greg (JPC)
Tom responded immediately to my query…
Tom responded immediately to my query and special ordered a part for my Isotemp water heater. Arrived on time and at a fair price.
26 november 2024
Antwoord van JPC Direct Limited
Brian - Thanks so much for leaving us a review - we appreciate your support - Greg (JPC)
Antwoord van JPC Direct Limited
Hi Nicholas - Thanks for the kind words - nice to hear! - Greg (JPC)
Antwoord van JPC Direct Limited
Thanks, Dean - Glad we could help! - Greg (JPC)
Antwoord van JPC Direct Limited
Good news! Thanks for taking the time to leave a review- Greg (JPC)
Quick Resolution of Purchase Issue
There was an error in the initial item picking -- I ordered 2 items and only 1 was shipped out. After a quick email to JPC Direct, the 2nd item was immediately shipped to me. I understand that mistakes happen and the quick resolution of the problem was great. I would definitely order from JPC again.
23 oktober 2024
Antwoord van JPC Direct Limited
Glad we got it sorted in the end - Thanks for the review - Greg (JPC)
Antwoord van JPC Direct Limited
So pleased we were able to help. Thanks for the review - Greg (JPC))
Outstanding Service from JPC Direct
Outstanding Service from JPC Direct. I placed my first order with them recently and was delighted to receive my item promptly. Highly recommended.
3 oktober 2024
Antwoord van JPC Direct Limited
Thanks so much for the kind words. We really appreciate your support. - Greg (JPC)
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