Their website is very confusing; it makes it look like you're buying one thing, but they charge you for something else. I thought I was buying medication, but they charged me for a consultation I neve... Toon meer
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They charge you $89.00 for a teledoc appointment and do not provide one. Then you have to pay for the medication. You are scammed out of a non refundable “membership “ fee before you have even chosen... Toon meer
Bedrijf heeft geantwoord
I always receive my packages fast and it is working for me because I lost a lof of weight. The medication is original and it works miracles for weight loss. However what truly made this experience fan... Toon meer
Bedrijf heeft geantwoord
Today I spoke with Stephanie who contacted me with a question regarding my prescription order. She noticed I had ordered a dose different from my usual and wanted to confirm. I wanted to say... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
JRNYS is a innovative telemedicine platform dedicated to transforming healthcare by making it accessible, equitable, and personalized for everyone. Our mission is to break down barriers to healthcare, ensuring that people have convenient access to essential services, regardless of location, socio-economic status, or physical limitations. Specializing in critical areas like weight loss and sexual wellness, JRNYS offers tailored solutions that address the unique needs of our patients. Whether you're seeking effective weight management programs or support for sexual health, our platform connects you with experienced healthcare providers who provide compassionate, personalized care. We believe in a patient-centric approach, where your well-being is our priority. Our commitment to trust, confidentiality, and collaboration ensures that your interactions are secure and supportive, fostering a seamless healthcare experience. We also focus on empowerment and education, providing resources that help you take control of your health journey.
Contactgegevens
515 Congress Avenue, Unit 1515, 78701, Austin, Verenigde Staten
- (512) 960-1075
- admin@jrnys.com
- jrnys.com
3,4
Gemiddeld
77 reviews
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I’m getting charge 89 dollars a month…
I’m getting charge 89 dollars a month for nothing I’m not getting prescripción or nothing even if got the prescripción I can’t afore it is way too expdnsive $1110 for a moth Supply
17 april 2025
Antwoord van JRNYS
Thank you for your feedback. We truly understand how frustrating it can feel to be charged without receiving the support or treatment you expected. That’s never the experience we want for our patients. Our goal at JRNYS is to make access to quality weight loss care, including GLP-1 medications, as affordable and transparent as possible.
Please know that our $89 monthly membership fee covers access to your dedicated provider, ongoing clinical support, prescription management, and care coordination. While medication costs can vary, we work hard to offer competitive rates and partner with pharmacies to reduce out-of-pocket expenses wherever possible. In fact, our GLP-1 pricing is often significantly lower than the national average, which can exceed $1,300 per month without insurance.
We’d love the opportunity to make things right. Please reach out to our Member Experience Team in the Patient Portal so we can review your account, clarify any misunderstandings, and explore more affordable options for your care.
I had an amazing experience with JRNY
I had an amazing experience with JRNY, the nurses are super responsive and the medication came in pretty fast. I was also very happy with the results, I was able to lose 4kg in a month using semaglutide.
30 april 2025
Review zonder uitnodiging
Antwoord van JRNYS
Your story truly inspires us! With the right support and a bit of consistency, amazing things can happen—and dropping 4kg in a month is definitely something to celebrate.
We're proud to be part of your journey and excited to see what’s ahead for you!
Jrnys - Tirzepatide not good !
They are responsive, However; the product (tirzepatide) is not really good product, I don’t lose weight, I used 10mg, 20mg and 10mg again and then I finally loose one kilogram.
25 april 2025
Review zonder uitnodiging
Antwoord van JRNYS
Thank you for sharing your experience and for acknowledging our responsiveness—we truly value your feedback.
We understand your frustration regarding your weight loss journey. While many patients see significant results with Tirzepatide, individual outcomes can vary greatly. Weight loss is influenced by numerous factors beyond medication, including dietary habits, physical activity levels, sleep quality, stress management, hydration, and even genetics or underlying medical conditions.
Our team is here to support you holistically, and we encourage you to check in with the medical team to evaluate your full health profile and determine the most effective and personalized path forward. Your well-being and success remain our top priorities.
Thank you again for being part of the JRNYS community.
Antwoord van JRNYS
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that the product is working well for you. Our goal is to provide not only effective treatment options but also timely, compassionate support every step of the way.
If you ever have questions or need anything in the future, we’re here for you. Thanks for being a valued part of the JRNYS community!
Antwoord van JRNYS
No problems at all? That’s music to our ears! Thanks for the love — we’re always here when you need us.
Meds delivered on time
Meds delivered on time. Professionalism.
The only issue that I have is that my medication is always few units about 20-50 units for last dose each month
21 april 2025
Antwoord van JRNYS
Thanks so much for your feedback—we’re glad to hear your meds are arriving on time and that you've had a professional experience with our team!
We're sorry to hear about the issue with the last dose running short. Please reach out to us directly through the patient portal so we can make it right and ensure you receive the full amount moving forward. We're here to help!
I want to unsubscribe the service
I want to unsubscribe the service. Please do not take any more money out o my account. I am receiving medication through my doctor
18 april 2025
Antwoord van JRNYS
Although we are sad to see you go, we completely understand your arrangement with your primary care provider and are here to support you.
To complete your cancellation, please send a request through your JRNYS patient portal. Once we receive it, we’ll promptly process it and make sure no further charges are made to your account.
Clunky communication at first but all good now
It seemed like the support agents at JRNYS went on the same page at first, but haven’t had any issues since the first week so I’ll say - it’s good!
19 april 2025
Antwoord van JRNYS
Thank you for your honest feedback and for giving us the opportunity to improve. We’re glad to hear that things have been running smoothly since the first week!
Your experience is important to us, and we’re always working to make sure our team stays aligned and provides the best support possible. If you ever need anything, we're just a message away in the Patient Portal. Thanks for being part of JRNYS!
The service is good just need the…
The service is good just need the prices to go down some
16 april 2025
Antwoord van JRNYS
Thank you for your feedback — we're glad to hear you're happy with the service!
We understand that affordability is important, which is why JRNYS offers access to several GLP-1 options to help fit a wide range of budgets. We also work hard to keep our prices competitive compared to similar telemedicine providers, while still delivering personalized care and expert guidance from licensed medical professionals.
If you ever have questions about treatment options or pricing, our team is always available in the Patient Portal to ensure you receive the best price possible. Thanks again for being part of the JRNYS community!
I only gave 4 stars because it has…
I only gave 4 stars because it has taken over a month to finalize my purchase! Way too many back and forth emails. I’m still not sure if my first order has shipped!
23 april 2025
Antwoord van JRNYS
Thank you for your honest review, and we truly appreciate your patience. We understand that delays and back-and-forth communication can be frustrating, and we apologize for any inconvenience this has caused.
Our licensed medical providers take every precaution to ensure each patient receives the safest and most effective treatment option for their unique needs. This sometimes requires a thorough dialogue to get everything just right.
That said, we’d love to check on your order and make sure everything is on track. Please don’t hesitate to reach out to our support team in the Patient Portal so we can assist you directly.
I responded to a FaceBook ad and paid…
I responded to a FaceBook ad and paid $89 for a initial consultation. In the consultation I discovered a red flag for me so I asked for a refund. They wouldn't give it to me.
15 april 2025
Review zonder uitnodiging
Antwoord van JRNYS
Thank you for sharing your experience. We’re sorry to hear that the consultation didn’t align with your expectations.
We want to clarify that the $89 fee covers the initial consultation itself, during which a licensed medical provider spends considerable time reviewing your health history to determine the best care options. As outlined in our terms and conditions, this fee is non-refundable because the consultation is the service provided.
We appreciate your feedback and are always working to improve the patient experience. If you have further questions, please reach out to us anytime in the Patient Portal.
Easy and pleasant
It’s been such an easy process. I’ve been able to check in and get answers and help with anything needed. They have been great!
15 april 2025
Antwoord van JRNYS
Thank you so much for the kind words! We're thrilled to hear the process has been smooth for you and that you've felt supported along the way.
We’re excited to continue cheering you on every step of the way!
Don’t sign up
Don’t sign up. I asked to cancel in December. I just realized today that I have been paying monthly. I NEVER received meds or anything else from JRNYS. I tried to cancel but it won’t let me hit the cancel button. What else can I do? So frustrating. At this point it is fraudulent charges. Again , once I realized the cost in December I asked to cancel. I received NOTHING!!! Cancel. Think twice before giving them your money
20 december 2024
Review zonder uitnodiging
Antwoord van JRNYS
Hi there, we're really sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating this must be.
The JRNYS membership includes a full medical review by a licensed provider, a prescription for weight loss medication when appropriate, access to a compound pharmacy, and 24/7 nurse support. It sounds like there may have been a breakdown in communication, and we'd love the chance to make it right.
You can cancel anytime through the "My Account" section of your JRNYS dashboard. For immediate help, please send us a direct message through the Patient Portal so our team can assist you directly. We're standing by ready to assist.
My weight loss journey.
I turned 65 in November. I had to do something. I wasn't happy with my weight. I wanted to be happy with who I was. Thankfully I found jrnys. It has changed my life! I started in January. I reached my weight loss goal this Month. I'm so happy with my results I'm going to continue on my weight loss Journey.
19 april 2025
Antwoord van JRNYS
Hi there! Thank you so much for sharing your journey with us — and a huge congratulations on reaching your goal! We're honored to be part of this life changing chapter for you.
We're excited to keep supporting you as you continue your wellness journey. Here's to your health and happiness!
It started out real good but I think I…
It started out real good but I think I have hit my plateau with the product
15 april 2025
Antwoord van JRNYS
Thank you for sharing your feedback — we understand how frustrating it can feel when progress isn’t happening as quickly as expected. Weight loss results can vary significantly based on several factors, including consistency with the medication, lifestyle habits like nutrition and activity levels, and individual metabolic differences.
Our goal is to provide ongoing support and education to help patients get the best results possible. We’d love the opportunity to review your case more closely and explore any adjustments that might better support your goals.
Please don’t hesitate to send us a message through your Patient Portal. We're here to help and committed to working with you every step of the way.
I’ve only been on my medication for 3…
I’ve only been on my medication for 3 weeks and have lost a significant amount of weight I started at 232 and am now 219 that’s 13 lbs off like it was nothing … I changed very little of my lifestyle I’m not a gym type nor am I a heathy eater the only big change I made myself was stopped drinking soda completely and all I drink is water and occasionally something sweet.. this medication took all my cravings away on the flip side I do deal with nausea in the day of injection but nothing I’m not able to manage with OTC products and also slight constipation but again magnesium vitamins also helped me with that .. over all after only 3 weeks and 13 lbs down I can’t wait to see where this journey takes me … my goal weight will be surpassed I have no doubt about that! Just for anyone wondering like I was as I was reading other reviews it’s as easy as it sounds and my first week I dropped 5 lbs I’m a woman 5ft 7in
12 april 2025
Review zonder uitnodiging
Antwoord van JRNYS
We're thrilled to hear that you had such a positive experience with JRNYS Wellness! Your weight loss journey is inspiring, and we're so happy that our team was able to support you every step of the way.
Thank you for sharing your feedback :-)
I canceled this shit on 02/02/2025 that…
I canceled this shit on 02/02/2025 that did not provide any service or merchandise! I had to pay $357! I feel robbed, deceived and extremely offended by this company that is highly deceitful and corrupt. After the cancellation, a charge was still made on my card! If the undue charges continue to be made on the card a month after the cancellation, I will call the police for appropriate action! After any cancellation, it is highly qualified as data theft and improper use of my bank details. This was the first warning, I have everything registered and I will exercise my rights if this continues. They charged my card after the cancellation on 06/03/2025. The 3rd charge was made to my card without me ever having received any service or merchandising from this fraudulent company.
9 januari 2025
Review zonder uitnodiging
Antwoord van JRNYS
We appreciate you sharing your experience and understand how frustrating unexpected charges can be. Our goal is always to provide clear and transparent communication about our services.
JRNYS Wellness operates on a monthly membership model, which includes a virtual visit with a licensed medical professional, a personalized health plan with a prescription, monthly check-ins, and 24/7 nursing support. These details are outlined in our terms at sign-up to ensure patients know what to expect.
We also send multiple reminders via email and messages in your patient portal regarding your membership and medication options. Since our membership is contract-free, patients can cancel anytime directly from the account settings page to prevent future charges.
That said, we’d love to take a closer look at your account and work toward a resolution. Please reach out to our support team in the Patient Portal, and we’ll be happy to assist you.
i HAVE RECEIVED NOTHING FROM JRNY…
i HAVE RECEIVED NOTHING FROM JRNY HEALTH ! l may have checked out your site, but l have never ordered ANYTHING from JRNY. My husband thought it is a clinic l see, but that is an entirely different thing. l have NOT ordered, but have been paying $89.00 monthly for absolutely nothing since May2024. I want a full refund immediately. STOP billing immediately.
1 maart 2025
Review zonder uitnodiging
Antwoord van JRNYS
We understand your frustration and want to resolve this for you as quickly as possible. It looks like there may have been some confusion regarding your subscription. JRNYS Health is a telemedicine service, and signing up includes a membership fee, which provides access to a medical consultation with a licensed provider, a personalized treatment plan, and 24/7 nursing triage.
We’d be happy to review your account and assist with any billing concerns. Please reach out to our support team from the "Messages" section of the Patient Portal and we’ll work with you to find a resolution.
Looking forward to helping you get this sorted.
This medicine made me very sick.
19 februari 2025
Review zonder uitnodiging
Antwoord van JRNYS
We're sorry to hear that you felt unwell while taking GLP-1 medication. Some patients do experience side effects like nausea or stomach discomfort, which are common.
The good news is that our nursing concierge team is here to help and can provide solutions to help alleviate side effects and make your treatment more comfortable. Please send us a message in the patient portal —we’d love to support you on your journey!
I've lost 32 pounds so far and it has…
I've lost 32 pounds so far and it has been quite easy. I have a NP that follows me and checks in regularly. My supplies are sent with my meds every month. I get excellence customer service too.
12 februari 2025
Review zonder uitnodiging
Antwoord van JRNYS
Wow, what an amazing transformation! We're so happy to hear that JRNYS Wellness has helped you achieve your weight loss goals.
Thank you for sharing your positive experience with us. We're proud to have a team that goes above and beyond to provide excellent care. Cheers to realizing your goals!
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