JTV Reviews 

I'm being charged for two rings when I only ordered one and returned that one ring. I spoke to someone a few weeks ago and was told it was insured with the mailing label. Well, it's not. Now, I'm paying for two rings which I have none of and they are threatening to turn me over to a collection agency and take legal action. I've been with them for over 25+ years and this is how they treat their long time customers. I will be closing my account after 25+years. It's a shame that this is the treatment lloyal customers receive. JTV, in my opinion, is a big scam. Don't shop with these people.

Be very careful! I found a $25 off coupon in my texts just after I placed an order. It took literally hours on the phone with my call being dropped several times, being given false information, sent to other departments, etc. trying to cancel the order so I could reorder using the coupon. I finally got to someone who helped, but what a runaround! That was a few weeks ago. I was going to look past all that and give them another chance, but yesterday checked an item I have on stretch pay and found that it is now over $80 cheaper despite that I bought it on what was touted as a big discount at that time. If they can sell it that much cheaper now, they could have done better then too and clearly were misleading people before. I am very unhappy with their lack of trustworthiness. They won’t get another cent from me once my stretch pay is done.

BAD CUSTOMER SERVICE! I used to buy from JTV. Some of the items were OK. But if there was ever a problem like you never got your order or if the item broke the first time you wore it. Not only did they not make it right but they were rude.

For years I have had an account with JTV. I have spent lots of money on JTV. I have done so carefully by researching and carefully choosing the pieces I purchased. Then for several years I did not purchase and a month ago or so, I purchased a gift for someone. I had to call in to order this gift as my account was not working. I asked for help and got none, so I persisted and finally got some, but it was with a customer service person instead of an IT person. Several times I suggested getting help from the JTV IT department, I was ignored each time. My account still does not work and as a CEO who runs luxury companies in the US and Europe, I am puzzled why JTV will not get help from their IT department to fix this issue. Or possibly JTV does not have an IT department? As long as one is purchasing all is well at JTV but the second a loyal customer needs help, it is a very different story with JTV. I have a whole different view now of JTV. And yes one definately needs to choose and purchase carefully when buying on JTV. I have discovered some other sites out there and that is good. Do not feel much right now like spending my money on JTV.

Do not return the poor quality of jewelry they charge a 25% restocking fee I bought a ring for 1200 and they charged me 245 to return it they are a huge rip off don't trust these ppl and I still haven't received my refund it's been weeks since they received the ring back stay away is my best advice

Stop interfering with my iPad. Your pop up ads are all over my iPad and I will no longer shop on your site.

The larger shopping channels were my “go to” but lately, they have not been enjoyable. I discovered JTV and I appreciate their simple, bare-bones approach! Their hosts are relatable! I have ordered a few items, in the last 2 months-I am extremely satisfied! Free shipping promos, coupons & “Brilliant Cash” make for nice incentives to shop there! I love their easy-to-navigate website & their “try on” feature. I notice some of the rather popular products have left the big shopping channels & have settled down @ JTV…that also makes for a great shopping experience, too!

I bought a ring for $488 it looked nothing like the photo, it was so thin and cheap.
I returned it now I am having a very hard time getting my money back.
Three different people tell me lies about when I would get my refund. They gave reviews on there website that look like they are fake. I would recommend you not to shop here for their cheap looking jewelry and horrible customer service.

A Really horrible experience right before Christmas.
I purchased my fiance a gift card for $500 on jtv.com She never received the card in her email, and a day later I receive an email stating my purchased has been cancelled and I will receive my refund when my bank experires my pending purchase. This is horrible because now I have to wait two weeks to buy her a new gift. Today is Dec, 23, 2024

I ordered some product on Dec 17 told Priority mail Express 2 day shipping, Billed and money taken out Dec 17, Product not shipped until Dec 20, (3 days later). So my 2 day delivery will now be eight days before I get, if it even arrives then. Only one day before Christmas, even though ordered 7 days prior. Customer service no help and can't understand a word they say. I was told items would arrive in 2 days now it might not even arrive prior to the holiday, so Now I have to go else where to get something for wife. This has happen several times form them. I hope with time, their service would have changed with all the bad reviews, Guess not. Makes you wonder if any one from the company even reads their reviews???? They need to correct their listing to say will ship when they desire and not tell customers incorrect delivery dates. They offer coupons for customer satisfaction but you can't redeem them so what gives. I like their products but customer service is severely lacking. As someone in the customer service business if this happened at my store, there would be a lot of people looking for a new job.
UPDATE: Now product will not be delivered until 12-27-2024, 10 days from order, told 2 days delivery now looking at over 10 days to delivery and get text offering small discount on next order?????? Why would I continue to order when they can't keep there promise to deliver on time??????

Overall I have had a good experience with Jtv until now. I received terrible customer service from a representative named Phyllis. She was argumentative and not professional. Evem if I was wrong as a customer, it's not professional to argue. Her original response to my email started off unprofessional. I made multiple purchases with this company. Not sure if I would buy again due to Phyllis.

They are nice people.

Terrible customer service! I received an item that was clearly defective and requested that the originally shopping cost be credited back to me. Despite having pictures proving this, all I received was lecture by the customer service agent who I talked to. Her tone and attitude -- based solely on looking up my account and determining I had returned too many items in the past, was completely unprofessional and full of attitude. All I asked for was my original shipping cost on a DEFECTIVE ITEM. I will NOT be doing any more business JTV and will be returning every single item I've purchased over this holiday season. There's plenty of ways I can spend my money, and this is not going to be one of them. I will never recommend JTV to anyone... the fact that they say you can return everything if you're unhappy with the product means nothing.

About 3 years ago I bought some earrings that were supposedly 18k gold over silver. After a couple years the gold started to come off. Because of that I took them with a bunch of other silver to a jeweler who buys silver. He said he would take all of my silver except the earrings. He said the material under the gold was stainless steel. I've never bought a gold over silver from them again.

Well I’ve shopped JTV for 15 years with a couple different phone numbers. At first it was so easy to do this. Now however it’s more difficult to shop. Asian reps are not very knowledgeable and items are oversold at times. The customer care reps can be unsatisfactory when you can get through to a live person. I have a lot of beautiful items from JTV. The hosts are very good. My suggestion is to bring back more in-house call representatives. Also the cost to return items is very costly. Especially when ordering 2 or more of the same item numbers. Thank you.

DECEPTIVE TRADE PRACTICES, I returned 3 items, defective to match. 10/14/24 still no refund for LOST PACKAGE POLICIES! 15 days as 5 csr told me. Have USPS receipt, went to post office and supervisor explaining they have 3rd party delivery vendors who actually transport packages back/forth for USPS. So a bin is on loading docks and drivers from any company has access 24/7 for packages to many shopping channels!!! All this was shocking to say the least!
$494.30 & $426.60 are STILL NOT REFUNDED after 16 calls, emails and still keep pointing fingers at me, Post office. I used their label and they are filing lost package claims BUT NOT REFUNDED ME!! LEGAL ACTIONS WILL PREVAIL!

DON'T SHOP WITH JTV EVER, HEED ALL REVIEWS, I WISH I HAD!!!

I ordered 3 pairs of moissanite earrings in a small leather case for Xmas on the 2d of Nov. JTV has called me 2-3 times refusing to send it to my friend at another address. I'm paying for them. I even told customer service to bill me the entire amount, and they still won't do it. I'm tired of the phone calls. I've been a customer for over 20 years and am VERY TIRED of being treated like some kind of criminal. I cancelled the order, requested my money be refunded, and closed my account. They are getting WORSE not better.

I love all my jewelry from jtv, I love that I can make payments on it, if not for jtv I wouldn't have this much jewelry, thanks jtv

I bought a three stone ring from jtv. A stone fell out within a few days. I sent it back to be repaired. They replaced the stone and returned it to me. A different stone fell out! Now I have a two stone ring that I can't wear. On a different occasion I bought a different ring for a family member. In a few days, one of the stones fell out. Their jewelry is horrible! I saw one of the sales people on air the other day holding a flashlight behind one of their sapphires so that the color might appear brighter. Do you think I'm going to carry a flashlight around if I bought that crummy ring? Sapphires from Thailand are dark. Their jewelry always appears bigger and brighter with a better saturation of color than what you get. Read your customer reviews, jtv! Plus, how many different types of lab created diamonds can you sell? Every sales person claims to have one of everything they sell. Of course, they will tell you that they had to spend so much more. Their shows are laughable.

Ordered beads that were so unlike the sample shown on TV, extremely disappointing, ordered from Canada, exchange makes the price high plus surcharge on shipping PLUS Canada Customs extortion. All for beads that were not even so-so. Dyed Ethiopian opals supossedly assorted colours. Not. Only green and white. Not a single red yellow pink purple or blue SHAME on JTV..Rip off.