JTV Reviews 

This review is about the brilliant cash I received. An absolute horrible experience trying to use it. From not being able to applying the cash to having customer service tell me that my 25.00 dollar off coupon is not vaild because I am using a live agent. I have blocked and never use this company because of that reason

Your customers are smarter than you think. I just Rec'd a supposed turquoise and silver bracelet that was a POS.

I have been shopping with JTV for five years and am satisfied with all my purchases. I enjoy watching JTV daily and think the male and female hosts are very professional and polite. JTV has some of the best jewelry on the market at affordable rates. Their customer service department is very professional and dedicated to helping people. As a rule, I only buy my jewelry from JTV. I only have good things to say about JTV!!!!!!!!!!!!!!!!!

The hosts and customer service personnel are wonderful. If you watch the channel frequently you can get some very nice purchases. I have been watching JTV for 11 years. The educational aspect has been invaluable.

Heres my experience with JTV. I'm overall happy with JTV with the exceptions of a few incidents I encountered. First the positives. They have high end jelwery that I cannot ever afford, so I am not speaking about jewlery over the $500 mark. Most of the jewlery I get is under the $150 mark (JTV sale prices and Super Buys). At the office, I like to wear nice jewlery. I had worn jewlery from Kohl's and Macy's for years, but it's mostly junk. For the same price, you get a little bit better quality with JTV. I've gotten some rings where yes, as soon as the 30 day return policy passes, a stone falls out, but so far that's only happened with one ring. If you're not paying high end jewlery prices, do not expect high end stones. But still, what I have gotten I am pretty pleased with. I've also noticed, for some reason, some of the jewlery I've gotten looked dull. I got some jewlery cleaner and lo and behold, once cleaned the pieces sparkle. So, if you want office jewlery that doesn't make you a mark for a theft on the streets, or if you lose something, you're not losing out much. I haven't lost anything, yet. But I've had some prices for years and they're fine. Now. The reason for the 3 stars and not 5. Their contests are rigged. I have to say that because of how one can enter. And I have tried many times talking with customer service to have it corrected to no avail. To enter the contests, they say you have to log onto JTV Live on FB, or call the order line and you'll automatically be entered. I've called 4 times just to enter the contest, as instructed and was denied by the customer service agent from entering. Your supposed to be allowed to enter by calling not buying anything, but if you don't buy anything, customer service on the phone denies your entry and then when escalating the call to a manager to read an email from their own team saying I don't have to buy anything, will take 20 minutes on hold. For the Facebook end, I cannot have a Facebook account. I worked for the jail system and for safety reasons, I cannot have my name and location made public. So right now, there is no way to enter a contest. You can't even be entered when you buy online either for some reason. I do not like to call to order because the person who answers may be very hard to understand, and buying online sometimes offers additional discounts. So my advice is to don't waste your time entering in contests. I firmly believe the contests are fixed for customer services family and friend to win cause it's the customer service folks on shift who gets to decide to win. And I've also been entering in the sweepstakes almost everyday for months and get nothing. But really, I don't care about not winning. But JTV doesn't even allow me to enter to get a chance. Back to the jewlery part, just don't expect a $100 ring to be like a $1k ring. If that is what you are wanting, high end jewlery at po folk prices, it ain't gonna happen. But for office jewlery it's a great option. And value I have to say.

I'm done shopping with you guys stones falling out of rings bought a tennis bracelet it broke got another one it broke that's why if you buying from jtv get insurance because something is going to go wrong so mad😒

This is not a jewelry review it’s a strange review. My wife has been watching Jtv for years. Also have ordered a number of items. Last night she thought she would look at some of the rings she got. And to her surprise when she opened the box under the packing foam that the ring is mounted in there was a worm that was under the foam. She keeps all her rings in a special box I got for her so I know it had to have come from Jtv. So when you get rings check the box to see if there is a worm in your box.

I tried to give 0 stars but won’t let me. I ordered earrings 2 months ago and never received them and my sons wedding has past and ended up having to go to Macys and Tjmaxx so I had something to wear and still haven’t received them. My daughter emailed and they never responded

Watch out for scams on Jtv.com looking at jewelry this evening and I was looking at a moissanite ring and necklace set and it clearly states the following
Material-Platineve®
Material-Color-White
Density-Solid
but the necklace picture shows 925 which means it is silver. They do not sell solid platineve, it's just a coating. (Platineve is gold and platinum metal mix).

This company just I gave my information to used my credit card to purchase 2 items that I did not order. Someone just committed fraud. Thank heavens I have an alert on my credit card.. they charged 559.00 US dollars on my card. Fraudulent. In the USA and charged to CANADA.

I have been a customer of JTV since 1998. Until last year, everything I have ordered from them was exceptionally excellent! I just discovered that these charlatans, rogues, scoundrels, & thieves have been cheating me! On June 09, 2024, I saw a 14.71ctw Chrome Diopside necklace that I had had my eye on for at least a year on sale for $150.03! It had been listed for $189.99 for the longest time, and the necklace had even gone up to JTV's retail price of $541.99 for a week, or so. At $150.03 (odd number right ~ that's how I remembered that fabulously low price, & my OCD highlights numbers in my brain) I grabbed it, knowing that $150.03 was going to be JTV's rock bottom price for this fabulous necklace & all orders over $75 are free shipping, too, & I opted for stretch pay ~ 5X StretchPay (5 payments, no interest, a 1/5 payment every 2 weeks) Mazel tov 🥂 NOT💥 Last Friday, July 26, 2024, I was going over my finances, and I discovered upon checking up on my order history at JTV . com, that my fabulously low price of $150.03 had been increased to 195.12 which includes $4.99 for the shipping cost!
Here's what is listed on my account at JTV's website for JTV's Item #: CTB1819 - 14.71ctw Chrome Diopside with 2.86ctw White Zircon Rhodium over Silver Necklace,
Qty 1
Price $541.99
Subtotal $541.99
Shipping & Handling $4.99
Discount -$351.86
Order Subtotal $195.12
Shipping & Handling $4.99
Shipping Discount -$4.99
Total Tax $12.29
Order Total $207.41

Oy Chihuahua! JTV has gone from muy bueno to Dewey, Cheatham, & Howe!
Here's what I should be paying:
Necklace. $150.03
Sales Tax. $9.45
Total. $159.48

5X StretchPay $31.80
$31.80
$31.80
$31.80
$32.28
Total $159.48

But I'm paying:
5X StretchPay $41.48
$41.48
$41.48
$41.48
$41.49
Total $207.41

The Bible says, "You shall do no unrighteousness in judgment in meteyard, in weight, or in measure. Just weights, just balances, a just ephah, and a just hin, shall ye have: I AM The LORD your God, which have brought you out of the land of Egypt (Leviticus 19:36, KJV)." Here's NLT version, "Do not use dishonest standards when measuring length, weight, or volume. Your scales and weights must be accurate. Your containers for measuring dry materials, or liquids must be accurate. I am The LORD your God who brought you out of the land of Egypt (Lev. 19:35-36). A false balance IS abomination to The LORD:but a just weight IS His delight (Proverbs 11:1, KJV). A just weight and balance ARE The LORD's: all the weights of the bag ARE His work (Proverbs 16:11, KJV)."

JTV cheated me, but The LORD says, "Of him that takes away your goods ask them not again (Luke 6:30, paraphrased, KJV)."

Furthermore, Yeshua H'masheach of Nazareth says, "For with the same measure that ye mete withal it shall be measured unto you (Luke 6:38, KJV)." JTV, What goes around, comes around. "'Vengeance IS Mine; I will repay,' saith The LORD (Romans 12:19, KJV)."

I called to purchase a bracelet advertised for $99.99 and free shipping. The price ordering it online was different so I called in. Turns out the one in gold color is $119.99 and I have to pay for shipping and tax of course. I had to convince the operator that I was watching it as we spoke and the price stated was $99.99 but her computer didn’t agree so I had no other option than to pay the higher price and shipping. Ridiculous. It took 25 minutes on the phone just to complete one order. If I hadn’t really wanted it, all the misrepresentation, would have made me just not get it. Very disappointing, I doubt I’ll ever order anything from jtv again.

I had a bad experience with this company. I ordered beads which were on sale and for some reason the shipment was returned to company enroute to me. It took me over a month to receive credit and then it was discounted $30.00 and removed from my account (I was charged 59.00 for the beads but received a 29.00 credit). I will pay them in full and not give my business to them. They are not trust worthy.

I purchased a clearance alexandrite/tanzanite ring for my elderly mom for this past M Day. The ring is beautiful and she loves it. A side stone catches when it comes in contact with clothing and now the center stone is loose, she has had it 2 days. She does not want to the ring sent back or sent back for repair and cried for me not to. They do not have another so I cant exchange it.
I called and spoke to Charlie at JTV asking for a refund for some of what I paid so I could have a local jeweler do the repairs same day service. He not only said no he was a bully and rude.
I read several reviews that stones in settings from JTV were fake...Im praying this is not the case. I will do two things:
1. have a reputable gemologist state if the ring is worth what I paid and verify the stones are real
2. if yes I will pay him or her to do repairs in one day so mom will be happy. If no I will send it back for a full refund
I called 3 local jewelery stores and they all quoted a cost of between$157-200 for verification and repairs.
I was really excited about this purchase but it has been very stressful.
Why dont companies realize happy customers lead to more sales and unhappy ones lead to bad reviews????

I called customer service to find out why my account was blocked. I have been a customer for over 8 years have purchased several thousands of dollars of merchandise through stretch pay. She informed me that a $17 balance was owed from 2017 which I never received
any collection notices for and because of that now they blocked my account. I was told even if I paid the $17 my stretch pay privileges were taken away. I am not a child I have perfect credit you bring up something 7 years ago after I've ordered thousands of dollars worth of products on stretch pay and have always paid on time now you can take JTV and all your products and put it with the sun don't shine. I will never order again from this company such poor management to take away stretch pay from a perfect paying responsible customer for over 7 years because of $17 now you bring this up. I will take you off my channel as well. Bye-bye JTV

We purchased a ring in December. In April one of the diamonds fell out. My fiancé purchased the ring online and when I called to send it for repair they refused to speak to me even though I just wanted an address to send it in. He spoke to them and we sent the ring for repair. We received an email that the repair will cost $35 after owning the ring for 4 months. I called to pay the fee. They spoke to my fiance who was at work and got his permission to speak to me. I was transferred to another person who told me the first lady was “mistaken” and there was no way they could take a credit card number from me because it is not my account. I just wanted to pay the fee and get my ring back. We leave for Mexico in 2 weeks to get married and I have no ring. A ring should last longer than 4 months without a stone falling out in the first place considering I work from home and only put the ring on when I leave the house. It wasn’t even consistently worn in those 4 months. I won’t ever order jewelry online from this company again and dealing with their customer service is ridiculous.

Hi, I was trying to say I really like all my jewelry
but please tell the hosts that they need their nails taken care of. The gal on tonight hasn't had hers filled and it is not a good look.

I have been a loyal customer of JTV for approx 16 years. When I called customer service today to place an order, I was shocked to find out that I was talking to a person in the Philippines. JTV has outsourced their jobs to another country! I’m sure this is all in the interest of saving them money. And this has nothing to do with being prejudice, because I definitely am not! I used to love talking to the friendly JTV employees when I called in to place an order. They were all so friendly. So often, we would end up laughing about something, and they would truly make my day! I loved their southern accent and southern charm. Truly some of the nicest people I’ve ever done business with! But, not anymore! Unfortunately, this is happening more often, than not. I am forced to do business with a person I can’t understand and it ends up taking me forever to place the call. I think it is shameful to not hire employees in our own country. One more example of sending either our products to another company to be built or hiring people from another country. I find it difficult to believe that this decision is due to an employee shortage. In the past when I called customer service, every JTV employee talked about how they loved working there, and what a wonderful company it was to work for. I know for a fact, there are several of the JTV program hosts that have been there either since the company started, or a few years after. Since JTV has been in business for 30 1/2 years, that speaks volumes about how they take care of their employees. JTV has a huge customer base. The show hosts often state how their jewelry shows reach millions of viewers in the US, Canada, and a few other countries. I highly doubt the outsourcing is due to financial difficulties, based on the number of customers who purchase from them. We’re making our country weaker, by sending our work overseas, and enriching other countries. It’s obvious America is on a downward spiral and it is heartbreaking to see JTV contributing to the problem. My fondness of this company has certainly changed. I doubt this review will be read by the JTV President or other employee executives who made this outsourcing decision. I most likely will not stop doing business with JTV, because I make jewelry, and they sell jewelry making supplies. But, I’ll try my best to place my orders online, and avoid calling their customer service. Paying customers should not have to exhaust themselves, while trying to understand a customer service person, in our own country. What used to take a few minutes, took almost 15-20 minutes today. Its bad enough that everything I buy today is from China. Yes, I said it! I spoke the truth and said what 99% of Americans want to say. There may be those who have an issue with what I’ve written. Just remember, we’re all entitled to our own opinion. In closing, I want to reiterate, JTV has high quality, beautiful jewelry, and related products! Its not about what they sell, its about what they did. They took away from their own home country to help enrich another. It’s happening way too much. Disappointed to see JTV being part of them problem.

my wife called jtv about ordering an item and they kept telling her it was free shipping if ordered online. well it wasnt and after having phone chat, received no satisfaction , this is a trick and i bought item for her and next time will look elsewhere- bait-and switch beware

Really like the Ethiopian ring and earrings set.
Takes a little longer to get to Canada but well worth the wait. I watch your show every nite on channel chch.