Juicy Couture UK Reviews 

The communication is disgusting I have ordered a velour tracksuit and it’s come and I’ve tried it onall good put it on to wear and there was a whole on the seams in 2 places I have contacted via email Facebook TikTok and instagram and I am getting no response I spent £180 on this tracksuit.
I have finally got a reply on email arranged a collection and it was never collected and now my emails are not being responded too again.

Order Number JC_97702
I want this returning and a full refund !

Really appalled with the customer service at Juicy. I sent back a pair juicy velor 'scorpio' velour tracksuit bottoms which were incorrectly labelled as 'scorpio' which were in fact 'libra' I posted the trousers tracked on the 31/12/24 and juicy say they have no record of the trousers arriving. I have not sent numerous times a screen shot of the receipt - postage was tracked thank goodness, which they say was blurry so enlarged it and not blurry at all!! And still no reply. I only wanted the trousers exchanged for 'scorpio' and to a larger size. What is wrong with their customer service - it is 24/1/25 now and still not any closer to a response. So surprised that such a well know brand has such a shocking customer service. I even had to pay for my own postage back even though it was JC fault - cost £9.35. Re:£80 velour 'scorpio' trousers please exchange for a medium if you read this.

Ordered a tracksuit at £160 but only received the bottoms and not the top. Chased customer service for days and all I have had is a reply showing tracking saying order delivered, which yes it has been, but with a missing item. The lack of personality & manners in the one email I have received is unacceptable. There is no other way to contact as no phone number. Reading reviews on here I am very worried that I will never get a response to sort this issue. Of course if I hear that a refund has been issued I would change my review on here because I appreciate that mistakes do happen, but it is how they are resolved that is the key to return customers. If anybody from juicy sees this & wishes to look into it then my order number is 96317, thanks.

Order JC_90683. Not a peep from them. I returned size medium top and bottoms on 27th December and still no response. I asked for a replacement and they haven't even messaged back as courtesy. Really poor. I would.lile my refund. They are holding around £130 of mines.

Missing Item From Order And No Response!

JC_92548 I received my order that I spent £629 on and one of my tracksuit bottoms are MISSING! I’ve emailed over and over, filled out customer support emails and contacted via social media and no response. Yet when I was asking when a bag would be back in stock you replied within the hour. There’s been various posts pushing sales yet you can’t respond which is really poor customer service! I’ve sent photo evidence of the missing item and I’m currently down £85. From the looks of it others are commenting on Juicy’s social regarding missing items and no responses! Not a happy customer. I’ve been a loyal customer and this is very poor. I’m happy to change my review if I am contacted and this is resolved.

I didn’t receive my order and no one is responding to me

Tote bag offer never arrived

I have looked at the website but I can find the jacket for the black diamanté but I can’t find the pants for it can you please but it back in stock

Love my New Daydreamer bags. Great packaging and quick shipping.

If I could leave 0 I would . Ordered joggers they sent the wrong ones. Now I have to pay to return them. Guess what no QRcode or nothing . I’ve emailed and got nowhere. Had it to lots of different postal agencies and nowhere is accepting the parcel. JC_79646. Making it impossible to return stuff is shady, And even worse customers have to pay for your incompetence. Scammers !

My order went smoothly but I’m very disappointed about their customer service. I bought their
BLACK DOG CREST BAMBOO VELOUR HERITAGE HOODIE
I was planning on buying another hoodie in blue and a black shirt from the same collection

They deleted the black dog heritage collection from their website along with other items that were in stock the night before my purchase

Customer service won’t respond to my emails and it’s very ridiculous

love the new heritage collection, got the pink one, love it, needed to get the trousers shortened as 5”4. would love to see bags added to the collection

Order JC_78400 Missing Parcel had no update from you in nearly a week.
I want this resolved asap as have had to replace elsewhere so £160 down.
Happy to change rating of review if resolved properly.

In reply - no they haven't resolved anything other than a generic reply to my complaint of missing parcel

I placed an order on the European site four weeks ago. Was never delivered. The parcel status has remained as pending for two weeks showing clearly the parcel is lost. Despite many contacts with customer services all I get is fob off messages saying they are looking into it and nothing ever happens. I spent over £100 and received nothing!!!!!

I ordered an XS and got a XL and it took 3–5 days to get a solution via email going back and fourth with these meaningless emails and small talk. Which is such a delay you only have 14 days to send your items back.
Customer service skills are incredibly poor I wouldn’t recommend which is such a shame because I love their tracksuits but I will buy from indirect sellers I will never buy from the juicy couture website again they’re awful.
I was told I could not be reimbursed for my exchange despite the fact that it was not me who made the mistake I was sent the wrong size with the wrong tag. I’m super disappointed but I’m not surprised after looking at these reviews.
If you want juicy items go to selfridges etc buying directly from their website is useless.

I have been buying juicy for a while now for my wife and always thought it was great quality but it’s not it’s dam awful. Why because it’s 95% polyester. Go look that up and how bad it can be for you and also go look up frequencies of the body and frequency of things. polyester is 0 because it’s crap and cheap so not only is it plastic your wearing but your being ripped off for it with there prices.
Very clever juicy but I won’t be playing any more. Honestly some people may read this and think I’m nuts but go look this stuff up it’s very real. Shame on you juicy for churning out utter crap for the same money when it used to be cotton. Cotton 70mz organic cotton 100mz wool 5000mz linen 5000mz polyester 0mz

Not a happy customer, bought for 350euros, shipped with the cheapest and slowest shipping company, too 3 weeks to come to France. For this amount you could have shipped with DHL or UPS. TERRIBLE EXPERIENCE. When it came, 2nd mistake they made, instead to pack in neutral plastic, they packed in a bag scraming JC all over the place. Fantastic for thefts and custom issues, Well NEVER AGAIN

I bought 6 January jacket for my daughter price £90 . I did not receive any order confirmation email or any other upload!

After reading these reviews and still not getting a reply on my email from juicy couture it looks like I won’t be getting my order. I haven’t had a dispatch email yet. It’s been 6 days. I will wait a bit longer and update here! But it doesn’t seem promising. They’ll take your money and not even reply to your emails🙄
UPDATE: it says my order has been dispatched so I will update once I get my order.
UPDATE: my order has come now and arrived. Thank you juicy couture