I will never order from juicy couture uk directly because it costs £12 to return items that don’t fit, you shouldn’t have to pay to return items especially if you don’t know how they will fit since it... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have recently an incorrect item so I contacted on the 03/10 with pictures of the item. I was told to send it back so I did, you have got my return since the 12th October and still not sent my ref... Toon meer
Bedrijf heeft geantwoord
One of the socks I ordered had slight damage - a hole near the heel, which is a bit disheartening considering the socks aren't cheap 😭 The rest of the haul was excellent quality though. Gratefu... Toon meer
Bedrijf heeft geantwoord
Had one item missing from my parcel- contacted customer service but didn’t receive a reply though it’s been days since. The one item I did receive wasn’t the best quality (feather trim started shedd... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Official Juicy Couture UK online store.
Contactgegevens
Colonial Business Park, Colonial Way, WD24 4PR, Watford, Verenigd Koninkrijk
- service@juicycouture.co.uk
- juicycouture.co.uk
2,5
Slecht
119 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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2 Uhren gekauft
2 Uhren gekauft. Beide mit leeren Batterien ausgeliefert.Innen verschmutzt. Nicht empfehlenswert!
21 december 2023
Review zonder uitnodiging
Antwoord van Juicy Couture UK
Thank you for your review.
We are sorry we do not stock or sell watches, but if you contact the company that you have purchased from, they should be able to advise you further.
We are sorry we cannot assist on this occasion.
With best wishes
Customer Services
Discount code problem. I’ve downloaded the app as directed to…
I’ve downloaded the app as directed to get the discount. All good. Track Suit in the basket for check out. Code in and £210 becomes £168 EXCEPT IT DOES NOT.
Right at the very end as I’ve already go my PayPal code etc for security it tells me the code cannot be used at the moment. Why? This is annoying. It’s the reason I installed the app. What’s going on. I want this for my granddaughter for Christmas Present but I’m not buying from a Company that seduces you with an offer the withdraws it.
16 december 2023
Review zonder uitnodiging
Antwoord van Juicy Couture UK
Thank you for your review.
The App welcome discount did expire on 8th December, and so unfortunately this can no longer be used.
We are sorry we cannot assist on this occasion.
With best wishes
Customer Services
I ordered two weeks ago my item still…
I ordered two weeks ago my item still hasn’t been dispatched. I have sent numerous emails to chase a dispatch date and no date has been given yet. This is my daughter’s birthday present and I need it to arrive by this weekend.
4 december 2023
Review zonder uitnodiging
Antwoord van Juicy Couture UK
Thank you for your review.
We can see that your order was placed at the end of last week on Thursday evening, we do say 3-5 working days for despatch. Your order has been despatched today Tuesday from our warehouse, and so will be with you shortly.
We hope this helps.
With best wishes
Customer Services
No returns label
No returns label. Told to send registered and insured. Won’t buy again.
4 december 2023
Review zonder uitnodiging
Antwoord van Juicy Couture UK
Thank you for your review.
We are sorry that you are unhappy with our return process, we do state clearly on our website on the returns page that you will be responsible for paying for your own shipping costs for returning your item, and that shipping costs are non-refundable.
We hope this helps.
With best wishes
Customer Services
Didn’t take that long to come was here…
Didn’t take that long to come was here in a couple of days. Lovely blue juicy tracksuit. Only fault was it came in a massive box, no need for that size of box you could have put 4 boxes of trainers in there.
24 november 2023
Excellent service
24 november 2023
I love it please let me know when it on…
I love it please let me know when it on sales again thank 🙏
24 november 2023
I’m having a bad experience with this…
I’m having a bad experience with this company i brought BLACK DIAMANTE ZIP VELOUR HOODIE on the 27th and until now no updates from them I have sent them an email in regards to my package no resssssponse at all if u not going to send me what I brought give me my money back very bad service
Is a present for my daughter and I need to give it to her this weekend
27 november 2023
Review zonder uitnodiging
Antwoord van Juicy Couture UK
Thank you for your review.
During our Black Friday promotional sale we do state that orders can sometimes take longer than our usual delivery times due to high demand they can take up to 5 days for despatch.
As you state your order was placed 2 days ago, this should be despatched soon for you, please contact our Customer Services Team on service@juicycouture.co.uk with your order number for an update on your order.
We hope this helps.
With best wishes
Customer Services
From ordering to delivery it was very…
From ordering to delivery it was very quick and smooth, excellent colour and true to description
26 oktober 2023
Easy and quick delivery but no free returns
Easy and quick delivery but sizing is inconsistent, leading me to have to buy multiple times with a flat return fee each time. Experience would be better if UK returns were free. But generally the service is good and any issues I’ve had have been resolved. Restocking issues also mean I miss out on what I want too.
26 oktober 2023
Easy to order from the website
Easy to order from the website. Delivery came sooner than expected and packaged extremely well. The purchase is for my teenage daughter for Christmas but she loves her juicy tracksuits and accessories so know she will love this new item.
25 oktober 2023
I purchased a tracksuit and the top was…
I purchased a tracksuit but the top was a different colour than the bottom, which was my mistake! The two colours looked the same in the shopping. To correct my mistake it cost me £12.00 to send it back.
It was ridiculous! In the end, I lost money on an online purchase that went wrong!
Some companies offer free returns but Juicy return policy is to choose your courier for a return, knowing that the customer will lose money instead of their company.
I would have reordered but I wouldn’t order or purchase an item of Juicy clothing again!
25 oktober 2023
Review zonder uitnodiging
Antwoord van Juicy Couture UK
Thank you for your review.
We are sorry to hear of this problem with your order, with you ordering two different colour items. Your refund will be issued once your returned parcel has been processed, this is no problem.
With best wishes
Customer Services
I didn’t receive my order and no one is…
I didn’t receive my order and no one is responding to me
25 september 2023
service and goods perfect
Delivery and service very good and my daughter was absolutely thrilled with the tracksuit for her 17th birthday very satisfied
25 september 2023
Bad customer service
Placed an order JC56156 ballet pumps for my daughter all I've had is a confirmation email saying I've paid that's it ! Can't track order an have emailed customer services with no reply if I do not get some sort of correspondence frm yourselves I will be contacting Google pay an my bank about scam shopping!!!!!!!!!!
12 september 2023
Review zonder uitnodiging
Antwoord van Juicy Couture UK
Thank you for your review.
We are sorry to hear of this problem with your order! We understand that your refund for your order has been processed, we are sorry for this issue on this occasion.
With best wishes
Customer Services
Black ballet pumps…
Updated when dispatched from ordering.delivered on time.my daughter was happy with shoes plus got a free tote bag which she uses as school bag overall experience excellent.would recommend this company.🌟
28 augustus 2023
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