Jumia Kenya Reviews 

Hi jumia, last week i ordered a vape pen from a jumoa store in town and a girl named violet made the order for me, apparently no vape was brought and also she is refusing to refund me she has apparently conned me, this is her number +254 703 903886 she works in a jumia warehouse in nairobi town,pension towers her name is violet chepkorir i have the mpesa message i sent her the money please work on your sales agents

They are horrible to their sellers, make a mistake and go under 3 on the seller score and you will remain there so that they can keep charging you every week.They delay order delivery, their riders are rude, customer service is horrible. Then they little you get they milk out at an exorbitant rate. Google should introduce 0 stars.

So far my experience has been okay-ish I'd give it a 3.5 star rating.

Here's my criteria for what will offer you an okay experience shopping on Jumia Kenya.
1. When buying items, buy only from listings with the "OFFICIAL STORE" tag.
2. I stick to items and online stores that offer the JUMIA EXPRESS delivery because it's fast and reliable - and I think these stores have a good agreement and relationship with Jumia and they can be trusted more than other stores.
3. I also thoroughly look at the pictures of the product, the product description, and most importantly, the product reviews (number of stars, numbers of reviews per each star, how recent the reviews are, customer's experience).

For the most part, that has made my experience okay and almost seamless - even when it comes to the returns.

But there are some times when I didn't follow my own criteria and my experience wasn't good. Either product quality was poor, It didn't look as it was described... etc etc

Jumia how do you allow your customers to get conned by fraudster like this?
The hair was fake, not human hair, not 360.And when i try to return it it says i can't return it! Did I just loose my money?
I posted a review but it doesn't show ? Why ? So that other people can be conned like me?

I have ordered a meal recently, I tried to change the order to something else and I can say it was a total mess. It too 40 minutes for me to get a reply from the agents it kept on saying " you're chatting with the agent" but no box to chat was appearing. By that time the order was already at my door, I got something I never wanted.I feel that the company is doing so intentionally to force us to buy unwanted things or maybe it doesn't want us to change things which is truly dispisable. I am truly disappointed by the new method of communication "live chat". It would be better to have a phone number to call too incase the live chat doesn't work. Thank you.

I love Nashi Peanut Butter it's one of the sweetest I have had and the delivery was first with Good packaging,will definitely buy more from you.

Jumia is a good online shopping site to shop almost anything from. It saves you time, energy and I can say sometimes money. Though one has to be wary when shopping for generic stuff like electronics. And I don't know why they keep selling generic stuff, they are so many generic and overpriced stuff.
All in all, anyone can go for it

They have customer care number , but they closed all door to customer to get any personalised agent call. They allow some online ticket, which I never get any feedback. their email also are non responsive. It is high time Communication Authotiry should look into and issue future license to the firm according to their standard of service and support.

I ordered a wooden number board for my toddler but what was sent was completely different from the image displayed. They sent a board from numbers 1_10 yet the one I ordered was 1_20

I bought a sub-wooofer from them as loyal customer , found it had a problem. I returned to their pickup station , their representative said it has problem. However, when they checked at their headquarters, they said the claim is invalid.
To add matters , when I called their customer care , if I was in Nairobi, I would have verified my claim if I wanted take further action. I am frustrated.
If you buy things here, just know the return and refund process has a lot of frustration. Very useless.

Worst shopping experience. I tried to buy micellar water , proceeding to check out, I COULD NOT PAY FOR MY ORDER because their mpesa payment generator doesn't work. Neither could credit card work also. I call their Rude customer care who says they will initiate payment from their side , she says I hold on someone will get back to me and guide me. They have never called me to date.

**Without Prejudice**

Where do I begin:-
1. Some products are 'sub-standard'
2. Customer care is extremely poor
3. As a vendor, their payment system sucks (got my payment after 8months)!! Gave up selling with them!
4. Refunds follow-ups are a 'nightmare'. Awaiting my refund 3weeks now!
5. Absolutely NO 'after-sales' customer service (connected to voicemails interactive only)!
6. Charge but don't give ETR's or electronic receipts (until pestered)!
I wonder if KRA knows about this ??

Im done using Jumia...
Im sure there are other options out there...soon!

I oderd a wax heater of which if you buy one was comming into two pieces so l oderd 2in quantity it came only 2 l was to. Experience 4 l. Wonder why you people are like this

SHOP SOLAR FROM JUMIA AT YOUR OWN RISK THE SOLAR CAME WITHOUT A JACKPIN ,TOP PLUG ,VERY ARROGANT SUPPLIERS AND WAS ABUSED AT THE END ZERO HELP FROM JUMIA.

I AM VERY DISAPPOINTED BY JUMIA.
IF YOU GIVE A NEGATIVE HONEST REVIEW , THE GET PERSONAL. I LOST MY PARCEL IN THE HANDS OF MOMBASA ROAD VENDOR HUB, WHEREBY THEY COLLUDE AND VANDALISE RETURNS AND THE VENDOR ENDS UP LOOSING THE GOODS. Then the resolution doesnt involve the seller and its always protecting the the staff who vandalise the parcels. I DO NOT ADVISE ANYONE TO SELL AT JUMIA AT ALL!!!! #BigCartel #PureRobberyWithoutViolence

Authentic products, reasonable pricing,timely delivery with warm and professional customer service.

The online payment system is a mess especially if you are outside the country. I think they are just satisfied with the local market. If they cannot tap into payment options such as foreign bank cards, PayPal, e.t.c., they have no business being in online business. Tried to buy items for my relatives but simply could not. Unless this is fixed, I honestly think that was my last attempt and predict that they won’t survive long.
Ayub

Want a product that has been bought and returned by a thousand others? A product that has elaborate deceptive description but the item itself is bogus? Buy now from Jumia at insanely low prices you won't regret it was a rip-off.
Those saying Jumia Kenya are excellent probably ordered vodka 1L for Ksh200 offer and were too high to know what is quality. I used to ignore people who said never buy electronics from jumia until I bought a mifi. In the description they said battery lasts 300hrs standby and accepts all networks but the item I received only accepted Safaricom and battery lasted like 15 mins. I had to return it and was surprised that the refund process is lightning fast, as if to cover up for a mistake. I used the refund to buy another mifi, this time from a different brand. Guess what? The mifi cant create wifi network!! seriously....? I called their customer care and seems the only form of training they received was to tell customers to wait as they transfer you to someone else to help and then what.... THEY TRANSFER YOU TO A ROBOT.... SERIOUSLY!!! It should be in public domain that if you want a product for half the price and don't care about quality (like if your ex asks for a favor), go for Jumia. yeah it is a place sellers dump defective stock

One word thieves!!! And scammers the worst actually. They have no Customer relation. I pray one day they just lose market and close down. They will have done clients are huge favor. No security of items at all

I wish I could subtract to zero star for this fake business, apparently at the very door of my shopping experience. I tried to have them deliver a substantial order for apparels totalling ksh70,000 for my family. I added everything to cart until I reached shipping costs. A whopping ksh9000? Yet items were to be picked in the city at afya center. These people are jokers, no way to reach their pre-purchase customer care only a dead give away to their inefficiency, mediocrity, disarrayed and unscrupulous company. In the meanwhile, I will shop at mall and put my items in a cart drive home. Rather than take the place of Amazon in kenya to give us the beauty of online shopping, they're not anywhere near Mama mboga in terms of customer service. Stay away