J. Reviews 

Absolutely terrible customer service! I have repeatedly tried calling this location to inquire about Janan Sports, and instead of receiving a simple answer, my calls are either ignored or rejected. This is incredibly unprofessional and disrespectful to customers. The least a business can do is answer its phone or provide a way for customers to get information. It’s frustrating that a well-known clothing brand has a location where customers cannot even get a basic inquiry answered. Management needs to take this seriously because this is no way to treat potential customers.

The staff is freaking rude and the prices dont make sense at all. You can get same clothing made in kess than what they sell it for. A 7k-8k items costs you 15k-20k at j.

Upgrade your staff and tell them how to cater customer because i am never coming back!

I bought their Janan sports...after few days the button started working as shit...the packaging isn't reliable... although the perfume is good but what would I do with the perfume that I can't properly use... whenever I press the button it take drops of perfume out...so it means I used half and half will be spoiled and unusable...wow

Pathetic customer service. They don't seem to care about their customers, and the delivery was extremely slow. Overall, it was a very disappointing experience, and I honestly wouldn't recommend them to anyone.

I am a customer of j.(Junaid Jamshed).And I am shopping from here for last 5 years and I have the best experience of J. The clothes and the fragrances are all the best.

Very very very poor stiching especially of pockets of shalwar kameez as i used them since last 5 years

Intihai koi fazul kisam ka brand hai ye sale k naam pe scam krtay han ye log jb sale lagatay adhay phlay hi likhtay k book ho gaey han abi jo sale lagi main ny aik shoes order kiya bhai ko gift dynay k liye inhon ny mujy confirmation mail bhaija week bad jb order ka pucha to boltay k cancel ho gya hai order intihai koi worst kisam ka experience tha mera.Just wanna say go to hell all of you.😡😡

Resham was polite helpful and showed me all variety and left with a few bags of clothes Thankyou great quality fabric

Consumer Alert: The J. brand appears to have shifted into unethical territory, targeting online shoppers—especially those who pay upfront via debit or credit card. My own bulk purchase of perfumes turned into a nightmare: the process was chaotic, deceptive, and left me with deep regret. I won’t be trusting them again, and I urge others to approach with caution.

Bought Janan in Sept 2025 from F10 Markaz, Islamabad branch. Doesn't even last 30 mins. Their quality used to be so good but now it's awful. It cost me around 7K and I regret to have spent the money on this third-class so called "perfume".
I would recommend to spend your money elsewhere but never buy these low quality fragrances.

Placed order and made payment on 11 Mar for Eid. Despite many dozen emails and calls neither order delivered nor money refunded.

My order #1013281561 placed on 26 March 2026 has still not been delivered.
Despite repeated contact, no clear response or update.
Cash on Delivery was selected — payment never taken, but service never fulfilled.
Very disappointing customer service and no resolution provided.
1 star.

Bought 2 perfumes for their store in iqbal town, They were expensive in-store than their online store.

Also, the perfumes were way too pricey and fragrance does not stay even for 2 hours.

Not recommended.

Got a dress about 15 days before Eid. Wore it for 2 hours on Eid. A week later put the dress on again when the beads started falling. I sowed 2 beads on my own since I had to be at a get together at my friend’s place. At this point I had no intention to return the dress. At the party more beads kept falling at which point I took off the dress to wear something else. When I came back today the customer service lady Shaista accused me of wearing the dress multiple times and bringing it back only when I realised it can’t be fixed. She also said the dress was stinking and that other customers who bought that piece had no issues with it implying that for some mistake of mine the beads were falling. I was a regular customer with Junaid Jamshed and never returned or even exchanges a single piece in the past. It’s disappointing they have no respect for their regular customers also and accuse them of being dishonest. What could have been simple exchange was turned into an ego clash by the customer support lady Shaista. I left the damaged piece with them and did not even bring it back with me. I don’t want their money or merchandise that’s why I did not ask for an excange or a refund too. Atleast I hope it proves to Shaista I did not want to mint any undeserved benefit from them like she implied. The dress was worth 200 dollars. Accusing was based solely on assumption of what she thought happened.

I purchased sandals for my son based on the size guide provided on your website, but unfortunately, the sizing information was incorrect. As a result, the item does not fit.
Additionally, I was given misleading information regarding in-store returns. I was told the item could not be returned in store because they didn't carry it, which turned out to be a lie after I checked with the store. Despite the error originating from your inaccurate size guide, I was still asked to cover the return shipping costs.
This experience reflects poorly on the handling of your online sales and returns. It is disappointing to see such lack of accountability and professionalism, especially when it impacts customer trust and the reputation associated with Mr. Junaid’s name.

I purchased a kurta from the Southall branch and discovered shortly after that it was clearly defective — threads were coming out and two buttons were loose/missing. This is basic quality control that should never pass in the first place.

When I returned to the store, staff refused to help and showed no interest in resolving the issue. Instead, they simply told me to “contact management” but did not provide any contact details whatsoever.

After leaving a Google review, I was again told to contact management. I had to search online myself to find an email address and sent them a message, yet they have completely ignored it.

Selling defective items and then refusing to take responsibility or even respond to customers is unacceptable. The lack of customer service and accountability is shocking.

I would strongly advise others to avoid buying from this store.

Ordered Jubba on Feb 10 and they JJ wer not competent enough to deliver to TSC in time. They delivered very late on Feb 11 and till now as of Feb 13 5:9 pm I dont know any update.
How would be the actual product but I can guess it would be as bad as their service. Not going back to JJ again.

I bought dresses online.cheap and low quality fabric of dupptas.experience was very bad.shaffon and silk of duppatas was cheap and low quality.febric was short not sufficient for XL size. Color of the dresses was different than the picture. Can't trust online shopping on j. ...

The female cashier at Dolmen Mall, Tariq Road, was extremely rude and disrespectful toward my mother. She falsely claimed that my mother had cut the line, even though she was already being served before my mother reached the counter.

My mother is over 65 years old. Regardless of the situation, the cashier continued to argue with her in an aggressive and unnecessary manner. When I stepped in to address the issue, the cashier displayed the same disrespectful attitude toward me.

Despite explaining the situation, we were forced to return to the long queue just to complete our purchase.

This behavior is highly unprofessional and unacceptable. We always treat staff with respect and expect the same in return. The entire experience was truly disheartening.

I placed an order on their website on August 5th. There is no update on it. I have sent several emails to their customer service, we have called their customer service, written on Instagram, but no reply. On top of that, they chose to delete my comment from one of their posts. Really unprofessional people and an extremely ridiculous, non-existent customer service!