Never had a car policy like this before,its refreshing! Jurny app is pretty easy to navigate and if you get stuck there are real people on the end of the telephone ,not chat bots! Very helpful people... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Becky delivered excellent customer service. She was really helpful, kind and polite. She managed to sort out my issues with all my documents efficiently!
Bedrijf heeft geantwoord
Very convenient for low mileage users. I really feel comfortable as my this car mileage is very low. Very accurate mileage calculator, online app is very easy to use. Customer service respon... Toon meer
Bedrijf heeft geantwoord
Ist time using pay per mile insurance..was easy to set up..logging onto app was great and easy to navigate..easy to find info..so gutted that after two yrs they cannot renew me..thank u so much Jurny... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over JURNY
Geschreven door het bedrijf
DRIVE LESS, PAY LESS!
Get a quote here visit our websiteOnly pay for insurance per mile, plus a small monthly fee to cover your car while it’s parked. Just pay as you go.
At purchase pay your first month’s fee, plus £25 into your pre-paid account to pay for the miles you drive, and a £112.50 set up fee.
We send you a JURNYmeter in the post to measure the miles you drive. No driver score, interventions or curfew.
Use your JURNY dashboard to manage your policy. No need to wait in call queues!
Contactgegevens
Prospect House, Prospect Road, B62 8DU, Halesowen, Verenigd Koninkrijk
- help@jurny.co.uk
- jurny.co.uk
4,1
Goed
525 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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being as i dont use the car 24/7 its a…
being as i dont use the car 24/7 its a good for me just paying by the mile
25 juli 2023
Antwoord van JURNY
Hi Malcolm,
Thanks for taking the time to leave us a review!
We are pleased that you're enjoying paying by the mile.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Very easy to set up
Very easy to set up, great customer service team based in UK that answer the phone and help, easy to use app and makes sense really to only pay for when you are driving your car. And it's cheaper
24 juli 2023
Antwoord van JURNY
Hi Rachel,
Thanks for taking the time to leave us a review!
We are pleased that you have had a positive experience with our customer service team, app and saving you money!
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Very easy to change insurance details.
16 juli 2023
Antwoord van JURNY
Hi Kan,
Thanks for taking the time to leave us a review!
We are pleased that you have experienced ease with changing insurance details.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Very quick and easy just simply plug in…
Very quick and easy just simply plug in device and good to go.
Spoke to mark and he was very helpful explained everything perfectly and made my adding a private plate to vehicle very easy and simple sent email with change of Registration straight away other companies in the past have been slow with this process.
22 juli 2023
Antwoord van JURNY
Hi Azima,
Thanks for taking the time to leave us a review!
We are pleased that you have experienced helpful customer service and found the starting process quick and easy.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Value for money
I like paying only for what I am using. I don't need to do a great of milage and there are days that my car doesn't leave my drive
This is the perfect insurance solution for me
21 juli 2023
Antwoord van JURNY
Hi Michael,
Thanks for taking the time to leave us a review!
We are pleased that our insurance product is the perfect solution for you. Drive less, pay less.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
It looks expensive,and feels like you…
It looks expensive,and feels like you paying too much everytime
21 juli 2023
Antwoord van JURNY
Hi Shamim,
Thanks for leaving us a review, we are sorry you feel this way.
Our product will benefit those who drive less and as a result, pay less. If you would like our customer service agents to contact you to discuss your policy with you, please let us know.
Thanks,
The JURNY Team.
Very smooth process to get the…
Very smooth process to get the insurance and I am lovin it !
21 juli 2023
Antwoord van JURNY
Hi Gunasekaran,
Thanks for taking the time to leave us a review!
We are pleased you have been loving JURNY so far!
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Renewal
Hi,
Renewed with Micheal, he was very helpful, clear and professional.
Great customer service.
Been with Jurny for over a year now, customer service is good on the phone, my only negative with them is they usually ignore emails which is annoying. All in all they have been v good with me and happy to renew.
15 juli 2023
Review zonder uitnodiging
Antwoord van JURNY
Hi there,
Thanks for taking the time to leave us a review!
We are pleased you have decided to stick with us again this year and experienced great customer service over the phone.
Apologies you have experienced problems with hearing back from us over email. We will take this away to our team so we can improve. Due to your information being hidden on your review our side, we cannot find you in our system to investigate. If you wouldn't mind sending an email to help@jurny.co.uk or sending us a message on Facebook messenger so we can ask you these question for our investigation.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Brilliant so far so good
19 juli 2023
Antwoord van JURNY
Hi Alexander,
Thanks for taking the time to leave us a review!
We are pleased you have found JURNY brilliant so far.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Great customer service and business…
Great customer service and business concept. The Jurny.co.uk app needs a bit of work thought as the verification of documents algorithm is not quite finished and is a little frustrating.
19 juli 2023
Antwoord van JURNY
Hi Gregory,
Thanks for taking the time to leave us a review!
We are pleased you have experience great customer service and like our product. Apologies for the app causing frustration, we have been ironing out some bugs to make it smoother for our customers.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
This was quite easy to set up and…and saving me money
This was quite easy to set up and install my Jurny metre .Also the customer service is very good i had no trouble getting though on the phone (No long waiting times)
Also it looks like it could be saving me a fair amount of cash
11 juli 2023
Antwoord van JURNY
Hi Ian,
Thanks for taking the time to leave us a review!
We are pleased you have experienced good customer service and enjoying the benefits of our car insurance. Drive less. Pay less.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Fair pricing and paying ONLY for what I…
Fair pricing and paying ONLY for what I am consuming
17 juli 2023
Antwoord van JURNY
Hi Nathalie,
Thanks for taking the time to leave us a review!
We are pleased you are happy with our product and paying-per-mile for your car insurance.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Good relationship with your staff
9 juli 2023
Antwoord van JURNY
Hi Gavett,
Thanks for taking the time to leave us a review!
We are pleased you have experienced good customer service.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Staff are approachable and explained…
Staff are approachable and explained everything you you want to know about their product and manageable in terms of paying pay what you used at first I reluctantly to get the car insurance from JURNY because I never heard about this company by searching and reading about JURNY I convinced that this is the right car insurance for me the negative side the meter has been delayed for more than I week and telling me if I didn’t connect the meter they might cancel my car insurance a couple of exchange email to explain that meter hasn’t been arrive but overall they have a good customer service, I will recommend.
9 juli 2023
Antwoord van JURNY
Hi Shirley,
Thanks for taking the time to leave us a review!
We are pleased you have experienced good customer service and is the right car insurance for you.
Sorry for the JURNYmeter not coming in time and causing some issues, but we are glad this was resolved. We will take this comment away to improve delivery service.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Pay as you go makes sense,no more…
Pay as you go makes sense,no more worrying about hefty premiums,
Thank you!
15 juli 2023
Antwoord van JURNY
HI Geoffrey,
Thanks for taking the time to leave us a review!
We are pleased you like our pay as you go insurance and how it can save you money. Drive less, pay less.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Didn't have to spend too long waiting…
Didn't have to spend too long waiting for someone to answer the phone and were very friendly and helpful. Mails are responded to very quickly too. Would recommend to anyone.
5 juli 2023
Antwoord van JURNY
Hi Leon,
Thanks for taking the time to leave us a review!
We are pleased you have experience great service and would recommend our JURNY product to anyone.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Antwoord van JURNY
Hi Philip,
Thanks for taking the time to leave us a review!
We are pleased you have experience excellent service and found it easy to use.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Buy answering the phone and replies to…
Buy answering the phone and replies to email faster
7 juli 2023
Antwoord van JURNY
Hi Shaun,
Thanks for leaving us a review, we are sorry you feel this way.
Please let us know if there is anything we can assist with further regarding this matter.
Thanks,
The JURNY Team.
Speaking to a Human Being
When I rang for a Quote a chap called Michael explained everything I needed to know. At first it sounded a bit complicated, however he spent quite a bit of time explaining everything. Once I was up & running it couldn't have been simpler. I downloaded the App, which didn't work but I can log on to my account through the website so no worries.
I would recommend Jurny.
13 juli 2023
Antwoord van JURNY
Hi Denise,
Thanks for taking the time to leave us a review!
We are pleased our customer service advisor was helpful and you have found our product simple so far. Apologies for the app, we have been ironing out some bugs to make it smoother for our customers.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Black box discharges battery
I'm disabled and my mechanic installed the box in my car for me. However, according to Jurny the box hasn't been installed. Another problem, I went out to start my car the day after box installation and it had completely drained my battery. I can't go through this every time I need to go to a hospital appointment. They also want to start taking ad-hoc payments randomly during the month to "top up" my mileage, after saying they'd do it monthly, I work from home so I don't commute daily, I do between 30-50 miles per week, picking up my partner. Taking random payments is just not acceptable.
18/07/2023 - In reply to Jurny's response. The box was installed for four days and still hadn't registered. Also, since my original review, the box has completely disabled my car via the immobiliser. I now have to wait for my mechanic to attend to see if it can be rectified!
15 juli 2023
Review zonder uitnodiging
Antwoord van JURNY
Hi Denise,
Thank you for the feedback and we are really sorry that you are encountering problems with your insurance policy.
Once your JURNYmeter is installed, it can take up to 24 hours for the signal to reach our systems.
The payments for the policy include a monthly fee (to cover your vehicle whilst parked) and a pence-per-mile amount that is taken from your pre-paid account every time you drive. This information is explained along our purchasing pages, any email communications and within your personal online dashboard.
Our senior specialist team are currently discussing the raised points surrounding your JURNYmeter and your vehicle with you.
Thanks,
The JURNY Team.
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