The worst co. Do not buy from them, wish I had read up ahead of time. Product arrived late, didn't send what I ordered, didn't offer an exchange, return or refund and told my it was my fault. You've b... Toon meer
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Idea of the saying and look of the style was great, I ordered xxlarge which was about a medium women’s. The fabric was terrible some kind of synthetic. I have ordered before and got regular sweatshirt... Toon meer
Bedrijf heeft geantwoord
Good product, as described! When the sweater didn't arrive in 30 days, as promised, I contacted customer service, and they promptly sent another one that arrived in 3 weeks. The original shipment cam... Toon meer
Bedrijf heeft geantwoord
I ordered the pink dress forest Print in a size large, which is what I typically wear. It came and fit me perfectly. not too small,not too big, it was just right. I was concerned it would be too small... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Master high-stakes baccarat, hot bonus buys, and interactive slots at Westace! Experience guaranteed fair play, lightning withdrawals, and dedicated VIP support on mobile or desktop.
Contactgegevens
België
- just-superb.com
Houd rekening met het volgende
3,2
Gemiddeld
381 reviews
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This company stands behind its products…
This company stands behind its products and will jump through hoops to make you happy. I am so impressed!! I dealt with Mikee because the size I ordered was too small although I followed the guidelines of their size chart. So Mikee had the company send me the correct size at N/C to me! How’s that for a great company. This process took several weeks because the product ships from China, but Mikee was with me through the whole journey.
12 februari 2020
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Hi Shannon,
Thank you for leaving us a 5-star review.
I really appreciate the time you gave us in turning your experience into a positive one. We put customer service as our top priority and we are glad that you loved our experience with us. Mikee will definitely be happy to read what you wrote.
Again, thanks for your kind words and we look forward to having you again!
Best Regards,
Abigail
Just Superb Support
worst internet sale
worst internet after sales support ever
the hoodie we purchased had a flaw (big mark at all hoodies length)
there has been more than two months waiting for their response in order to send us a new and get the other one back.
till now no response
12 februari 2020
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Hi Kris,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We would like the opportunity to investigate your feedback further and give you the best resolution we can do.
At the moment, I'm unable to confirm your order using your name only. May we ask for your order information? We’ll work with you to resolve any issues as quickly as possible.
Best Regards,
Abigail
Just Superb Support
My wife loves the hoodie!!
My wife loves the hoodie!!! Had to order one size up for a perfect fit! The experience with the customer support was just that.... JUST SUPERB!!:)
Thx so much!
8 februari 2020
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Hi Mato,
Thanks for taking the time to share your review about our hoodies and services. We work diligently to provide our customers will only the best and it looks like we hit the mark with you. We will ensure all our customers enjoy the same quality of service as you have.
Best Regards,
Abigail
Just Superb Support
Very satisfied
Good product, as described!
When the sweater didn't arrive in 30 days, as promised, I contacted customer service, and they promptly sent another one that arrived in 3 weeks. The original shipment came after 35 days, and customer service said I could keep both. Very nicely handled!
8 februari 2020
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Hi Larry,
Thank you so much for taking the time to leave us a 5-star review. It's the best we could hope for as we put customer satisfaction our top priority. We look forward to serving you again in the future.
Best Regards,
Abigail
Just Superb Support
I am very impressed with this company
I am very impressed with this company. Me first order was a disappointment and the company gave me a full credit. This 2nd order is beautiful,high quality and the Customer Service, fabulous.
7 februari 2020
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Hi Joni!
Thank you for sharing your feedback with the community, we greatly appreciate it. We are glad to know that we were able to turn your experience to a positive one. We appreciate your business, thank you again!
Best Regards,
Abigail
Just Superb Support
Completely in love with my tops
Completely in love with my tops. Lovely colours, soft and hangs beautifully.
1 februari 2020
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Thank you for the wonderful review and for taking the time to share your feedback with our tops, Lorraine. Our priority is customer service and we are ecstatic that we met that mark with you. Would love to have you back again soon!
Best Regards,
Abigail
Just Superb Support
Fast shipping
Fast shipping, item as announced, I do recommend.
1 februari 2020
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We are happy to hear you had a positive experience upon shopping with us! We are thankful for your recommendation. Kind folks like you make our job a pleasure.
Best Regards,
Abigail
Just Superb Support
FRAUD COMPANY
Still havent heard anything from customer service.
Order made 12.12.2019 - still havent recieved my order. Made a review here om the 22.01.2020 with the promise that you would figure out a solution. Now its the 31.01.2020 and still nothing, you wont replay om my e-mails or anything.
FRAUD COMPANY! With the worst costumer service ever. I havent experienced worse service than this.
Dont order from them you wont get anything. But youll lose your money
31 januari 2020
Review zonder uitnodiging
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Hi Mikkel,
We want to sincerely apologize for your negative experience upon shopping with us. This is not a common instance and rest assured we'll do better next time. Upon investigation, I found that your package has been delivered last January 31st.
I have asked one of our support to personally reach out to you to confirm the delivery. We look forward to hear your update. Your feedback makes us better.
Best Regards,
Abigail
Just Superb Support
Responsive and thorough
Responsive and thorough. I wanted to know about the status of my package, and I got some great help from support. I can honestly say I'm very satisfied.
29 januari 2020
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Thank you for your positive review, Andy. Our company put customer satisfaction as top priority and we are committed to our customers. We will strive to deliver great experiences consistently, please do come again. Have a good day!
Best Regards,
Abigail
Just Superb Support
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Hi Jason,
First of all, we sincerely apologize to know that your experience in shopping with us is not a positive one. We are known for our great service, however, we have been back-logged in emails but we are doing the best we can to answer all inquiries.
Upon checking, we have received an email from you that your package has been delivered and we're glad to know that. We could not change what happened but rest assured we'll do better in the future. We hope you give us another chance. Have a good day!
Best Regards,
Abigail
Just Superb Support
The shipment was done on time
The shipment was done on time, I was appraised of every step of the shipment and the wares arrived undamaged. Fabric quality very good and my wife loves how soft and nice to the touch it was. Thank you JustSuperb! ^^
27 januari 2020
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Thanks for the awesome review, Ján! We work hard to meet expectations like yours, and we’re happy to hear that we hit the mark with you. Looking forward to have you back soon!
Best Regards,
Abigail
Just Superb Support
My wife loves the product , slow slow shipping
My wife loves the product. If it didn't take 33 days to get here, rating would be higher.
edit: Customer service is amazing
21 januari 2020
Review zonder uitnodiging
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Hi Wynn!
We're ecstatic to hear that your wife loved the hoodie you ordered! On the other hand, we usually delivery within 7-20 business days. However, since we had a holiday period last December, some of our deliveries encountered a delay.
Next time you shop, we recommend getting a priority to receive your order within 4-8 business days! Looking forward on having you again soon! Have a good day!
Best Regards,
Abigail
Just Superb Support
Jeg bestilte en vare for godt 7 uger…
Jeg bestilte en vare for godt 7 uger siden, som aldrig er dukket op. Kundeservice svarede på min første mail, men har siden da ignoreret alle mine forsøg på at komme i kontakt med dem.Jeg har efterhånden opgivet nogensinde at få min vare og kan kun håbe på at få pengene refunderet på et tidspunkt.
20 januari 2020
Review zonder uitnodiging
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Hi Kenneth,
Thank you for your review. I’m sorry to hear you had such experience, but I really appreciate you bringing this issue to my attention. We are experiencing high volume of emails at the moment and we are doing our best to answer all inquiries.
I'd like to personally check your order, however, I don't have your order information available. Please send it to us at support@just-superb.com so we can further investigate. We won't hesitate to give you a refund or a reshipment if we see that there's a problem on your delivery.
You have my personal commitment to improve the way our staff serves every customer. Again, thank you for your feedback!
Best Regards,
Abigail
Just Superb Support
really bad customer service and I never…
really bad customer service and I never received the package
19 januari 2020
Review zonder uitnodiging
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Hi Paul,
Thanks for sharing your feedback. We’re sorry your experience isn't a positive one. This is an uncommon instance and we’ll do better. I'd like to personally what happened on your case, however, at the moment, I'm not able to confirm your order.
Can you please send us your order information at support@just-superb.com? We would love to make things right by giving you a refund or sending a reshipment if you give us another chance. I look forward to hearing from you!
Best Regards,
Abigail
Just Superb Support
Poor customer service and slow postage
Poor customer service and slow postage. Would not recommend to anyone.
17 januari 2020
Review zonder uitnodiging
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Hi Dave!
We are sorry to hear about your negative experience with us. We are known for our impressive customer support that's why we're gutter to learn what you have to say. I see that you ordered on the first week of December using our standard shipping.
As you know, due to holiday season, our deliveries has encountered a delay. Thus, resulting to the 4 days delay of your shipment. We hope you understand.
We take your feedback to hear and we'll always strive to be better.
Best Regards,
Abigail
Just Superb Support
Bra kvalitet
Bra kvalitet og ventet ikke lenge før den kom. Kjerringene fornøyd 👌🏼
[Good quality and did not wait long before it arrived. The girlfriend is very satisfied😄]
14 januari 2020
Review zonder uitnodiging
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I really appreciate your amazing review, Sebastian. It was a pleasure to know that we were able to provide satisfaction to your girlfriend. We're happy that you're happy, and we're looking forward to your next visit!
Best Regards,
Abigail
Just Superb Support
I love these dresses
I love these dresses, recently received my 3rd and am about to order a 4th! The material is very soft and does not easily crease. The design is perfect for my apple shape and hides any ‘imperfections’! I would definitely recommend this company. The orders do take a wee while to come but the company keeps in touch to let you know what’s happening.
9 januari 2020
Review zonder uitnodiging
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We appreciate your kind review, On! We are glad that we were able to provide you with the dress that compliments you. It's always our goal to meet our customers expectation and we are happy that we achieved that with you. On your next visit to our store, you can also check out our hoodies collections. We'd love to see you soon!
Best Regards,
Abigail
Just Superb Support
All good except very very long delivery…
All good except very very long delivery time
9 januari 2020
Review zonder uitnodiging
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Hi Kenneth,
Thank you for your feedback.
We apologize for the long delivery timeframe. We take your feedback to heart and rest assured we'll take it into account and see how we make some improvements on the delivery area. We look forward to your next visit!
Best Regards,
Abigail
Just Superb Support
Everything that I ordered,
What I ordered,,, My wife loved ,, it fit perfectly...Only problem that I really had an issue with is,,,how long it took to arrive... Delivery must be better...put a date to the item and make sure it gets there on time...
9 januari 2020
Review zonder uitnodiging
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Hi Ray!
Thank you for your feedback and suggestions, it's important for us to know how we can serve our customers better. Rest assured we'll take your feedback to whatever improvements or changes made in the future. We hope to see you again in the future!
Best Regards,
Abigail
Just Superb Support
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Hi Tommy!
Thank you for sharing your experience with us! It was a pleasure serving you. We hope you'll come and see us again soon!
Best Regards,
Abigail
Just Superb Support
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