Called for a dryer repair. Tech arrived within hours of call, that was awesome. What wasn't awesome was being charged $65.00 for a wire connector for the heating element. An item that I'm sure the... Toon meer
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Lees wat reviewers zeggen
Annual boiler service by Shane revealed a leaking flue. Part had to be ordered - only took a few days. Paul fitted it within a few days. Both engineers exceptionally helpful and efficient. N.B Glo... Toon meer
Bedrijf heeft geantwoord
Just crap - but then fixed! Booked, took payment, sent texts reminding me when they were coming - then never turned up and zero communication. Then - next morning, phone call with apology and trade... Toon meer
Bedrijf heeft geantwoord
We had a new shower fitted in our family bathroom. The whole process was very straight forward. Vas came and assessed the issues we were having and gave us advice on what tiles and shower fittings wou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Reparatieservice voor huishoudapparatuur
- ook in
- Elektricien
- Klusbedrijf
- Loodgieter
- Timmerman
- Verwarmingsinstallateur
Over JustFix
Geschreven door het bedrijf
Welcome to JustFix! Your home’s new best friend and a simple way to manage home repairs and maintenance. We offer peace of mind and a whole new approach to home repairs by seamlessly bridging the gap between homeowners, tenants, landlords and an array of certified tradespeople.
We provide tradespeople you can rely on, no matter the job. We take away the stress and can transform the way you manage and maintain your living spaces. Our JustFix promise means that all fixes have a 12 month guarantee which means what we fix, stays fixed.
We can fix just about anything around the home from electrical, plumbing and white goods repairs to handiwork, locksmith services, and many more. If you have a pressing emergency or an odd job that’s been lingering on your to-do list, JustFix is here to help.
Services
Contactgegevens
128 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- 020 8126 6222
- mail@justfix.app
- justfix.app
4,3
Uitstekend
189 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Just Fix is great and reliable
Once again, customer service was great and the fixer did a good job. Kacey was really on top of things, responsive and made the experience better.
10 maart 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Felipe,
Thank you for taking the time to leave such a wonderful review. Your feedback is so important to us, and we are so glad to hear that Kayce and the team provided a wonderful, smooth customer experience for you.
Thank you very much indeed for the five stars! We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Efficient and helpful
Efficient booking, excellent friendly service and pragmatic advice. Always a pleasure to see Shane.
20 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Gerard,
Thank you very much for taking the time to leave such a glowing 5 star review for us. It is always wonderful to hear that the service you received was excellent along with the advice offered.
Thank you for your valued custom, from Shane and all of the team.
Best wishes,
JustFix Customer Care Team
Antwoord van JustFix
Thank you so much for taking the time to leave us a five star review. We strive to provide a professional service and we are extremely glad to receive this positive feedback.
We hope you will choose JustFix for all of your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Excellent service as always
Excellent service as always, very prompt response and visit when my heating wasn’t working. Highly recommend thank you.
28 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Jane,
Thank you for taking the time to leave us five stars. Your experience as a valued customer is so important to us, so it's wonderful to hear your experience was efficient and smooth.
Thanks for the glowing review and for your recommendation.
We hope you will think of JustFix for all of your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Professional friendly and fair
We happy again with service on the boiler which was fitted 4 years ago.
Previous to this, great help and advice with the old system too.
Always professional, friendly and fair.
28 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Sally,
Thank you for taking the time to leave us such a wonderful review.
Your experience with us is so important and we are pleased to hear that you found the service professional, friendly and fair.
Thanks for the 5 stars!
We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Great service
Great service. Shane was super helpful and knowledgeable and quickly identified the issue and fix
28 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Julian,
Thank you for taking the time to leave us such a glowing review.
Your experience with us is so important, and we are pleased to hear that you found Shane to be helpful, knowledgeable and efficient.
Thanks for the 5 stars!
We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Friendly and professional
I’ve been using the BoilerPro side of the Just Fix business for many years now, largely for my annual boiler servicing and maintenance but occasionally for the odd trade skilled job beyond my abilities. Our most recent service was performed once again by Shane who has been with us for a few years now. Very friendly and extremely professional. I shall be using them again and no doubt again.
10 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Vic,
Thank you for taking the time to leave us such a super review.
As a truly valued customer, your continued journey with us is so important. We are so pleased to hear that your experience with Shane has been excellent and you've found the service professional, friendly and efficient ive the years.
Thanks a million for the 5 stars!
We look forward to helping you with your boiler and all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Improving ... Be careful of the call out fee
Review updated after I received the refund and an apology for the way things happened. I am hopeful they will improve their process after this mess.
To obtain it I had to complain by phone, email and on trustpilot ...
Their process must change, they need to have an actual deposit for the call out fee instead of just taking your card details and charging you without any formal notification.
They also need their plumber or others to actually see the pictures of the work to be carried out before they show up to avoid such situations happening to someone else.
Be careful as they do charge a call out fee (108£ in my case) to send you a plumber that did not even check the attached picture before and came in the house for 5 minutes just to look at the exact same things and say it needs a proper quote (and a tiller at the same time).
In the end I did the job myself, a concealed valve shower replacement and it cost me 50£ in materials and 3h of work (I never did any plumber work before...) got no leaks and a perfectly functional new shower valve and shower head.
Have a look at the quote they wanted to charge me for this job on top of the call out fee:
Costs for Remedial Works:
Labour: £435 + VAT
Materials: £330 + VAT (not including the new valve i bought before myself)
Sundries: £60 + VAT
14 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Mr Bonnardel
Thank you for sharing your experience with JustFix.
We are very sorry to hear that your experience with us has been less than ideal. Your journey with us is of paramount importance, we pride ourselves on a smooth and seamless process, and as conveyed at the time we remain very sorry this has not been the case for you.
We trust that the communication from our diligent team and the full refund you received on 20.02.25 (six days before you posted your review) is recompense for the inconvenience caused.
Whilst we appreciate you have not received the service we would surely want for you on this occasion, we would like to highlight that it is clearly communicated in the booking process that by booking with us at JustFix you are committing to the cost of the first hour. This is because there are costs incurred in getting the right fixer booked out for you and there is value provided in them attending and giving you the benefit of their expertise.
Thank you very much for your invaluable feedback. We will take all your points into consideration for future betterment.
Many thanks for the 4 stars.
Best wishes,
JustFix Customer Care Team
Great service
Excellent and speedy service from BoilerPRO, responded to an urgent request promptly, very grateful for the great service
20 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Thank you for taking the time to leave us a glowing 5 star review.
As a valued customer your feedback is so important to us, so we are so glad to hear you received a prompt and efficient service. Thank you very much!
We look forward to helping you with your boiler, and all your home maintenance needs, in future.
Best wishes,
JustFix Customer Services Team
Having identified the problems…
Having identified the problems BoilerPro quickly returned and fixed with no fuss
18 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Michael,
Thank you very much for leaving such a glowing 5 star review. We are so glad to hear your experience with us was smooth and fuss-free.
We look forward to helping you with your boiler, and all your home maintenance needs, in future.
Best wishes,
JustFix Customer Services Team
Excellent Service ⭐️
I received excelled service from Zee at JustFix - she was extremely helpful and efficient, and I would highly recommend this company for any and all services.
17 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Jessie,
Thank you very much for taking the time to leave us a glowing review. Your experience is so important to us and we are so glad you had wonderful service from the amazing Zee.
Thank you for the recommendation and we look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Boiler Pro in Esher
Boiler Pro in Esher
They have been helping us out with central heating and boiler issues/services for the past 3-4 years. Gio has been extremely helpful and responsive and goes above and beyond to help. Shane has visited us on several occasions for boiler service and issues and is always fantastic and knowledgable. Seanleigh is also extremely helpful and responsive and very patient with all my queries! I highly recommend boilerpro! Thank you
17 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Francesca
Thank you for taking the time to leave such a glowing five star review to us. As a valued customer your feedback is so important to us. We are pleased to hear you have received exemplary service from our hard working team, in particular Shane and Seanleigh.
Thank you for your continued custom. We look forward to helping you out in future.
Best wishes,
JustFix Customer Care Team
Excellent job
Paul was great, with an expert understanding of the boiler. He diagnosed and fixed the problem efficiently and with a great deal of skill and was clear and straightforward about the costs.
7 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Tom
Thank you for your wonderful five star review!
We are so pleased to hear that you found the engineer's expertise up to scratch and the service you received efficient and skilful.
We appreciate your valued, continued custom and look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Antwoord van JustFix
Dear Christophe,
Thank you for taking the time to leave us a five star review. Your feedback is invaluable to us.
We are delighted to hear you found our service smooth and efficient and look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Professional and experienced
Shane was very polite, explained everything clearly and diagnosed the issue swiftly, thank you!
11 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Richard,
Thank you so much for taking the time to leave us a glowing five star review. As a valued customer, your feedback really means the world to us.
We are delighted to hear you found Shane polite and efficient and the whole process was swift and smooth.
Please think of us for all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Such a great company
Such a great company, super helpful, super friendly. no problem recommended.. i have used on more than one occasion. Kaycee is the office is a dream! thanks Just Fix
10 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Caroline,
Thank you very much for taking the time to leave us such a wonderful review and recommendation. It means the world to us at JustFix.
We strive to provide the best customer care, so it is fantastic to hear you have had such a smooth experience and that Kayce has been super efficient, helpful and friendly.
As a valued customer we are so thankful for your feedback and hope you will choose JustFix for all your home maintenance needs in future. We look forward to it!
Thanks again for the five stars!
Best wishes,
JustFix Customer Care Team
Boiler Pro
Boiler Pro - Shane came out to service the boiler , he was great and identified a part was needed. The person who then came out to fit the part was competent but its seems like a lack of continuity . Although the boiler was fitted by Boiler pro and serviced by them - the guy questioned me on how old the boiler was and seemed to suggest there were problems with the installation . I also got technical questions from him on whether i wanted something replaced or not - I was assuming he was the expert not me . I've always had great experiences with this company and highly recommend Shane and Al but this guy made me feel uncomfortable .
4 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Helen,
Thanks for your valued custom. We really appreciate you taking the time to leave a review for us. Your feedback is so important to us and really helps us see where we can improve.
Thank you for your recommendation for Shane and Al, we are so pleased you've had positive experiences with them. We would be really happy to talk through any queries or concerns you might have about your recent boiler service. Please do call the office on 0208 12 66 222.
We look forward to hearing from you and helping in future.
Best wishes,
JustFix Customer Care Team
Just Fix is a great company when you're in a fix
Just Fix is an excellent concept with excellent customer care. It's my first time using them and I will definitely use them again. They organised a great heating engineer within a few hours of me asking for help.
3 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Hi Kelly,
Thank you very much for taking the time to leave us such a wonderful five star review. Your experience is so important to us; we are very pleased everything went smoothly and your Fixer was great.
We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
Depends who you get or who arrives !
I used your company in Norfolk, excellent plumber and great service. So decided to use again in Bishop’s Stortford. Nightmare! First plumber didn’t turn up! Second booking didn’t turn up! So we asked for a refund. They managed to get a contract plumber from another company in 20 minutes! . He was excellent and would use him again. Helpful, instructive and well mannered. So all I would say is that depends what plumber you get on the day, or not if they don’t turn up.
30 januari 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Janice
Thank you for taking the time to leave us a review.
Your experience is very important to us here at JustFix and your feedback is invaluable to help us improve. Sometimes things do happen to genuinely prevent the assigned fixer attending at the allotted time, in your case the fixer's wife was unwell and he had to take her to hospital, as I believe was relayed to you at the time by the team. Thankfully this is a rarity. Rest assured, fixers who do not attend jobs as planned with no reason or contact are removed from the platform.
We are so pleased to hear that your initial experience was positive and your plumbing work was completed to a high standard, this is what we expect for our customers at JustFix.
We look forward to helping you in future.
Best wishes,
JustFix Customer Care Team
Annual boiler service with new flue installed efficiently
Annual boiler service by Shane revealed a leaking flue. Part had to be ordered - only took a few days. Paul fitted it within a few days. Both engineers exceptionally helpful and efficient.
N.B Glow Green had previously installed my boiler 5 years ago, but did not install the flue correctly.
4 februari 2025
Review zonder uitnodiging
Antwoord van JustFix
Dear Emmy,
Thanks for your valued custom. We really appreciate you taking the time to leave a wonderful five star review.
We are so glad the engineers who attended were helpful and efficient and you had a smooth service.
We look forward to helping you with all your home maintenance needs in future.
Best wishes,
JustFix Customer Care Team
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