Called for a dryer repair. Tech arrived within hours of call, that was awesome. What wasn't awesome was being charged $65.00 for a wire connector for the heating element. An item that I'm sure the... Toon meer
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Lees wat reviewers zeggen
Annual boiler service by Shane revealed a leaking flue. Part had to be ordered - only took a few days. Paul fitted it within a few days. Both engineers exceptionally helpful and efficient. N.B Glo... Toon meer
Bedrijf heeft geantwoord
Just crap - but then fixed! Booked, took payment, sent texts reminding me when they were coming - then never turned up and zero communication. Then - next morning, phone call with apology and trade... Toon meer
Bedrijf heeft geantwoord
We had a new shower fitted in our family bathroom. The whole process was very straight forward. Vas came and assessed the issues we were having and gave us advice on what tiles and shower fittings wou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Reparatieservice voor huishoudapparatuur
- ook in
- Elektricien
- Klusbedrijf
- Loodgieter
- Timmerman
- Verwarmingsinstallateur
Over JustFix
Geschreven door het bedrijf
Welcome to JustFix! Your home’s new best friend and a simple way to manage home repairs and maintenance. We offer peace of mind and a whole new approach to home repairs by seamlessly bridging the gap between homeowners, tenants, landlords and an array of certified tradespeople.
We provide tradespeople you can rely on, no matter the job. We take away the stress and can transform the way you manage and maintain your living spaces. Our JustFix promise means that all fixes have a 12 month guarantee which means what we fix, stays fixed.
We can fix just about anything around the home from electrical, plumbing and white goods repairs to handiwork, locksmith services, and many more. If you have a pressing emergency or an odd job that’s been lingering on your to-do list, JustFix is here to help.
Services
Contactgegevens
128 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- 020 8126 6222
- mail@justfix.app
- justfix.app
4,3
Uitstekend
189 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van JustFix
Dear Noora
Thank you so much for taking the time to leave a review for us at JustFix. We are so glad you found the process clear and straightforward and you had a great experience with us.
We really appreciate your feedback and look forward to working for you again in the future.
Best wishes,
Customer Service Team
Pleased with the ease of booking
Pleased with the ease of booking, quality of staff and service
16 juli 2024
Antwoord van JustFix
Dear Mr Wardell
Thank you very much for taking the time to leave a five star review forJustFix.
We are committed to providing the best service and are so glad you had a wonderful experience with us.
We very much look forward to helping you in the future.
Best wishes,
JustFix Customer Service Team
Waste of time and money
Despite fully describing the fault and photographing the broken door handle the engineer turned up and had no information regarding the fault and no part
24 juni 2024
Antwoord van JustFix
Dear Mr Wylie,
We are sorry to hear this. Our customer experience is very important to us at JustFix. If you could kindly email me at kathleen@justfix.app with a bit more detail about your experience, we would be very happy to look into this further for you and help resolved the problem.
Many thanks and best wishes,
JustFix Customer Services Team
Good service and punctual
Good service and punctual. They purchased the necessary pieces for me. Fees are quite high but I have no complaint about the service otherwise.
11 juli 2024
Antwoord van JustFix
Dear Sara,
Thank you very much indeed for your five star review. We are so pleased you had wonderful service from our hardworking team.
We are committed to providing the best experience for our customers and your feedback is very important to us.
We look forward to helping you with all your home maintenance needs in the future.
Very best wishes,
The JustFix Customer Services Team
Recommended
Original appointment was cancelled and I was wondering if I had wasted my time. It was sorted out and rebooked quickly for a subsequent day and the plumber who arrived did an excellent job.
19 juli 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Mr Simpson
Thank you very much for taking the time to leave a review for JustFix. We are so pleased any issues you faced were tackled proactively resulting in an excellent fix.
We look forward to your custom in the future.
Very best wishes,
The JustFix Customer Services Team
Very easy to use
Very easy to book multiple repairs that my elderly parents needed doing. The handyman who came was efficient and friendly and my parents loved him!
1 juli 2024
Antwoord van JustFix
Dear Claire
Thank you very much for providing us with your invaluable feedback. I am so pleased your Fixer was efficient and friendly and your parents had a wonderful experience.
We look forward to helping you in the future and wish you all the best.
Many thanks from,
The JustFix Customer Services Team
Quality service
12 juli 2024
Antwoord van JustFix
Dear Mr Taylor,
thank you very much for taking the time to leave JustFix a five star review highlighting our quality service. We very much appreciate your custom.
Best wishes,
The JustFix Customer Services Team
Electrician came within 2 hours on a…
Electrician came within 2 hours on a Bank Holiday as our supply kept tripping. He identified the problem and fixed it within an hour. Very professional but to come at short notice on a holiday, very impressed with Just Fix
6 mei 2024
Antwoord van JustFix
Dear David,
Thank you so much for leaving JustFix a five star review highlighting your positive experience with us.
We strive to provide the best service even on bank holidays! We are so glad to hear you were impressed by the speed and professionalism of our Fixer.
Thank you so much for your valuable feedback and we look forward to helping you in the future.
Very best wishes,
The JustFix Customer Services Team
Experience w Justfix
Like: Direct communication via telephone with a competent person orchestrating the workers/work.
Took 3 appointments to fix a leaky washingmachine/waste water pipe. In all fairness an integrated problem.
Question is whether the machine and pipe couldn't have been fixed in one go. Perhaps in 2 appointments.
They struggle a little bit with the tradesmen they connect you with. As they are not badge employees, it will be a little more difficult to ensure quality. I do hope they have got a scoring system on their backend.
They did refund me 1 visit. In the end I paid ca. 300 GBP to get a clogged wastewater pipe sorted out.
Whilst they are much better than e.g. fantastic who basically weren't available in the past, they could bring up the responsiveness of their workers a little bit. Sometimes it's essential to have a quick call with a person on site. With VoIP this shouldn't be a problem.
Else, coms were very easy. The price is not bargain, but fair I would say.
20 juni 2024
Antwoord van JustFix
Thank you so much for taking the time to leave a review for JustFix.
We really appreciate your feedback on your experience with us. We are always striving to improve to provide the best service for our valued customers and your detailed review is invaluable to us.
We are so pleased you found our communication swift, smooth and effective and our pricing fair and your overall experience was positive.
We hope to be able to help you with all your home maintenance needs in the future.
Best wishes,
The JustFix Customer Services Team
eye wateringly expensive
the comms and the service was good but the overall cost was horrendous. I feel they ripped me off charging a double call out fee of £100 per machine rather than considering the work required and time on site (15 mins) £349 to replace 2 seals on 2 machines was a tad painful. I will go direct to someone who has a better charging method in future
12 juli 2024
Antwoord van JustFix
Dear Mrs Pinkham-Field
Thank you for your reviews. We only have one record of a fix for you so would respectfully request you remove one of your reviews regarding the same job please.
Many thanks for your understanding and for your positive feedback on our service.
Best wishes,
The JustFix Customer Services Team
Thank you!
Prompt and great job fitting a new outdoor light and new fence locks in the pouring rain!
17 mei 2024
Antwoord van JustFix
Dear Mrs McD
Thank you so much for taking the time to leave a five star review for JustFix. We are so happy you received a wonderful service even in adverse weather conditions.
We look forward to fixing for you in the future.
Very best wishes,
The JustFix Customer Services Team
Excellent repair
I have an Ikea built in microwave (bought about 7 years ago) which Ikea don't do any more, and they don't know who the OEM was (!), and the turntable motor died. The JustFix electrician replaced the dead parts in about 20 minutes. I was dead impressed, not least because a replacement would be tricky to procure because of the "built-in" aspect. It's a real pleasure to watch someone who knows what they're doing at work..
17 juli 2024
Antwoord van JustFix
Dear Mr Tribe,
Thank you for taking the time to leave JustFix a five star review and for highlighting your smooth and impressive experience with us.
We are so pleased to hear your Fixer was super efficient and resolved the problem professionally.
Thank you for your wonderful feedback, we look forward to fixing for you in the future.
Very best wishes,
The JustFix Customer Services Team
Gas Hob Installation
I used Just Fix for the installation of a gas hob which needed the gas pipe to moved. There was an issue with the gas fitting installation afterwards which I raised with them and they dealt with the matter in a very fair, professional and prompt manner. I would recommend. Thanks.
24 juni 2024
Review zonder uitnodiging
Antwoord van JustFix
Thank you very much for your review.
It is so wonderful to hear that you found our service fair, professional and prompt. This is fantastic, valuable feedback and we really appreciate you taking the time to let us know.
We are so glad you will be recommending JustFix to your friends and family and we look forward to helping you out with all your home maintenance needs in the future.
Best wishes,
JustFix Customer Services Team
Fast, reliable and friendly fixing service
I had a fantastic experience with Just Fix, really happy with the service. My mother had a leak in her loft water tank, which was causing water to drip through the ceiling. She called me in a panic and, having been told about Just Fix, I thought this was a good time to try them out. I requested a plumber via the app, and was told that they were connecting my request to a fixer. I paid £110 callout at this point. I then received a text that my fixer was booked and on its way.
He stopped the leak and assessed the larger issue with the tank. I received another text that day with a quote for the full job and an appointment for the next day, giving the fixer the time to receive the parts needed. The full job was completed perfectly and I was invoiced for the quoted amount. Would certainly use Just Fix in these circumstances again.
27 juni 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Mark
Thank you so much for taking the time to leave a review. It is very kind of you to explain your experience, highlighting how easy and straightforward you found booking a Fixer and how everything went according to your expectations. This is exactly the service we are committed to provide.
We look forward to fixing for you in the future.
Best wishes,
JustFix Customer Services Team
This company appears to be scammers
This company appears to be scammers. If you are a tradesperson DO NOT sign up with this company. They do not pay the servicemen for services and pretend they have not received invoices to avoid payment. Have chased them and still no payment received.
Since posting the review, I have indeed been paid. But this would not have happened if I had not left a review. Only after posting my review did you get in touch with payment. Now I am receiving aggressive calls from Simon regarding my review, threatening my company with a bad review on CheckaTrade. This was the person who was being rude to me in the first place which prompted my review. You may not be scammers, but you are certainly very unprofessional. Will not deal with this company again and hope they delete all my details as a tradesperson for them.
15 maart 2024
Review zonder uitnodiging
Antwoord van JustFix
Please be assured JustFix is a genuine, professional company, helping people across the UK every week.
We have reached out to you via phone and email on numerous occasions, but for some reason you are now refusing to respond.
You have been paid in full for the work carried out; and you certainly would have been paid regardless of whether you left a review or otherwise. We have since emailed and spoken to you to explain the delay.
We have not threatened you in any way, nor do we intend you anything other than good will.
Very best wishes,
JustFix Customer Service Team
App is very easy to use
App is very easy to use, literally was able to book an appointment in minutes and they come to check my washing machine within a couple of days. Unfortunately the part needed took a while to arrive which was the only downfall. Other than that the service was good and my washing machine was fixed for a good price!
20 juni 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Katie,
Thank you so much for the glowing feedback regarding our app and it's ease of use. We are so pleased that you found the booking system agreeable. So glad you received good service, and your machine was fixed for a good price.
We wish you the very best and hope you will choose JustFix in the future.
Very best wishes,
JustFix Customer Service Team
First time user
This was the first time I had used this app and I am pleased I did. The hardest thing to find is a trusted professional that can come out and help complete things in the house. I live alone and so it was a worry getting someone you can trust in.
I had someone in to fix the drains. Then someone else to fix the washing machine and dryer. I’m now on the way to booking an electrician and handy man in to take a look at the cooker and lighting and doing some drilling for me.
At this rate, I may never need a man about the house again. Thanks Just Fix!
4 juni 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Kavita,
Thank you so much for taking the time to leave a review. We are so glad you had a positive experience with JustFix. It is great to hear that you found the app easy to use and the service exemplary.
JustFix are proud to be someone you can rely on and trust. We hope you will choose us in the future.
Very best wishes,
JustFix Customer Service Team
Great service
Great service, organised a plumber to fix my boiler so quickly. As a single women it's important to feel safe and know your not being ripped off by tradesmen and I felt safe in Just Fix hands. Thank you would definitely use again.
16 mei 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Lucy,
Thank you very much for taking the time to leave a review for JustFix. Great news that you received such great service and had a good experience with us. We are so happy you felt safe and reassured using our reliable service.
Thank you very much for your positive feedback.
We look forward to Fixing for you in the future.
Very best wishes,
JustFix Customer Service Team
In breach of consumer rights act.
had a booking and needed to cancel it but was told £45 cancellation fee was payable, informed them that this was in breach of the consumer rights act that allows you a 14 day cooling off period for online bookings regardless of their terms and conditions.
14 mei 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Jeff
Thank you for your review.
We are sorry you are unhappy, however we cannot find a job under your name, on our system, or any contact information.
Please could you email us at kathleen@justfix.app or contact the office providing your booking ID or postcode so we can reach a resolution.
JustFix are transparent regarding costs and it is clearly stated on our website and in our Ts&Cs that, if the job is cancelled, a fee will be charged.
We are set up to provide a rapid response to home maintenance needs and, from the moment a job is booked, our team springs into action and costs are incurred.
In order for us to be able to provide the fastest response to our customers, there has to be a cancellation fee to discourage people from creating false bookings - thus wasting the team’s time and slowing down the experience for the legitimate customers in need.
You are incorrect about our cancellation period being in breach of the consumer rights act. Please see this link for more information: https://www.which.co.uk/consumer-rights/advice/what-s-a-cooling-off-period-and-how-do-i-use-it-to-cancel-an-order-avk4B3g0YAuH - It is very clear that “requests for urgent repairs and maintenance” are excluded from this 14 day cooling off period.
We value the feedback of our customers and hope you will get in touch to reach a satisfactory resolution.
Best wishes
Kathleen
Totally useless
Totally useless, Had washing machine problem, they cancelled first appointment late in day, made new one
for June 5th 9.30-12.30. Failed to arrive
Phones not being answered
5 juni 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Mr Watson,
We would like to extend our sincere apologies that you have been disappointed with our service.
We take pride in providing a smooth, swift, service for the majority of our customer. Unfortunately, it seems that this has not been your experience this time.
Please contact me on kathleen@justfix.app in order for us to find a satisfactory resolution ASAP.
Very best wishes
Kathleen
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