Called for a dryer repair. Tech arrived within hours of call, that was awesome. What wasn't awesome was being charged $65.00 for a wire connector for the heating element. An item that I'm sure the... Toon meer
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Lees wat reviewers zeggen
Annual boiler service by Shane revealed a leaking flue. Part had to be ordered - only took a few days. Paul fitted it within a few days. Both engineers exceptionally helpful and efficient. N.B Glo... Toon meer
Bedrijf heeft geantwoord
Just crap - but then fixed! Booked, took payment, sent texts reminding me when they were coming - then never turned up and zero communication. Then - next morning, phone call with apology and trade... Toon meer
Bedrijf heeft geantwoord
We had a new shower fitted in our family bathroom. The whole process was very straight forward. Vas came and assessed the issues we were having and gave us advice on what tiles and shower fittings wou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Reparatieservice voor huishoudapparatuur
- ook in
- Elektricien
- Klusbedrijf
- Loodgieter
- Timmerman
- Verwarmingsinstallateur
Over JustFix
Geschreven door het bedrijf
Welcome to JustFix! Your home’s new best friend and a simple way to manage home repairs and maintenance. We offer peace of mind and a whole new approach to home repairs by seamlessly bridging the gap between homeowners, tenants, landlords and an array of certified tradespeople.
We provide tradespeople you can rely on, no matter the job. We take away the stress and can transform the way you manage and maintain your living spaces. Our JustFix promise means that all fixes have a 12 month guarantee which means what we fix, stays fixed.
We can fix just about anything around the home from electrical, plumbing and white goods repairs to handiwork, locksmith services, and many more. If you have a pressing emergency or an odd job that’s been lingering on your to-do list, JustFix is here to help.
Services
Contactgegevens
128 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- 020 8126 6222
- mail@justfix.app
- justfix.app
4,3
Uitstekend
189 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good Customer Service
The fault was not fixed and I was charged, however after explaining the issue to there customer service team, I was offered a partial refund.
I would use again as they were quick and professional in the response and how they dealt with the issue.
27 mei 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Mr Turner,
Thank you for taking the time to leave a review. As a follow up to our customer service phone call; we would once again like to extend our sincere apologies that you were not satisfied with the outcome of our Fixer's visit.
As per our conversation, we discussed that video triage might be the perfect solution to this kind of query in future.
We trust that the resolution we agreed with you is a satisfactory one.
Many thanks for your feedback; it is invaluable in helping us evolve our offering and the customer service experience.
We hope you will consider JustFix in the future.
Best wishes
Kathleen
Highly recommend
Moving into a new house with a stuck boiler pump - I found JustFix online and my experience couldn't have been better, the service was excellent, from the support from Simon to the work by my fixer, Ali. He fixed the problem and talked me through the issue.
I hope this is the future of home repairs.
24 mei 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Rory,
Thanks so much for taking the time to write such a glowing review, it means the world to us here at JustFix.
Thank you for sharing your positive experience with our Chief Fixer Simon, along with Ali the Fixer who attended your job.
Thank you for recommending us so highly. We hope JustFix is the future of home repairs too!
Very best wishes,
JustFix Customer Services Team
Great customer service. Thank you Kathleen
Just Fix It is a family run platform and relatively new. Admittedly I was disappointed and frustrated with the service I received from their contractor. The issue I reported was with my Electrolux built-in dishwasher, which was not heating correctly as per the job description.
Unfortunately, the tradesman who came out did not fix the problem or diagnose correctly. We have since directly contracted Electrolux to fix our dishwasher.
I wrote to their Chief Fixer Simon and also spoke to their manager Kathleen the following 2 weeks and expressed our dissatisfaction with the work. Kathleen took the time to understand our concerns and offered a partial refund plus discount to future services given the fact we had to contract elsewhere to fix the actual issue. We appreciate her immediate follow-up. While we cannot comment on services and performed, I appreciate the time taken for Kathleen to reach out.
6 mei 2024
Review zonder uitnodiging
Antwoord van JustFix
Thank you. Glad we were able to find a satisfactory resolution.
I hope you will consider JustFix for future jobs.
All the best,
Kathleen
You've made dealing with tradespeople easy
Thank you JustFix for taking the pain out of getting things fixed around my house. I didn't think it was possible to make dealing with tradespeople so easy, but you've done it. No more ringing round endless lists of plumbers. No more waiting and hoping someone will turn up. You'll nailed this service. Thank you.
26 april 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Peter,
Thank you for taking the time to leave a review regarding your positive experience with JustiFix.
We are delighted to hear that you found the process so easy and you are pleased with the service provided.
Thank you so much! We hope that you will use JustFix for all your home maintenance needs in future.
Very best wishes,
JustFix Customer Services Team
Does exactly what it says on the tin
Does exactly what it says on the tin, needed someone urgently, all the pluses of an app with a control of £££.
25 april 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Steve,
Thank you for taking the time to leave a positive review for JustFix.
We are extremely pleased you found our service effective and our app easy to use. We do strive to do "exactly what it says on the tin"!
Thank you so much, we look forward to Fixing for you in the future.
Very best wishes,
JustFix Customer Services Team
FALSE ADVERTISING
FALSE ADVERTISING
JUST THE FASTEST - THEY ARE NOT
JUST THE MOST TRUSTED - THEY ARE NOT
NEW START UP NO ONE HAS HEARD OF JUMPING ON THE BANDWAGON
Mainly because of your false claims. I suggest you rectify them before trading standards makes you.
22 april 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Mr Thomas,
Thank you for sharing your thoughts on our advertising.
It is a shame that you feel so strongly that you think it warrants this review, especially given that we have no record of you as a customer.
Yes we are a new startup and have been working very hard to ensure all our customers experience the best possible service, whilst we scale the business.
Please feel free to contact us directly and provide any specific details on why you are quite so unhappy. We will be more than glad to help, if we can.
We wish you all the best.
Highly recommend
What a great app! JustFix did exactly that and with a very quick turnaround, will definitely be using again, highly recommend, thank you!
20 maart 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Lisa,
Thank you very much for taking the time to leave a positive review for JustFix. We are so glad you had a a positive experience with us and found the process agreeable and the app easy to use.
We hope you will think of JustFix for all your home maintenance needs in future.
Very best wishes,
JustFix Customer Services Team
JustFix - easy and reliable
JustFix was super easy to use, and most importantly, the engineer was reliable and turned up on time. And it's good to know that everyone registered with them is verified.
19 maart 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Donna,
Thank you for taking the time to leave a positive review for JustFix. We are so glad you found the process easy to use and reliable. This feedback is invaluable to us in helping maintain and improve our service.
We hope you will think of JustFix for all your home maintenance needs in future.
Very best wishes,
JustFix Customer Services Team
This is such a handy app
This is such a handy app! We were really stuck and the response time was really quick and the job was completed efficiently and to a good standard. Highly recommend and would use again.
12 maart 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Stefanie,
Thank you very much for taking the time to leave a positive review for JustFix and your experience of our app.
We are really pleased you found the response time swift, the service efficient and the Fix was carried out successfully and to a high standard. We really value our customers experience with JustFix so your feedback is important to us.
We hope you will think of JustFix for all your home maintenance needs in future.
Very best wishes,
JustFix Customer Services Team
Very satisfied customer
Called Just Fix for a burst pipe they arrived within an hour of my call and pipe fixed within 2hrs. Fast efficient service with polite professional staff. One very satisfied customer. Would definitely use again but hoping not to have to! Thanks Just Fix.
21 maart 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Jo,
Thank you for taking the time to share your experience of JustFix and leaving such a positive review. We are so glad you found the service fast and efficient and that your experience with our staff was positive.
We value our customer's feedback so this is very important to us.
We hope you will think of JustFix for all your home maintenance needs in future.
Very best wishes,
JustFix Customer Services Team
Fantastic service
Fantastic service. Smooth from beginning to end. Thanks JustFix 😊
6 maart 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Mrs Walton,
Thank you so much for taking the time to leave a positive review for JustFix.
Our Customers are so important to us, so it is wonderful to hear you had a smooth journey from beginning to end, and you were so pleased with our service.
We hope you will think of JustFix for all your home maintenance needs in future.
Very best wishes,
JustFix Customer Services Team
Booked through Just Fix App very easy.
Booked through Just Fix App very easy.
Good communication up to tradesman attending.
Plumber in our case turned up within the time frame given and dealt with the job in hand.
Will definitely use Just fix for future repairs.
21 maart 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Thomas,
Thank you for using JustFix and for taking the time to leave a review.
We are so glad you had a positive experience with us. We are delighted to hear you were pleased with the ease of service, clear communication throughout and the punctuality of the Fixer.
We hope you will think of JustFix for all your home maintenance needs in future.
Very best wishes,
JustFix Customer Services Team
Quick and prompt fixing my flat roof…
Quick and prompt fixing my flat roof damaged in the storm last month - communication was good and tradesman very polite. Would use again.
26 februari 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Simon
Thank you for taking the time to leave a review for JustFix.
We are so pleased you had a positive experience with the service provided by our team; and you were impressed by the ease and speed of communication.
We hope you will think of JustFix for all your home maintenance needs in future.
Very best wishes,
JustFix Customer Services Team
Efficient Roofer Booking Experience…
Just Fix is a reliable app that made booking a roofer hassle-free. The interface is user-friendly, and I was able to find a roofer quickly. The communication was smooth, and the roofer arrived on time and did an excellent job. I highly recommend Just Fix for anyone in need of a quick response to services.
24 november 2023
Review zonder uitnodiging
Antwoord van JustFix
Dear Ian,
Thank you for taking the time to leave a review for JustFix. We are really delighted you have had a positive experience with our Fixer and found the app easy and effective to use.
We are so pleased you found the communication with our team swift and smooth. Your feedback is invaluable to us.
We hope you will think of JustFix for all your home maintenance needs in future.
Very best wishes,
JustFix Customer Services Team
Quick response times & customer service
Scheduled an appointment within one working day to review the appliance
-
Could not source the parts to repair for 5-6 weeks so unfortunately was not able to complete the fix.
-
Offered partial refund for services- very quick responses to customer service issues.
26 februari 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Chris,
Thank you for taking the time to leave a review for JustFix.
Apologies the Fix could not be completed as planned in this instance.
We are pleased you received swift communication regarding your Fix and you were pleased with the over all experience .
We hope you will think of JustFix in the future.
Very best wishes,
JustFix Customer Services Team
Really pleased with our boiler service…
Really pleased with our boiler service from
JustFix . Safety is obviously really important and we wanted to A) make sure they had the correct qualifications and B) that we knew who was arriving at the house when my husband was out. 10/10 service thanks so much would recommend
18 december 2023
Review zonder uitnodiging
Fab service
Fab service! Easy to navigate app, plumber arrived on time and fixed our leaky loo 👍
2 februari 2024
Review zonder uitnodiging
Noisy leaky tap
The kitchen tap was making some really odd noises and leaking sporadically. After a bit of research I narrowed down the issue to a faulty cartridge. I tried to fix it myself but I struggled to dismantle the tap. I heard from a friend that Just Fix was good so gave it a try. Really easy to sign up and post a job. The plumber came round that afternoon and sorted the job within an hour. Limescale build up was the issue. He even showed me what I needed to do to fix it myself in future! Really happy with my quiet and drip free tap! Will use JF again and would recommend.
7 februari 2024
Review zonder uitnodiging
Quick response, great service
I was running a bath a couple of nights ago when I realised my immersion tank was leaking! I reported the issue on Just Fix. This was the first time I'd used the app and I was really impressed with the response time and overall service.
Thank you!
6 februari 2024
Review zonder uitnodiging
Plumbing Fixed!
Moved in to my new house and discovered that the pluming was shot, some of the taps didn’t work, the shower only ran cold and one of the toilets didn’t flush. JustFix had someone round to sort it the following day, great stuff!
3 februari 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Chris,
Thank you very much for taking the time to leave a review for JustFix.
We are really happy to hear the plumbing work carried out by our Fixer was completed to your satisfaction. So glad we could help you settle into your new home smoothly.
Wishing you every happiness in your new home and we hope you will think of JustFix for all your home maintenance needs in future.
Very best wishes,
JustFix Customer Services Team
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