Delivery was counted down from drops to go , helped to be prepared for delivery ., goods were placed where asked to be placed … driver more than happy to oblige.. good all round experience from order... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I enjoy JW Grant, product range and am always happy with the products. My only challenge, is that after taking time to book a date for product delivery, I received a call to say my materials would... Toon meer
JWGrant just finished delivering all the timber for my DIY deck rebuild. It's all in good shape and to spec, there are no missing or incorrect items, and the delivery guy was excellent, managing to pl... Toon meer
Bedrijf heeft geantwoord
Ordered online good choice of decorative aggregates at reasonable prices Emailed next day to advise of delivery date Txt when order left yard driver also phoned to update me on arrival time Driver... Toon meer
Bedrijfsgegevens
- Bouwmaterialen leverancier
- ook in
- Houthandel
- Hoveniersbenodigdheden winkel
- Isolatiemateriaalwinkel
- Tuincentrum
Geschreven door het bedrijf
Scotlands number 1 supplier of building, timber and landscaping materials for both the trade and public. We have branches accross Scotland and can deliver anywhere in Scotland. Visit our landscape displays at any of our branches in Paisley, Glasgow, Kilmarnock, Coatbridge and East Lothian to get inspiration for transforming your home and garden with J W Grant. Our customer service is second-to-none with both trade and public.
Contactgegevens
66 Love Street, PA3 2EH, Paisley, Verenigd Koninkrijk
- 01418874252
- andrew@jwgrant.co.uk
- jwgrant.co.uk
4,6
Uitstekend
478 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The online ordering process was easy
The online ordering process was easy. The secondary information, after the order was placed, came shortly afterwards. The delivery came on time and material placed in a suitable area. The delivery driver was friendly and amenable and got as close as he could to the garden.
The loose stone ordered came with too many leaves interspersed within the bag. All the way to the bottom. This caused no end of time wasted on retrieving leaves from what was supposed to be a decorative stone. Material management in the yard would be a concern if all loose stone had these leaves.
Thank you for taking the issue seriously, as I will be ordering more stone in future.
25 november 2025
Antwoord van J W Grant
Appreciate your review Gerry and we have since improved how these materials are managed - Please let us know if we can help you in future
Unprofessional.
Company truck blocking a whole street off, despite the fact that if the truck stopped a foot behind cars would have still been able to pass by.
The driver could not have been more dismissive & unhelpful.
Not a company displaying professional or courteous behavior.
27 november 2025
Review zonder uitnodiging
Antwoord van J W Grant
Hi Rebecca,
Thanks for taking the time to flag this. This is not the standard we expect from our drivers. I’m sorry you were left with that impression.
I’ve already passed this on to our transport manager to look into today so we can address it properly. If you’re happy to share the street and rough time we’ll review the route and speak to the driver.
You can send details to jamie.jeffrey@jwgrant.co.uk
We take professionalism seriously and we’ll make sure this is dealt with.
Antwoord van J W Grant
Thank you Farooq :)
First class service and always helpful
First class service and always helpful. Forklift driver also very helpful and courteous.
1 november 2025
Antwoord van J W Grant
Appreciate your review Brian :) Let us know how we can get 5 stars next time and we will look to improve ;)
Excellent customer service
Excellent customer service. Very helpful and friendly staff. Speedy delivery. Shout out to AJ at Kilmarnock for sorting everything out for us.
10 november 2025
Review zonder uitnodiging
Antwoord van J W Grant
Thanks Heather - AJ is fantastic and we are lucky to have him
Good service
Organised on line site. Easy to order. Fast delivery date. Driver very pleasant.
26 oktober 2025
Antwoord van J W Grant
Thanks Julie! We appreciate you
Great Delivery but feel robbed
Ordering and delivery of my items was superb. However, I personally returned one item direct to the front desk and was informed I would be charged 20% of the full refund price for returning it an shown a notice taped to the desk. Several units of the same item were on display 3 metres away and I offered to place my returned item beside them. Therefore no handling or restocking required by staff. I'm sure this breached the Sale of Goods Act or Consumer Rights legislation
Daylight robbery
25 september 2025
Antwoord van J W Grant
Hi Hugh, this sounds like a genuine mistake. If you reach out to us we will make it right :)
Good competitive prices and great service
Good competitive prices, quick delivery and kept informed of delivery times. The timber came wrapped so could be left outdoors until I returned home, great service
30 september 2025
Antwoord van J W Grant
Thanks Gavin for the great review. We appreciate you!
not helpful a day late
28 augustus 2025
Antwoord van J W Grant
HI Owen, If you reach out to us we will make this right! Thank you
Always good service used to deal with…
Always good service used to deal with the guys when I was working for wh Malcolm as transport manager and pricing quarry materials etc before retirement can always have a good crack with boys wouldn’t go past grants also the delivery guys are very obliging
29 augustus 2025
Antwoord van J W Grant
We appreciate you Gordon :)
Antwoord van J W Grant
Thanks Charles for the great review
Really easy online service and kept…
Really easy online service and kept updated through email
25 juli 2025
Antwoord van J W Grant
Appreciate your review Ross
Antwoord van J W Grant
Much appreciated Gordon
very helpful staff
very helpful staff, great prices and good communication, letting me know stock status and when the order was in for what was a relatively low value order. Would 100% use again.
26 juli 2025
Antwoord van J W Grant
What a great review David thank you so much
Antwoord van J W Grant
Thanks Gary :) We pride ourselves on our communication with customers
Antwoord van J W Grant
Our drivers are amazing people - glad you had a great experience Rudi
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