JYSK Reviews 

Terrible experience! Placed an order for 6 dining chairs on the 10th of June, delivery 8-10 business days. I'm still waiting. No follow-up email with a note about the delay. I contacted customer service twice and was told twice that items would ship shortly/today, and still I haven't received an update. I'm holding a dining party but I don't have dining chairs, what a joke! Should I have known about the delay or trusted the reviews would have bought somewhere else. Terrible company!

I placed an order on June 12th 2026 and the money was removed from my account on that day. No further contact from Jysk. Was promised twice by customer service that the order would be processed but they couldn't say when. I gave up and cancelled the order (18 days later no update, no processing, no date for shipping). No idea how long it will take for the money to come back into my account.
Will never order online from these guys again.
Customer service ladies were excellent but their hands are tied.

Worst customer service I ever seem in my life, I spend almost 700€ shopping there and wait for two weeks for items to be delivery, when arrived after more than two weeks one thing was missing, it’s the fifth time now I am trying to reach out and see where is the missing item but no success at ALL, very disappointing.

Waiting for my order for over a month now when it was expected over 2 weeks ago. No customer satisfaction when I reach out to them and customer service is very poor. Very disappointing experience with a reputable company like Jysk.

Package arrived broken. No customer service. Nobody answers the phones.

Awful and ABSOLUTELY NO customer service available on phone or web chat.

I ordered 10 days ago and no delivery since.

Never again!

JYSK Slovenija
Although my interactions with the store staff and the support team for business customers have always been pleasant and efficient, I believe that JYSK should urgently reinstate a customer service phone line for private customers or at least make the phone numbers of individual stores publicly available.

That said, I find JYSK's delivery times to be quite poor, and their communication regarding changes to those delivery times even worse. In my case, the delivery was delayed by 18 days, and I was not properly informed about the change. Such a level of communication is very disappointing for customers.

Such good value and amazing customer service. we bought some garden furniture from JYSK about 2 years ago and everything has been great - I happened to break something by mistake (my mistake) and they are sending me a replacement part free of charge - unbelievably good service!!! Sean Walsh

5 - 13 working day delivery window.
Day 12 today & zero communication from them
18 days from order placed
No company Ive ever used has such poor customer service, so not worth the hassle.
Of course money taken immediately from my account

Ordered a chest of drawers at the end of May. Was promised delivery within 4-9 working days. Nearly 3 weeks later, I still have nothing.
The order never arrived on the expected date (11 June). When I chased, I was told there were logistical issues and my order was "prioritised". I then received a confirmed delivery slot for 19 June (07:03–09:03) and took an unpaid day off work to be home.
On the morning of delivery, DX informed me the order would not arrive. I contacted DX directly and they confirmed they had NEVER received my items from JYSK. The delivery confirmation was sent by an automated system in error.
To top it off, JYSK then closed my case and sent me a satisfaction survey — before my order has even been delivered. I paid £30 for delivery. Nearly 3 weeks later I have received nothing, no explanation, and no resolution.

Absolutely APPALING SERVICE.

Don’t bother ordering online, it’s a complete waste of time and expectation. They keep changing the delivery dates, and communication is a nuance! If it’s not in the store ready to go, avoid it.

Was looking for an item the store showed they had 30 in stock but not on shelves when I went in. Spoke to the person behind the counter I explained there was none on the shelf they told me they had an order coming in and to come back later in the day or the following day but I explained they had 30 in stock and I had travelled to the store because it showed the product in stock.They would not entertain me,so I checked again and seen the click and collect option ordered it while outside the store in 15 minutes got a notification it was ready for collection. The person behind the counter did not know what to say blamed warehouse staff yet they did nothing and asked nobody to help while I was there. Got caught out badly just couldn't be bothered to help and I was the only one there wasn't rushed off there feet.

Absolutely terrible experience with JYSK Ireland.

I placed a store delivery order on 25th May and am now well past the advertised 13-day delivery timeframe. The product hasn't even been dispatched from Denmark, and there has been no meaningful update on my order.

To make matters worse, both the live chat and customer service phone line have been unavailable all day, leaving customers with no way to get answers or assistance.

My advice is simple: if the item isn't already in stock in your local store, don't order it.

Unfortunately, this isn't my first bad experience. Back in 2020, I ordered garden furniture online and waited nearly three months for delivery. When part of the order finally arrived, it was the wrong item. At the time, COVID and shipping delays were given as the explanation, but at least customer service could be contacted. Now, you can't even speak to anyone to find out what's going on.

Very disappointing service and not a company I would recommend based on my experiences.

Why are jysk taking online orders for items when they cant fufil said orders .

Placed a large order 2 weeks ago , order has been confirmed ( and the money debitrd from my account ) yet the items have not even been dispatched !!!!

Their website are now displaying 2 of the 3 items I ordered out of stock !!Yet they still have not refunded my 780 euro !

Customer service phone line is not active and the live chat is ALWAYS unavailable .

Needless to say I will never shop with this company again .

I have to say customer service is dreadful ..placed an order in blanchardstown over 1000e delivery due 26th may ..never happened tryin to communicate with a human being was neigh to impossible .rang store several times different excuse every time..had to hand it over to my son to deal with i couldnt do it anymore he rang the store on thur had a conversation with manager .hi presto order arrived today .very poor customer service .

Bought an outdoor lounge set. The main couch was broken and unfit for purpose. I emailed looking for replacement parts and over a month or more later I haven't received any reply or solution from their customer service

I ordered 2 items online as my local store did not have one of the items in stock.

I paid post and packaging for these items which was supposed to be delivered within 4 days.

I rang customer services (which is impossible to get through ) and when eventually after numerous attempts, they did answer after 45 mins they told me that they were sorry but that there was nothing they could do.

After I week I finally got my items. One of the items which is a Parasol base 25 kg in weight was damaged. The item was packed in a cardboard box. Not marked FRAGILE or was wrapped in anything to protect it.

Again I emailed them but after nearly 10 days no answer to request a new one. Tried ringing them but no answer.

I cannot even leave it back to my store as the items is 25 kg far too heavy.

The way this item was packed it was no wonder it was broken.

I will never buy from this company again if this is the way the treat their Customers. This is my first and last time buying from this Company.

Very disappointed Customer.

Appalling service from JYSK. Placed an order on April 14th, website said items were in stock and ready for a fast delivery. On ordering I was sent a confirmation email saying my order will be delivered to the provided address within 3-8 working days.

I waited and waited and after over 2 weeks of no updates I tried to contact customer service. I soon learned how difficult a process that is. The online chat function is never available. I also couldn't get through on the phone line, it said there were too many calls and to try later, I did many times but still couldn't get through.

I left it another week and had the same issue. After a crazy amount of attempts and an over an hour wait on the phone I finally got through to customer service. They told me they can see all my items were in stock and they couldn't see why it was held up. They said it must've been a mistake but they have pushed it forward and would leave the warehouse in the next day or two. I waited again and still nothing.

After a further two weeks I had to spend almost two hours of my working day trying to get through to customer service again. Once I did I was quickly told it was literally ready for dispatch and might even leave the warehouse that day.

I asked if I need to contact them again is there any better way as it takes too much time. They suggested the online chat which is never ever working. They couldn't get me off the phone fast enough.

I waited patiently again until nearly 2 weeks later I received an email from them cancelling my order. Why was I told numerous times that my items were in stock when they weren't? If I knew in the first place I would've arranged alternatives. How has it taken nearly 2 months to tell me that they can't fulfil the order? This company is blatantly lying to customers.

We bought a white wardrobe with sliding doors, enjoyed the ensemble process & have to admit changed e door trims a few times inorder to get it correct.

Downside was the parts and fittings were not in the packaging. Tried calling the shop & no answer after 6 to seven attempts. Had.to dŕìve 80kms round trip back to the shop where we bought the wardrobe and were handed the bag of fittings.

Overall we are happy with our white sliding doors wardrobe.

Have been looking for soap dispensers I picked up 2 marked up on deal for €3 originally €5. Queued as it was busy the cashier try to charge me five euro each when I said they were on offer.
She said to go and take a photo of the tag. And she could sell it to me at the special price. Lol I just walked out when she puts them back on the shelf she can check