K9 Corner Reviews 

99
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great experience buying from Ryan at K9 Corner. I was able to speak to him and discuss the item I was buying in great detail which helped my decision making. I’ll definitely be using the shop again... Toon meer

Beoordeeld met 5 van de 5 sterren

I want to thank K9 Corner owners on helping me with a probelm caused by the delivery drivers and mail. Not only did they send out a new bag of food they compensated me and let me keep the damaged ba... Toon meer

Beoordeeld met 5 van de 5 sterren

After my old ecollar gave up on me I wanted to try a different brand but I was unsure if this was the right descision. After speaking to Ryan at K9 Corner and discussing my Rottweiler and what brand w... Toon meer

Beoordeeld met 5 van de 5 sterren

Just a great, honest shop. You can actually reach the customer service line if there is an issue (which there rarely is). If I have questions about products etc, I can actually get answered by a pe... Toon meer

Bedrijfsgegevens

  1. Dierenwinkel
  2. ook in
  3. Dierenverzorgingswinkel

Geschreven door het bedrijf

K9 Corner is a UK-based retailer providing high-quality products for family pets and working dogs. Founded in 2021, the brand offers trusted leads, collars, toys, training gear, natural food, and supplements from top brands like Herm Sprenger, Eden, and KONG.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

99 reviews

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4,8

Alle reviews

(99)

62 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great experience buying from Ryan at K9…

Great experience buying from Ryan at K9 Corner. I was able to speak to him and discuss the item I was buying in great detail which helped my decision making.

I’ll definitely be using the shop again.

10 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant customer service

Just a great, honest shop. You can actually reach the customer service line if there is an issue (which there rarely is). If I have questions about products etc, I can actually get answered by a person and not a bot.
Good products, crazy fast shipping and reachable nice people who run it.
Can only recommend.

5 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I want to thank K9 Corner owners on…

I want to thank K9 Corner owners on helping me with a probelm caused by the delivery drivers and mail.
Not only did they send out a new bag of food they compensated me and let me keep the damaged bag damaged by the delivery, not only this, the owner rang me to ask me what the problems where and how he could put them right which was quite out of the norm seeing the society we live in, reminded my of the old days when people actually care.
So thank you again K9 Corner it is well appreciated.

11 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really happy with the customer service…

Really happy with the customer service from Ryan. Unfortunately, my e-collar developed a fault and wasn’t giving a consistent stimulation. I contacted them regarding the issue and they dealt with it quickly and efficiently under the warranty.

A replacement was arranged without any hassle, and I really appreciate how straightforward the whole process was. Faults can happen with any product, but it’s the way a company handles them that makes the difference. Would definitely recommend based on my experience with their customer service.
Ivy

2 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Been using K9 Corner for over a year…

Been using K9 Corner for over a year now. Deliveries have always been spot on. Had my 1st issue recently with my dog food delivery and the way they handled it; in such a prompt and professional manner is a real credit to them as a company.

Definitely recommend this company 100%

3 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

New Ecollar

After my old ecollar gave up on me I wanted to try a different brand but I was unsure if this was the right descision. After speaking to Ryan at K9 Corner and discussing my Rottweiler and what brand would work best for our needs, I received my new collar in a couple of days. All I can say is Ryan was really helpful and his knowledge is outstanding.

3 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Things happen

It wasn't all plain sailing with our order as it went missing in transit but the customer service was spot on!! They kept us in the loop , offered us a refund if we wanted to go elsewhere, a voucher for an apology.

We didn't go for the refund as we wanted to stay with this company.

Highly recommend

29 juni 2026
Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service. Had an issue with the dispatching of an item, responded very quickly, kept me informed at all times and dealt with the matter very quickly. Would definitely recommend.

8 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Top communication

Top communication, guidance, support and information. Went out of their way to support me in ordering the right equipment for me! 100% recommend!

10 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The worst service we have ever…

The worst service we have ever received. We bought a product and were promised delivery within 5-7 days. After a month and a half, we still have not received the product and have not received a refund, even though we have contacted them over 20 times demanding that the product be delivered or the order be canceled. They tell us stories over and over again. Be careful and stay away from them. We intend to file a lawsuit and demand a refund plus compensation.

As can be easily understood from your long and evasive answer, you continue to tell stories. You write that you asked the shipping company to return the product to you. If that is the case, then why do you insist on not refunding us the payment? It is a month and a half after the purchase, we have never seen the product, no one from customs has contacted us, it is not possible to contact customs in Greece, why do you still continue to hold money that does not belong to you? In addition, we only left Greece for 5 days and returned, what does it have to do with the shipment??? I repeat and present the facts: it's been over 40 days since the purchase, we haven't seen the product, no one has contacted us about the shipment, neither from customs nor from the courier company, and you have the money. As I wrote before, you are probably trying to make people lose and give up. This is not my case. I will file a lawsuit against you for the emotional distress and the payment you collected without providing any return. You know very well that the Distance Purchasing Law (online) requires you to return money to the customer immediately when he requests to cancel the transaction as long as he has not received the product. But as mentioned, you are trying to ignore the law, which is a shame.

25 juni 2026
Logo K9 Corner

Antwoord van K9 Corner

Thank you for the review.

We would like to set out the facts and timelines here for anyone reading, as we're a genuine and honest company that go above and beyond for customers and we feel it's important to address false claims.

Your placed an order for an international delivery from the UK to Greece. Your order was placed at 05:03am on 25 June 2026. It was picked, packed and handed to Royal Mail on a tracked international service (that you have received) the same day, with dispatch confirmation and tracking sent to you at 17:02 on 25 June 2026.

We should also correct another point. We do not advertise a 5 to 7 day delivery time on international orders. Our published timeframes apply to our UK Tracked 24 and Tracked 48 services. International Tracked does not carry a delivery guarantee, and this is clearly stated at checkout. Your order confirmation did give an estimated delivery window of Wednesday 1 July to Tuesday 14 July, but that is an estimate rather than a guarantee.

Tracking shows the parcel reached Greece and has been held at the Athens Air Mail Unit since 07:46 on 30 June 2026. Again you have a record of this but continued to accuse use of not sending the item at all. To reassure you further, we obtained written confirmation of this from Royal Mail on 29 July 2026 and provided it to you in full.

Royal Mail state that the recipient should have received notification from the customs authorities setting out what documentation is required, and that the parcel will not be released until customs have received that information and completed clearance. They recommend the recipient contacts the local customs office or the postal operator in Greece if no notification has been received. You confirmed that you have now left Greece which makes things more complex as you are no longer in the country you ordered an item to.

We cannot clear customs on a customer's behalf, so we have asked Royal Mail to arrange the return of the parcel to us instead. We confirmed to you in writing that we will refund your order in full as soon as the return is showing, and that commitment stands 100%.

Based on your feedback and to improve your customer experience we have now made updates to the notes on our international order page advising customers to avoid placing international orders to countries they are not in living in for an extended period of time.

Anyone who would like to see the tracking record or the Royal Mail correspondence is more than welcome to ask.

**UPDATE** 12.08.2026

A 100% refund for the cost of the item and and the cost of shipping was provided on the 08.08.2026. We emailed you to inform you of this action as the 30-day customs window to reject or return an item was reached. Despite not receiving the item back yet, we issued a full refund as promised from our first interaction with you. Hopefully you have now found an alternative supplier for your purchase.

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