Kafka Mercantile & Supply Co. Reviews 

The best menswear shop in the EU and across the pond.
Stellar selection.
Great prices.
The best shipping and return policy ever (they are the only shop I know of that has such a cool and lenient policy. 20e for overseas shipping, VAT and taxes included, on every order, is... unheard of).
Lightning fast replies.
Every measurement, place of fabrication and fabric details painfully listed on every item.
A staff composed of the nicest and most comprehensive menswear enthusiasts you can imagine. I mean, real people who love their stuff, not shady characters here to peddle you backyard deals.
What's not to love seriously.

Bought from here multiple times and thought it’s only right to write this. The variety of great brands here second to none, fantastic packaging, spot on with returns, and unreal customer service. Very few shops offer the basics anymore but this place ticks every box. Credit to Aberdeen, people need to support these independent stores more! 5* Lads

Always a great experience purchasing online with Kafka.

My first time buying from Kafka and I cannot praise them highly enough. Prompt delivery of my Danner shoes and the way they are packaged is second to none. Superb 5 star plus plus plus.
I certainly hope to but again from them.

I don't often submit reviews but my purchase of Orslow fatigues was an absolutely textbook example of how online shopping should be. Information on sizing on the website is clear, the transaction was straightforward and delivery was rapid. The packaging was exemplary and a handwritten thank you for the order was a very nice, personal touch.

have ordered a few bits from kafka, top quality gear and everything about them is class; the website, the packaging and handwritten thank you notes with every order, delivery time if you need to return anything it’s so easy and refunds are processed very quickly… you can just tell they are a proud independent who actually value their customers a very superior shopping experience to that of the endless JD or Mike Ashley owned shambles that inhabit the internet, very happy to be one of their patrons, keep up the excellent work

Great online shop, delivery and customer service.

Superb!!!!!

Simply the best online retailer of top quality menswear.
I cannot praise them highly enough.
Orders are processed and despatched promptly. They are packaged superbly, and the goods are always top quality.
There return process is also 2nd to none.
Thanks as always.
Ross.

One of the best shop for men in the UK , too bad since the brexit it take a bit longer but they made their possible with DHL for a complete service with VAT included .

One of the best clothes shops in the UK . The selection is spot on and regular discounts . Quick and easy returns and great customer service if you have any questions.

I have bought from Kafka a couple of times and their service is outstanding Shipping is quick, returns are easy, you get prepaid tax for overseas, and just an overall pleasant experience.

This is the first time this place has come on my radar and will definitely be using again. Bought a Battenwear packable anorak, it was the best price offered and eclipsed other companies used previously such as End, not only for price and speed of delivery, but the overall experience. Its good to discover trusted places and I'm confident this is one of them.

This is one of the best curated shops for modern menswear with excellent customer service. Recently, a jacket I bought a week ago got nicked in the pub. Gutted having to buy it again, especially after the sale ended. They sorted me out straight away. Also, some of the fastest shipping out there, always comes with a lovely handwritten note too. I could not ask for more!

Another order just arrived...always try to buy from independent stores and no one is more deserving of your custom than Kafka...proper store !! Cheers again guys...

Migliore esperienza di acquisto online, domande riguardanti l'oggetto con risposta in pochi minuti gentili ed esaurienti, sito fatto molto bene, semplicemente fantastico il sistema di spedizione che permette di scegliere se pagare le tasse di importazione o no in modo da evitare il fermo in dogana. Il giorno dopo l'acquisto il pacco risultava già spedito e dalla Scozia all'Italia è arrivato in brevissimo tempo. Il prezzo è stato il più competitivo trovato in rete.
Complimenti davvero, spero di potervi venire a trovare ad Aberdeen.

I agree with previous reviewers that the customer service from Kafka is really special. Their prices are very competitive and goods are packed and sealed with incredible care and dispatched immediately. I had cause to ring them with a question and the phone was answered immediately by a real person who was able to answer my question with knowledge and good humour. Really impressed and will be using again. Need to support independent businesses like this.

This is the second time I’ve bought something from Kafka, unfortunately I had to return the first purchase but on both occasions the level of service has been outstanding. For my most recent purchase I opted for next day delivery and they have not disappointed, the packaging is some of the most secure I’ve ever seen. Going in to 2023 I’ve decided to use more independent stores rather then the chain owned shops and Kafka are at the top of the list! Thanks!!

Awesome service from these guys.. I only bought a small priced item, but the dedication and detailing from this team made the purchase and experience feel super special..

‘Thank you’ for such a professional service!!

Been buying from Kafka for years, without doubt the best I've ever bought from. Consistently fantastic clothes and great fellas.

Fantastic service. There was a fault with some shoes I purchased and there customer service was phenomenal. Thanks and I will most certainly buy again.