Took a week for the pillow to soften up a bit. Was like sleeping on a concrete pillow night. Head, neck and shoulders were in tatters. Now it's been broken, it is very comfortable. Cannot comment on d... Toon meer
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Lees wat reviewers zeggen
Arrived promptly and well packed. A bit of a struggle to get into existing pillow protectors and pillowcases. Comfortable and only need one pillow where previously used two. Haven’t noticed a marked i... Toon meer
Fast on delivery but their returns service is another story. Their customer service is incredibly slow and I’ve been waiting nearly a month for my refund. I had to pay (£10) to post my return... Toon meer
Bedrijf heeft geantwoord
I purchased the reflux pillow and so far I’m very happy with it. It’s comfortable to sleep on and has helped quite a lot with my reflux at night. The whole ordering process was easy and delivery was o... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Kally Sleep brings you the ultimate ergonomic pillow. Developed in conjunction with leading Harley Street practitioners to promote healthy sleep posture.
Contactgegevens
Cavendish Square 18, W1G 0PJ, London, Verenigd Koninkrijk
- hello@kallysleep.co.uk
- kallysleep.com
3,3
Gemiddeld
858 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Purchased the Ultimate side sleeper…
Purchased the Ultimate side sleeper pillow. Price and delivery time were both good. On-receipt I was pleased to see that the pillow had not been vacuumed packed unlike other pillows I have purchased. Packaging was minimal but effective with good comms about the order and delivery. Pillow appears to be well-made with good materials. Would I buy another pillow from Kally, yes most probably.
24 mei 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Gerry,
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with your Ultimate Side Sleeper Pillow and that the ordering and delivery experience met your expectations.
It’s great to know you appreciated the packaging and product quality, and we’re especially pleased to hear that you would choose KallySleep again in the future.
Thank you again for your support!
Kind regards,
The KallySleep Team
Great for back pain
Sleeping with this pillow stops me rolling onto my front and prevents me from getting lower back pain issues, and aligns my spine. It's extremely comfortable and I'm sure I sleep more deeply as my airways aren't compromised.
Only haven't given 5 stars as the pattern on the cover isn't very attractive.
7 juni 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Annabel,
Thank you so much for your lovely review! We’re delighted to hear that the pillow is helping with your back pain and improving your sleep quality.
It’s fantastic to know that it’s helping support your spine and keeping you comfortable throughout the night — that’s exactly what we designed it to do.
We also appreciate your feedback regarding the cover pattern and will be sure to pass this on to our product team for consideration.
Thank you again for your support!
Kind regards,
The Kally Sleep Team
DO NOT ORDER FROM THIS COMPANY UNLESS YOU WANT TO LOSE YOUR MONEY
Pillows ordered were unsuitable followed the returns process to the letter, paid the postage only to be refunded £35 out of the £75 spent, the items were on the 14 day trial, one parcel i didnt even open so they were not even used. Complete con. You are lead to believe you will get a full refund. You cant contact by telephone to speak to anyone, the number listed on google is a private landline where the lady who answered said she was sick and tired of receiving phone calls regarding this company. I emailed three times before i received a reply. Complete shambles. Go to a reputable shop and buy your pillows from there.
1 juni 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Mrs Cockling,
Thank you for your feedback, and we’re sorry to hear that you were unhappy with your experience.
We have been in contact with you directly regarding your return, and we can confirm that you have received a full refund.
We apologise for any confusion or frustration caused during the returns process and appreciate your patience while we resolved the matter.
Kind regards,
The Kally Sleep Team
Unfortunately the pillows were not right…
Unfortunately the pillows were not right for us but I want to congratulate you for your customer service and gifting the returned pillows to a great charity.
Bravo!
2 mei 2026
Review zonder uitnodiging
Really disappointed this time round…
Really disappointed this time round. Ordered a U shape pillow around 4 years ago and it was perfect, no issues, binned after not needing it anymore. I’ve now ordered a new one for £50. Packaging was terrible, it was sent in was basically a bin bag, which arrived all ripped, even the plastic containing the pillow was ripped aswell! I was willing to ignore that, but then I realise the pillow has changed, where you place your shoulder it’s tight hardened material which I have already heard ripping sounds from, it’s really uncomfortable and painful, it’s shorter in length so less support for hips/legs.
With this being said I was looking to return under the 14 day return guarantee, and was looking to order a different type. After emailing on multiple occasions I’ve got no response, I’ve even tried on Facebook but that’s just an AI bot telling you to email the same address that you get no response from. So basically the 14 day return policy is pointless as you can’t do it anyway, even if it meant me paying for return postage I would have done so. Now I’m left with a large product in the house which is no good. AVOID
Order number #10124
2 mei 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Olivia,
Thank you for your feedback, and we’re very sorry to hear about your experience — especially as you had previously been happy with one of our pillows. We completely understand how disappointing this must have been.
We’ve checked our system and unfortunately we do not appear to have any correspondence on record relating to your order or return request. We would really like the opportunity to investigate this properly and help resolve the issue for you.
Please could you contact us directly at hello@kallysleep.co.uk quoting your order number #10124, and our customer care team will look into this as a priority.
Kind regards,
The Kally Sleep Team
Excellent product and a good service
Excellent product and a good service. I am happy with my reflux pillow which is comfortable and has helped my symptoms of acid reflux at night.
14 mei 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Celia,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your reflux pillow and that it has helped improve your acid reflux symptoms at night.
It’s wonderful to know you’ve found it both comfortable and effective — that’s exactly what we aim for.
Thank you again for your support!
Kind regards,
The Kally Sleep Team
Ordered item which broke within a week…
Ordered item which broke within a week of use and isn’t fit for purpose.
Such a shame as another product of theirs is amazing.
Shocking customer service, don’t reply to emails or contact forms, really really disappointing.
28 april 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Emily,
Thank you for your feedback, and we’re very sorry to hear about your experience. This is certainly not the standard we aim to provide.
We have been in touch with you directly and have now issued a full refund for the faulty item. We’re pleased that this has been resolved with you via email.
We apologise again for the inconvenience caused and appreciate you giving our products a try.
Kind regards,
The Kally Sleep Team
Product not received
I made an order in December and it never arrived. I have been contacting them and no response, I have not received my order or a refund.
8 december 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Cait,
Thank you for your review, and we’re very sorry to hear about your experience. That’s certainly not the level of service we aim to provide.
We’d really like to look into this and resolve it for you as quickly as possible, but we’ve been unable to identify your order from the details provided here.
Please contact us at hello@kallysleep.co.uk
with your order number so we can investigate and ensure this is put right for you.
Kind regards,
The Kally Sleep Team
Great pillows!
1 april 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi John,
Thank you so much for your lovely review! We’re absolutely delighted to hear that you’ve finally found the right pillow with Kally Sleep and that you’re finding it comfortable.
It means a lot to us - thank you for your support!
Kind regards,
The Kally Sleep Team
Over the years I have been searching…
Over the years I have been searching for the right pillow I have found ir in Sally sleep pillow so soft and so comfortable. I sis buy one last year it the is amazing. Thank u1
18 maart 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Katrina,
Thank you so much for your lovely review! We’re absolutely delighted to hear that you’ve finally found the right pillow with Kally Sleep and that you’re finding it so soft and comfortable.
It means a lot to us that you came back to buy again — thank you for your support!
Kind regards,
The Kally Sleep Team
No order received and no response
First time ordering off Kally. Not received order, customer service does not reply. I was excited to get my body pillow, very frustrated as no order, just want a refund now
20 maart 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Jessica,
Thank you for your review, and we’re very sorry for the delay and frustration caused with your first order. We completely understand how disappointing this must have been.
We have now been in touch with you directly and are pleased to confirm that this has now been resolved with you.
We sincerely apologise again for the inconvenience and appreciate your patience.
Kind regards,
The Kally Sleep Team
This pillow has been a game changer for…
This pillow has been a game changer for my neck pain. The Adjustable pillow is the perfect height and support I've been looking for. Super easy to order, arrived quickly. I'm sleeping better than I have in years and I've already recommended it to my family!!
25 maart 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Zachary,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that the Adjustable Pillow has made such a difference to your neck pain and sleep.
It’s fantastic to know you’ve found the perfect height and support, and we really appreciate you recommending us to your family as well.
Wishing you many more restful nights ahead!
Kind regards,
The Kally Sleep Team
I had a small issue with the cover…
I had a small issue with the cover after a couple of weeks, and they replaced it instantly for free, no fuss at all. On top of that, the ordering process was effortless.
24 maart 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Mr Clark,
Thank you so much for your kind review! We’re really pleased to hear that we were able to resolve the issue quickly and make the replacement process easy for you.
It’s also great to know that ordering was simple and hassle-free — that’s exactly the experience we want our customers to have.
Thanks again for your support!
Kind regards,
The Kally Sleep Team
Ordering was super quick and simple
Ordering was super quick and simple, and the pillow arrived right on time. It's honestly the best one I've ever used-perfect support and height for a side sleeper like me. Pleased so far.
20 maart 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Jason,
Thank you so much for your fantastic review! We’re delighted to hear that ordering was quick and easy, and that your pillow arrived right on time.
It’s great to know you’re finding it so comfortable and supportive — especially as a side sleeper, that’s exactly what it’s designed for.
We really appreciate your support and hope you continue to enjoy it!
Kind regards,
The Kally Sleep Team
Easiest order ever
Easiest order ever, arrived quickly. The body pillow is super comfortable so good value overall. Would definitely recommend!
19 maart 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Aaron,
Thank you so much for your lovely review! We’re really pleased to hear that your order arrived quickly and that you’re finding the body pillow comfortable — that’s exactly what we aim for.
We truly appreciate your recommendation and support!
Kind regards,
The Kally Sleep Team
Their customer service was very good
Their customer service was very good! My pillow cover got damaged and they replaced it for free, no questions, no guarantee needed. Super impressed!
17 maart 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Prince,
Thank you so much for your kind words — we really appreciate you taking the time to share your experience!
We’re delighted to hear that you were happy with the service and that we could resolve the issue quickly for you. We always aim to make things as straightforward as possible for our customers.
Thanks again for your support!
Kind regards,
The Kally Sleep Team
Where is my order
I ordered a body pillow last week from kally sleep.Despite numerous emails to request when I am going to receive my order,I have no response. Be very wary of buying from this company as they clearly don’t care about customer service
17 maart 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Ben,
Thank you for your review, and we’re sorry to hear about your experience. We have replied to your emails with an update explaining the situation regarding your order.
We understand how frustrating delays can be and apologise for any inconvenience caused.
If you have any further questions or haven’t seen our response, please check your spam/junk folder or contact us again at hello@kallysleep.co.uk and we’ll be happy to assist.
Absolute shocking customer service
Absolute shocking customer service! I should of read the review here 1st. It has been over a week since I should of recieved my order! Only email I received seems to be a standard response its the suppliers fault! Since then no further responses from them. It is frustrating now!
18 maart 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Kev,
Thank you for your feedback, and we’re very sorry for the frustration and delay you’ve experienced. We completely understand how disappointing this situation has been.
We have reached out to you directly to provide an update and have also offered to cancel your order and issue a full refund if you would prefer not to wait any longer.
Please do get back to us so we can resolve this for you as quickly as possible.
Kind regards,
The Kally Sleep Team
Poor quality and poor service
As someone who has experienced shoulder pain issues I ordered the side sleeper pillow based on the Which? review.
I didn't receive any order confirmation or dispatch email however it did arrive quickly.
The pillow arrived lumpy and misshapen and wasn't easy to reshape despite the claims. It was far too firm and uncomfortable.
I had no way of taking advantage of the 'free trial' offer as I had no confirmation of purchase other than a bank transaction, and I never received a reply to my email anyway.
Don't waste your money.
29 januari 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Laura
Thank you for your feedback, and we’re very sorry to hear about your experience. That certainly isn’t the standard we aim to provide.
Apologies if you didn’t receive the order confirmation or dispatch email — this may have been caught in a spam or junk folder, but we appreciate how frustrating that must have been, especially when you were trying to contact us about the pillow.
The condition you’ve described with the pillow arriving lumpy and misshapen doesn’t sound right, and we would really like the opportunity to investigate this for you and put things right.
Please could you email our customer care team at hello@kallysleep.co.uk with your name and order details so we can locate your order and assist you further. Thank you
Poor product, worse service.
I bought two pillows. One is defective - padding uneven, lumpy, impossible to even try to use. The other I used for 3 nights, and it is already misshapen. They were delivered to my garden and left in the rain, no note. Unable to get a response from Kally Pillows themselves and apparently I have to pay to return the items with no guarantee of refund for either pillows or postage even though they are defective. Also need to return within 14 days - guess this is why they don's repond, to run out the clock? Poor product, worse service. Would never use again.
20 februari 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Anon,
Thank you for your feedback, and we’re very sorry to hear about the issues you’ve described. This certainly isn’t the experience we want our customers to have.
We would really like to investigate this properly, including the condition of the pillows and the delivery concerns you’ve raised. Unfortunately, we’re unable to locate your order from the details provided here.
Please could you email us at hello@kallysleep.co.uk with your order number so we can look into this as a priority and work towards resolving the matter for you?
Kind regards,
The Kally Sleep Team
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