Took a week for the pillow to soften up a bit. Was like sleeping on a concrete pillow night. Head, neck and shoulders were in tatters. Now it's been broken, it is very comfortable. Cannot comment on d... Toon meer
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Lees wat reviewers zeggen
Arrived promptly and well packed. A bit of a struggle to get into existing pillow protectors and pillowcases. Comfortable and only need one pillow where previously used two. Haven’t noticed a marked i... Toon meer
Fast on delivery but their returns service is another story. Their customer service is incredibly slow and I’ve been waiting nearly a month for my refund. I had to pay (£10) to post my return... Toon meer
Bedrijf heeft geantwoord
I purchased the reflux pillow and so far I’m very happy with it. It’s comfortable to sleep on and has helped quite a lot with my reflux at night. The whole ordering process was easy and delivery was o... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Kally Sleep brings you the ultimate ergonomic pillow. Developed in conjunction with leading Harley Street practitioners to promote healthy sleep posture.
Contactgegevens
Cavendish Square 18, W1G 0PJ, London, Verenigd Koninkrijk
- hello@kallysleep.co.uk
- kallysleep.com
3,3
Gemiddeld
858 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Terrible after sales service
The customer service after purchase is abysmal. I have emailed them numerous times and not had any response.
The pillow flattens down in the middle during the night and won't regain it's shape or support.
I sent pictures so they could see this but to no avail
If you are planning to buy something they respond very quickly...
I did receive a reply after i submitted the first review and the problem was sorted and i am thankful for that, just a shame it took me writing a review to trigger a reply but it is all sorted out now.
6 februari 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi P and J
Thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologise if you feel your emails have gone unanswered — that’s certainly not the level of service we aim to provide.
We’re concerned to hear that your pillow is flattening in the middle and not regaining its shape, especially after you’ve already shared photos with us. This isn’t something we would expect, and we’d really like the opportunity to investigate this properly and put things right.
Please could you email us again at hello@kallysleep.co.uk
with your order number, referencing your previous correspondence? We will ensure this is reviewed as a priority and work with you toward a resolution.
Kind regards,
The Kally Sleep Team
Awful customer communication
Order confirmation came ok but as there stated more stock would be in on the 21st January, assumed that we would get confirmation of shipping or at least an acknowledgement or reply from three emails sent as there is no telephone contact number and the 'Chat' seems to be offline. Not impressed with the lack of communication as it seems on the face of it, along with these comments on this site, to be a scam but it also seems that some people have received their order, albeit weeks after the order......let's see what happens but I will be contacting the credit card company/cancelling the order if nothing happens in another week or so. Very disappointed as Which? promoted this.
15 januari 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Julie,
Thank you for your review, and we’re very sorry for the frustration caused by the lack of communication. We understand how concerning this can feel after the delivery delay.
We can confirm that your order has now been picked and packed. There was a delay in receiving stock from our supplier, which unfortunately impacted dispatch timelines, but this issue has now been resolved. Your order is progressing and will be on its way shortly.
We apologise that we didn’t communicate this more clearly and appreciate your patience while we worked through the delay. If you have any further questions or would like an update, please feel free to contact us at hello@kallysleep.co.uk.
Kind regards,
The Kally Sleep Team
Poor customer service
Bought two pillows as recommended by Which. Nice pillows but have a problem with one of them and have tried to contact them by many different methods but absolutely no response - very poor customer service
22 januari 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Ann,
Thank you for your review, and we’re really sorry to hear about the difficulty you’ve had contacting us. We’re glad to hear you like the pillows, but we apologise that you have not been able to get in contact with us.
Please could you try emailing our customer care team again at hello@kallysleep.co.uk, including your order number and details of the issue? We’ll make sure this is picked up and addressed as quickly as possible. Thank you
Kind regards,
The Kally Sleep Team
Poor communication and delivery but great pillows
Took a few weeks to get delivered- quite frustrating as it said on the website stock was arriving the day after I ordered. The company could do a better job of keeping people informed about the stock issues.
But as soon as I contacted them on Trustpilot and email the pillows were despatched, and they’re really comfy.
19 januari 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Hannah,
Thank you for your review. We’re very sorry for the delay with your order — the stock arrival was unfortunately delayed.
We’re pleased to confirm that all outstanding orders, including yours, have now been processed. We apologise again for the inconvenience and really appreciate your patience.
If you have any further queries or concerns please let us know at hello@kallysleep.co.uk
Kind regards,
The Kally Sleep Team
Late and unresponsive
I ordered on 12th January. The website says orders are sent next day. It’s now the end of the day on the 14th, my pillow hasn’t arrived, nor have I received any tracking info, and they haven’t replied to my email query.
14 januari 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Emma,
Thank you for your review, and we’re sorry for the disappointment caused. We have responded to your email and, as requested, have now processed a full refund for your order.
We apologise that we weren’t able to meet the next-day delivery expectation due to an out of stock item and appreciate you bringing this to our attention.
Kind regards,
The Kally Sleep Team
Following a recommendation by Which?
Following a recommendation by Which?, I placed an order for pillows with Kally Sleep. Having waited over a month, the pillows did not arrive. An email to them was not replied to.
To cut a long story short, the issues seem to be that they use Evri for their deliveries, and have a customer service department that is shy of speaking to customers.
Having cancelled my order, Kally Sleep did eventually process a refund, and I appreciate that.
Kally Sleep may have an excellent product, but I never got to see it. The directors of this company need to get a grip of what is going wrong.
13 december 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Mark,
Thank you for taking the time to share your experience, and we’re genuinely sorry that you didn’t receive your order. We completely understand how disappointing and frustrating this must have been, particularly after waiting such a long time.
We do use Evri as one of our delivery partners, and they generally have a strong delivery record for us. However, we fully acknowledge that they unfortunately failed on this occasion — and on a small number of others — which is something we take seriously and continue to review.
We also recognise that our communication fell short during this period, and we’re actively working on improving our customer service processes to ensure better responsiveness and clearer updates going forward.
We appreciate your acknowledgement that your refund was processed, and we’re truly sorry that you never had the opportunity to try the product itself. Your feedback has been noted and shared internally, as it helps us identify exactly where improvements are needed.
Kind regards,
The Kally Sleep Team
Company has zero customer service or contact information - contact form on the website just gets ignored.
The product I ordered never arrived. Have filled out the contact form several times and had zero response. Evri have told me the item was lost in transit, but I can't even get a single response from Kally Sleep about sending me a replacement. At this point, I have lost all faith in the company. Kally Sleep, if you see my review, I would like a full refund for my order - not a replacement as requested in my previous communication. You clearly don't give a hoot about your customers, and you continue to use the cheapest and worse delivery company that exists. You should at least be providing a contact number and an email address on your website so that customers can actually contact you - not just a form that you ignore.
2 januari 2026
Review zonder uitnodiging
Antwoord van Kally Sleep
Dear Natalie,
Thank you for your review, and we’re very sorry for the frustration caused by this experience.
We can confirm that the issue has now been fully resolved and a full refund has been processed for your order. We apologise for the inconvenience caused by the parcel being lost in transit and for the delay in reaching a resolution.
We do care deeply about our customers and always aim to resolve issues as quickly and fairly as possible. For clarity, our contact details — including our email address and customer service information — are available on our website, and we encourage customers to reach out directly so we can assist promptly.
We appreciate your feedback and regret that this experience did not meet expectations.
Kind regards,
The Kally Sleep Customer Service Team
Appalling customer service!
Due to what I believe are faulty items, I have been contacting the company since July 2025 to claim under their guarantee/warranty via multiple emails, live chats and via the contact us form on their website and none of my attempts have been acknowledged or responded to. I have never known such silence and lack of respect for pre-existing customers. Since seeing the most recent reviews on here I can see that I am not alone with this experience. Order: 305531
27 juli 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Ryan,
Thank you for getting in touch, and I’m very sorry for the frustration caused by the delay in our communication. We completely understand how disappointing this experience must have been and apologise that your earlier attempts to contact us were not acknowledged sooner.
We can confirm that we have since responded to your enquiry and that the issue with your order 305531 has now been resolved by arranging replacement items under our guarantee.
Please accept our sincere apologies for the inconvenience and for any impression this may have given. This is not the level of service we aim to provide, and we are reviewing our processes to prevent this from happening again.
If there is anything further we can help with, or if you have any additional questions once the replacements arrive, please don’t hesitate to contact us directly and we’ll be happy to assist.
Pillow of poor quality
Pillow of poor quality - way too fat. Oddly many of the 5 Star reviews are not reflected in the description!!
23 december 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Dear Julian,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the pillow wasn’t the right fit for you. Comfort can be very personal, and what works well for some customers may not suit everyone.
The pillow has received a high number of 5-star reviews from previous customers and was also independently tested and awarded Best Buy by Which?, which we’re very proud of. That said, we fully understand that individual preferences vary.
If you’re unhappy with your purchase, please do get in touch with our Customer Service team and they’ll be more than happy to help explore a solution for you.
Thank you
Kind regards
The Kallysleep team
Wrong size sent, no response from customer services
Ordered a pair of pillow cases to fit a Kally Sleep pillow I have. Despite checking the sizes online the pillow cases I was sent were too small. I’ve tried contacting customer service about an exchange for the correct cases but they haven’t responded (not even a holding message to say they’ll respond at some point). There’s no number to call to speak to anyone and it’s not even clear on the website how to return the items for a refund (you’re directed to contact customer service). Not great.
EDIT - Order #6445. You have all of these details from the repeated emails I’ve sent. They’ve just been ignored for over a week. Asking me to send another email is a bit of a joke. Read the emails previously sent.
11 december 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi T Wims,
Thank you for your feedback, and we’re sorry to hear about the issue with the pillowcases. We have asked for some additional information so we could locate your order and arrange an exchange or refund, but we haven’t yet received those details.
Please get in touch with us at hello@kallysleep.co.uk
with your order number and the size you received, and we’ll be very happy to resolve this for you as quickly as possible.
Kind regards,
The Kally Sleep Team
No response to email chase
Placed order ( #6235 confirmed) on order says stock due in 28th November, now the 14th December and not heard anything despite money being taken. Have emailed through to chase and nothing back.
Again unfortunately seems to be a traight reading through other reviews. Buyer beware
EDIT: Can you give me some kind of idea when I can expect the items if I stick with the order?
EDIT: pillows now received and have changed the star review to 3 as they are of good quality. Just need to sort out the delivery expectations
14 december 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Oliver,
Thank you for your review, and we’re very sorry for the delay and lack of communication you’ve experienced. Your order was placed as a pre-order for the Side Sleeper Pillow, and while the stock did arrive as expected, the exceptionally high demand has meant it’s taken longer than anticipated to process the large volume of backorders.
We completely understand how frustrating this is, especially as payment was taken at the time of ordering, and we apologise that we didn’t keep you better informed. Your order is still being processed, but if you would prefer to cancel and receive a full refund, please contact us at hello@kallysleep.co.uk
and we’ll take care of this for you straight away.
Thank you for your patience, and we’re sorry that your experience hasn’t met expectations so far.
EDIT: Your order has now been shipped. Please contact us if you have any further issues. Thank you
Kind regards,
The Kally Sleep Team
Well done Kally Sleep
After my first communications to Kally Sleep concerning non-delivery were not responded to, I posted a negative review and Kally Sleep responded quickly and positively to put things right.
The pillows arrived soon after and they are superb. Both my wife and I have slept really well from the first time we used them and we are very pleased with our purchase.
Well done Kally Sleep!
13 december 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Dick,
Thank you for your review, and we’re sorry for the frustration caused by the lack of communication. Your order was placed for a pre-order item, The Ultimate Side Sleeper and your message to us was sent over the weekend. Our customer service team operates Monday to Friday, so there was unfortunately a delay in responding.
We completely understand how concerning it can feel to be waiting without an update, and we apologise that this wasn’t clearer. Your order remains scheduled to be fulfilled once all pre-orders are processed, but if you would prefer to cancel and receive a full refund, please let us know and we’ll arrange this promptly.
Thank you for your patience, and we’re happy to help resolve this in whichever way works best for you.
Kind regards,
The Kally Sleep Team
Felt good initially but quickly lost…
Felt good initially but quickly lost shape , now my neck is stiffer than it ever was :(
*Edit. i missed the deadline to reply, didnt know there was one.
The link to trustpilot is generated when someone purchases from you so i don't know why you cant see that i bought 2 pillows. (David Thomas)
The pillow raised my head so much that I started snoring for the first time and lying on my side resulted in permanent pain and stiffness. Switched back to old pillows and within 48 hrs my neck was back to normal.
13 december 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Dear Dave T,
We’re really sorry to hear that the pillow hasn’t performed as expected and that you’re experiencing discomfort — that’s certainly not what we want for our customers.
At the moment, we’re unable to locate an order linked to this review. If you could please contact our Customer Service team directly with your order details, we’d be very happy to look into this and see how we can help resolve the issue for you.
We appreciate you taking the time to share your feedback and hope we can assist further once we have the relevant information. Thank you
Kind regards
The Kallysleep Team
Very, very poor…
Sent items by Evri who failed to deliver to the correct address (or failed to deliver), and no response from Kally Customer Service. And no pillows, so will need to resort to reclaiming my payment through credit card or Small Claims Court. Very, very, poor.
10 december 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Paul,
Thank you for your feedback, and we’re very sorry for the frustration caused. We are currently investigating the delivery issue with Evri to understand what has happened with your parcel.
We have also replied to your recent email to update you on the situation, and we’ll continue to keep you informed as we work to resolve this as quickly as possible.
We sincerely apologise for the inconvenience and appreciate your patience while we get this sorted.
Kind regards,
The Kally Sleep Team
Cancelled order & refunded
I ordered 2 pillows on the 28th November. I haven’t yet received them and I just read all these bad reviews so instantly cancelled my order. Within half an hour I had been refunded. Hopefully I dodged a bullet.
28 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Lisa,
Thank you for your review. We’re sorry to hear that you felt the need to cancel your order, but we’re glad we were able to process your refund quickly for you.
If you ever reconsider or have any questions about our products or service, we’re always here to help at hello@kallysleep.co.uk
Kind regards,
The Kally Sleep Team
I would really like to know where my…
I would really like to know where my order is (5963]. email sent to (presumably) Customer Services but so far no reply. Product was supposed to be back in stock at the end of November.
10 december 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Pamela,
Thank you for your review, and we’re very sorry for the delay regarding your order. We understand how frustrating this has been. As previously mentioned you ordered a pre-order product which means we were waiting on the stock to be delivered.
We’re currently working to get your order dispatched today, and we truly appreciate your patience while we finalise this.
If you need any further updates, please feel free to reach out to us at hello@kallysleep.co.uk
Kind regards,
The Kally Sleep Team
Order #5531 not received
Order #5531
I was willing to give the benefit of the doubt. But then I read another review who received exactly the same response as me when chasing my order: "The stock for this order has arrived and the team is working to get this order out the door as soon as possible as there are a number of backorders to process."
I am now starting to believe this is not genuine and that is very disappointing.
I have only ever received 1 email with the quoted statement above and nothing since even after chasing on another 2 occasions. The delivery on the website says 2-4 days - be honest and upfront, if someone asks when the item can be expected - tell them! My view may change if I ever receive the pillow....
24 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Nicola,
Thank you for sharing your feedback, and we’re very sorry for the frustration caused by the delay. We completely understand how disappointing this has been, and we sincerely apologise for the lack of timely updates.
You purchased a pre-order item, and due to an unexpected surge in demand we have received thousands of orders for this product. Our team has been working through the backlog as quickly as possible during a very busy period, and we are processing orders in the order they were received.
We expect to have your pillow dispatched shortly, and we’re hopeful it will be delivered this week. We truly appreciate your patience and apologise again for the inconvenience caused.
If you need any further help, please feel free to reach out to us at hello@kallysleep.co.uk
Kind regards,
The Kally Sleep Team
Very disappointed with the side sleeper…
Very disappointed with the side sleeper pillows. I ordered 4 (big mistake to order 4 without trying) I tried one pillow and found it to be horribly uncomfortable. Very hard pillow and one corner was not filled and I couldn't puff it up so that it would fill. I wish I had read previous reviews and bothered to read the return policy. Returns are at customers cost. To return mine it was £15.00. I could have bought a pillow for that price probably better than the Kallysleeper. Buying a pillow I now realise should be done hands on and feel not online. Expensive mistake.
5 december 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi J Ives,
Thank you for sharing your feedback, and we’re sorry to hear that the Side Sleeper Pillows weren’t the right fit for you. Comfort is incredibly personal, and while this product is one of our most highly reviewed with a very low return rate, we completely understand that it may not suit everyone.
We’re also sorry to hear about the corner of the pillow not being filled correctly — that certainly doesn’t sound right. If you haven’t already done so, please feel free to contact us at hello@kallysleep.co.uk, as our team will always try to help in cases where the product may be faulty.
Thank you again for taking the time to leave your review.
Kind regards,
The Kally Sleep Team
Free replacement
They replaced for free the cover of my pillow without question and without a guarantee. Super impressed.
30 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Gellman Family,
Thank you so much for your lovely feedback! We’re delighted to hear that you were happy with the service you received and that we could help promptly with your pillow cover replacement.
We’re proud to stand behind our products and always aim to make things as easy and reassuring as possible for our customers — so it’s great to know we got it right for you.
Thanks again for choosing Kally Sleep!
Kind regards,
The Kally Sleep Team
Not received item - now received and pleased
I ordered the side sleep pillow on 10th November understanding that it would be back in stock on 13th November. Like so many people, I have not received my order which is really concerning and disappointing. I would not recommend this company.
Update in response to Kally sleep
I am not sure why you canot find my order. I received an email from Shelley at Kally sleep on 30th November apologising for me not receiving my order saying "The stock for this order has arrived and the team is working to get this order out the door as soon as possible as there are a number of backorders to process." My order number is #4942. It has not been delivered. A separate order has been delivered but not order number #4942.
Update
Received pillows! Wanted to update to say that they are really very good! I am very very pleased with them. Alls well that ends well,
30 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Lucy,
Thank you for your review, and we’re very sorry to hear about your concerns. We’ve checked our system, and the tracking information shows that your order has been successfully delivered. We also don’t appear to have any record of correspondence from you regarding any delivery issues.
Please could you contact us at hello@kallysleep.co.uk with your order details so we can look into this immediately and make sure everything is resolved for you? We’re more than happy to help.
Kind regards,
The Kally Sleep Team
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