Took a week for the pillow to soften up a bit. Was like sleeping on a concrete pillow night. Head, neck and shoulders were in tatters. Now it's been broken, it is very comfortable. Cannot comment on d... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Arrived promptly and well packed. A bit of a struggle to get into existing pillow protectors and pillowcases. Comfortable and only need one pillow where previously used two. Haven’t noticed a marked i... Toon meer
Fast on delivery but their returns service is another story. Their customer service is incredibly slow and I’ve been waiting nearly a month for my refund. I had to pay (£10) to post my return... Toon meer
Bedrijf heeft geantwoord
I purchased the reflux pillow and so far I’m very happy with it. It’s comfortable to sleep on and has helped quite a lot with my reflux at night. The whole ordering process was easy and delivery was o... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Kally Sleep brings you the ultimate ergonomic pillow. Developed in conjunction with leading Harley Street practitioners to promote healthy sleep posture.
Contactgegevens
Cavendish Square 18, W1G 0PJ, London, Verenigd Koninkrijk
- hello@kallysleep.co.uk
- kallysleep.com
3,3
Gemiddeld
858 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
poor communication regarding delivery,
As so many others have said, very poor communication regarding delivery, not responding to emails and still waiting for two pillows weeks later.
28 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Mary,
Thank you for your review, and we’re very sorry to hear that you haven’t received your order. We’ve checked our system and unfortunately we don’t appear to have any correspondence from you or at least the name you have provided in this review, so we haven’t been able to identify your order.
Please contact us at hello@kallysleep.co.uk with your order number and we’ll be more than happy to sort this out for you as quickly as possible.
Thank you again for your patience and feedback.
Kind regards,
The Kally Sleep Team
Don't order from here!!!
Don't order from here!!!
I ordered at the end of September, pillow never arrived, I emailed and got a response that it was on preorder, nowhere on the website had it mentioned this and it was showing as on it way on the tracking... contacted customer services who did not care and then when I emailed again a month after my order asking for an update I never even got a response. Save yourself the hassle and look elsewhere.
28 september 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Abigail,
Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced. We can see that your order is currently showing as in transit with our delivery partner, Evri, but it appears to be delayed. We have previously raised an investigation with them to find out what has happened and to get this resolved as quickly as possible.
We sincerely apologise for the lack of clarity and for any confusion regarding the preorder status at the time of purchase. We understand how disappointing this experience has been and we’re working to improve both communication and tracking visibility going forward.
As soon as we have an update from Evri, we will be in touch. If you’d prefer not to wait, we’re also happy to arrange a full refund — just let us know.
Kind regards,
The Kally Sleep Team
No delivery, no updates, no communication
I ordered 2 pillows on November 1st, 26th November I have had no update regarding shipping, no pillows have been delivered.
I have attempted to contact Kally Sleep both via their website contact form and by email and have had no acknowledgement of my contact nor any update.
I am in the process of continuing to pursue the company after taking a chance to try them (away from my usual - Emma) and I am really disappointed, hopefully I can get a refund.
26 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Shannen,
Thank you for your feedback, and we’re very sorry for the frustration caused. We did email you with an update confirming that your order is still scheduled for delivery, and we’re working to get it to you as soon as possible.
However, if you no longer wish to wait, please just let us know and we’ll be happy to cancel the order and issue a full refund right away.
We appreciate your patience and are here to help resolve this as quickly as possible.
Kind regards,
The Kally Sleep Team
Non communicative
Today is the 25th November, on 22nd October I paid for some pillows. I did get an email a couple of days later saying that they had sold out, but my order was being placed on a 'back order'.
Since then I have contacted them thrice, email (twice) and live chat (once) - no replies and no pillows :)
22 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Steve,
Thank you for your feedback, and we sincerely apologise for the delay and lack of communication. We understand how frustrating this has been — especially after waiting since October.
Your order was placed on backorder due to stock running out sooner than expected, but we’re pleased to confirm that your order has now been shipped and should be with you shortly.
We’re sorry again for the inconvenience and appreciate your patience. If you need any further assistance, please feel free to contact us at hello@kallysleep.co.uk
Kind regards,
The Kally Sleep Team
Still awaiting order, no communication
I’ve emailed Kelly sleep twice but no response. Ordered pillows on 7th Nov which were on pre order to be sent out on 13th Nov. No communication back from the company or any sign of my order. It seems they do actually reply here so would appreciate a response. Terrible customer service.
7 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Aarti
Thank you for your feedback, and we sincerely apologise for the delay and lack of communication. We understand how frustrating this has been — especially after waiting since the 7th of November.
As you are aware, your order was placed on backorder due to stock running out sooner than expected, but we’re pleased to confirm that your order has now been shipped and should be with you shortly.
We’re sorry again for the inconvenience and appreciate your patience. If you need any further assistance, please feel free to contact us at hello@kallysleep.co.uk
Kind regards,
The Kally Sleep Team
Still awaiting for a delivery
On the strength of a Which? Magazine test, I paid for an order on 2/11/25 for a Kally Sleep pillow that at the time stated delivery for 17/11/25 when they will have stock. On 14/11/25 I send a message via their Kally Sleep virtual chat requesting delivery update, but did not receive any confirmation, acknowledgement or response from the virtual chat. On 17/11/25, I write to Kally Sleep on their online contact form (note that no telephone number can be found), as I notice that the item is NOW in stock for next day delivery on the Kally Sleep website. On 18/11/25, I’m informed by Kally Sleep email ‘not entirely sure what's happened here but I suspect you ordered just as the stock ran out and the order is sitting in the back-order which means it's waiting for stock’. I choose the following option given by Kally Sleep to me: ‘Wait for the next replenishment of stock – more stock is due to arrive tomorrow the 19th November, and your order would likely be delivered shortly afterwards’. I informed Kally Sleep 30 minutes after their email to me. On 20/11/25 Kally Sleep email ‘The stock for this order has arrived and the team is working to get this order out the door as soon as possible as there are a number of backorders to process’. So no anticipated dispatch/delivery date at all. Now, having ordered on 2/11/25, I would have thought my single pillow is one of those back orders, but the inference is that there are customers waiting even longer than me to receive their Kally Sleep pillow.
This review is a factual status and experience of the service I’ve encountered with Kally Sleep. Unfortunately, the lowest single star rating is given as the Kally Sleep virtual chat did not result in any response, Kally Sleep does not have a customer service contact telephone number and I still do not have visibility of any delivery date, even though it’s still listed as ‘in stock for next day delivery’.
Ignorantly, I didn’t check Kally Sleep on before ordering, mainly as a result of the Which? Magazine product test. If I had checked Trustpilot in advance, I probably wouldn’t have ordered a Kally Sleep pillow, since customer service is as important as the product itself. I trust my experience will further assist in any potential Kally Sleep customers to decide if they’d order from Kally Sleep.
I’ll happily update this review experience if I receive and meaningful updates or the pillow itself.
———————-
1st update. Thank you for your reply. Please understand that I already have an open communication with Kally Sleep using the provided email address, which replies are described above. Opening another email would just confuse, besides it shouldn’t be necessary for a Trustpilot review to expedite Kally Sleep in fulfilling an order, especially if it means my prioritisation results in another innocent customer being pushed back in the queue. I appreciate Kally Sleep responding, but if most customers who ordered such a pillow have now received their orders, then mine should be ready for dispatch. I trust that Kally Sleep should be able to determine any remaining, unfulfilled orders via your logistics systems, and from there, I will be notified that my simple, single pillow order will be dispatched.
———————-
2nd update
Finally, today I receive a shipping notification email on 27/11/25.
———————-
3rd update
Finally arrived 28/11/25 with multiple emails and this Trustpilot review, from an original 2/11/25 pre-order date for 17/11/25 delivery.
21 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi InMINI,
Thank you for sharing your feedback, and we’re very sorry for the frustration and inconvenience caused by the delays with your order. We completely understand how disappointing it is to experience multiple revised dispatch dates without clear updates, and we sincerely apologise.
Due to an unexpectedly high demand for the Ultimate Side Sleeper Pillow, our stock replenishment was repeatedly delayed, particularly due to transportation issues. While we provided estimated dispatch dates in good faith, these delays meant we could not meet them, and we acknowledge that our communication should have been clearer and more proactive during this time.
Please be assured that we are actively working to improve both our stock management and communication processes so that experiences like this are not repeated.
Most customers who ordered the Ultimate Side Sleeper Pillow have now received their orders. We’d really like to investigate your case specifically, but we’ve been unable to locate your details. Could you please email us at hello@kallysleep.co.uk
with your order number? Once we have this, we will prioritise your case and work to resolve it as quickly as possible.
Thank you again for your patience, and we hope to put this right for you promptly.
Appalling customer service
Ordered on 21st October, then told item was out of stock, then told it would be delivered around 15th November. Still waiting and getting absolutely no response from customer service. Awful.
UPDATE
Received my order 27/11/2025. Hopefully Kally Sleep will improve communication with their customers in the future.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Gary,
Thank you for your feedback, and we’re very sorry for the delay and lack of communication you experienced with your order. We understand how frustrating it is to be given revised delivery dates without clear updates.
We’re pleased to confirm that your order has now been dispatched and is on its way to you. You should receive it very soon.
We sincerely apologise for the inconvenience caused and appreciate your patience. If you need any further assistance, please don’t hesitate to contact us at hello@kallysleep.co.uk
Kind regards,
The Kally Sleep Team
Very very slow
I didn’t receive the product yet, but I feel like I need to write my experience for everyone to know. When (or if) I receive the pillows I might add another star.
Preordered 2 pillows that were supposed to be sent on 13th November. On 13th they didn’t send anything and said it will be sent on 18th. On 18th, of course they didn’t send anything, then finally on 20th I received a reply that the order will be sent as soon as possible. Now I’m waiting… weird that I have to wait that long for a couple of pillows. Even if I will love them, I can’t give more than 2 stars just because of all of this headache.
19 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Samuel,
Thank you for sharing your feedback, and we’re very sorry for the frustration and inconvenience caused by the delays with your pre-order. We understand how disappointing it has been to experience multiple revised dispatch dates, especially without clear updates along the way.
Your order was part of a pre-order batch due to unusually high demand for the Side Sleeper Pillow, and while we expected stock to arrive on the dates initially advised, delays in transportation unfortunately pushed this back further. We should have communicated these changes more clearly and promptly, and we sincerely apologise for the confusion and inconvenience this caused.
We’re working hard to improve our stock visibility and communication process, so experiences like this don’t happen in future.
Thank you for your patience — we hope your pillows will arrive very soon, and that once received, you’ll find them worth the wait. If you need further help in the meantime, please don’t hesitate to get in touch at hello@kallysleep.co.uk
Kind regards,
The Kally Sleep Team
Kally Side sleeper pillow
Kally Side sleeper pillow
After a long wait my 'side sleeper' pillow arrived. Rather than use it straight away, I decided to try it out for half an hour in its packaging, as it seemed very hard and wrongly shaped for the side sleeper style of pillow.
I found the pillow to be far too hard and uncomfortable, offering no specific support for my neck as detailed in the Kally advert.. So I contacted the company for a return label and was told they do not accept 'used' returns but that I should send my unwanted pillow(at my own expense) to a charity -name and address given by Kally - and that Kally would refund my money when the charity confirmed receipt of the pillow. I have not done this and intend to contact Trading Standards to report the pillow as 'Not fit for purpose'. Both the filling and firmness are completely wrong for the support the pillow is supposed to give I would have expected it to be filled in layers with an indentation for the head - as on other side sleeper pillows - but it is in fact packed with a cheap coarse grey hollow fibre material that has no shape or 'give' in it. Not worth the price at all!
29 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Anluise,
Thank you for sharing your feedback, and we’re very sorry to hear that the Side Sleeper Pillow wasn’t the right fit for you. While this product is one of our most highly reviewed pillows with a very low return rate overall, we understand that comfort is personal and won’t be the same for everyone.
We don’t appear to have a record of further communication from you regarding this issue, but we’re more than happy to look into it and help resolve the matter. Please contact our customer care team at hello@kallysleep.co.uk with your order details so we can review your case and assist you directly.
Kind regards,
The Kally Sleep Team
Ordered over a month ago following…
Ordered over a month ago following Which magazine review. Still waiting no communication.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Graham,
We’re very sorry to hear that you haven’t received your order. We’ve checked our system and can’t find any correspondence from you, so we haven’t been able to identify your details or look into this properly.
Please get in touch with us at hello@kallysleep.co.uk
so we can locate your order and resolve this for you as quickly as possible. We’re here to help and want to make this right.
Kind regards,
The Kally Sleep Team
Terrible customer service,
Following so many other recent reviews, zero communication from this woeful customer services . The popularity of the which review means that they are out of stock of the side sleeper pillows. However why do they not mention this and apologise in any of the communications on this website? My order was number 4338.
12 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi David,
Thank you for your review, and also for getting in touch with us via email. We’ve explained the situation with your order directly, and we really appreciate you taking the time to share your suggestions on how we can improve our service going forward.
We’re sorry again for the inconvenience caused during this busy period, and your feedback will certainly help us make positive changes.
Kind regards,
The Kally Sleep Team
Horrendous customer care…
I have had an horrendous experience dealing with Kally Sleep. I ordered a baby nest as a gift for a newborn, the item never arrived. Contacting customer services is like wading through treacle, eventually I got a response together with a promise of them sending the item immediately. This has not happened, as far as I am aware the item has not even been processed yet. It's particularly annoying as it is a gift. Once again I am trying to contact them with absolutely zero response. I very much recommend anyone not to buy from this company.
6 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Angela
Thank you for your feedback, and we’re really sorry to hear that you’ve had a poor experience on this occasion.
We experienced a delay in receiving stock from our supplier, which unfortunately impacted the dispatch of some Baby Nest orders. The stock arrived late but all pre-ordered Baby Nests have since been dispatched.
We sincerely apologise for the inconvenience and frustration this delay has caused, especially as the item was intended as a gift.
If you have any further questions or concerns please email us at hello@kallysleep.co.uk
Kind regards,
The Kally Sleep Team
Poor quality and no response from customer service
I ordered two side sleeper pillows that were lumpy and half filled. I assumed it was a quality assurance mistake, so emailed Kally Sleep with photos and a video. They didn't respond to that and several follow up emails over several weeks. They only responded after i sent a final email advising I had requested a chargeback by my credit card issuer and that I was exercising my right to a refund under the Consumer Rights Act 2015. Kally Sleep instructed me to send the pillows to a charity, completely ignoring the fact that the pillows were inadequate and the refund request. No customer should be out of pocket for a business's faulty product.
I only purchased from them because Which.co.uk rated them highly. I reported the poor experience back to Which, which they'll hopefully take on board and not ever recommend this poor excuse for a business again.
Update: They've replied below. Funny how I get a same-day response when posting about my experience publicly or after my 4th email to customer service about a charge-back. This company has had 5 opportunities to rectify the issue. I hope others see through how non-genuine this response is.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Catherine,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. We apologise for any lack of communication — that’s certainly not the level of service we aim to provide.
Unfortunately, we’ve been unable to locate your order or find any record of the emails or communications you mentioned. We’d really like to look into this properly and make things right for you.
Please contact us at hello@kallysleep.co.uk with your order details so our customer care team can investigate this further and resolve the issue as quickly as possible.
Kind regards,
The Kally Sleep Team
lumpy pillow with a poor fitting case
lumpy pillow with a poor fitting case. Not with £50
8 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Alastair
Thank you for your feedback, and we’re really sorry to hear that you’re unhappy with the quality of your pillow. We haven’t received any contact from you regarding this issue, but our customer care team would be more than happy to help.
If you’re not satisfied with your purchase, please get in touch with us at hello@kallysleep.co.uk — we can arrange a return or replacement and ensure this is resolved for you as quickly as possible.
Kind regards,
The Kally Sleep Team
Delay but a positive review
There was a delay with my order, and there was a lack of communication unfortunately. However, my pillows have arrived and they are as good quality as my previous order and I would recommend them.
6 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Leoni,
Thank you so much for your kind words and for recommending us — we really appreciate it! We’re very sorry for the delay in getting your order to you, but we’re delighted to hear that you’re happy with your pillows and the quality met your expectations.
Thank you again for your patience and continued support.
Kind regards,
The Kally Sleep Team
3weeks later never received my order
I’ve placed an order on 12th of October, and here we are 4th of November and never received the 2pillows and pillow case. After several emails requesting update, they only replied once to say it’s out of stock and today my order has been cancelled. Appalling customer service! Don’t waste your money!
The company replied underneath implying I requested the cancellation of the full order which is not the case.
4 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Mirela,
Thank you for your feedback, and we’re very sorry to hear about your disappointment. We made it clear that the item you ordered was temporarily out of stock and would be processed as soon as new stock arrived.
After receiving your message expressing that you were dissatisfied and no longer wished to wait, we understood this to mean you preferred to cancel your order. We therefore processed the cancellation to avoid causing you any further frustration and delay.
We apologise again for the inconvenience and appreciate your understanding.
Kind regards,
The Kally Sleep Team
I would gladly rate this higher
I would gladly rate this higher. I've not received any pillow or any notice but they have taken my cash. My order is 4257. I will give them 48hrs or will contact my credit card provider. The problem seems to be that they never had any stock of the product ordered, however there was no communications to me on email and their website stated would be with me in a few business days. Guess what after reading my message on Trustpilot it looks like they took the huff and cancelled my order so I'm back to the beginning. I've changed my score as there CS seems to work, if they could just improve the order communications. I'm not telepathic yet!
19 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Robert,
Thank you for your feedback, and we’re very sorry for the confusion surrounding your order. It appears that you placed a pre-order for an item that is due back in stock next week, and your order would have been shipped as soon as the new stock arrived. Please check your order confirmation email that you was emailed over to you when you placed the order.
However, as it seems you weren’t aware that this was a pre-order, we’ve processed a full refund to avoid any further inconvenience. We completely understand your frustration and apologise that this wasn’t made clearer at the time of purchase.
Kind regards,
The Kally Sleep Team
Returns accepted but post at your cost.
Delivery delayed by lack of stock. Found the side sleep pillow too firm and generally uncomfortable. Returned product but this at my own expense to a tune of £10. General unsatisfactory.
26 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi David
Thank you for sharing your feedback. We’re sorry to hear that the pillow wasn’t quite right for you. We do cover delivery costs and offer customers the opportunity to trial our products, as we understand that comfort can be very personal.
While many customers love our pillows, we know they won’t be perfect for everyone. In such cases, we usually ask customers to donate their pillow to our chosen charity, as we’re unable to recycle used items for hygiene reasons.
We truly appreciate you giving Kally Sleep a try and will continue working hard to ensure every customer has the best possible experience.
Kind regards,
The Kally Sleep Team
Wrong pillow delivered no response from company
Wrong pillow delivered, emails and contact form sent to Kally with no response. Zero customer service.
19 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Chris
Thank you for your feedback, and we’re sorry for the confusion with your order. Our records show that you ordered a Sports Body Pillow and received a Standard Core Body Pillow along with a Sports Cover, which is the correct configuration for that product.
If this isn’t what you received, please get in touch with us at hello@kallysleep.co.uk so we can look into it right away and resolve the issue for you.
Kind regards,
The Kally Sleep Team
Very poor design, cheap fabric
Very poor design, cheap fabric and terrible stitching. Had my u-shaped pillow for 2 months and it's ripping open already just from my head resting on the inner bend.
Not impressed considering cost.
26 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Laura,
Thank you for sharing your feedback, and we’re very sorry to hear that your U-Shaped Pillow developed a fault — that’s certainly not the quality we expect from our products.
We’ve identified your order and have already shipped a replacement to you. We hope the new pillow meets your expectations and provides the comfort and durability you were looking for.
If you experience any further issues, please don’t hesitate to contact us at hello@kallysleep.co.uk
— we’ll be happy to help.
Kind regards,
The Kally Sleep Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.