Received two lovely products in my first online order from Kate of Kensington, (other purchases were made at my local garden centre). Approximately 9 days from ordering to being received so not too lo... Toon meer
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Lees wat reviewers zeggen
Kate of Kensington marble platters and coasters are absolutely beautiful. The designs are timeless and the quality is impressive. We are gradually extending our collection as they really add a touc... Toon meer
Bought a selection of sizes as presents but ended up keeping more for myself! Useful as mats, platters, cutting boards or simply to cheer up a dull surface. High quality, colourful, fun, easy to clean... Toon meer
The parcel was meant to arrive within 2-4 working days, and took longer. When it arrived, the picture inside was damaged due to poor packaging (which is also paid for). The products themselves are... Toon meer
Bedrijf heeft geantwoord
4,6
Uitstekend
200 reviews
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Service was prompt and effecient
Service was prompt and effecient. I was notified of delivery and when the parcel came it was so well wrapped, a nice indication of how much the staff value their product and client satisfaction. Will do business with them again...
8 augustus 2022
Still not have received my order.
Still not have received my order.
Courier arrived at the factory to pick up my order which was not ready.
Excessive delivery fee to Australia compared to other similiar businesses in the UK.
Wrote to Kate of Kensington and received a poor excuse, which did not answer my questions.
Will not order again.
3 augustus 2022
Antwoord van Kateofkensington
Good afternoon, Thank you for your review, I am sorry to see there was an issue with your order. We have been in contact with the courier in order to resolve this issue for you. Should you have any further questions please do not hesitate to contact me. Kind Regards, Kirsty
Great service
Great service . Coasters and platters look lovely. Just what we wanted to complete the dinning kitchen area
2 augustus 2022
I haven’t received the items I’ve…
I haven’t received the items I’ve ordered. It was meant to be delivered tonight between 7 And 9 but hasn’t turned up. Considering I’ve paid for delivery I was expecting the parcel to arrive within a week
7 juli 2022
Antwoord van Kateofkensington
Good Morning, I am so sorry you have received a delay with your parcel, I have checked your tracking number and it looks as though the courier has had a delay, I have sent them an email to ask for an update, and I will come back to you asap. It does say they will attempt again today (8th). I do apologise for any inconvenience caused. Kind Regards Gemma
Great value
Great value , well made.
Speedy dispatch and delivery, very pleased with purchase, and would highly recommend to others.
7 juli 2022
One item was missing from the order
One item was missing from the order, although a replacement was swiftly sent out.
26 juni 2022
Nice products
Nice products, unfortunately some wrong items sent, hence only 4 stars, but quickly sorted out replacements.
26 juni 2022
Beautiful quality mugs
Just purchased 5 mugs and they are beautiful. Not just the lovely paintings but the quality of the material used with all parts smooth and polished. I love them.
26 juni 2022
Great products and good communication
Great products and good communication. I will definitely buy from this company again
25 juni 2022
The trivet is of outstanding quality
25 juni 2022
Bought this lovely mug for my sisters…
Bought this lovely mug for my sisters birthday and haven’t reviewed before as she has only just opened! She is thrilled; such a lovely design
25 juni 2022
Bought a selection of sizes as presents…
Bought a selection of sizes as presents but ended up keeping more for myself! Useful as mats, platters, cutting boards or simply to cheer up a dull surface. High quality, colourful, fun, easy to clean and complimented by everyone.
25 juni 2022
Items arrived very promptly
Items arrived very promptly, good quality well priced no problems at all with purchase.
23 juni 2022
Beautiful bee design
I already have a large bee platter and two small ones, but wanted to give something beautiful to a special friend as a birthday gift. Each piece is unique because of the material used and I get so much pleasure every day from having these in my kitchen. I think this is the most beautiful depiction of bees I have ever seen - a really lovely design, and know that it will be well received.
14 juni 2022
Great Quality
Added to our set of platters with some delightful Christmas designs and free coasters.
13 juni 2022
Lovely product but slow delivery
The leadtime for the marble tile was not clearly shown when I placed my order (it is apparently in the small print somewhere on the website it says they are made to order), but when I contacted the customer service team they helped follow up my order. Sadly the courier then took ages to deliver on to me so it was late for my sister's birthday.
However, the customer service team at KofK have contacted me since, I made contact with them to make sure the parcel was delivered and that I was happy with it; I'm quite impressed with their attitude to customer service.
Very nice product, just need to wary of delivery times.
13 juni 2022
Antwoord van Kateofkensington
Good Afternoon I do apologise for the delay with your order. We did have a high influx of orders when your order was placed which did cause a delay in dispatching your order to you. However I have checked your tracking details and there is a query with the courier, who was due to deliver over the weekend, I have made contact with them about your delivery and awaiting a reply. I will be in touch with you as soon as I have a further update. I do apologise for any inconvenience caused with this matter. Kind Regards Gemma
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