Katepeterlondon Reviews 

Avoid this company at all costs

Don’t be fooled like me thinking they were a couple from London with a boutique style shop, the shoes looks really good quality, nothing arrived yet delivery says it did and when asked the company they send a fake photo of someone else’s door claiming this is classed as delivered. since doing my homework and research it’s all a scam a company in China never ever will I buy from a company I do not know. Avoid avoid avoid do not buy

A scam… they are based in China and they don’t disclose this when you are shopping or placing the order. I thought they were UK based given the name. You then have to wait over 4 weeks for the package to arrive. I won’t mind but the product is very poor quality - not true to size and don’t even match the pictures - the flat sandal had a heel! Then when I reviewed the return policy - you have to send to china at your own cost. They don’t even reply to the return email to acknowledge it or inform you where to send the return. Lesson learnt - I will use Trustpilot before buying again!

Absolute scammers!!
They arent UK based and items come from CHINA
Cheaply made , aweful quality and deceivingly do not give return info on their website.
You have to email and get the details they then want a picture of item before sending the address details.
Absolute con artists!
DO NOT BUT FROM THEM!!!

Scam! Never received anything and no reply’s to emails sent.

Shocking quality, avoid at all costs.
I could smell the toxic glue the shoes were made with through all the packaging and before I’d opened my porch door.
One pair arrived broken, and with a heel (they were flats in the photos).
Not true to size and would fall apart in a flash.
Customer services is appalling and they do not refund unless you pay all the shipping and taxes involved in returning items to china. Even then I’m not sure I’ll ever see the money.
Lesson learnt, don’t judge a book by its cover, the long standing, london based family run business promoted in their website is definitely not the case.
It’s cheap for a reason!!

I do not rate this Company even 1*. Please read the fully shopping policy below before purchasing your items. It is all totally scandalous.

I ordered three items and each item is incorrect and nothing like I have ordered. Better quality is sold on a market stall. Nobody is replying to my emails at all. Totally disgraceful. Steer clear.

Return Policy
At Kate & Peter London, we do everything we can to keep our customers satisfied. However, it may happen that you want to return a product. In this document, we clearly explain our return policy.

Conditions for Returns

You may only request a return after physically receiving the item.
Return shipping costs are fully the responsibility of the customer, including international shipping fees.
Items must be unused, unworn, undamaged and in original condition, with all labels and tags attached.
Trying on items is allowed, but wearing them is not permitted.
Returning products that are intentionally ordered in multiple sizes with the purpose of returning (part of) the order is not allowed.
Return Process

Register your return via iemail within 14 days of receiving the item.
You will receive the return address of our supplier (located in China).
You must return the item entirely at your own expense, including any customs fees or shipping costs.
We always recommend using a shipping method with track & trace.
Refunds

After the item is received at the return address and approved in acceptable condition, the purchase amount will be refunded within 14 days via the original payment method.

Liability

We are not responsible for lost packages if the tracking shows that the item has been delivered to the address provided by the customer.
If an incorrect address was provided, this is the responsibility of the customer.
Errors in the address must be reported within 24 hours after placing the order.

16/04/2026
The company are totally refusing to honour a return or a refund. Instead, I have been offered a 10% discount. PLEASE do not order from this fabricated Company. Take a look at the article below online, this will give you a more detailed insight on how the Company operates.

MALWARETIPS
=
Kate & Peter
London
EXPOSED - Scam or Legit?
Full
Investigation
Written by: Thomas Orsolya
Published on: March 23, 2026

Avoid!! Absolute scam.
Bought two pairs of shoes claiming to be specialist comfort/orthopedic.

They are drop shipped, poor quality rubbish, took weeks to come from China, can’t be returned without exorbitant expense.

Do not waste your money or fall for the fake brand or Insta advert.

Terrible experience. Do not buy from this charlatan business. Shoes took nearly a month to arrive ,way too late for what needed for and anyway too small , no paperwork so I returned to address on package only to later receive email saying return to China and pay all customs etc.

Long lead time, poor quality - more furry cardboard than anything. Returns instructions seemed to suggest it was very difficult - China of course - don't bother

I ordered some backless animal print shoes which looked gorgeous on the website.
The product that arrived (after 3 weeks from ordering) were not fit for purpose. The shoe front was too short that was not big enough to hold the foot. There was too much material so they were gaping. The shoe was far too short to sit a size 6 UK.
Returns policy is to China at the customers cost including any duties & taxes within a set timeframe with all labels attached
Too worried to return in case the cost of return out weighs the cost of the shoes. £40 out of pocket.

Looks like a lot of us were ripped off at the same time!! I bought 2 dresses and a pair of shoes. Terrible quality… look nothing like the picture! Will be looking into sending it back, but I wonder how much that will cost! Total con.. don’t be drawn in!

Absolute scammers!!! Took nearly 3 weeks to arrive. Paid nearly £40 for a blouse that’s not worth £5. Not bothering returning as you have to pay cost to China! Thought I was dealing with London based firm, absolutely 😡

False advertising
Not from UK but China. You have 14days ti return goods to China at your own cost.
Total SCAM. stay clear.

So sad I fell for this absolute scam of a company. Called Kate and Peter ‘ London’ there is nothing to do with london at all. I had to chase for where my parcel was excited to receive my expensive but bargain in the sale shoes. It took over 3 weeks to arrive. Sadly even more disappointing when they do arrive. Not even in a box just in a postage bag - they are cheap, nasty, narrow and certainly not in anyway high quality. Then you discover that their offers of 30 day money back guarantees and return policy is basically null and void as they tell you it has to be returned to china which will cost £££. I even offered to return to their ‘shop in london’ that they show on their website but no they won’t give you an address as it doesn’t actually exist!!

Please be aware- this company imports from China.
The quality of the shoes was really poor.
I have had to return as they are unwearable and it has cost nearly £20 to return.
I am not confident that the refund will happen given it is being return the other side of the world even though it was posted to me from London.
I would not recommend

Terrible shipping timeline. Incorrect shoe sizing - uses EU/US sizing not UK.
No cover for shipping returns costs back to China including import taxes etc.
Terrible customer service. Poor quality misleading wording on materials. Cheap. Lightweight.

Awful cheaply made, nothing like the photos. Return to china for supposed refund. Just put in bin, expensive mistake.

Delivery took ages, sadly fell for the shop image online. Shoes arrived, no branding, scuffed on sole, no labels etc. Poor quality, and certainly not worth the claimed price before reduction. Won't bother returning as too many red flags on actually obtaining a refund if they actually arrive back in China! 100% avoid this company

Item ordered a month ago and still not received despite company claiming to be UK based and use Royal Mail.
Have tried to contact them four times (they only provide an email address to make contact) and no response.

Do not buy from this company i bought 2 Pairs of shoes after waiting over 3 weeks for them to arrive they are nothing like the picture.
I contacted the company to return them for a refund and i was told to return them to china.
It was £49.80 to return the shoes i thought was was buying from s company in London .
Now i am left with 2 pairs of shoes i wont be seen dead wearing they are awful.
I am so sorry i ever bought from this company.
“NOT BUY ANYTHING FROM THIS COMPANY “