Kemper Reviews 

Got hit by Kemper client on 4/27/25, person did not even have a license. He was driving the parents car. He was from another country. He admitted he was at fault my car was towed. Cost me 400. 00 to get it out and have it towed to my home. After several calls to their adjustor finally got to speak to him. He stated the car was a total loss. Said he had sent his client a letter and left many message and they will not call him back. He asked for pictures and a accident report. I told him he can order that. Call them today received a call by from a lady that stated that they could not get in touch with their client. I stated what does that mean for me I do not have my car and the first adjustor stated my car was a total loss. She said if they could not get in connect with their client they would close the file. I said what does that mean for me she stated you can go to your insurance. I said no I was not at fault. How can an insurance company just tell someone sorry for you.

Kemper delayed my not-at-fault claim for over a month, refused to pay for loss of use or my rental expenses, and ignored my requests. They forced me to use my own coverage despite full liability being accepted by Progressive. Their adjusters miscommunicated, and I’m still waiting for reimbursement. I’ve filed complaints with DFS and the Attorney General. This company does not stand by its customers.

My car was involved in an accident with a party insured by Kemper. It's been months and they have not reimbursed or given any way to get reimbursed for rental expenses. They haven't responded to emails or voicemails and make it very difficult to contact someone.

One of Kemper's clients rear ended me and they will not pay up. They take in their clients payments each month, but when it's their turn to pay out, they refuse. Sorry excuse for an insurance company.

to all of the ones that's looking for a good insurance company. Please keep looking because KEMPER is not the one. Amber gave me an Estimate for my car on a Friday before the Holaday so I called Amber the next biasness day she never returned my call. I called Amber she sent me a check for way more less than what we recused over the phone. PS i don't want an apology just DO BETTER!

I put insurance on my dead sons car since it's fixed this has been the wost experience they have changed the policy 4 times and still didn't get this righ5 and they added names that was listed at this addresfrom years ago this is the worst ,I called 7 times and they still don't have it correct

Es el peor en servicios, es un seguro para carros que sus servicos y atencion al cliente son para pasar toda la vida esperando que te resuelvan un reclamo, si llamas a tu ajustados nunca te responde ni por correo ni por menaajeria, es más nunca te responde

kemper claimed i didn't pay when they had charged me double they left me with no insurance for 2 weeks even after I provided proof, so i got another insurance now they claim my policy was active all along after a 3 week investigation they charged me over $150 in cancellation fees after they messed up is this legal? I would give them zero stars if it was possible.

Avoid at all cost. They are overcharging compared to other insurance providers (GEICO, progressive, statefarm, etc) and they will hike your rates as soon as you renew your policy. In addition, if you decide to change your provider, they won’t reimburse you for your remaining days, despite them stating that you pay by day. Was paying 471 a month for my vehicle without uninsured motorist bodily injury (a pure ripoff). Slashed my premium by more than 50% when switching to GEICO with better coverage.

They are fraudulent in every way!!

The excluded my sister who does not live with me from my policy and when I noticed that, I didn't sign the Agreement as I was planning on contacting them regarding this. Kemper decides to take the matter into their own hands and adds her to the policy, bills an addition 6k dollars because they have no background driving history and listed her as a high risk driver to my policy!!! She has been driving for over 30 years with no accident or tickets but because they couldn't find info on her (?) they put her down as a new driver and high risk!! Can you believe that? So now they are basically charging me $1400+ for 20 days of having her "included" on my policy where she was originally listed as excluded!! Their form of communication is snail mail rather than a phone call to let me know that this was going to happen.

AIS is also at fault for adding her name to the application when they had no right to do that, even if it was to exclude her. She should not have been listed as that waives Permissive Use coverage!! There needs to be legal action taken against Kemper. They cannot make changes on an agreement that was never approved/signed. What they could do is say they will cancel the policy and refund the difference of what I paid in advance but to add someone and make assumptions on their driving history????

The adjusters are absolutely rude. Their uninsured driver hit me and they are acting like I am at fault. I ended up in the ER and they said I was overreacting. Absolutely unprofessional.

Cheap Rates but it comes with a headache. I was told that they wouldn't be renewing my insurance & was referred to Infinity Insurance.... who is the underwriter?... Kemper. What?? They have owed me $100 from a policy I cancelled almost 6 months ago. I've contacted them three times, supposedly each time the check was being mailed out. What a joke! A big waste of time. I'd rather pay money for a professional insurance company that doesn't waste my life away sitting on the phone dealing with their shenanigans.

Had been with kemper for over 5yrs and hadn't had to file a claim until a little over a year ago when a semi backed into me on an exit ramp. Have gotten nothing but the run around from them about this claim. Its been 13 months and it is still unresolved! They keep giving me a bunch of b.s about the semi insurance company has went under. Ok well i have uninsured and underinsured coverage but they insist they cant change the claim type. Then about a month ago I get an email stating in 30 days I need to find a different insurance company cause there no longer covering Indiana so now that they cancelled my policy thru no fault of mine. Since the cancellation of the policy I haven't been able to get anyone to respond back to me about my claim. Absolutely the worst insurance company on the market

Horrible. Purchased a non owners insurance policy. Had to change CC ON FILE. I called and gave my new CC. They cancelled my policy and reinstated in one foul swoop now trying to charge me SR22 fee and screw up my credit and ins record!! Can’t talk to a live agent after being on hold 30mins

The absolute worst insurance carrier ever. They tried scamming me and totaling my car when someone hit it. My field inspector, Nick Martinez, undervalued my car by $7,000 and lied to me about the damages I realized after taking it to a body shop. After threatening to get a lawyer involved, they sent me the money after 2 months of fighting back and forth. My claims lady, Kassandra Medina, didn’t answer my phone call once, i left voicemail everyday for 2 weeks and sent emails.

I’ve totaled my car in a accident. First thing I did after start the claim was tell the insurance that I had a lot of aftermarket parts and I would like to take from vehicle and of course, replace with the original ones. They said ok. But as soon they did the first appraisal, they changed their mind. So I lost more then 5k. After that, they offered a value 10k less than my car market value and every time I asked for a new appraisal to raise up the car price, they make me wait a week. So I give up after two tries.
They settled up a adjuster who don’t even know about cars. They don’t answer emails or phone calls.
Long story short, it’s been 45 days and I still don’t get my car paid.

I've been unfortunate enough to have had two experiences in one year with Kemper. One was when I was the insured and the second was when another party insured by Kemper ran into my wife's vehicle. Both times it's been an absolute NIGHTMARE dealing with claims. Both times it was a runaround and had all the markings of dealing with a really unscrupulous company. On my claim it took over 3 months to resolve what should have taken a couple of weeks. On both situations I've had to file complaints with the Texas Department of Insurance. Both body shops were amazingly helpful and patient but they both were flabbergasted as to how Kemper operates. If you're thinking of purchasing insurance with this company you've been warned.