Recently had a great experience with the support team, in particular Phill Pinson. We had a couple of tricky off-plan mortgage applications to get placed, he answered every call, nothing was too m... Toon meer
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Lees wat reviewers zeggen
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Toon meer
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Toon meer
Excellent service from start to finish Had my mortgage done in September and had a very positive experience with Steven Rodger my mortgage broker to Kensington. He was professional, friendly and extr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contactgegevens
PO Box 831, Redhill, RH1 9NJ, Verenigd Koninkrijk
- kensingtonmortgages.co.uk
4,6
Uitstekend
8K reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Give us a chance of a mortgage when…
Give us a chance of a mortgage when some high street bank including my own bank wouldn’t
So for that I’m staying loyal now my bank is nagging me to remortgage with them but it’s a big fat no thank you
5 september 2026
Initially some challenges
Initially some challenges. But ongoing logged out far too frequently.
29 augustus 2026
Efficient service
Efficient service, great communication. House sale went through smooth!
19 augustus 2026
A quick response with the information I…
A quick response with the information I required.
28 augustus 2026
Very good..
29 augustus 2026
Excellent service from start to finish
Excellent service from start to finish. The team were professional, friendly and kept me fully informed throughout the mortgage process. They explained everything clearly, responded quickly to my questions and made the whole experience straightforward and stress-free. I would highly recommend them to anyone looking for reliable mortgage advice
28 augustus 2026
Credit issues
Was worried I couldn’t get accepted with adverse credit but Kensington were brilliant
29 augustus 2026
Decent, no Frills Mortgage Lender
No Frills Mortgage Lender - does the basics.
Largely dealt with indirectly via broker for a company BTL
Main issues being:
1) No way to track/manage my mortgage online
2) Quite an old fashioned way of operating - I need to call up to get my annual statement for custom dates, rather than just being able to self-serve via website or mobile app, which gets really frustrating when it comes to filing taxes as Kensington operate on a calendar year basis.
3 september 2026
Review zonder uitnodiging
Decent, no Frills Mortgage Lender
No Frills Mortgage Lender - does the basics.
Largely dealt with indirectly via broker for a company BTL
Main issues being:
1) No way to track/manage my mortgage online
2) Quite an old fashioned way of operating - I need to call up to get my annual statement for custom dates, rather than just being able to self-serve via website or mobile app, which gets really frustrating when it comes to filing taxes as Kensington operate on a calendar year basis.
3 september 2026
It’s been an absolutely pleasure and…
It’s been an absolutely pleasure and joy to be dealing and we have several re-mortgages now in place with Kensington and all are managed expertly.
3 september 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
2 CASES IN A ROW DECLINED DUE TO…
2 CASES IN A ROW DECLINED DUE TO VALUATION WHICH IS OK HOWEVER HAD TO GO THROUGH SUPLYING ENDLIESS AMOUNTS OF DOCUMENTS ETC FIRST TO BE ASSESSED THEN TO GET THE RESULTS OF THE VALUATION. REALLY NEED TO CHANGE THE PROCESS ON THIS
3 september 2026
Antwoord van Kensington Mortgages
Hi Shezad,
Thank you for taking the time to share your feedback. We appreciate how frustrating it can be to provide supporting documentation only for an application not to proceed following assessment.
We have reviewed your recent cases and can see that the applications were assessed in line with our lending criteria, with one case ultimately declined following the valuation and property assessment.
We recognise that this can be disappointing after the time invested in the process, and we appreciate your comments regarding the experience. Feedback such as yours helps us continue to review and improve our processes and communication.
Thank you again for your feedback, Kensington.
Great service
Excellent customer service when dealing g with our mortgage. Process was simple to follow and all questions answered promptly.
3 september 2026
Quick underwriting
Quick underwriting. The ability to speak with someone about the case. Good email updates.
Flexible criteria and a quick offer.
2 september 2026
Great service as usual
2 september 2026
Avoid Kensington
Have found Kensington completely useless, totally understandable they they need to look after there interests first and foremost.
But the information they keep coming back and asking for is provided, then they decide they want more.
The surveyor was totally useless, put a rental income of £975 on a 3 bed semi detached house. The area the house is in, you could just about get a 2 bedroom flat if you’re lucky. The are 2 houses for rent in the same post code, both 3 bed same layout, one is £1500 and one is £2500. Find it outrageous how they can just pluck a figure out of thin air. Have decided to just give up and go with another lender in the end, weeks waisted. Avoid Kensington at all cost.
2 september 2026
Review zonder uitnodiging
Antwoord van Kensington Mortgages
Hi Andrew,
We're sorry to hear about your experience and appreciate you taking the time to leave your feedback.
We understand how disappointing it can be when an application takes longer than expected, particularly when further information is requested and a valuation outcome differs from your own expectations. While these requests are necessary as part of our assessment process, we recognise the frustration this can cause.
We're sorry that we were unable to provide the outcome you were hoping for and that you chose not to proceed with the application. We wish you every success with your future mortgage arrangements, Kensington.
Very good and professional throughout…
Very good and professional throughout the mortgage process
5 augustus 2026
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