Recently had a great experience with the support team, in particular Phill Pinson. We had a couple of tricky off-plan mortgage applications to get placed, he answered every call, nothing was too m... Toon meer
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Lees wat reviewers zeggen
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Toon meer
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Toon meer
Excellent service from start to finish Had my mortgage done in September and had a very positive experience with Steven Rodger my mortgage broker to Kensington. He was professional, friendly and extr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contactgegevens
PO Box 831, Redhill, RH1 9NJ, Verenigd Koninkrijk
- kensingtonmortgages.co.uk
4,6
Uitstekend
8K reviews
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Great service
Excellent customer service when dealing g with our mortgage. Process was simple to follow and all questions answered promptly.
3 september 2026
Quick underwriting
Quick underwriting. The ability to speak with someone about the case. Good email updates.
Flexible criteria and a quick offer.
2 september 2026
Great service as usual
2 september 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Avoid Kensington
Have found Kensington completely useless, totally understandable they they need to look after there interests first and foremost.
But the information they keep coming back and asking for is provided, then they decide they want more.
The surveyor was totally useless, put a rental income of £975 on a 3 bed semi detached house. The area the house is in, you could just about get a 2 bedroom flat if you’re lucky. The are 2 houses for rent in the same post code, both 3 bed same layout, one is £1500 and one is £2500. Find it outrageous how they can just pluck a figure out of thin air. Have decided to just give up and go with another lender in the end, weeks waisted. Avoid Kensington at all cost.
2 september 2026
Review zonder uitnodiging
Antwoord van Kensington Mortgages
Hi Andrew,
We're sorry to hear about your experience and appreciate you taking the time to leave your feedback.
We understand how disappointing it can be when an application takes longer than expected, particularly when further information is requested and a valuation outcome differs from your own expectations. While these requests are necessary as part of our assessment process, we recognise the frustration this can cause.
We're sorry that we were unable to provide the outcome you were hoping for and that you chose not to proceed with the application. We wish you every success with your future mortgage arrangements, Kensington.
Very good and professional throughout…
Very good and professional throughout the mortgage process
5 augustus 2026
Very good with keeping in contact.
Very good with keeping me up to date with what was happening . Would of liked the timeliness from start to finish to be a little quicker though .
27 augustus 2026
Great communication kept me upto date…
Great communication kept me upto date and also all the timings were met as per plan. Brilliant staff.
27 augustus 2026
Brilliant!
27 augustus 2026
Very happy with the service and…
Very happy with the service and proactiveness from the Underwriter
29 augustus 2026
Quick response to to the survey and…
Quick response to to the survey and then offer of mortgage
26 augustus 2026
Rapid turnaround from app to offer in…
Rapid turnaround from app to offer in less than a week, and brilliant support from Steve Chitty as always.
27 augustus 2026
Bit of a long drawn out process
Bit of a long drawn out process, system very difficult to work with especially uploading requested documents. BDM Jo Field helped get over the line in the end very helpful go between with the underwriter. Cant fault any staff its the system and process that's a bit tiresome.
26 augustus 2026
Antwoord van Kensington Mortgages
Hi Roger, thank you for taking the time to share your feedback. We're sorry to hear that parts of the process felt lengthy and that our system made uploading documents more difficult than it should have been. We appreciate how frustrating this can be when you're keen to progress your application.
We're pleased to hear that Jo was able to support you throughout the process and help bring everything to a successful conclusion. We'll be sure to pass on your kind comments to her.
Thank you, Kensington.
Easy to apply
Easy to apply, quick speed from app to offer and completion within 2 months so clients are very pleased.
22 augustus 2026
I have submitted one application for…
I have submitted one application for purchase on BTL Ltd Co application. The client sold his shares and used as deposit for purchase. The case has been cancelelled due to funds where not available in the account for three months. Really lacking intelligence, showing poor judgment, or acting in a silly and unwise way in your policy.
26 augustus 2026
Antwoord van Kensington Mortgages
Hi Giridhar,
Thank you for your feedback. We appreciate that policy requirements can sometimes be frustrating when they affect the progress of an application.
While the original application was unable to proceed at the time, we're pleased that following a further submission, a mortgage offer was subsequently issued.
Thank you, Kensington.
Smooth process from start to finish
Smooth process from start to finish. Any of my queries were answered quickly and in a professional manner. Well done Kensington mortgages.
29 augustus 2026
Absolutely amazing experience
Absolutely amazing experience, very straight forward and simple application. Provided us with a mortgage that I thought might not be possible. Kensington Mortgages exceeded my expectations would have no hesitation in recommending them. Thank you!
30 augustus 2026
Detailed and precise
The experience was very smooth and was done in a professional manner.
23 augustus 2026
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