Placing cases with Kensington sometimes has holds up in underwriting. However that said they have underwriters that talk to you and give you solutions that lead to case getting to offer!
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Lees wat reviewers zeggen
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Toon meer
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Toon meer
Recently had a great experience with the support team, in particular Phill Pinson. We had a couple of tricky off-plan mortgage applications to get placed, he answered every call, nothing was too m... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contactgegevens
PO Box 831, Redhill, RH1 9NJ, Verenigd Koninkrijk
- kensingtonmortgages.co.uk
4,6
Uitstekend
8K reviews
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Underwriter very fast and remained in…
Underwriter very fast and remained in regular contact. Excellent service. Thanks to Matthew for the last 2 cases! Very efficient!
21 augustus 2026
Antwoord van Kensington Mortgages
Hi Faysal, it’s fantastic to hear that Matthew kept your recent cases moving quickly and stayed in regular contact. We’ll be sure to share your kind comments with them. Thank you, Kensington.
Everything was great
Everything was great went smoothly. If anything that needs addressing is the valuvar since they are drastically down value the property.
21 augustus 2026
Antwoord van Kensington Mortgages
Hi Surendra, we’re pleased the case progressed well overall, although we’re sorry the valuation did not meet expectations. Thank you, Kensington.
Antwoord van Kensington Mortgages
Hi Kara, we’re pleased you felt supported and kept informed throughout. Thank you for your kind comments, Kensington.
Antwoord van Kensington Mortgages
Hi Anoop, we’re pleased you had a positive experience with us and we appreciate you taking the time to share your feedback, Kensington.
Antwoord van Kensington Mortgages
Hi Sandeep, we’re delighted you had an excellent experience. Thank you, Kensington.
having used Kensington before
having used Kensington before, i was apprehensive however this time it was straightforward and the offer came through quickly.
14 augustus 2026
Antwoord van Kensington Mortgages
Hi Reenz, we’re really pleased this experience was positive and that the case progressed smoothly to a quick offer. Thank you for sharing your kind feedback, Kensington
Sent an email and got an instant…
Sent an email and got an instant helpful reply. Thanks
13 augustus 2026
Antwoord van Kensington Mortgages
Hi Mark, we’re pleased you received a helpful response so quickly. Thank you, Kensington.
straight forward instructions for a portfolio position
Very straightforward communication throughout on a portfolio proposition
18 augustus 2026
Antwoord van Kensington Mortgages
Hi Jonathan, it's great to hear that everything went well and we hope to support you and your clients in the future. Thank you, Kensington.
Very poor customer services and the so…
Very poor customer services and the so called complaint procedures. Total and utter denial of staff mistakes and mis information at various stages. so called complaint procedure is just to fulfil the legal requirements.
14 augustus 2026
Antwoord van Kensington Mortgages
Hi Nabeel, thank you for taking the time to share your feedback and for speaking with a member of the team this week. We're sorry to hear that you've been unhappy with your experience.
Following our recent conversation, we've reopened your complaint to ensure that all aspects of the matter are thoroughly reviewed. We'll remain in contact with you directly regarding the outcome of that review.
Thank you, Kensington.
Quick and extremely efficient
Quick and extremely efficient, first class service, will definitely use them again.
14 augustus 2026
Antwoord van Kensington Mortgages
Hi, we're so pleased to hear you had a good experience and we hope that we will be able to support you in the future. Thank you, Kensington.
Ability to discuss case with underwriter
20 augustus 2026
Antwoord van Kensington Mortgages
Hi Vincent, we’re pleased you value being able to discuss cases directly with an underwriter. We appreciate your feedback, Kensington.
Antwoord van Kensington Mortgages
Hi Scott, it’s great to hear everything was smooth and straightforward. Thank you, Kensington.
Process was done quickly and…
Process was done quickly and efficiently, they recommended excellent solicitors that made the transaction go smoothly with a very satisfactory outcome
20 augustus 2026
Antwoord van Kensington Mortgages
Hi Stephen, we’re pleased everything went well and that the solicitors helped the transaction reach a successful outcome. Thank you for sharing your experience, Kensington.
Massively disappointed
Massively disappointed! I had a case, and I had carried out all the appropriate checks for my clients. One of the checks that were carried out was the company layout. The policy on the lender's website doesn't go into a great deal of detail. I then emailed the sales team, as my business development manager was off, and I was provided with some generic information. I called in on Monday, and the person I spoke to had opened up Companies House and checked it with me, and I was advised it looks fine. I had a call from Michael (Underwriter) today, who has straight up declined the case. Even though it was a brand-new company set up in the last 6 months, they don't know how the company structure should be when purchasing property and were willing to amend the structure; it was simply a no, even though the wrong information was provided by Kensington and there was no willingness to help the clients.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Kensington Mortgages
Hi Jake,
We're sorry to hear that your experience did not meet expectations, and we appreciate you taking the time to share your feedback. Thank you also for speaking with a member of our team about the concerns you raised.
We understand how frustrating it can be when there is uncertainty around a case, particularly when lending criteria and potential solutions are being explored. We're pleased that, following a further review, the case was reinstated and is now progressing.
We're glad a way forward has been found and appreciate the opportunity to address your concerns. Thank you, Kensington
Excellent service with complex case
Excellent service with complex case. Always to hand with support and guidance.
19 augustus 2026
Antwoord van Kensington Mortgages
Hi Azhar, we’re delighted our team could provide the support and guidance needed to progress a complex case. We look forward to supporting you and your clients in the future. Thank you, Kensington.
Antwoord van Kensington Mortgages
Hi Mansi, we’re glad you were happy overall, although we’re sorry some aspects could have been better. We appreciate you sharing your experience, Kensington.
Antwoord van Kensington Mortgages
Hi Mr Brooke, we’re pleased you had a positive experience with our team and that the application process went well. Thank you, Kensington.
Informative and patient advisors.
Informative and patient advisors. Helped me get on the property ladder 4 years ago and have recently secured me a lower interest rate. Always stay in touch to make sure finances are manageable. Great all round company with faultless service.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Kensington Mortgages
Hi Claire, it’s wonderful to hear we've supported you from buying your home through to securing a lower rate. Thank you for continuing to choose Kensington.
Informative advisors and patient
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
12 augustus 2026
Antwoord van Kensington Mortgages
Hi Claire, it’s wonderful to hear we've supported you from buying your home through to securing a lower rate. Thank you for continuing to choose Kensington.
Antwoord van Kensington Mortgages
Hi Catherine, it's great to hear you had a positive experience with us. Thank you, Kensington.
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