Recently had a great experience with the support team, in particular Phill Pinson. We had a couple of tricky off-plan mortgage applications to get placed, he answered every call, nothing was too m... Toon meer
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Lees wat reviewers zeggen
Placing cases with Kensington sometimes has holds up in underwriting. However that said they have underwriters that talk to you and give you solutions that lead to case getting to offer!
Excellent service from start to finish Had my mortgage done in September and had a very positive experience with Steven Rodger my mortgage broker to Kensington. He was professional, friendly and extr... Toon meer
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contactgegevens
PO Box 831, Redhill, RH1 9NJ, Verenigd Koninkrijk
- kensingtonmortgages.co.uk
4,6
Uitstekend
8K reviews
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Informative advisors and patient
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
12 augustus 2026
Antwoord van Kensington Mortgages
Hi Claire, it’s wonderful to hear we've supported you from buying your home through to securing a lower rate. Thank you for continuing to choose Kensington.
Antwoord van Kensington Mortgages
Hi Catherine, it's great to hear you had a positive experience with us. Thank you, Kensington.
They have being very helpful to me and…
They have being very helpful to me and understand my financial situation regarding domestic abuse and the support they have given me.
5 augustus 2026
Antwoord van Kensington Mortgages
Hi Ivonne, we’re glad our team has been able to offer understanding and support during such a difficult time. Thank you for trusting us and sharing your experience, Kensington.
BDM very helpful and patient
Roland Joshua BDM very helpful and supportive at helping me to fix a technical issue with uploading documents. Patient and stayed on the line to double check process completed satisfactorily.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Kensington Mortgages
Hi Joanne, we're pleased that Roland was able to help you and made sure everything was completed successfully. We’ll share your kind comments with them. Thank you, Kensington.
Never liked Kensington from the…
Never liked Kensington from the start...high interest rates,can't port the mortgage if we move,insane redemption fees...avoid
12 augustus 2026
Antwoord van Kensington Mortgages
Hi Howdy, we're sorry to hear that you're unhappy with your experience. We appreciate you taking the time to share your feedback and to speak with a member of our team this week.
We're currently reviewing your account and will be in touch as arranged to discuss your concerns further.
Thank you, Kensington.
Smooth transaction with the purchase of…
Smooth transaction with the purchase of our new home
16 augustus 2026
Antwoord van Kensington Mortgages
Hi Phillipa, we’re delighted everything went well and we wish you all the best in your new home. Thank you, Kensington.
Great service from Magda in trying to…
Great service from Magda in trying to get the best product. let down badly by your IT dept who took several days and chaser to carry out their part.
15 augustus 2026
Antwoord van Kensington Mortgages
Hi Keith, we’re pleased Magda worked hard to help you secure the right product. We’re sorry the technical delay and need to chase affected your experience, and we appreciate you bringing this to our attention. Thank you, Kensington.
Clear straightforward underwriting
14 augustus 2026
Antwoord van Kensington Mortgages
Hi Donald, it's great to hear that you had a good experience and we appreciate you taking the time to share your feedback, Kensington.
Great experience and application…
Great experience and application process went very smoothly
16 augustus 2026
Antwoord van Kensington Mortgages
Hi Alan, we’re pleased everything went well and the application process was straightforward. Thank you, Kensington.
Clear criteria
Clear criteria, efficient service. Once all information received offer produced very quickly. Thank you
12 augustus 2026
Antwoord van Kensington Mortgages
Hi Gareth, it's great to hear you had a good experience with us and we look forward to supporting you and your clients in the future. Thank you, Kensington.
It was very easy to extend my mortgage…
It was very easy to extend my mortgage with another fixed rate
14 augustus 2026
Antwoord van Kensington Mortgages
Hi John, we’re pleased your new fixed-rate arrangement was easy to put in place. Thank you for choosing to stay with Kensington.
Antwoord van Kensington Mortgages
Hi Chirag, it’s great to hear you had a good experience with us. Thank you, Kensington.
Antwoord van Kensington Mortgages
Hi Shravankumar, we’re pleased you found a rate that suited your needs. Thank you, Kensington.
I have now submitted two Ltd Co BTL…
I have now submitted two Ltd Co BTL mortgages with Kensington in the last few months. I found compared to other lenders eg TMW the whole process very disappointing and long winded. You asked for a colossal amount of paperwork and info which some of which was unnecessary, for example asking for a mortgage statement for a property that completed 3 mths ago when you had a copy of the offer and proof of payments showing exact same payment as the offer going out. I will take a lot of persuading to use you again for Ltd Co BTL. The other case I did was worse as you have come back post offer with more queries, a complete no go for any broker. Completely unacceptable. n summary very poor.
7 augustus 2026
Antwoord van Kensington Mortgages
Hi David, we’re sorry to hear that your recent experiences with us have fallen short of expectations. We understand how frustrating it can be when an application feels more complex or long-winded than anticipated, particularly where additional information is requested during the process.
There are times when we do need to ask for further information to support our assessment, but we appreciate the impact this can have on brokers and their clients. We are reviewing your feedback carefully and will ensure this is followed up with you directly.
Thank you again for sharing your concerns. We value broker feedback and use it to help identify opportunities to enhance the service we provide.
Thank you, Kensington.
Great flexible Lender who always wants…
Great flexible Lender who always wants to help get your case Offered.
11 augustus 2026
Antwoord van Kensington Mortgages
Hi Nick, we’re pleased our approach to lending helps you find solutions for your clients. We appreciate your kind comments and look forward to working with you again. Thank you, Kensington.
I called and asked for a payment break…
I called and asked for a payment break just because the company I work for started a new job and had to wait 90 days for it first payment only to be told you won’t be able to help.
8 augustus 2026
Antwoord van Kensington Mortgages
Hi Jason,
We're sorry to hear about your recent experience and appreciate you taking the time to share your feedback.
We've raised a complaint on your behalf and have already tried to contact you regarding your concerns. A member of our team will be in touch again shortly to discuss this further.
Thank you, Kensington.
Savannah has looked after 7 mortgages…
Savannah has looked after 7 mortgages applications for the company and has been excellent at keeping things moving smoothly.
7 augustus 2026
Antwoord van Kensington Mortgages
Hi Elaine, we're pleased to hear that everything has been smooth and straightforward. Thank you, Kensington.
Mortgages
I have different mortgage products with Kensington and as always the service has always been very professional and competitive. Easy to contact someone and discuss when you need support and the lender is always keen to a solution to support customers.
7 augustus 2026
Antwoord van Kensington Mortgages
Hi, it’s wonderful to hear that you can easily reach us when you need support and are happy with our service. We really appreciate your continued trust in Kensington.
Antwoord van Kensington Mortgages
Hi Darren, we’re pleased you had a good experience with us. Thank you, Kensington.
Everything smooth from start to finish…
Everything smooth from start to finish of mortgage
6 augustus 2026
Antwoord van Kensington Mortgages
Hi Dejv, it’s great to hear that everything went well throughout your mortgage journey. Thank you, Kensington.
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