Excellent service from Kent Models. Dispatch was incredibly fast and my order arrived sooner than expected. Everything was packaged brilliantly, with plenty of care taken to ensure the items arriv... Toon meer
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Think good thing you are doing with starter kit I.E glue paint easy instructions very happy with purchase brought back momeries off my childhood thank you.stephen townend 15 Bentley street melton Mowb... Toon meer
Bedrijf heeft geantwoord
Just received my first order from Kent Models and it probably won't be the last. Easy to use site, great range that seems to be up to date with some attractive discounts. Delivery was awesome, not e... Toon meer
Bedrijf heeft geantwoord
Really quick dispatch on kits. Well wrapped and protected. The little added extra in the boxes is really sweet and tickled me. Only thing I think is that there could be a notice at the top of the page... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Kent Models
Geschreven door het bedrijf
Welcome to Kent Models, your go-to online shop for those hard-to-find model kits!
We specialise in unique and exciting car, motorcycle, truck, and film-star plastic models. Not only do we offer rare and limited edition kits from top brands like Aoshima and Fujimi, but we also supply everything you need to build them, from paints and brushes to glues and tools.
Our ever-changing stock is directly imported from Japan, featuring over 1200 different models including cars, bikes, boats, planes, military models, and more. Each kit is authentic, detailed, and a replica of real-life vehicles. We scour the globe to bring you the rarest models for building or collecting.
As the official importer and distributor of Aoshima and Fujimi, along with other renowned brands like Mr Hobby and Tamiya, we ensure top quality. Trust our website for only in-stock items and exclusive pre-orders. Our dedicated team is just a phone call away for all your enquiries. Explore our world of models at Kent Models Visit the website
Contactgegevens
Windsor Ind Estate, Kleer House, New Rd, Sheerness , ME12 1NB, Isle of Sheppey , Verenigd Koninkrijk
- 01795 581366
- info@kentmodels.co.uk
- kentmodels.co.uk
4,9
Uitstekend
2K reviews
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just starting off on modelling
just starting off on modelling. need a good supplier.
thank you
30 mei 2025
Antwoord van Kent Models
Thanks for the review William! If you ever need anything we're only a phone call away.
Team KM :)
Antwoord van Kent Models
Thanks Mr S, always happy to be of service!
Team KM :)
Happy first time customer
First time customer, ordered 2 kits I had been looking for got such friendly, fast and professional service I'm amazed to find such a thing still exists in this world.
They shipped my order the same day and it arrived to Finland in only 3 days which is amazing, customs and postal office took one more day and I had my kits perfectly intact.
28 mei 2025
Review zonder uitnodiging
Antwoord van Kent Models
Many thanks for the review! Good to hear your first experience with us was a good one! Happy Modelling!
Team KM :)
Excellent service
Excellent service. Good and clear website with a range of unusual products. One of my top choices for future kits.
29 april 2025
Review zonder uitnodiging
Antwoord van Kent Models
Many thanks for the continued support David, it's much appreciated! Always happy to be of service in the future, happy modelling!
Kind regards, Team KM :)
Appalling Customer Service! They could not organise a **** up in a brewery!
I am a return customer of Kent Models and I placed an order on Thursday, 29th of May 2025 before 1300 (Hasegawa Honda XLR Baja 1/12). The item I had ordered CLEARLY stated that this was in stock!
On Friday, I received an email from Kent Models apologising that the said kit was not in stock and did I want something else? This was sent to me in such a blasé manner I had to reread the email! The email was so nonchalant that it did not appear as if they cared nor bothered in the slightest that the customer had been majorly inconvenienced!
As a result of this poor and unacceptable failure, Kent Models then effectively were then in the position of holding my funds for the entire weekend as the refund would not be processed until the next working day. This is utterly disgusting and very bad business practice, if they are unable to monitor livestock levels, this is not my problem as a customer! If I see an item in stock, I expect that to be the case. In fact, proper business practice should have been that the issue was spotted on the day I ordered the item, not the day after.
I made my feelings quite clear to Kent Models! I will NOT be placing any further orders with them. In fact, I would thoroughly recommend avoiding them. That is unless you have the time to call them to check if they have the item in stock!
Pathetic on every single level for an online retailer. As is always the case in bad customer service, it’s the client that suffers, in this case, my funds being held by them for the entirety of the weekend when this could have easily been avoided, if they had an idea how to run an online business!
Avoid at all costs and take your business elsewhere, I will be!
29 mei 2025
Review zonder uitnodiging
Antwoord van Kent Models
Hi Eustace ,
Sorry you feel this way, as explained in our email the stock issue was a bit of a discrepancy as we had sold the kit physically at an event we attended at the weekend which is why it was still marked as in stock on the website. This is 100% our error and for it we can only apologize.
As soon as we noticed the order couldn't be filled due to the missing stock we notified you and then processed the refund for you immediately after you replied requesting one, unfortunately the time for the transfer of the funds to go back to your account is out of our control.
As you said, you are a returning customer who has placed multiple orders from us in the past which you have all been happy with. How one order that is immediately refunded makes us a "pathetic excuse for a company who have no idea how to run an online business" seems a bit disingenuous, especially considering our thousands of other 5* reviews, but I guess that's your opinion to hold. Wishing you the best.
Kind Regards
Team KM
Fantastic model shop.
Just received my first order from Kent Models and it probably won't be the last. Easy to use site, great range that seems to be up to date with some attractive discounts. Delivery was awesome, not expensive and as promised quick. The packing is obviously done with great care and in itself represents fantastic value. Super pleased.
14 mei 2025
Review zonder uitnodiging
Antwoord van Kent Models
Thanks Euan, good to hear your first experience with us was a good one! Happy Modelling!
Team KM :)
Always fast service from kent models…
Always fast service from kent models and my favourite bag of sweeties. Thanks all
Neil
11 mei 2025
Review zonder uitnodiging
Antwoord van Kent Models
Thanks for the continued support Neil, we really appreciate it.
Team KM :)
Great model supplier
Kent models always have what I'm looking for and for a great pruce.
This is the second time I ordered from them, and it is always a pleasure. Not to mention all orders have a small gift.
Really pleased with Kent models!
30 april 2025
Antwoord van Kent Models
Thanks for the continued support Lajos, we really appreciate it.
Team KM :)
Great Stock of Tamiya Sprays...just…
Great Stock of Tamiya Sprays...just what i need! And great team. Cheers Guys.
30 april 2025
Antwoord van Kent Models
Thanks Shakespeare, always happy to be of service!
Team KM :)
Brilliant product and seller always use…
Brilliant product and seller always use them they are brilliant
28 april 2025
Antwoord van Kent Models
Thanks for the continued support Chris, always happy to be of service!
Team KM :)
Excellent Service
Fast despatch as usual and received the delivery next day even though it should have been 48hrs. Great packaging and freebies too!
I only wish that some of the other bike models I wanted were in stock :D
1 mei 2025
Antwoord van Kent Models
Thanks for the continued support Gareth, we really appreciate it. Should have some new bike kits at the end of the month!
Team KM :)
10 out of 10
Website easy to navigate, order well packed and swiftly dispatched, will use again and will highly recommend
28 april 2025
Antwoord van Kent Models
Many thanks Howard, that's much appreciated! Always happy to be of service in the future, happy modelling!
Kind regards, Team KM :)
At first I got the parcel I was not…
At first I got the parcel I was not impressed but once I opened it and started to have a look at the parts it was fine I thought they sent me the wrong decals but looking further into the parcel everything was there I have started building the pinball and it looks amazing so far, very detailed to say least , well done from me
29 april 2025
Antwoord van Kent Models
Many thanks for your custom and feedback, Joseph! Much appreciated!
Kind regards, Team KM :)
Antwoord van Kent Models
Thanks Mr Clark, your custom and feedback are most welcome!
Team KM :)
Excellent service
Excellent service, fast dispatch, Highly recommended A+++
5 december 2024
Review zonder uitnodiging
Antwoord van Kent Models
Thanks Yannis, hope you enjoy!
Team KM :)
I'd recommend kent models to anyone
I could not recommend kent models enough to anybody. Their customer service is top tier and could not have been more helpful than they were. I placed an order with them over the Easter weekend after I saw a post on their social media page, with a new offering of models. I ordered the wrong one by mistake. I contacted them via email and once back to work, they swapped the models for me with the one I should have ordered first time around, and I just paid the difference. And it still arrived the next day. Fantastic service.
22 april 2025
Review zonder uitnodiging
Antwoord van Kent Models
Many thanks, Jamie, that's much appreciated! Always happy to be of service in the future, happy modelling!
Kind regards, Team KM :)
Excellent service as always
Excellent service as always, quick delivery and items well packed.
I highly recommend Kent Models for your kits and modelling supplies !!
19 april 2025
Review zonder uitnodiging
Antwoord van Kent Models
Thanks for the feedback Paul, happy modelling!
Team KM :)
Fantastic experience.
Always great service, quality and fast dispatch. Have ordered numerous times and never had any issues.
17 april 2025
Review zonder uitnodiging
Antwoord van Kent Models
Many thanks for your custom and feedback, Baz! Much appreciated!
Kind regards, Team KM :)
Antwoord van Kent Models
Thanks Tony, hope you enjoy!
Team KM :)
Just what I needed in good time
1 april 2025
Antwoord van Kent Models
Thanks Terry, glad to be of service and thank you for your feedback!
Team KM :)
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