Keplin Group Limited Reviews 453

Product did not arrive due to evri losing it, keplin gave me a full refund very quickly. Not there fault.. a week later product turned up but had got another one...as good will gesture just to keep it.. great customer service...

Needed a pacific electric blanket for my Nan. Pranav was very helpful and answered all questions and reassured the product is the same as the previous one, kept informed and great communication. Placed order now hope my Man likes it once it arrives.

DONT BUY FROM KEPLIN
Wish I’d read these reviews first. Purchased a Kiplin hoover from Morrisons only to find the brush head was missing. Took it back but it was the last one, so contacted keplin and explained the problem, to be told NO we can’t send out brushes because I didn’t buy it off their website. I can buy brushes from them though!!!!! Or I have to take the hoover back to Morrisons get a refund, and then purchase one from their website at double the cost.
Customer service advisor was rude and totally disinterested.

Initially the courier lost the parcel and therefore Keplin refunded the payment. Then the order arrived and naturally I offered to pay but Keplin said keep the product as a gesture of goodwill. Service and generosity like this is rare in the modern world.
Thanks

Great product, but unfortunately only a small proportion of the total number arrived, however very quickly they resolved it and with prompt communication, This is the first time my company has ordered from Keplin Group Limited, but because of how good their customer service has treated us, we will be ordering from them exclusively in the future. Many Thanks

Their Air Fryers are the best

Best luggage ever !!!
Bought 2 already one hasn’t came got a refund but the other one is perfect 👌 I will 100% be telling everyone to buy from here !!

Placed an order. Requested upgrade delivery due to date required. Was advised the item would be delivered intime. Item didn’t not arrive as promised on email and within timescales of website. Returned back from trip and still no items, no tracking number and no emails to advise delays. Contacted them again and now told out of stock and refund being processed and 4-5 days monies will be returned. Shocking service. Would not buy from this company again and suffer the ongoing chasing and holding monies without any product being delivered.

Purchased the yoga matt however no strap was provided. Called Customer Service and they sent a replacement matt with the strap. Overall a good experience

Purchased Vacuum clenaer and had questions about its charging. Called customer service and they helped me with all my doubts

Best product and customer service. I bought dual air fryer from them. But it got lost in transit. But customer service team offered me replacement and partial refund also. Happy as a customer. Will suggest to buy from them.

Good products and good services. Staff arthur was really helpful.

Quick delivery and good quality

I contacted keplin customer service for an issue with my Airfryer , they solved my query asap and within minutes I was enlightened about it's functionalities and its features and they were so patient with me Thanks to CS
Lovely and wide range of products

I bought this tower fan for my mother who is 90 years old and was suffering during the heat wave during July. I read the reviews and liked the fact that it was small enough for my mother to carry into different rooms as she uses a stick to walk.

On receiving the tower fan, it looked good quality, with easy to understand instructions giving 3 different options in relation to the strength and speed of the fan , control over its oscillation and timer for adjusting how long it worked if used at bedtime. There was also a small remote for all the options.

However, what I thought were easy instructions on how to operate the fan, was not the case for my 90 year old mother who found it difficult to use. She basically only wanted to push one button to turn a fan on and off.

I therefore contacted the seller and explained the situation, that the tower fan was fine but my 90 year old mother found it too complicated to use. The customer service couldn’t have been any better, they stated they fully understood the issue and agreed to supply a full refund in these circumstances.

Very happy to deal with this company again.

Ordered through KG-Direct on Amazon which is the same company. 2 days before we were due to travel, the luggage did not arrive on the day of delivery. Called their support number only to be told "there was a fire in the corner of the warehouse where my bags were so they could not fulfil the order". I didn't realise that lugg-online was the same company so tried to order via their site to get next day delivery but it wasn't available as an option. I called to be told that because it was past 13:00 they couldn't, even though the only reason I needed this was because they failed to deliver the original order.
The person on the phone told me I could order the luggage but it would be there the next day - I pointed out that obviously they'd 'had a fire in the warehouse' but she knew nothing about this.
Things go wrong, I accept that, but a proper company does what it can to resolve the situation and owns up to it's mistakes, it does not make up stories and then fail to take accountability.
Avoid at all costs

I am happy that I received my order in the end, however the informations you were giving me were very much unstable. Sometimes you say, it is shipped from you, but may be it is lost on the way, sometimes you say, you will refund me, sometimes you say, I shouldn't email you again, while I very much felt that I lost my order. It was just a little bit like stressful time. I hope you improve your communication system in the future. But, I am happy I got my Item now.

Thank you
Redae

Fab little suitcase-outstanding customer service considering the value for money. I would definitely recommend. It’s rare to find such helpful and swift customer service. Long may that continue. Thanks Lugg

Fantastic service and the quality of the suitcase was much greater than expected at a very competitive price

I purchased two garden recliner chairs from this company. Great product but unfortunately too big for our requirements.
The return procedure was extremely speedy and efficient. I would certainly recommend this company. I usually find it fairly difficult to return items (especially large ones) but this company made everything so easy. Friendly and efficient... not always found these days.