Keplin Group Limited Reviews 453

Slight issue with first order delivery due to fulfilment depot and had to cancel. Second order delivered in good time all be it an issue with the wrong colour being sent. We weren't too fussed but we're offered 15% compensation for our troubles. No damage which is a plus!

Excellent customer service. Return process really well explained and received refund same day courier collect my return parcel.
Nothing wrong with item my mistake ordered wrong size

The best thing about this company is the customer service. I bought Air Fryer from this company and unfortunately it was damaged in transit. The team provided me some compensation and a replacement of product also. Happy with the service! Will suggest to purchase from them.

I bought 4 seater garden furniture. I just needed manual for it to assemble. I called the customer service and within a minute team solved the query.

Really satisfied and glad. I will surely purchase from them in future.

Very polite and helpful and solved my issue thank you too Pranav who was kind and helped me.

This company and organisation is based on bullying tactics.

I received this message from this company this morning.

Dear Seller,

We are the trademark owners of Kidoola, Plug Socket Covers, you are currently selling on eBay. Your listings are unauthorized and infringe upon our intellectual property rights.
Please remove all listings of our trademarked products
immediately. Failure to comply will result in formal action, including a report to eBay and potential legal proceedings.
We expect your full cooperation.

Yours Sincerely,

Keplin Group Limited

Reply from myself.

Hi Keplin Group Limited,

FAO: Chief Executives Office

Re: LEGAL ACTION - HARASSMENT

I am a private seller and I have paid for all the products and items that I list and sell on the eBay platform and website.

Therefore the answer to your question(s) is absolutely NO.

I will happily see you and your entire company in court.

Furthermore I will be reporting you and your company to eBay and other marketplace sites and platforms that you may also be trading on or associated with.

Lastly I will also be leaving a review to show all of your potential customers the bullying tactics that you had just used.

Thank you for your message Keplin Group Limited.

PS: IF YOU WANT ME TO REMOVE ANY LISTINGS ON EBAY OR ANY OTHER PLATFORMS THIS CAN ACTUALLY BE DONE AUTOMATICALLY WHEN THE PRODUCT OR ITEMS ARE SOLD.

The advice for you would be to purchase the items and they will then be successfully removed.

Should you have any further questions, queries or concerns please feel free to contact me anytime as I am always happy to help and assist.

Kind regards,

Ordered 2 camping chairs 2 weeks before needing them for a holiday a week later no sign apparently lost by evri was offered refund or replace i said i still need them but need them quickly was promised the replacement would be with me in 2 days anyway 3 days later had to order different chairs from amazon as they were not here and tracking hadn't moved again , stay clear waste of time

Spent a lot of time researching reclining garden chairs to replace our old ones, and settled on 2x Keplin chairs as they appeared to best suit our requirements. The chairs, once we received them (the original shipment never arrived, as it had been 'lost in transit') are great - they look good, very comfy and exactly what we wanted. Customer service from the team at Keplin was excellent, within 24 hours of contacting them regarding the overdue (missing) items, they resolved the matter promptly. Based on my experience with them, I would definitely recommend them.

The order was delivered on time, sadly, there was damage to one of the chairs, which appeared to have been done in transit as there was signs of impact damage on the box. I contacted Keplin and they were very helpful and a no quibble replacement was despatched. They arranged for the damaged one to be collected and I was kept informed at all times. Particularly Pranav was most helpful and worthy of a special mention. I thought that their customer service was excellent at all times.

Ordered pet cooling mat. Arrived filthy not able to wash. I would recommend buying from zooplus or other retailers as it will be cheaper will come clean and properly packed. This came as something that was pulled from rubbish bin.

There was a slight delay with an item I ordered. Suyash Sharma was very helpful on the phone and the item was eventually delivered safely. This was my second purchase from Keplin.
Thank you Suyash.
Ime Ifon

If I could leave a 0 Star review I would, Item was delivered broken, Contacted them straight away via message seller on Amazon, got no response for over 48 hours! eventually got a review once leaving negative seller feedback.
Collection was booked, on the day collection was due they never showed therefore 9 DAYS later the large bulky parcel is still present taking up a HUGE amount of room in the house, spoke with them on the phone today they were useless and didn't offer any solution, I've now been storing their product for 10 days and wasted a full day off from work today resulting in loss of income! disgusting service!

Parcel was despatched quickly by the seller, but unfortunately appeared lost in post. After a few days the seller advised it was probably lost and I should seek a refund, which the company provided promptly. The product did eventually arrive. I advised the seller and we came to an agreement in the spirit of goodwill. Communication was excellent with quick response times and the actual product is exactly what I was looking for. Thankyou.

Great product and very sturdy but light enough to be comfortable to use for and extended period.
I am a street champion and pick between 1 to 5 bags each day.
The litter picker provided by the council was too heavy and cumbersome which is why I choose to buy my own KEPLIN litter pickers

Bad Customer service
Lack of communication

I ordered an item , waited no communication from them then when Ii enquired as I had not received it, they cancelled and refunded me !!!!

Was told out of stock!!!!!!!!

Extremely poor company and bad business skills !

I had a terrible experience with this company. The product quality was extremely poor, and the customer service was unresponsive and unhelpful. It feels like a scam – nothing worked as promised, and attempts to get support or a refund were completely ignored.

I strongly advise others to stay away from this company. In my opinion, both the management and the overall operation seem unreliable and untrustworthy.

Avoid , there products are cheap for a reason, I bought a rattan furniture set , very poor quality, nightmare to put together and few days later the glass from the table just exploded for no reason, I contact the customer service team and nobody even read my email , taking a week to replay and asking for information that was already in the original email and giving me wrong information when they did . Awful customer service

I changed my mind on the garden furniture I received and decided to return it. It was in the same box, unopened and a pre paid label sttached as instructed. The collection was done by Evri and then suddenly the tracking stopped. No information if and when the item was returned and no refund. I have tried contacting Keplin but my emails keep getting deleted, Evri don't have an email or a phone number and I'm now left with no furniture and no refund. I'm an OAP and out of pocket by over £100, I consider this deadful service.

Ordered a wheel barrow. No nuts and bolts or handles . I understand mistakes happen. But I rang up to get the parts and it was like it was to much work for them . They offered a refund if I sent the parts back. By the time I paid for it to get sent back I might aswell of not bothered. What annoyed me most is their was no sorry no we will try sort this mess out . I will not be buying from these again and I would not recommend anyone to buy from this company . Just because as soon as your money is in the till .they ain't bothered. Awful customer service . If I was the manager I'd be looking into this . Awful

Unfortunately the item.ordered was damaged, however I contacted Atharva, and the team and they gave me options, we agreed on returning the item. They arranged a company so I could arrange a convenient day for me, free of charge and arranging a refund. They were polite and respectful and I cannot thank them enough.