Keplin Group Limited Reviews 453

Amazing service I bought a suitcase the wheel fell off first time I used it. I Spoke to Atharva, on customer service. A Replacement was despatched and received within 48hours. Great customer service, BETTER than some of the large Retails companies. Thank You

Recently bought some vacuum bags from you.They were delivered promptly and I found them extremely easy to use and reliable.Some I have had in the past from other companies have been awkward to use and not very durable.

Quite happy with my purchase and the 15% further discount in addition. The response was quick and their customer service good.
Atharva who served me over the phone was very polite and a great help who understood the product very well.

The customer services is the best! They were helpful and resolved my inquiry quickly.

I recently bought a dog car seat from Keplin , whereby the safety strap became unattached. I sent photographs as requested and was told it wasn't their problem as I bought it through Amazon. I was appalled and wrote an awful review on trustpilot. However, a young man from customer service ,Atharva, not only set me one new dog car seat. But two so we didn't have to keep swapping the dog seat over between cars. Thank you very much.

Sam was great help!
I bought a suitcase which did not arrive for over 8 days. I contacted customer service and Sam replied the very next day informing me that my parcel had been lost by the courier. Sam arranged for it to be dispatched with next day delivery!
Thank you very much

First chairs arrived damaged ( poor packing in my opinion). I emailed the company who responded fairly quickly explaining the damage. They initially offered me a partial refund but I preferred to have them replaced. New chairs were sent and they are great. Slightly quicker delivery would be nice, maybe offer a fast delivery at additional cost.
But overall good company to deal with and sorted our the problem which is the main thing.

I have recently bought a Keplin shoe rack and had occasion to contact customer services. They could not have been more helpful and certainly have encouraged me to buy from them again knowing how good their service was.

Atharva from customer service was excellent

I brought a suitcase and had issues with setting up locks

I called the customer care

Not only did he provide me an instructions manual
He did call me and gave me accurate instructions on my way to Germany

I called on Saturday and spoke to Arthur. My product was outside the warranty period but had developed a fault with the wheel area, Arthur was fantastic and sorted me a replacement. Very quick and friendly service

Ordered a dog seat for the car (3 weeks ago) and It still hasn’t arrived and I haven’t received any response to my emails!!!!!

Why do they never answer my phone call ???

Do not buy anything from this company i ordered a learning tower from them which arrived damage and they are now not replying to any of my emails and i have not received a replacement or refund, complete scam

My brother ordered 1pkt of gravity padded chairs through Amazon for us as we do not have an account. Chairs arrived via DPD and we are very happy with them. 3 ☆ given due to a missing cup holder. Emailed Keplin direct to be told the do not stock spares??? Rather poor customer care, despite us sending of invoice as proof of purchase.

I ordered a carry on suitcase from Amazon with the order fulfilled by Amazon but the product supplied by these wonderful people. Sadly the package arrived damaged - so much so that the case was also damaged. I contacted Amazon and got sent onto the Keplin Group for refund / replacement. Luckily the returns information provided a phone number for the Keplin Group. I had already ordered one of these cases and was extremely happy with it, so I didn't want a refund just a replacement. I phoned to explain this and the extremely helpful gentleman I spoke with said no problem - I will send a replacement out via DPD to arrive tomorrow. When I explained that I hadn't sent the old damaged one back using the returns label yet I was told don't worry. True to their word the very next day a replacement case arrived. Truely oustanding service - I will definitely be using this firm again.

Great customer service, instant solution.

Excellent chairs at a great price.
Delivery was very quick.

was very happy with product. good quality.
really comfortable, friendly communication.
I would recommend these chairs. & this company to anyone. thank you Angela.

I initially had a problem with the first fan I purchased so contacted Kelpin who were absolutely brilliant and sent me a replacement. No issues with replacement. Great fans, just what I needed as temperatures start to rise, and I love the timer feature! 5* service / product.

Having purchased a pair of folding camping chairs from Keplin which arrived the next day, I discovered a problem with one of the pins holding one of the legs in place which was unsecured and couldn't be fixed or even removed. However a phone call to their customer service department followed by an email with attached photo of the issue resulted in a second pair of chairs being sent without further question and instructions to keep the first pair. These arrived the next day and so now I have not 2 but 3 usable chairs! Such excellent service in sorting out a problem without fuss would certainly give me confidence in buying from this company again ... oh and the chairs are great.