I have bought from this company before and really loved their products. However, this time when I ordered the necklace did not match the picture shown on the website. I reached out to their customer... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Amazing. Kilkenny Silver range is so pretty and beautiful. I think they recently had a branding / packaging change and the packaging is so pretty, pink and feminine and gorgeous so that’s what pro... Toon meer
Packaged beautifully. My chain came in the normal Kilkenny Silver box, wrapped in matching tissue paper, and in a Kilkenny Silver bag inside the box. This made the package much bigger than expected b... Toon meer
I thought initially that the postage was a little high. But it was so worth it! The express delivery meant that I received the gift I had ordered 2 days later & unexpectedly, on a Saturday! It was als... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a family owned jewellery company based in the south east of Ireland in Co. Kilkenny. We stock traditional Irish Celtic sterling silver jewellery and also specialise in contemporary classic sterling silver jewellery. We have sell wholesale and retail and stock outlets in every county in Ireland. Check out our website for more information.
Contactgegevens
Astra Trading Jewellery Ltd, Cappagh, R95PP80, Inistioge, Ierland
- kilkennysilver@gmail.com
- kilkennysilver.com
4,3
Uitstekend
191 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I received the wrong bracelet
I received the wrong bracelet. It was for a Christmas present so I am very disappointed
15 december 2025
Celtic Brooch
Quick and easy from ordering to delivery and it was beautifully packaged and presented and I absolutely love it !! And I will be buying the Connemara Marble one next !
22 december 2025
The earrings are beautiful and were…
The earrings are beautiful and were great Christmas presents. Thank you for the cute bonus travel umbrella. Very unexpected nice surprise !
3 december 2025
I haven’t received the product yet do I…
I haven’t received the product yet do I can’t review it!
23 december 2025
Received the gift within days of order…
Received the gift within days of order which was brilliant. The quality of the bangle is fabulous
11 december 2025
Fabulous jewellery
Ordered 3 bracelets and they arrived 3 days later and very well packaged
Great service
I will definitely purchase from this company again
20 december 2025
I love the bracelets I purchased for my…
I love the bracelets I purchased for my daughters!
12 december 2025
Because of its high quality and…
Because of its high quality and standard this will make a lovely gift at Christmas I was very impressed
9 december 2025
So prompt with Delivery...
So prompt with Delivery.... And very impressed with packaging and beautiful gift bags.... My Granddaughter will be thrilled... Thank you so much..
19 december 2025
Antwoord van Kilkenny Silver
Thank you for your kind words. I hope your granddaugher loves it.
Great quality for my daughter
Great quality for my daughter! The shipping was fast and was packaged very cute upon arrival.
16 december 2025
Antwoord van Kilkenny Silver
I'm delighted you received it quickly and thank you for your positive feedback.
I ordered the Irish flag
I ordered the Irish flag, celtic bangle and was sent forever friend. This was to be a present for my daughter in Australia so was disappointed
18 december 2025
Antwoord van Kilkenny Silver
Sorry about that Christine, we had realised you were sent the wrong item and emailed you saying we sent the correct item the following day. You should receive it today I'm sure. Hope you have a lovely Christmas.
Please add gift cards
A present for someone of Irish heritage in the uk, had it sent directly to her but I asked for a gift note saying who it was from but it didn’t so she ended up messaging people to find out who sent it! That said she loved the present.
20 december 2025
Antwoord van Kilkenny Silver
Sorry about that Fiona. We didn't get any note on the order.
Beautifully packed
Fast delivery. Beautifully presented and packed. It was a gift I was buying for someone else so I was delighted.
17 december 2025
Antwoord van Kilkenny Silver
Thank you so much. We are delighted you liked it.
Received wrong item & replaced.
Received wrong item, contacted Kilkenny Silver straight away, although no reply, Kilkenny Silver quickly rectified. Thank you.
17 december 2025
Antwoord van Kilkenny Silver
Thank you for understanding and we are sorry about the inconvenience caused.
Very easy website to use
Very easy website to use. Very quick delivery and packaged lovely. Great price.
17 december 2025
Antwoord van Kilkenny Silver
Much appreciated
Never received my parcel
I have received a mail from royal email with the wrong nam, that my parcel is on the road, after reaching your support i havemt got a reply. After 2 days a new email from royal mail has been received which says that i got the parcel which is false. I have semt an email again to your support amd i havent got any response.
EDIT: I still haven't got any answer in any of my emails and I haven't received any refund.
EDIT 2: I have received today the parcel, still no response from support though. As a jewellery, the necklace i bought is pretty good and looks better in person.
16 december 2025
Antwoord van Kilkenny Silver
I am sorry you have had this experience with royal mail. We processed your order the same day it was received and sent it with the exact name and address you provided. We have contacted Royal mail also but to no avail. We then issued a refund to your account which you would have received by now.
Antwoord van Kilkenny Silver
Thank you so much.
Quick delivery Celtic brooch is…
Quick delivery Celtic brooch is beautifully wrapped
15 december 2025
Antwoord van Kilkenny Silver
Thank you. I hope you enjoy wearing it.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.