Kineon Labs Reviews 

Quickly responded with very detailed and explained to my questions. Trustworthy customer service what I received.

Poor customer/ technical support. They just regurgitate information that's already in the users manual.
Worthless!!

One of the clips on my Kineon Move + unexpectedly broke. To my surprise, a simple email with picture attached of the broken bit brought an almost immediate reply. Without much fuss, the Kineon rep redress and issue by issuing me a replacement strap. I had not expected such a rapid response and resolution. Great customer service! Also, I have been trying the Move + for about 3 months and it has worked to relieve some pain especially in my elbow and knees but more time is probably needed to truly assess its effectiveness.

I've been using the Kineon Move product for over a year and have seen excellent results with my knee issues. The product is well designed and effective, and super easy to use. In fact, I think so highly of the red light therapy I actually found a similar product for my horse!

The customer service team has been far superior to most I've encountered over the years. They are quick to respond and seem motivated to help. In particular, Noel has bent over backwards to assist me.

My experience was excellent. Noel was very professional and accommodating in resolving my issue. Very much appreciate the high level of customer service!

I expected my order to have shipped, but it had not yet. Support promptly updated me on the status, gave an ETA and a reason for the delay. Thank you.

This company’s customer service is A+++ I ordered through Amazon and had an issue with my Move Pro+ I contacted the company by chat and received prompt over the top response. They made me completely happy within a 24 hour time frame. After a few prompt back and forth responses they are sending a replacement. Such an easy company to work with.

Absolute pathetic (non existent) customer service. I purchased the Move + on Sunday and despite the website claiming I'd receive the order by today or tomorrow, the order hasn't even processed yet. I've called twice and left messages because no one answers the phone....no return calls. I've used their AI chatbot which redirects me to an update page that doesn't work. It claims it's passing me on to a support agent, but no one ever actually joins. Clearly the product is not in stock, but they don't want to be honest about that. What is super frustrating is that I've had probably 5 emails in 5 days asking me to buy more, but they won't answer when I'm actually going to receive the product. If I can't get a response soon I'm going to dispute the cc charge and just buy the prungo device instead.

For years, I've dealt with knee pain. While it hasn't erradicated the knee pain entirely, Kineon Move+ has been very helpful in keeping me active. I use it before I ski/hike and it really helps reduce the aches and pains when starting an activity. I equate it to how I feel when I take ibuprofen. Obviously, no one wants to be on medications chronically to exercise. As long as I throw this one for 15 minutes each knee before activity, it makes the experience so much more enjoyable. Kineon, thanks for such a great product!

A helpful answer to my question about the new strap. I have now purchased a new strap, which is so much better than the old one.

Kineon has caring and understanding people on the team. I know this because I came across an issue where I had to access customer service. Although it took some time to trouble-shoot and sort out, I felt supported throughout the process to the resolution. Living outside of US (I am a Canadian resident) did not at all make anything more difficult to deal with. And as for the product, I would recommend Kineon easily, I have seen some of the other mobile RLT devices up close (in Canada), and Kineon is a little more expensive, but is better quality and has better adjustability, and a longer charge time than some. I hope to continue using it regularly for a long time. Thanks again for sticking by me.

I had a clip break on my Move Pro strap. I took a couple of pictures of the broken clip and emailed support. Literally about 90 seconds later - if that - I received an email from Kineon telling me they were sending me a new strap. At first, because the email arrived so quickly, I assumed it was an auto-reply to my email letting me know that they'd received my query and were going to look at it. But no, they had already looked at it and already processed my issue and had issued an order for a whole new strap sent my home address. I've never in my life experienced such responsive customer service. This was all handled by Mariella at Kineon. I'm pretty blown away. Thank you so much Mariella!!

Worse customer service for an expensive device! No one answer phones. Email take a week to respond. You need to chat with AI which is pathetic.!
Alot of post complaining the modules dont charge or work. So why is the inventor putting his name, clinicians, pro athletes marketing a shithy product with a price tag of over $500. Just a scam.. no employees that tells alot about how poor this is yet he brags about this product ! I changed my mind. Will not buy!!!

Have not needed much Customer service support, however, when required, they were responsive and even though I was well outside of the warranty period they replaced my strap without issue.

Excellent customer service. Problem resolved super fast. Response is quick and any needed corrective action processed quickly. Again excellent service! Could you train other companies?

I was experiencing a problem with one of my IR modules, so I contacted them to get a replacement. They responded quickly, and they are sending me a replacement module. A perfect customer support experience!

This is an update to my previous 2 star review. The kineon move+ plus did not help my situation so I originally rated it low. I do however want to commend their staff on the willingness to try to help me get relief. I appreciated the follow up and understanding when I eventually returned the device. I think it is worth giving the device a try especially with the team that supports the Kineon Move+.

Forest and Noel are absolutely amazing and the entire team as well. I would like to thank you all. Move Plus pro is God sent IMO!
I use it every day and I would be useless without it. I unfortunately had a Bluetooth connection issue and contacted the team. Forest himself emailed me the same day. As well as Noel, I offered to pay for the replacement module because it was out of warranty but they wouldn't accept it. Thank you Forest and Noel as well as the entire team...
My injuries are as follows:
Right leg/Torn acl, mcl, lcl broken femur bone fractured ankle and ripped hamstring in one accident. Also posterior deviated clavicle and two blown out shoulders. And 3 broken floating ribs
God bless you all 🙏✝️❤️

I am an 80 year old female with mild OA and on going pelvic imbalance. I have had my KINEON Move+ for over a year. I use it daily for my hips, knees, ankles and hip flexors when I have overextended myself. After a couple of 15 min sessions with my KINEON I can get up and get going again! I highly recommend this product. I have always experienced excellent customer service. Representatives have responded to my email questions with very timely responses and solutions to my issues. I highly recommend this product.