Absolutely love these nappies for my 16 month old! We also use the toilet paper, toilet cleaner, hand soap, washing up liquid, laundry soap and dishwasher tablets and no complaints at all here. Beauti... Toon meer
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I had a subscription order that was very late due to an issue with Evri. I called K&K telephone line and left a message. They called back within the hour and then dealt with it immediately. New nappie... Toon meer
I've been using Kit and Kin for a couple of years now, every product I've bought does exactly what it says on the tin, without covering every surface in toxic chemicals and filling the house with into... Toon meer
Bedrijf heeft geantwoord
I ordered a batch of Lavender & Sandalwood and a batch of fragrence free. Unfortunately delivery was delayed, not Kit & Kin’s actions but Evri. As well as a late delivery, when it finally arrived the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Kit & Kin offers families a range of safe, eco-friendly and affordable products that are better for you and better for the environment.
Contactgegevens
22 Wycombe End, HP9 1NB, Beaconsfield, Verenigd Koninkrijk
- 0208 075 6678
- chat@kitandkin.com
- kitandkin.com
4,3
Uitstekend
4K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Easy to mange subscription with reminders to…
Easy to mange subscription with reminders to log in to system and excellent quality products. Magic salve and newborn nappies for the win!
21 juni 2026
Antwoord van Kit & Kin
Thank you so much for taking the time to leave us such a lovely review! 💚
We're delighted to hear you're enjoying both our subscription service and our products. It's wonderful to know that the subscription reminders make managing your deliveries nice and easy, and we're especially thrilled that our Magic Salve and newborn nappies have been such a hit!
Thank you for choosing Kit & Kin and for being part of our community. Your support really means the world to us.
Fiorela 💚
Dishwasher tabs dissapointing
I'm very dissapointed with the dishwasher tablets - the biodegradable wrapper has not been water soluble and I have now done 3 loads in the dishwasher and the dishes are still not clean.
21 juni 2026
Antwoord van Kit & Kin
Hi Linda,
Thank you so much for taking the time to share your feedback with us. We're very sorry to hear that our Dishwasher Tablets haven't met your expectations. 💚
We'd really love the chance to look into this for you and better understand what may have happened. When you have a moment, please send us an email at chat@kitandkin.com, and one of our Customer Care team will be more than happy to investigate this further and see how we can help.
Thank you again for bringing this to our attention, and we hope to hear from you soon.
Fiorela 💚
I’m glad I only bought the trial pack.
I’m glad I only bought the trial pack.
The fastening is frustrating to use and doesn’t provide full coverage or protection around the belly. The diaper also turns yellow when it’s wet with urine or soiled, which I wasn’t a fan of.
I tried these on my newborn son and didn’t even finish the pack because I was so disappointed.
I wouldn’t recommend them.
1 juli 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hi Janne,
Thank you for taking the time to share your feedback. We're so sorry to hear that our nappies didn't meet your expectations, especially as this was your first experience with them 💚
We'd really appreciate the opportunity to look into the issues you've experienced with the fastening and fit. If you're happy to do so, please email us at chat@kitandkin.com with your order details and any additional information you'd like to share. One of our team members will be more than happy to investigate this further this further and do everything we can to help.
We hope to hear from you soon 😊
Carmen
Enjoying using these natural products…
Enjoying using these natural products they are so effective smell nice and attractive bottles. Will continue to use.
Arrived very promptly
with recyclable packaging.
19 juni 2026
Antwoord van Kit & Kin
Thank you so much for taking the time to leave us such a lovely review! 💚
We're absolutely delighted to hear you're enjoying our natural products and that you're finding them both effective and beautifully fragranced. It's wonderful to know you love the packaging too, we put a lot of thought into making our products kind to both your home and the planet.
We're also so pleased your order arrived promptly.
Thank you again for your support. We can't wait to continue being part of your home!
Best wishes,
Fiorela
Antwoord van Kit & Kin
Hi Linda,
Thank you so much for your review! 💚
We’re delighted to hear you’re enjoying the product and achieving such shiny results! Thanks for taking the time to share your experience — we really appreciate your support 😊
Jade
Antwoord van Kit & Kin
Hi Elaine,
Thank you so much for your lovely review! 💚
We’re delighted to hear you’re enjoying our cleaning range and that you love the scents too. It’s wonderful to know our natural products are working so well for you.
Thank you for choosing Kit & Kin and for taking the time to share your experience 😊
Jade
Beautiful and functional packaging
Beautiful and functional packaging. Great smelling laundry. Peace of mind of a more natural, eco alternative.
Thanjs kit & kin
18 juni 2026
Antwoord van Kit & Kin
Hi there,
Thank you so much for your lovely review 💚
We’re delighted to hear you’re enjoying the packaging and the scent of our laundry range. It’s wonderful to know our products give you peace of mind as a more natural, alternative.
Thank you for choosing Kit & Kin and for taking the time to share your experience 😊
Jade
Great quality and fantastic price too, my daughter loves them she says the quality is great …
I buy for my daughter as non toxic and also planting trees , but I must say the quality and having an account we can manually manage size changes as she grows , first year gift to my daughter and her partner on birth of their/our special baby girl.
15 juni 2026
Antwoord van Kit & Kin
Hi Jackie,
Thank you so much for your wonderful review 💚
We’re absolutely delighted to hear that our nappies have been such a special gift for your daughter and granddaughter. It means so much to know you chose Kit & Kin for their non-toxic materials, quality and our tree-planting mission.
We’re also so pleased that the subscription has made it easy to keep up with your granddaughter’s growth by changing sizes as needed. Thank you for your kind words and for being part of the Kit & Kin family 😊
Jade
Great service and I love the products
Great service and I love the products. Will definitely be buying again!
18 juni 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hello Jenny,
Thank you so much for your review! 💚
We're delighted to hear that you love our products and had a great experience with our service. Knowing you'll be buying from us again is the biggest compliment we could receive!
Thank you for your support, and we look forward to welcoming you back soon! 😊
Aleksandra
Conscience clear!
Great products, they smell good too!
Delivery was prompt and packaging was environmentally friendly
15 juni 2026
Antwoord van Kit & Kin
Hello Nina,
Thank you so much for your review! 💚
We're delighted to hear you're enjoying our products and their fragrances. It's also fantastic to know your order arrived promptly and that you appreciated our environmentally friendly packaging.
Thank you for choosing Kit & Kin! 😊
Aleksandra
Great quality products
Great quality products, perfect for my baby's sensitive skin! Pull up nappies great and easy to use
22 mei 2026
Antwoord van Kit & Kin
Hi El,
Thank you so much for your lovely review 💚
We’re delighted to hear our products have been a great fit for your baby’s sensitive skin and that you’re loving the pull-up nappies too. It’s wonderful to know they’re making life a little easier! 😊
Thank you for choosing Kit & Kin and for taking the time to share your experience. We really appreciate your support 💚
Jade
Antwoord van Kit & Kin
Hi Carol,
Thank you so much for your review! 💚
We’re delighted to hear you’re enjoying our products. Feedback like this means a lot to our team and motivates us to keep creating products that are kind to families and the planet.
Thank you for your support 😊
Jade
Missing item - disappointed.
Absolutely loved the products from my first order so ordered a second time to have the delivery arrive with an item missing. Very disappointed and will likely not order again.
24 juni 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hi Katie,
Thank you for your feedback. We’re so pleased to hear you loved the products from your first order, which makes it even more disappointing to learn that your second order arrived with an item missing.
We’re very sorry for the mistake and completely understand your frustration. This is certainly not the experience we want for our customers.
Please may we ask if you can get in touch with our customer care team at chat@kitandkin.com with your order details, and we’ll make sure the missing item is sent out as quickly as possible. We’d really appreciate the opportunity to put this right for you 💚.
Jade
Good for sensitive skin
I ordered the washing liquid and conditioner.
No adverse reaction from my skin which is great, however, products don’t seem to get out stains. Which is a great shame,
26 mei 2026
Antwoord van Kit & Kin
Hello Ms Duce,
Thank you for taking the time to leave a review and share your experience 💚
We're delighted to hear that our Laundry Liquid and Conditioner were gentle on your skin and didn't cause any adverse reactions.
We're sorry to hear that you weren't fully satisfied with the stain removal performance. We appreciate your honest feedback, and we'll be sure to pass your comments on to our product development team as we're always looking for ways to improve our products 💚
Thank you again for your support and for giving Kit & Kin a try!
Aleksandra
Would recommend
Used Kit & Kin for the first time. Easy to order deliver was quick.
I bought the baby clothes wash with a lavender smell love this product babies clothes were lovely and soft and a great smell also bought the limescale cleaner this worked like a dream on my shower door. Would definitely would recommend both these products
12 juni 2026
Antwoord van Kit & Kin
Hi Cynthia,
Thank you so much for your lovely review 💚
We’re delighted to hear your first experience with Kit & Kin was such a positive one! It’s wonderful to know you found the ordering process easy and that your delivery arrived quickly.
We’re especially pleased that you’re enjoying the lavender baby laundry wash and that it left your little one’s clothes soft and beautifully scented. It’s also fantastic to hear the limescale remover worked so well on your shower door! 😊
Thank you for recommending our products, we really appreciate your support and look forward to welcoming you back again soon. 💚
Jade
Used since day one, we love them!
Have been using kit and kin since our little one was born and have been so pleased with the quality of the products and service! The subscription service is fab. I have really sensitive skin and have to be really careful with period products so I thought my baby would be the same which she is. When we have used other brands on holiday she has developed a rash and the nappies really smell but not with Kit and Kin! We love them!
22 juni 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hi there!
Thank you so much for this wonderful review 💚
We’re absolutely delighted to hear that you’ve been using Kit & Kin since your little one was born and that both our products and subscription service have worked so well for your family.
It’s especially lovely to hear that our nappies have been kind to your little one’s sensitive skin. As parents ourselves, we know how important that is, and we’re so pleased they’ve helped keep irritation at bay when other brands haven’t.
Thank you for your trust, loyalty and support, it truly means the world to us. We’re so glad to be part of your parenting journey 😊💚
Jade
Product seems lovely in terms of being…
Product seems lovely in terms of being health friendly but unfortunately does not clean dishes well. Often leaves dirt on glasses and plates
11 juni 2026
Antwoord van Kit & Kin
Hi Iwona,
Thank you so much for taking the time to leave a review and for giving our dishwasher tablets a try 💚
We’re pleased to hear you appreciate the health-friendly aspect of the product, but we’re sorry to hear the cleaning performance hasn’t met your expectations. Our dishwasher tablets are designed to leave dishes sparkling clean, so it’s disappointing to hear that you’ve experienced residue on glasses and plates.
We’d love the opportunity to understand a little more about your setup and see if we can help improve the results. Please feel free to reach out to our customer care team at chat@kitandkin.com as we’d be happy to look into this further with you.
Thank you again for your feedback, it’s invaluable in helping us improve 😊
Jade
Antwoord van Kit & Kin
Hi Lisa,
Thank you so much for your lovely review 💚
We’re delighted to hear you’re enjoying the products, and that you love both the scent and the packaging. It’s wonderful to know they’ve made such a positive impression.
Thank you for choosing Kit & Kin and for taking the time to share your feedback 😊
Jade
I have been making my own cleaning and…
I have been making my own cleaning and washing products for years but on some products ‘something’ was missing. I have been aware of Kit & Kin for a while, my grandchildren wore their nappies, and recognised their goals and values so though I’d give them a try.
Ordering was easy and delivery prompt with great packaging.
I’m so happy with Kit & Kin, dishwasher tablets particularly, that their products will now be a staple in our house, alongside my home made products of course!
21 juni 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hi Lynne,
Thank you so much for your wonderful review 💚
We’re delighted that, after years of making your own cleaning and washing products, you decided to give Kit & Kin a try. It’s especially lovely to hear that your grandchildren wore our nappies and that our values resonated with you.
We’re so pleased the ordering and delivery experience met your expectations, and we absolutely love hearing that the dishwasher tablets have earned a place alongside your homemade products!
Thank you for your support, it means a lot to us, and we’re thrilled to be a staple in your home 😊💚
Jade
Nappies are really good, however failures in other areas…
EDIT: Thank you for the fast reply here, my wife is emailing now regarding this, the orders are under her name and email, sorry for the confusion there!
—
Nappies are really good and can highly recommend them, however, customer service reply times are a bit slow, we had an issue with our order 2 weeks ago and still haven’t heard back from the team we have tried replying to the order email and the form on the website! The root cause of the issues are Evri (STOP USING THEM) the parcel had completely fallen apart due to water damage and another order the box was also damaged with holes all over it, while this is not your fault, it is your fault for using just a sub par delivery company, please reconsider your contract with them as it puts me off buying from you!
9 juni 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hello Sam,
Thank you for taking the time to leave a review and for your kind words about our nappies 💚
We're very sorry to hear about both the delivery issues and the difficulty you've had contacting us. We have tried to locate your correspondence but unfortunately have not been able to find it in our system.
We'd really like the opportunity to investigate this further and help resolve any outstanding issues for you. Could you please email us at chat@kitandkin.com and include "Trustpilot Review" in the subject line or body of the email? This will help us identify your message and look into the matter as quickly as possible.
We're also sorry to hear about the condition your parcels arrived in. We completely understand how frustrating it must be to receive damaged deliveries, and we appreciate your feedback regarding our courier service.
We look forward to hearing from you and getting this resolved for you as soon as possible 💚
Aleksandra
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