I had a subscription order that was very late due to an issue with Evri. I called K&K telephone line and left a message. They called back within the hour and then dealt with it immediately. New nappie... Toon meer
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Lees wat reviewers zeggen
I've been using Kit and Kin for a couple of years now, every product I've bought does exactly what it says on the tin, without covering every surface in toxic chemicals and filling the house with into... Toon meer
Bedrijf heeft geantwoord
I ordered a batch of Lavender & Sandalwood and a batch of fragrence free. Unfortunately delivery was delayed, not Kit & Kin’s actions but Evri. As well as a late delivery, when it finally arrived the... Toon meer
Bedrijf heeft geantwoord
Having been a lifelong purchaser of another long standing brand of dishwasher tabs, I decided to try Kit & Kin a few months ago and have not been disappointed! They leave my dishes clean without that... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Kit & Kin offers families a range of safe, eco-friendly and affordable products that are better for you and better for the environment.
Contactgegevens
22 Wycombe End, HP9 1NB, Beaconsfield, Verenigd Koninkrijk
- 0208 075 6678
- chat@kitandkin.com
- kitandkin.com
4,3
Uitstekend
4K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Very efficient
22 augustus 2026
Antwoord van Kit & Kin
Hi Robert,
Thank you so much for your kind review. 💚 We’re really pleased to hear you had such an efficient experience with us.
We truly appreciate your support.
Carmen
Amazing products
I ordered my first order last week and they are so good, I'm already looking at ordering more of the range.
Handwash - this is just as good as the luxury brands, it smells amazing and most importantly, it is safe for my kids to use. The bottle looks lovely too. The only comment is that it would be great to have a sturdier plastic bottle or glass bottle to last longer when refilling.
Magic salve - we have been struggling with my son's nappy rash for months and tried lots of different creams, nothing helped. 3 days of this and it's almost cleared. I also used some on his dry eczema patches and it helped. The fact it's all natural is an added bonus. It would be great if you could get a travel size for the nappy bag.
I wish I had ordered these sooner. They may be more expensive than those available in the supermarket, but the quality is well worth it.
1 september 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hi Kayleigh,
Thank you so much for sharing such a thoughtful review! 💚
We’re absolutely delighted to hear how much you’re enjoying your first Kit & Kin order and that our hand wash and Magic Salve have already become favourites in your home.
It’s wonderful to know that the Magic Salve has helped soothe your son’s nappy rash and dry eczema patches. We understand how frustrating it can be when you’ve tried lots of different products, so we’re really pleased it has made a difference. 💚
Thank you also for your helpful feedback about the hand wash bottle and the travel-size Magic Salve. We’ll be sure to share these suggestions with our team.
We really appreciate you choosing Kit & Kin and your kind words about the quality of our products. We hope you enjoy exploring more of our range!
Carmen 💚
Antwoord van Kit & Kin
Hi Susan,
Thank you so much for your lovely feedback! We’re delighted to hear your order arrived quickly and safely packaged. We really appreciate your support! 💚
Jade
My parcel is not delivered yet and…
My parcel is not delivered yet and there is no commu From the team even after raising issues.
21 augustus 2026
Antwoord van Kit & Kin
Hi Vartika,
Thank you for taking the time to leave us a review. 💚
We’re so sorry to hear that your parcel still hasn’t reached you, and we completely understand how disappointing it must be to have also felt that you weren’t receiving the communication you needed from us.
We can see that a member of our Customer Experience team has now been in touch with you directly and is helping to get this resolved for you as quickly as possible.
We’re truly sorry again for the experience you’ve had and hope we can get everything sorted for you very soon.
Fiorela 💚
So soft and lovely on my babies skin
So soft and lovely on my babies skin, but the nappies really need a poop stopped at the top because it leaks up my babies back every time
19 augustus 2026
Antwoord van Kit & Kin
Hi Chelsea,
Thank you so much for taking the time to leave us a review. 💚
We’re so pleased to hear that you love how soft our nappies are on your little one’s skin!
We’re sorry to hear about the leaks up the back. This can often be a sign that a different size or fit may be needed. We also really appreciate your suggestion about adding extra protection at the back of the nappy, and we’ll be sure to pass this feedback on to our Design team.
Please do reach out to our Customer Experience team at chat@kitandkin.com and they’ll be happy to look into this for you and help find the best solution.
Fiorela 💚
Good but oesn't hold large poops
I love the brand but it doesn't hold well my baby's poop, usually comes out on the sides with large amounts
3 mei 2026
Antwoord van Kit & Kin
Hi Iwona,
Thank you so much for taking the time to leave us a review. 💚
We’re so pleased to hear that you love the Kit & Kin brand, although we’re sorry to hear that you’ve been experiencing leaks with our nappies.
Leaks can sometimes be a sign that a different size or fit may be needed. Please do reach out to our Customer Experience team at chat@kitandkin.com and they’ll be happy to look into this for you and help find the best solution.
Fiorela 💚
Great product and ethos
Great product and I really like the ethos behind it. Let down by very poor delivery service (Evri) but K&K customer service was amazing in sorting. Definitely a repeat order going in.
18 augustus 2026
Antwoord van Kit & Kin
Hi there!
Thank you so much for your lovely review 💚
We’re delighted to hear you love our products and the ethos behind Kit & Kin. We’re sorry the delivery didn’t go as smoothly as it should have, but it’s wonderful to know our customer service team was able to help get things sorted for you.
Thank you for giving us another chance and for your continued support. We really appreciate it and look forward to welcoming you back! 💚
Jade
Poor communication
I ordered two items at the same time, I received one item without receiving the other, I’m trying to get in contact with the seller but no avail
18 augustus 2026
Antwoord van Kit & Kin
Hi Ahmed,
We are very sorry to hear that you have only received one parcel. We have looked through our inbox and cannot see any previous messages from you regarding this query, so we want to reassure you that one of our team will be in touch with you shortly so we can resolve this for you. Again we apologise for your experience 💚
Jade
Antwoord van Kit & Kin
Hi Aditi,
Thank you for taking the time to leave us a review. 💚
We’re very sorry to hear that your order still hasn’t reached you. This certainly isn’t the experience we want for our customers, and we completely understand how disappointing this must be.
A member of our Customer Experience team will be in touch with you directly to help get this sorted as quickly as possible.
Fiorela 💚
Good products,very pleased with the…
Good products,very pleased with the nappies
Will keep buying them😊
17 augustus 2026
Antwoord van Kit & Kin
Hi Mr Mihai,
Thank you so much for taking the time to leave us such a lovely review! 💚
We’re so happy to hear you’re pleased with our nappies and will be continuing your Kit & Kin journey with us.
Thank you for choosing and supporting Kit & Kin!
Fiorela 💚
The cleaning products are great
The cleaning products are great, the laundry detergent smells lovely! Looking forward to buying more products!
17 augustus 2026
Antwoord van Kit & Kin
Hi Chelsie,
Thank you so much for your lovely review! 💚
We’re delighted to hear that you’re enjoying our cleaning products and that you love the scent of our laundry detergent. It’s wonderful to know you’re looking forward to trying more of our range!
Thank you for choosing Kit & Kin and for taking the time to share your experience with us. We truly appreciate your support. 🌿
Carmen
Antwoord van Kit & Kin
Hello Nimota,
thank you so much for sharing your feedback with us.
We are very sorry to hear about your experience and want to let you know that unfortunately order cannot be cancelled before the payment is taken. This means that we can only cancel order which has been paid for. We also want to let you know that we have managed to successfully cancel your order with our dispatch team and our refund will follow shortly. Thank you for your patience once this is being resolved for you.
best wishes,
Marta 💚
Good quality nappies delivered to your…
Good quality nappies delivered to your door. Reliable service
16 augustus 2026
Antwoord van Kit & Kin
Hi Linda,
Thank you so much for taking the time to leave us such a lovely review. 💚
We’re so pleased to hear that you’re happy with the quality of our nappies and that you’ve found our delivery service reliable too! We know how important it is to have nappies turn up when you need them, so it’s lovely to hear everything has been running smoothly for you. 😊
Thank you for choosing Kit & Kin and for your support, it really does mean a lot to us.
Fiorela 💚
Love the products but too expensive
Love the products. I jusy wish was a bit more affordable as quite expensive!
1 juni 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hi Rachel,
Thank you so much for taking the time to leave us a review. 💚
We’re so pleased to hear that you love our products! We completely understand your thoughts around the price too, and really appreciate you sharing this with us.
We’re always working hard to offer the best possible value without compromising on the quality and care that goes into our products.
Thank you for choosing Kit & Kin and for your support, it really does mean a lot to us.
Fiorela💚
not satisfactory
according to its price its not worth as it's always getting leakage problems of poop and not comfortable...baby got rash
16 augustus 2026
Antwoord van Kit & Kin
Hi Mandeep,
Thank you for taking the time to leave us a review. We’re so sorry to hear that you’ve been experiencing leaks and that your little one has developed a rash. 💚
Our nappies are designed to be gentle and comfortable on delicate skin, so we’re really disappointed to hear that this hasn’t been your experience. We’d really like the opportunity to look into both the fit and the skin reaction with you and see how we can help.
Could you please email us at chat@kitandkin.com, quoting “Trustpilot Review” in the subject line or body of your email? This will help us locate your enquiry as quickly as possible.
We hope to hear from you soon so we can look into this further for you.
Fiorela 💚
Great products that smell lovely!
Great products, lovely smell. Came in a good time and exactly what I ordered. Can’t wait for my kitchen to smell great!
12 augustus 2026
Antwoord van Kit & Kin
Hi George,
Thank you so much for taking the time to leave us such a lovely review. 💚
We’re so pleased to hear that you’re happy with your products, and that everything arrived quickly and just as expected. It’s lovely to hear you’re enjoying the scent too!
We hope they leave your kitchen smelling beautifully fresh, and thank you for choosing Kit & Kin. Your support really does mean a lot to us.
Fiorela 💚
great quality hypoallergenic nappies.
I am 80 years old and the only practical way to be involved with my great grand child was to buy the nappies. Mum was concerned about nappies causing allergies, but on trying Kit and Kin was delighted. I have been buying them since birth and now have a subsciption directly with Kit and Kin.I am experimenting with buying other things like napppy bags and cleaning products. So far delighted with quality and service.
14 augustus 2026
Antwoord van Kit & Kin
Hi Jean,
Thank you so much for taking the time to leave us such a lovely review. 💚
It’s so special to hear that our nappies have been part of your great-grandchild’s journey since birth, and we’re delighted that Mum has been so happy with them too!
We hope you enjoy trying some more of our products, and thank you for choosing Kit & Kin to help care for your little great-grandchild. Your support really does mean a lot to us.
Fiorela 💚
Antwoord van Kit & Kin
Hi Sheelagh,
Thank you so much for your lovely 5-star review! 💚
We’re so happy to hear you’re enjoying our products and that your order reached you quickly. Thank you for choosing Kit & Kin and for your support!
Fiorela 💚
I like their products but I just went…
I like their products but I just went to order refills for the first time and it’s £7 for shipping unless you spend £40 each time. It’s just not practical for us as we run out of cleaners at different times, and one refill is £7 itself.. but then £14 total so the shipping making this an unsustainable option. Wish they would fix this but until they do I don’t think I will continue to use
24 augustus 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hi Carly,
Thank you so much for taking the time to leave us a review 💚
We’re really happy to hear that you’ve been enjoying our products, although we’re sorry that our delivery costs have put you off ordering your refills.
We completely understand that different products can run out at different times, which can make reaching the £40 free delivery threshold a little tricky. We do work hard to keep our delivery costs as low as possible, while making sure orders arrive safely and reliably.
Thank you again for your review and for choosing Kit & Kin. We really appreciate your support!
Fiorela 💚
Antwoord van Kit & Kin
Hi Pippa,
Thank you so much for your lovely review! 💚
We’re so happy to hear that you’ve had such a great experience with our customer service team. It really means a lot to us!
Thank you for choosing Kit & Kin and for taking the time to share your kind words. We truly appreciate your support.
Fiorela💚
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