I had a subscription order that was very late due to an issue with Evri. I called K&K telephone line and left a message. They called back within the hour and then dealt with it immediately. New nappie... Toon meer
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I've been using Kit and Kin for a couple of years now, every product I've bought does exactly what it says on the tin, without covering every surface in toxic chemicals and filling the house with into... Toon meer
Bedrijf heeft geantwoord
I ordered a batch of Lavender & Sandalwood and a batch of fragrence free. Unfortunately delivery was delayed, not Kit & Kin’s actions but Evri. As well as a late delivery, when it finally arrived the... Toon meer
Bedrijf heeft geantwoord
Having been a lifelong purchaser of another long standing brand of dishwasher tabs, I decided to try Kit & Kin a few months ago and have not been disappointed! They leave my dishes clean without that... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Kit & Kin offers families a range of safe, eco-friendly and affordable products that are better for you and better for the environment.
Contactgegevens
22 Wycombe End, HP9 1NB, Beaconsfield, Verenigd Koninkrijk
- 0208 075 6678
- chat@kitandkin.com
- kitandkin.com
4,3
Uitstekend
4K reviews
Vraagt klanten om een review
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Delivery problems
No problems with the products, technically, but they still haven't arrived. The order was processed on July 3rd, it's 16th today. Evri have said they have the parcel, but they have not delivered it. 8th July, Evri said there was a delay and would try and delivered within 24 hours. An Evri driver has delivered to my property since then, but no sign of my Kit and Kin parcel.
3 juli 2026
Antwoord van Kit & Kin
Hi Fi,
Thank you for your review. 💚
We are very sorry to hear that you have still not received your order from our courier. We completely understand how frustrating this must be, especially after Evri advised that your parcel would be delivered within 24 hours and you have been waiting since 3rd July.
Somebody from our Customer Care team will be in contact with you shortly via email to look into this and resolve it for you as quickly as possible.
Thank you for bringing this to our attention, and we truly appreciate your patience while we get this sorted.
Fiorela 💚
I love the magic salve. I use it as well!
I love the magic salve. I use it on my son bum but its also great for dry patches and lipgloss!
6 juli 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hi Steffi,
Thank you so much for your lovely review! 💚
We’re delighted to hear you’re loving the Magic Salve and finding so many uses for it! It’s wonderful to know it’s helping keep your little one’s skin happy, and we love that it’s become a go-to for your dry patches too. 😊
Thank you for taking the time to share your experience and for choosing Kit & Kin! 💚
Jade
Where Are My Nappies?
I’d completely forgotten I’d even ordered these nappies until I received your request to leave a review. 😅 Sorry, but where are my nappies?
4 juli 2026
Antwoord van Kit & Kin
Hello T,
Thank you for taking the time to leave a review, and we're so sorry to hear about your experience 💚
We can see that this review was left shortly after you contacted us regarding your delivery. Unfortunately, we don't receive direct updates from Evri when there are issues in transit, and therefore we heavily rely on our customers letting us know if something has gone wrong. As soon as we're made aware and given a chance, we'll always do our very best to resolve it as quickly as possible.
One of our Customer Support team members will be in touch with you shortly to help get this sorted 💚
Aleksandra
Such lovely quality products
Such lovely quality products. Had an issue with a little leak from a cleaner onto nappies and the customer help team were so kind and helpful to send replacement of relevant items, and requests feedback on how they can package better or find out how the accident happened, very caring and careful.
21 april 2026
Antwoord van Kit & Kin
Hi Annabel,
Thank you so much for taking the time to leave us such a lovely review! 💚
We're so sorry to hear about the leak in your parcel, but we're really pleased we were able to put things right for you. It means a lot to hear that you found our customer support team kind and helpful.
We're always looking for ways to improve, so feedback like yours is incredibly valuable as we continue to review our packaging and processes to help prevent situations like this from happening again.
Thank you once again for your kind words and for choosing Kit & Kin. We really appreciate your support and hope you continue to enjoy our products!
Fiorela 💚
Great dishwasher products
I've only tried the dishwasher tablets and rinse aid so far but they are absolutely amazing. So pleased with the results. Everything comes out of the dishwasher so clean.
29 juni 2026
Antwoord van Kit & Kin
Hi Elizabeth,
Thank you so much for your lovely review! 💚
We’re delighted to hear you’re loving the dishwasher tablets and rinse aid, and that your dishes are coming out so clean. It’s wonderful to know they’re delivering such great results for you!
Thank you for choosing Kit & Kin, we hope you enjoy trying more of the range soon 😊
Jade
Quality products delivered quickly in…
Quality products delivered quickly in good condition
3 juli 2026
Antwoord van Kit & Kin
Hi Jean,
Thank you so much for your lovely review! 💚
We’re delighted to hear your order arrived quickly and in perfect condition, and that you’re happy with the quality of our products.
Thank you for choosing Kit & Kin and for taking the time to share your experience — it really means a lot to us 😊
Jade
Excellent quality and very fast…
Excellent quality and very fast delivery. Very happy with their service.
12 juli 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hi Furgaan,
Thank you so much for your lovely review! 💚
We’re delighted to hear you’re happy with the quality of our products and the speedy delivery. It’s wonderful to know you’ve had such a positive experience with us.
Thank you for your support — we really appreciate it! 😊
Jade
Excessive shipping fees and misleading marketing tactics
The shipping fees are very high, almost the same price as the product itself. I also found the £5 off first order offer misleading. The promotion initially appears to be a straightforward discount, but the terms reveal that it only applies to selected eco products. Furthermore, there is a hidden condition that the discount only applies to orders over £40. These restrictions are displayed in very small text, which leads me to believe that the purpose is to be deceptive.
I would prefer the company to be more upfront about the conditions of the offer from the outset, rather than using tactics that undermine trust and leave me questioning the level of service I can expect as a customer.
13 juli 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hello Goutham,
We're sorry to hear you were disappointed with your experience, and we appreciate you taking the time to share your feedback! 💚
We certainly never want our offers to feel misleading.
Our welcome offer is valid on orders over £40, and this is clearly outlined in the terms and conditions displayed on the sign-up form. The terms are also included in the follow-up email containing the discount code, so customers can review them again before placing an order.
The discount can be used across the full qualifying order and is not limited to specific products, giving new customers the flexibility to explore a wide range of Kit & Kin essentials.
Regarding delivery, we work hard to keep our shipping charges as low as possible while ensuring orders arrive safely and reliably. We also offer free delivery on orders over £40 and on all subscription orders, which many of our customers choose to take advantage of.
We do appreciate your feedback about how the offer is communicated, and we'll take it on board as we continue to review and improve the customer experience.
Thank you again for taking the time to get in touch 💚
Aleksandra
Excellent Customer Support from Carmen Pereira
Excellent Customer Support received and amazing Products.
I was so impressed with how quickly and professionally my call to Kit & Kin was handled by Carmen Pereira. I needed to alter an order that was made in terms of the size of nappies. Whilst my order had just been dispatched, Carmen explained that she could recall it and send a new order out, which saved me from having to return the unopened smaller size.
I have been using Kit & Kin since the birth of my oldest grandson 3 years ago, and can vouch for ALL of their products 100%. Gentle for the babies and my daughter too, who uses the cleaning products as she has sensitivity to chemicals. Before Kit and Kin came into our lives, she would have physical reactions to other branded products, which affected her breathing and her skin. We are so VERY grateful to the founders and makers of Kit & Kin :)
10 juli 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hello Lisa,
Thank you so much for your wonderful review! 💚
We're absolutely delighted to hear about your positive experience with Carmen. We'll be sure to pass on your kind words to her - she'll be thrilled to know she was able to help 💚
It also means so much to hear that you've trusted Kit & Kin for your family over the past three years. We're especially pleased that both our nappies and cleaning products have made such a positive difference for your daughter and grandchildren.
Thank you for your continued support and for taking the time to share your experience. Reviews like yours truly mean the world to our whole team! 😊
Aleksandra
Excellent quality and fast delivery
Always used Kit & Kin - good price with the subscription, work well, paper packaging is good! Can order very quick if needed as well.
13 juli 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hi Lucy,
Thank you so much for taking the time to leave us such a lovely review.💚
We're delighted to hear you've had a great experience with both our products and subscription service. It's wonderful to know you're happy with the quality, speedy delivery, and our paper packaging too.
Thank you for choosing Kit & Kin and for your continued support, it really means a lot to us.💚
Carmen
my order…of nappies
Was delighted to receive my order quickly and it was well packed too. The nappies haven’t been used yet as baby not due for a while. They are, in my opinion, great value for money.
2 juli 2026
Antwoord van Kit & Kin
Hi Brenda,
Thank you so much for your lovely review! 💚
We're delighted to hear your order arrived quickly and was well packed. It's wonderful to know you feel our nappies offer great value for money.
Congratulations, and we wish you all the very best as you prepare to welcome your little one! 😊
Thank you for choosing Kit & Kin.💚
Carmen
I love the product
I love the product. My daughter is currently 15 months old and she had rashes and on her belly she had white marks looked like excema but using the cream helped me a lot no more dryness and markes. I love the way it heels all the time. My husband even gave the cream to his friend's baby as his daughter had rashes and it worked on her as well. I am happy that I found this product at the right time when my baby was in desperate need of it.
2 juli 2026
Antwoord van Kit & Kin
Hi Harman,
Thank you so much for sharing your wonderful experience with us 💚
We’re absolutely delighted to hear that our Magic Salve has helped your daughter’s dry skin and that the marks have improved. Knowing it brought her comfort when she needed it most means so much to us.
It’s also incredibly heartwarming to hear that your husband recommended it to a friend and that it helped their little one too. Thank you for putting your trust in Kit & Kin and for taking the time to leave such a lovely review. We’re so pleased we could be there for your family 😊
Jade
No 1 nappies for newborns and beyond
I have been using kit and kin nappies since my little one was born and I wouldn’t change brand for anything! I’ve never had to treat my baby for nappy rash once, the absorbency is brilliant, no leaks, cute designs and super soft for newborn skin. Would highly recommend signing up to the subscription as it’s been a god send not having to remember to buy nappies, we’ve never ran out!
11 juli 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hi Sarah,
Thank you so much for your wonderful review! It means so much to hear that you've been with us since your little one was born and that our nappies have been such a reliable part of your journey.💚
We're delighted to know you've had no nappy rash, no leaks, and that your little one has been comfortable in our soft nappies. It's also fantastic to hear that the subscription has made life that little bit easier and kept you fully stocked!
Thank you for recommending us and for being such a valued member of the Kit & Kin family. We really appreciate your support!
Fiorela 💚
Antwoord van Kit & Kin
Hi Laura,
Thank you for your review.💚
We are very sorry to hear that you have not received your order from our courier. We completely understand how frustrating it must have been not to receive your order or a response to your email. We are currently experiencing a very high volume of queries due to ongoing courier-related issues, but we’re working hard to get back to all our customers as quickly as possible. Thank you so much for your patience and understanding.
Somebody from our customer care team will be in contact with you shortly via email to resolve this for you.
Thank you for bringing this to our attention, and we appreciate your patience while we resolve this.💚
Jade
Prompt and speedy service …arriving in…
Prompt and speedy service …arriving in next to no time and in excellent condition
30 juni 2026
Antwoord van Kit & Kin
Hi Yvonne,
Thank you so much for your lovely review! We're delighted to hear that your order arrived so quickly and in excellent condition. We always aim to provide a fast, reliable service, so it's wonderful to know we delivered on that for you.💚
Thank you for choosing Kit & Kin, and we hope to see you again soon!
Fiorela 💚
Full of cheap chemicals
They claim to be organic and chemical free however, when you read the back of the packet it states the opposite. Very expensive laundry detergent for cheap chemicals.
21 juni 2026
Antwoord van Kit & Kin
Hello Samantha,
Thank you for taking the time to share your feedback. We're sorry to hear that our Laundry Liquid didn't meet your expectations 💚
We'd like to reassure you that all of our cleaning products are 100% plant-based, with naturally derived ingredients. We carefully formulate our products without any of the harsh chemicals commonly found in conventional cleaning products, including parabens, phosphates, phthalates, optical brighteners, chlorine bleaches, synthetic perfumes, synthetic dyes, PFAS, and many other unnecessary additives.
Our Laundry Liquid is also free from many of the common fragrance allergens found in artificially fragranced products.
We'd be more than happy to answer any questions you may have about our ingredients or explain any of the components listed on the packaging.
Please feel free to email us at chat@kitandkin.com, quoting "Trustpilot Review" in the subject line or body of your email, and we'll be happy to help 💚
Aleksandra
Amazing nappies
Amazing nappies, amazing fit and never experienced any issues! Slightly more expensive on the market but worth every penny
10 juni 2026
Antwoord van Kit & Kin
Hi Diltaaj,
Thank you so much for your kind review.💚
We're thrilled to hear that you're so happy with the fit and performance of our nappies. Your feedback means a great deal to us, and we're especially pleased to know that you feel the quality makes them worth every penny.
Thank you for your support and for being part of the Kit & Kin community. It really means a lot to us. 💚
Carmen
Dish washing tablets dreadful
Dish washing tablets dreadful. Worst I’ve ever used in fact only used 3 times and threw rest out. I rinse plates before going in machine and they ended up with a type of grit from the tablets over them and I ended up hand washing half of them. Sadly very disappointing and wouldn’t recommend
8 juli 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hi John,
Thank you for your feedback 💚 We're so sorry to hear the tablets didn't dissolve as expected. That's not the experience we want for our customers. Please may we ask if you can get in touch with our customer care team at chat@kitandkin.com so we can look into this and make things right for you 💚
Thank you again,
Jade
The service and products are great
The service and products are great.
Best dishwasher tablets, in my opinion, and that’s why I’ve purchased them again.
Multi cleaners are great too
18 juni 2026
Review zonder uitnodiging
Antwoord van Kit & Kin
Hi Ken,
Thank you so much for your wonderful review! 💚
We're delighted to hear you're enjoying our products, especially our dishwasher tablets. It means a lot to know they've become your favourite and that you've chosen to purchase them again.
We're also so pleased you're loving our Multi Surface Cleaner. Thank you for taking the time to share your feedback and for your continued support – it really means the world to us.
Fiorela 💚
its very nice nappy its not leaking and…
its very nice nappy its not leaking and never have rush on my baby skin
28 juni 2026
Antwoord van Kit & Kin
Hello Mekdes,
Thank you so much for your lovely review! 💚
We're delighted to hear that our nappies have been leak-free and gentle on your baby's delicate skin. Knowing they're keeping your little one comfortable means so much to us.
Thank you for choosing Kit & Kin and for taking the time to share your experience! 😊
Aleksandra
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