Sadly after receiving a cheap Chinese copy of the alleged titanium fry pan that cost almost £100. Not as described, not fit for purpose. Email many time and they came back with, sorry we cannot refund... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
This company is a total scam, I ordered 4 solar lanterns, for £77 they were nothing like the picture on their website I wouldn’t have even paid £10 as they were a load of rubbish from China. I would n... Toon meer
Bedrijf heeft geantwoord
Scam site - sold espresso cups as full size coffee cups. Contacted them an asked to return and they offered 15% off to keep the item but "Of course, if you would still prefer to return the order f... Toon meer
I initially gave this company 1 star & said it seemed a scam as I had not received my item, I was to quick to judge, instead of waiting as stated in their delivery info, I have received my item toda... Toon meer
2,0
Slecht
26 reviews
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Very good!
I am very happy with my delivery. I do not agree with the other reviews. I have a good expercience with kitchendreams!
12 december 2025
Review zonder uitnodiging
Ordered a hexclad pan and was sent a…
Ordered a hexclad pan and was sent a cheap chinese copy.
No response from their sales department and am now going to the bank to request a chargeback.
This is a cheap chinese junk company selling stuff at x5 the price for the same thing on Temu.
AVOID
16 december 2025
Review zonder uitnodiging
From my first interaction to the the…
From my first interaction to the the last Kitchendreams has put my needs as a customer first. This is seriously lacking in today's day and age and I for one really appreciated their help and support.
Genuine, honest and integrity in all of their actions. Thank you
16 december 2025
Review zonder uitnodiging
Order not delivered
Order not delivered. No response from the seller. Customer service appears non-existent……. DREADFUL CUSTOMER SERVICE AND ITEMS PAID FOR NOT DELIVERED.
Further to the response to this review:
Order: #1654
Email provided for customer support is CORRECT. I will forward the entire conversation once again for reference.
The responses via email were unhelpful - initially saying that tracking showed ‘successfully delivered’ without any additional support, followed by a request to refer to the courier and to contact again for further support, if I needed ‘ any details from our side to assist with the investigation’. The item was from China…. not sure YunExpress who provided tracking have effective UK customer support!
After replying on the thread with the correct email I stated: ‘ Tracking shows delivered but this item has not been received.’ to which I had no further response!
As stated in my review - dreadful customer service…..
UPDATE: Despite contacting customer services as requested in response to this review and providing all details and previous correspondence…… 10 days later - NO RESPONSE.
As such, I stand by my review.
7 november 2025
Review zonder uitnodiging
Antwoord van Kitchendreams
Thank you for your review.
We’re sorry to hear that this has been your impression.
We would like to clarify that we have not received any email from you. It’s possible the message may have been sent to an incorrect address or did not reach us successfully. Our official customer support email is support@kitchendreams.uk, and this is the fastest way to reach our team.
We take customer service seriously and respond to all enquiries received through our support channels. We kindly ask you to contact us directly with your order number so we can look into this matter and assist you as soon as possible.
Dreadful Chinese drop shipping company
Dreadful Chinese drop shipping company. You have to wait weeks for the products to arrive (posted from China) and when it does its very disappointing.
Damaged chipped products that look nothing like the images on their website. Every product they sell is available on Temu for a fraction of the price they are charging. But you don't know this until you actually get them and realise the images on the website are all doctored to look much nicer than what they actually are.
For example I ordered a lovely looking dark brown teak chopping board, but it arrived it was faded brown and even green in places where it was moulding. Absolutely awful.
Also they have fake reviews on their website - made to look like they are from Trustpilot but they are not, they are completely made up.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Kitchendreams
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that this was your experience.
We strongly disagree with the claim that our products or reviews are misleading. All items we sell are carefully selected and undergo quality checks before being offered for sale. If any product arrives damaged or not as expected, this is not the standard we aim to provide, and we always encourage customers to contact our support team so we can investigate and resolve the issue appropriately.
Regarding delivery, our shipping timeframes and logistics information are clearly stated on our website prior to purchase. International fulfilment may be used depending on availability, and delivery times are communicated in advance to ensure transparency.
We also want to clarify that we do not use fake reviews. Any reviews displayed on our website are clearly labelled.
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