Kitchens plus Bathrooms Reviews 

We have never had a kitchen fitted before, and didn't know quite what to expect. It's a daunting prospect to have your house taken over by a team of workmen and not know if it's all going to work out as we hoped.
However, we needn't have worried.
We decided to go away for a holiday and Kitchens plus Bathrooms were happy for us to do so. They had contact numbers for our sons, and liaised with them when necessary, but basically got on with the job.
We are absolutely delighted with our new kitchen, its everything we hoped for. All of the staff were professional, friendly, willingly answered every question, listened to what we wanted, were always available and are a great bunch of people. Lewis and his team, Ian, Scott, Stephan, Grant, John, Niel - every one of them is worth a mention and we would recommend anyone considering a new kitchen to put their trust in this company. You won't be disappointed!

Just had my bathroom fitted by Alex and Dave top tradesman can not fault any of the work they have done the company is a pleasure to deal with nothing was to much trouble for them kept me informed when the other tradesman would be turning up on the job would highly recommend

Bathroom.
Salesman came out said they werent a pushy firm, however when he was still sat after 9pm telling us this is a one time deal that wouldnt be there in the morning we felt compelled to buy. We were advised that we would have a project manager who would let us know step by step information. The only contact we had from the firm was telling us we needed to pay our next installment and to when the job would start. The bathroom arrived about a week before. The installers arrived on time however one had a few personal issues which meant a lot of the work was carried out by one young lad who did an amazing job. The bath had a crack in it and needed to be replaced this was done quickly. The work was complete in 4 days. The workmen all supplied their own personal cards if there was any problems. There has been no follow up from the firm or any check at all to see if we are happy which is a little disappointing considering the amount of money we spent. The bathroom does appear to be of a high quality and the workmanship was good its just the lack of customer service that lets this company down.

The fitting team were excellant, all nice guys and did a great job. Ian who coordinated it all from the installation side kept us fully informed, the individual services all let me know the night before when and what time they would be arriving and Ian and always there if I had any query. The only hicup was the delivery as the kitchen was not delivered on the Friday ready for the fitter arriving after the Bank Holiday and as a result he was left waiting a coupke of hours untill it did arrive. Very happy with the quality of the kitchen would definately recommend Kitchens Plus.

I had a bathroom fitted on Wednesday the 24th of September. I paid the fitter on the Friday and on the Saturday Morning I put the heating on and the water went right through my Kitchen ceiling. Jake the fitter came out and stopped the flood but the water was still leaking under the sink. After that there was a leak coming from my shower which damaged the flooring.The fitter must have come out seven times after that, there is still a leak in the shower. When I phoned the office and complained they told me to ring the fitter. I paid over 9,000 for the bathroom and expected the best. Disgusting really . Sandra Teasdale 28 Alverston Close, Lemington Rise, Newcastle Upon Tyne.

I suffer from severe anxiety and the lad called Chris was amazing, easy to talk had an absolute laugh, definitely would recommend to anyone!!!

We came to Kitchens+ on a recommendation and pleased we did as this was the first major refurbishment undertaken to the property. From the outset we had a budget and were never pressured to exceed and had in mind what we wanted for both the kitchen and bathroom. With a few tweaks we got the designs sorted, which included a bespoke unit for a coffee machine. From the outset we were provided with a schedule of work which was kept to. All the contractors from start to beginning were fabulous and really tidy, clearing up at the end of every day. The end results for both the kitchen and bathroom are really fantastic.

First of all had dean out to look at designs for our bathroom and pitch the costs, although the “sales pitch” quoted a on the day price against a 12 month price guarantee it didnt put us off even though i know its what they are trained to do and fair play but he was still a lovely bloke and had plenty of time to chat through things thoroughly which we appreciated and then had Steve(im sorry i hope that was his name) come out to measure up and survey deans quote and was actually brilliant making some changes to original plans drawn up and sorted everything out quickly even leaving a tile for us to look at so we can match things and quickly got a date booked in which we are pleased with, if the fitting of the bathroom matches these two gents we will be happy customers, great service so far

Have recently had a new kitchen fitted. Professional service and excellent work carried out from all involved from the sales people to the waste management company. The Project Management team of Ian and Lewis arranged everything and kept me informed along the way. Everyone was friendly whilst providing a service to a high standard. This company also fitted new windows for me last year. I would definitely recommend and use this company again.

It's been nearly 7 years since I had work done, they still haven't fixed the damage they did to my home while carrying out the work.
Also still waiting on a thermostat I paid for

But now, the nightmare goes on, after one of my window locks and front door lock failing, I contacted them to raise a claim under the DGCOS insurance they provide with their sales. Only to be told they no longer honour this due to them having a liquidation a while back, leaving me to jump through many hoops to find out (from the finance provider) that I need to make a claim under section 75 of the Credit Act. This is not explained in the paperwork.
Also using this company damaged my credit score by providing me with a loan that was not affordable (and they wouldn't take accountability for it). I see they are still using their pushy sales (Buy today, and the price will be X instead of Y, when in reality, X is the price the job should be). This company tried to charge me 6K for a downstairs loo refurb, which I had done by another firm for £900. They have also blocked me on Facebook. What does that tell you?

Edit after response -

The company acknowledges they messed up, still refuse to sort out the errors and leave me to do the work they should be

Also you've done nothing to get a "satisfactory resolution", whomever responded to my complaint letter (Omar) didn't even read it properly.

I suggest that you fulfill your contracts, like where it says "KP will fix any damage done to property while work is carried out"

Second edit after response

Company will now not talk to me.

Says it all really. Once they have your money, you're on your own.

We recently purchased a kitchen through kitchen plus bathrooms.
The whole process from the initial visit from Laurence who helped us to get the best design out of our kitchen/utility to the installation was all completed to a very high standard.

Kerrison facilities management who coordinated all the trades people where a pleasure to work with right from the start. They gave us ideas on how to improve our layout . They were there right to the end when they helped with the snagging. The workmen they used were first rate and friendly. The kitchen fitters Michael and Ryan did an amazing job.

We have just had our kitchen replaced by Kitchens Plus Bathrooms and we are delighted with it. David who was our first point of call spent time listening to our needs and did the first planning of the kitchen and he was very good. Grant was the second person who went over the kitchen plans and advised a few changes which made a good difference and he was also very professional. I must commend Kerrison Installations who oversaw the actual work and supplied the various tradespeople. Both Lewis and Ian from Kerrison Installations were very professional and listened to any queries we had, the tradesmen were all excellent from ripping out the existing kitchen to the finish of the work. I must mention Matthew who did an excellent job of plastering, the gentlemen who ripped the existing flooring, laid a new sub floor and finally laid the lvt flooring, they even put my old fridge into the garden to be collected. Ainsley the plumber was also excellent and listened to concerns I had and dealt with them efficiently, Lewis the electrician who did 2 other jobs I asked of him and Curt who has painted the kitchen and made a super job of it. Last but certainly not least I must mention Joe who fitted the units, counter tops and domestic appliances. He was absolutely excellent and went over and above to help us. Therefore all in all we are delighted with our lovely new kitchen

I would avoid this company. They fitted a kitchen and a bathroom for us starting September 2025. As I write this review April 2026 the kitchen is not yet finished.
We chose them because they 'take care of everything'. Managing every aspect of the fit so you only have to deal with them.
While the quality of the products is great, chasing up issues and getting things finished has been far from hassle free and was more like a full time job for us. In installing the bathroom they damaged the kitchen ceiling and walls they had just fit, skimmed and decorated and after much time and MANY phone calls they are refusing to fix the damage because it was caused by the fitter and I will have to take it up with them. Which is the opposite of them 'dealing with the fitting and everything so that's why we are a bit more expensive' line we got from sales when we chose them.

The whole process was fantastic. The quality is amazing and the price blow me away. 5 stars isn’t enough highly recommend.

Unbelievable experience. Design Engineer called Chris came round to design our kitchen. Couldn’t have asked for better service. Highly Recommend

This is the second time we have used this company... They listen and design to what you want, the fact that the actual build and tradesman is outsourced to Lou and his team is a game changer everything was organised to perfection and communication was great, as alway coming to the end of the job there was a few things we were waiting on being completed but it honestly didn't affect the process one bit.
I would say the beginning bit of the process is still needing room for improvements, the back office were rude and unhelpful until we had someone who we relied on, Bethany was great... I don't like the fact you pay upfront as it gives you no leverage I case anything goes wrong

Adrian was very polite, convincing and very reassuring. He gave me a quote and kept in touch during the process.
The installation and flooring men did excellent jobs, I was away and they did great. finished on time. And tidied up after each work. Never came home to an unkept kitchen due to renovation work.

From the 1st day of taking old kitchen out to the day of completion all tradesmen were polite, tidy and friendly. I was kept up to date with any dates of when people would be arriving to do their part of the installation. Joe who fitted the kitchen units was particularly stand out amazing. I would definitely recommend this company to anyone considering having a new kitchen fitted. I would use them again without hesitation.

Just recently agreed for kitchen plus bathroom to install a new kitchen in the cominng weeks. I was dealing with Jordan Drape. I was very Impressed with is knowledge and information that was giving to me, professional, friendly and made me very comfortable that I was with the right company to give me the kitchen of my liking.

The work was excellent.
The timing was great and worked well between my and my husband's shifts well.
All the staff were great.